Trusted Agent profile
★★★★★
475 reviews across 1 platform
Canterbury House 20 Market Place, Dereham, NR19 2AX
Sowerbys's Dereham office at Canterbury House 20 Market Place is rated 4.9 out of 5 across 475 reviews on 1 platform, including 475 Google reviews rated 4.9. It won Gold in The Trusted Agent 2026 awards, one of five awards Sowerbys won in 2026.
The Trusted Agent 2026 results for Sowerbys, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Dereham office, from every platform, shown as written. First names only.
5/5
GoogleExcellent service. Communicates well, in a timely manner, which is important. Efficient and pleasant staff. Also, in the very difficult market got the job done. Thankyou
Thank you for taking the time to write this review!
5/5
GoogleVery pleased with the help and assistance from all the staff we have dealt with, with particular mention of Octavia Heath who has been so helpful in concluding the sale of our property. Thank you
Thank you for this lovely review!
5/5
GoogleSam Holland is a pleasure to deal with. His customer service and care to us was exactly what we needed. Such a lovely change from dealing with the “usual suspects!” The Residential sales team are fantastic!
5/5
GoogleSophie and Oliver have made the whole process really smooth and painless. I've been really impressed by the Sowerbys lettings operation. Thank you!
Thank you!
5/5
GoogleThank you everybody for doing a thoroughly professional job in very trying times. Too many to thank, but Sam, Sam, Jessica, Zoe, Joanna and Octavia in sales, and Rachel and Chloe in letting deserve special thanks in holding everything together and keeping us sane!
Thank you for taking the time to leave a review! It's great to hear that you had such a good experience with us and that the Dereham team were able to guide you through the process! We will be sure to pass on your kind comments.
5/5
GoogleWe tried Sowerbys for the first time and found their consultant agent Zoe Clark very helpful and professional. She made sure we had a wide choice of properties to view and was very punctual in follow up. A excellent asset for any Estate Agent.
Thank you for leaving a review! We're so pleased to hear you had such a positive experience with us and that Zoe provided such great customer service.
5/5
GoogleWhen making preliminary enquiries with Sowerbys, with regards to properties they were marketing, I was pleasantly surprised.!! I explained that I was moving to the Suffolk area and needed some information about the area and community that I would be moving into. This was when I became most impressed with Octavia Heath (Senior Sales Negotiator) I know that it is the role of the agents to sell and positively market properties, but Octavia in my opinion went the extra mile. Her local knowledge, and genuine interest with my enquiries was so re assuring and very informative. Octavia then promptly, sent links to places of interest that will assist me during my property search. I was left feeling that no question was stupid and that her and her colleagues would be available at anytime to assist me in my research. Sowerbys are definitely a unique and professional business, and restores my belief in Estate Agents. Thank you!
5/5
GoogleGreat service from Sowerbys, Dereham. I really appreciated the help and advice from Louie who was always friendly, and helpful throughout. His local knowledge of the area and indeed the properties we viewed was outstanding. Thanks guys!
5/5
GoogleExcellent - how can we possibly quibble when we have received (and accepted) an offer at the asking price from the second viewing of our property. Well done Katie Huggins.
Thank you for taking the time to leave this review!
5/5
GoogleWe had a very good experience with Louie White. Speedy response to all our requests, friendly, courteous and efficient.
Thanks for your review. It is nice to see our staff were friendly, and were able to help with your enquiries.
4/5
GoogleVery honest advice on suitable properties that meet our expectations which we really appreciated. Very professional quick to respond. Very happy experience.
Thank you for leaving us a review!
5/5
GoogleSowerbys customer service is first rate. The company is extremely proactive, and ensure all bases are covered. The team at Dereham are energetic and enthusiastic, whilst dispensing sensible advice at the crucial moments during the journey.
Thank you for taking the time to leave a review! It's great to hear you had such a positive experience with us and that the Dereham team were so wonderful throughout!
5/5
GoogleWe have never used Sowerbys before as coming from West Sussex. We found Jessica at the Dereham branch to be exceptional and very professional. She worked very hard negotiating our purchase and would thoroughly recommend them.
Thank you for taking the time to leave a review. It's great to hear that you had such a fantastic experience with us and that Jess in particular provided a wonderful service.
5/5
GoogleIn my interactions with the branch I found the staff to be very professional. Octavia, in particular, has been very efficient in her dealings with our pending property purchase.
Thank you for this lovely review!
5/5
GoogleGreat communication, professional,knowledgeable and very nice people to deal with across all the offices. Dereham especially. Katie could not be more helpful.
Thank you so much for this review!
5/5
Google5/5. Very helpful and accommodating colleagues. Very friendly and approachable and helped me find a beautiful flat in Norwich city centre within a matter of days. Perfect!
Thank you!
5/5
GoogleOctavia was amazing and helped me all the way through. Would definately recommend :)
5/5
GoogleSowerbys have been amazing, Sophie cook from Dereham has made regular contact and has kept us updated with everything that has been going. Amazing service
Thank you so much for this review!
5/5
GoogleHighly recommended the team at Sowerbys Dereham, the staff are brilliant with special credits to Hayley and Sophie in the lettings department. They’ve been fantastic from start to finish and made everything run very smoothly. Thank you!
5/5
GoogleGreat team at Sowerbys; polite, helpful and knowledgeable. Louie’s been a main contact and has been a genuine pleasure to deal with. Thank you
Thank you for this lovely review!
5/5
GooglePerfect service from start to finish - Terie (After Sales Dereham) in particular was fantastic and went above and beyond her job description - thank you so much for all your hard work !
5/5
GoogleLouie at sowerbys was extremely helpful , answered all my questions quickly, was very friendly and helped find an ideal property!
Thank you for this review, we really appreciate it!
5/5
GoogleI didn't realise how important choosing the right agent was until Sowerbys rescued us from a horrible situation we were in. We had initially gone with a cheap online agent and it was the biggest mistake we made. Our first sale had no post offer aftercare with this online agent and after many months of not knowing what was going on with our buyer, they eventually pulled out of the sale as they didn't have their deposit secured. Our online agent did nothing other than market our property on right move. We decided to ditch the online agent (having to still pay them their full charges) and go with a well respected agent - Sowerbys. Every member of the team made sure they were familiar with our house, maximising the selling potential. They gave the best advice on selling price, and from the word go we had viewings galore! Even in the lead up to Christmas. Sure enough all the hard work paid off and we soon had a buyer. The support from that point on was amazing and now I realise how important that part of the sale is. We were kept well informed at all stages and the team were in touch constantly with the progress of the sale. I felt so at ease with them after such a horrible and lonely experience with an online agent. I can't praise the Dereham and Watton office enough and will be recommending them to everyone I know who's moving in the future. Professional, friendly, approachable 'real' people, who's sole intention is you get you the right price for your home and get you moving!
5/5
GoogleOur dealings with Katie so far have been super clear and a very positive experience, long may it continue.
Thank you for taking the time to leave us this review!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Sowerbys's Dereham office has 475 reviews across 1 platform: 475 on Google.
Sowerbys Dereham is rated 4.9 out of 5 across all 475 reviews, and 4.9 out of 5 on Google from 475 reviews.
Yes. In The Trusted Agent 2026 awards: Sowerbys, Dereham won Gold; Sowerbys, Holt won Gold; Sowerbys, Hunstanton won Gold; Sowerbys, Burnham Market won Trusted Agent; Sowerbys, Fakenham won Trusted Agent.
Sowerbys Dereham, Canterbury House 20 Market Place, Dereham, NR19 2AX.
