5/5
I would like to thank Octavia for selling my house. She was brilliant from start to finish. Could not wish for better service
Agent replied · 6 July 2023
Thank you for this kind review!
Trusted Agent profile · Dereham
★★★★★
516 reviews across 1 platform
Canterbury House 20 Market Place, Dereham, NR19 2AX
Sowerbys's office in Dereham, at Canterbury House 20 Market Place, is rated 4.9 out of 5 across 516 reviews on 1 platform, including 516 Google reviews rated 4.9. It won Gold in The Trusted Agent 2026 awards, one of five awards Sowerbys won in 2026.
The Trusted Agent 2026 results for Sowerbys, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Dereham office, from every platform, shown as written. First names only.
5/5
I would like to thank Octavia for selling my house. She was brilliant from start to finish. Could not wish for better service
Thank you for this kind review!
5/5
I cannot praise Sowerbys Dereham highly enough. During my protracted sale they continually went above and beyond to iron out every problem and to move the process along. Nothing was too much trouble and the whole team was extremely professional and responsive, negotiating on my behalf and keeping me fully informed. But my special thanks must go to Octavia, who went far beyond the normal call of duty to ensure that my sale was completed. My sincere thanks to all of you.PositiveResponsiveness, Quality, Professionalism
Thank you for taking the time to leave a lovely review! We're so pleased to hear you had such a positive experience with us and that Octavia provided a wonderful service as always. We'll be sure to pass on your kind comments!
5/5
We purchased our new home through Sowerbys and were very pleased with the service they provided, especially Joanna in the After Sales Team. All our queries were dealt with speedily and helped us achieve a speedy completion.PositiveResponsiveness, Quality, Professionalism
We're so pleased you received such a great service and that Joanna was so helpful. We hope you're happy in your new home!
5/5
Jessica Tuttle and the wider team at Sowerby's Dereham are incredible, they exceeded all our expectations. Proactive from start to finish. They kept us up-dated at every stage from marketing the property, registering interested parties, negotiating with potential buyers and making sure potential buyers and their extended chain were legitimate and had the means to purchase and once the sale was agreed keeping in touch with all parties and their solicitors to avoid unnecessary delays and bring the sale to completion. Astoundingly good service we cannot recommend them highly enough.
Thank you for taking the time to leave a review! We're so glad you enjoyed your experience with us.
5/5
Octiavia and Miriam made the process of finding our new home easy. And managed the sensitivity of the process gently and empathetically. We are looking forward to our new life in Norfolk :-)
Thank you for taking the time to leave a review! It's great to hear you had such a positive experience with us and that Octavia and Miriam were so brilliant. We wish you all the best in your new home!
5/5
Aaron was outstanding. Very professional and communicative. He kept us up to speed every step of the way. An excellent link between us the buyer and the seller. A pleasure to deal with.
Thank you for leaving a review! We're so pleased to hear you had such a positive experience with us and that Aaron provided a wonderful service!
5/5
We purchased our next home through Sowerbys. Really can't fault the service we received. From the initial viewing and offer stage, overseen by Katie. To the aftersales lady Terie, went above and beyond to get the purchase over the line. Thanks again Jonny and Jo.
Thank you for taking the time to leave us this review, we really do appreciate it.
5/5
I have been embroiled in a very difficult divorce and had to put our forever home on the market very reluctantly. Sam Holland completed the valuation in a very sympathetic and courteous way. Aaron Watson then managed the viewings and the sale of our home but also found us a lovely bungalow in Mattishall. Aarons professionalism , sympathy and continued patience and understanding of our situation has quite frankly been exemplary and way beyond what one would expect for anyone . Aaron had helped us realise what we could achieve in difficult circumstances even finding us a superb mortgage consultant from Broadland Consulting which was instrumental in securing our chain and our our purchase. I would thoroughly recommend this Estate Agency beyond any other.
Thank you very much for taking the time to leave such a kind review! We're delighted to hear you've had such a positive experience with us and that Aaron and the team provided a wonderful service.
5/5
Contrary to expectations, my house was on the market, in the hands of Sowerbys, for over three years, during which time I was approached by several rival agencies seeking to take on the business. A major factor influencing my resistance to these offers was the service I received from Octavia Heath. Octavia brought to the task not only a knowledge of the mysteries and mechanics of the market, but also a professionalism leavened by a sense of humour. Her understanding of, and empathy with, the needs of this client contributed significantly to alleviating the inevitable frustrations experienced in the process of property selling. Having now made a successful move, it remains to convey to Octavia my thanks for her unremitting professionalism.
Thank you very much for taking the time to leave a review! We're so pleased to hear that you had such a positive experience with us and that Octavia was so fantastic throughout. We will be sure to pass on your kind comments!
5/5
I have had nothing but a positive experience so far with Jessica. In a pressured environment such as purchasing a property she has been extremely responsive and acted quickly, communicated clearly at every stage and with professionalism. To follow up, our after sales was handled by Zoe and she was excellent...and really worked to get the sale though. As buyers it can often feel like an agent is working solely for the vendor but in this case Zoe really worked hard for both parties to finally get what became a rather lengthy process completed. We are now utterly delighted to be in our lovely new home!
Thank you for leaving a review! We're so glad to hear you had such a positive experience with us and that Jessica has been so brilliant throughout.
5/5
Buying and selling a home is never easy, but even harder when relocating from one county to another. We have looked at quite a lot of properties, many with Sowerbys. Viewings with their Kings Lynn, Dereham and Fakenham Branches. I just wanted to thank everyone who has helped organise or attended viewings with us in our search over the last few months. I also wanted to give a special shout-out to Aaron at the Dereham office. His professionalism, patience, understanding and local knowledge was just outstanding. If all goes well we move this Summer and are very excited to put down new roots in this beautiful county and look forward to discovering every thing Norfolk has to offer.
Thank you for taking the time to leave such a lovely review! We're so delighted to hear you've had wonderful experiences with us and that Aaron in particular was so fantastic. We look forward to welcoming you to the county and wish you all the best!
5/5
Sowerbys is a fantastic Estate Agent and I would highly recommend them !! Not only do they sell some of the loveliest properties in Norfolk they really care about their clients and equally the buyer which helps to foster a great atmosphere making the whole buying process as seamless as possible. We are buying a wonderful house through the Sowerbys Dereham Office dealing with the lovely Aaron Watson who has been incredibly helpful, knowledgeable and supportive and we cannot thank him and the rest of the team enough for all their help !!
Thank you for taking the time to leave a lovely review! We're delighted to hear you're having such a great experience with us and that the fantastic Aaron has been so fantastic! We'll be sure to pass on your kind words.
5/5
Katie was extremely helpful in securing the purchase. Communication was excellent, responses were swift and accurate. On the whole, a pleasant and hassle-free experience.
Thank you for leaving this review.
5/5
My experience with Sowerbys has been faultless. Swift response to our initial online enquiry, valuation arranged to work around our commitments, when carried out the valuation was professional and informative & we were also put into contact with Broadland mortgage consultants, again fantastic brokers and incredibly useful! I wouldn’t hesitate to recommend the Sowerbys team and if we do look to market our property, we have already found our agent!
Thank you for this wonderful review!
5/5
Thank you Sam, for providing a really superior service - professional yet warm and welcoming. Wouldn’t use any other agent!
Thank you!
5/5
During the difficult time of the virus, Sowerbys kept on working. Showing people round in a safe manner. Octavia was always a pleasure to talk to , I had complete faith in her to sell my house
Thank you for taking the time to leave us a review! We're so pleased you had a great experience with us and that Octavia was able to guide you smoothly through the process.
5/5
I am in the process of renting a property through Sowerbys in Dereham. Anna has been dealing with application & she has been brilliant, very professional & responded promptly to my questions regarding my move- would recommend their services Ruth North
Thank you for taking the time to leave a great review! We're so pleased that you have had experienced such a positive service and will pass on your comments.
4/5
Sowerbys managed our rental in Watton extremely well. If something needed fixing, it was arranged quickly and without fuss. After 3 years renting out, we decided to sell which proved a bit more testing. The first SSTC proved to be flakey. Despite passing the Sowerbys mortgage governance checks, the buyer’s mortgage arrangement proved to be fiction, causing quite a delay. To Sowerbys credit they picked the sale challenge back up quickly and despite 2 more SSTC false starts, buyer number 4 is now the proud owner. Buyer 4 was also buyer 2 - I know, complicated, and it is to Sowerbys great credit that this connection was nurtured. The only other comment relates to process. It was a little unclear who was chasing the solicitor and who the solicitor was emailing. Sometimes me, sometimes Sowerbys, sometimes both. As a result, it was quite difficult to know where we were with the process from SSTC through to completion. Might it be possible to show the progressing sale status on an App, with protected access for the solicitor, Sowerbys and the client?
5/5
Great support from Jess who made the experience much less stressful. Thoughtful and responsive, thank you Carolyn & Dave
Thank you!
5/5
Katie was incredibly helpful and very responsive to my emails and telephone calls. Made the process of selling the house much easier.
Thank you for taking the time to write us a review!
5/5
Would just like to say a very big thank you Sam Jones at Sowerbys Dereham for all your help and advice given to us regarding our future property sale. Would highly recommend your services to anyone looking to buy or sell ! Many Thanks !
5/5
Sophie Cook has been extremly attentive during the process of renting through Sowerbys. It's been a fast and professional experience. Thank you
Thank you so much for this review!
5/5
I have found Sowerbys in Dereham to be great in helping me sell my home. I have found Louie to be personable and great at communicating. He has responded to any queries or concerns I have had, addressing them in a timely manner.
Thank you so much for leaving us a review. We really do appreciate it and so pleased that Louie was so helpful.
5/5
Joanna Lobb was incredibly helpful and kept me update throughout what can only describe as a difficult sale. I would strongly recommend Sowerbys and would like to thank Joanna for all her hard work and effort.
Thank you for taking the time to leave us a review! We're so pleased to hear that Joanna was able to help you through the difficult sale and that you would recommend us to others.
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Yes. In The Trusted Agent 2026 awards: Sowerbys, Dereham won Gold; Sowerbys, Holt won Gold; Sowerbys, Hunstanton won Gold; Sowerbys, Burnham Market won Trusted Agent; Sowerbys, Fakenham won Trusted Agent.