Trusted Agent profile · Dereham
★★★★★
2,030 reviews across 2 platforms
9a Market Place, Dereham, NR19 2AW
Minors and Brady's office in Dereham, at 9a Market Place, is rated 4.9 out of 5 across 2,030 reviews on two platforms, including 337 Google reviews rated 4.8.
Every review we hold for the Dereham office, from every platform, shown as written. First names only.
5/5
TrustpilotClaire was very helpful all the way…
Claire was very helpful all the way through the process of buying my house.
Thank you for your review, Paul! It’s great to hear Claire’s regular updates and clear communication helped make the buying process a positive experience. Lovely to know you’d choose to work with Minors & Brady again in the future!
5/5
TrustpilotMinors and Brady were very professional…
Minors and Brady were very professional when we were buying our bungalow through them. We had several hold ups along the way but Cassandra rang regularly to keep us updated and did her utmost to help sort any issues that she could help with
Thank you for your review, Peggy! It’s great to hear Cassandra kept you informed and was there to help when things didn’t go quite to plan. We’re glad the wider team were friendly and helpful too. We hope you’re settling into your new home!
5/5
TrustpilotMinors and Brady , Norwich branch
We would highly recommend Minors and Brady Norwich branch when both buying and selling a house. Having used them for both, we have found them to be friendly, efficient and extremely proactive. Anya in after sales has been brilliant . She was always at the end of the phone or email and has dealt with any issues promptly and efficiently. Many
Thank you for your review, Tina! It’s especially nice to hear this from someone who has experienced both buying and selling with the team. Anya’s responsiveness and proactive approach clearly helped keep everything running smoothly, and we appreciate your recommendation!
5/5
TrustpilotJamie has been great
Jamie has been great - he’s been happy, positive and a joy every time we see him! We’ve seen Lauren also and she’s been great too!
5/5
GoogleI have had a long and at times problematic sale at first with probate taking ages and purchases falling through.Then Minors and Brady came on board and put together a superb marketing plan which had my property sold in a month and for my ideal asking price.The Dereham team did a great job.I would like mention Caitlin Cannel from aftersale s in particular. She has been outstanding and worked tirelessly to keep things moving.She had a very professional but friendly and helpful approach and is very quick to respond.Gives good advice and helped with recommending other moving services. 5 STARS ALL ROUND. Many thanks to Daniel Emery also every one else involved.I now exchanging contracts at last with M & B handing my onward property also. .Highly recommended.
Hi Timothy, Thank you so much for taking the time to share your positive feedback with us! We are absolutely thrilled to hear that you had a great experience with our colleagues Caitlin and Daniel, we will be sure to share your kind words with them. We find it really rewarding to see that our efforts have made a big difference in the sales/purchasing process. Kind regards, Team M&B.
5/5
TrustpilotRental property search
Sam Burton has been very helpful in my search for a rental property.Great communication and advice ..would highly recommend.
5/5
TrustpilotFIRST TIME BUYERS
During our house buying process we cant thank jessica kemp enough she has been so attentive, Quick at replying and answering any queries we have almost instantly, as first time buyers she sent us a big email with everything we will need to complete once moving in which has been so helpful.
Thank you for your review, Martha and Ryan. As first time buyers, having someone who responds quickly and takes the time to explain everything can make a huge difference! It’s great to hear Jessica was so attentive throughout and provided guidance that helped you feel more prepared for the move into your new home.
5/5
TrustpilotI recently had dealings with Luke at…
I recently had dealings with Luke at Minors and Brady regarding rental evaluation review. He made the whole process very easy for me extremely professional and made sure the whole matter past off very smoothly.
Thanks for your review, Timothy! It’s great to hear Luke made the rental evaluation process straightforward and took the time to make sure everything was handled smoothly. We’re glad you found him professional and easy to deal with!
5/5
TrustpilotCouldn’t think of anything they could improve
I was a little sceptical about using minors and Brady, it’s been a long time since I sold a house but as they have a lot of boards up in Norwich I went with them.
Thanks for sharing your experience, Kate! We're happy to hear Maddie listened to your feedback and kept you informed throughout, especially after it had been some time since your last sale. We’re glad she helped make the process feel straightforward and got everything completed within such a good timeframe!
5/5
TrustpilotWould Highly Reccomend
I had a really good experience with Minors and Brady. While both my solicitors and the sellers solicitors were disorganised and bad communicators, Minors and Brady (and Molly in particular) were fantastic throughout the process.
Thanks for sharing your experience, Dan! It’s great to hear Molly was such a reliable support when communication elsewhere was proving difficult. We’re glad she helped keep things moving and made the process easier for you.
5/5
GoogleExceptional service from daniel emery went above and beyond to help my family achieve our dream move even tho we didnt quite get over the finish line through no fault of minors and brady just change of heart with seller .Also put us in contact with a great mortgage broker who saved the day after we lost our mortgage offer.After lots of stress we did finally succeed so big thanks to Daniel and the team!
Hi Lee, Thank you so much for taking the time to share your positive feedback with us! We are absolutely thrilled to hear that you had a great experience with our colleague Daniel, we will be sure to share your kind words with him. We find it really rewarding to see that our efforts have made a big difference in the sales/purchasing process. Kind regards, Team M&B.
5/5
GoogleWe are very lucky to now call Norfolk our home. What we thought was a simple chain became anything but. We would like to say a massive thank you to Caitlin Cannell as it was her patience, kindness, hard work and dedication that kept us informed, at every stage, throughout the 18 weeks to completion. Caitlin completely understood my frustration when things seemed to be going pear shaped and worked tirelessly to help find solutions to the problems. She is a credit to Minors and Brady.
Dear Denise, Welcome to Norfolk! Thank you so much for taking the time to share your positive feedback with us! We are absolutely thrilled to hear that you had a great experience with our colleague Caitlin, we will be sure to share your kind words with her. We find it really rewarding to see that our efforts have made a big difference in the sales/purchasing process. Kind regards, Team M&B.
5/5
GoogleMoving is stressful! Moving as you are getting on in years is many times more stressful but our experience of using Minors and Brady has certainly helped comfort us through the process. We chose Minors, not because they gave us the highest valuation (because they didn't) but because our initial contact gave us confidence. In addition, the property that we were buying was for sale with them and we thought that it would help smooth the process. Our contact with the pre-sales people was of a friendly, high and professional quality with particular mention of Kyle, but it was in post sales that they really shone. Nagilla was our point of contact and throughout the transaction, she has kept us up to date and fully informed of the process and how it was progressing, often making up for the void that seemed to emanate from our solicitors. Contact has been when necessary and not just for the sake of it. In the early part of the process, we looked forward to our Friday afternoon catch up. As the transaction progressed, calls and e-mails were as and when needed to answer questions, and ensure all answers were given and received in a timely fashion from both a seller and buyer perspective. Thank you Nagilla (you are a Superstar!) and Minors and Brady for your support throughout. We believe that your business model, splitting pre and post sales works well and plays to peoples strengths and would thoroughly recommend your services. Thank you!
Dear [Reviewer's Name], Thank you so much for taking the time to share your positive feedback with us! We are absolutely thrilled to hear that you had a great experience with our services. We will be sure to share your kind words with the team. We find it really rewarding to see that our efforts have made a big difference in the sales/purchasing process. Kind regards, Team M&B.
1/5
GoogleWe had a really disappointing experience with Minors & Brady. Their business model is to send out sales people to do the valuations and to get people to sign up. Comparing them to other agents (and having been told by numerous other people since) the business model is to overprice everything & tell the vendors what they want to hear. It's only natural to them be tempted to go to the agent who tells you they will get the most for your house. Don't fall for it. Look at their listings & pretty much all of them are reduced. Once you've had no interest in the first two weeks & you're then tied into a 20 week contract with them, they will ask you to reduce. They also say the 20 week contract is standard in the industry which isn't true. Pretty much every other agent I've spoken to either does a 1 month rolling contract or 10 weeks. They tie you in for 20 weeks as they know you'll just reduce & reduce until it sell. We had so many problems with our sale. They tried to squeeze 2 viewings into a 30 min slot. Their staff member arrived late & didn't have a clue about our property, it was embarrassing. Our sale fell through twice which wasn't their fault. But after it fell through the second time, I was asked to reduce the price AGAIN. Even though it had sold twice in the last 3 weeks at the price it was currently listed at. They'll do anything to make their jobs easier. Three days later, we sold for the 3rd time. Imagine if we had reduced as asked to? We would have got much less in terms of offers. I do feel a bit sorry for the sales team in branch. Their life isn't made easy by having valuers who overprice properties, so the sales team are constantly dealing with angry vendors who have been promised the world & aren't getting any viewings or offers on their property. We were offered a change in our contract and the opportunity to go joint agency after 10 weeks. I then got a call from the area director who said "I didn't agree to that and it's my area. They didn't run that past me, we don't change our contracts" I literally had it in writing from the other manager. What a way to talk to clients! Then we got through to "after sales". Where do I start? It seems we only got emails on a Friday afternoon last thing. Our buyers had it on their terms throughout the whole sale as it seemed M&B were too scared to be strong with them in case they pulled out. I must have said about 20 times "our buyers need to close that ISA or it will delay things" all the way through July. Completion was scheduled for 31st July & low and behold on the 27th of July the ISA wasn't sorted! Minors & Brady genuinely suggested a simultaneous exchange and completion on one day as a solution for the whole thing being so delayed. When we have a 10 month old baby and our vendors have 2 kids, how do they actually think this would work? How do you schedule removals when you are waking up not knowing if you are moving or not. This was simply suggested as when it has exchanged, they get paid! No actual thought for the people who are in the chain. When we met the valuer initially, we were sold on getting X% over the asking price & having a huge database of people looking for properties exactly like ours. In the end we sold for 10% under the original asking price which was reduced 3 times in 8 weeks as it was so far out from the rest of the market. Don't be sold on the fact they take nice photographs and their marketing is slick. The whole process was an absolute nightmare from start to finish and it is a massive regret from myself and my wife that we went with Minors & Brady over other agents.
Dear Tom, Customer service is of utmost importance to us, and we'd like to apologise for any dissatisfaction you experienced during your interaction with Minors & Brady. We genuinely regret that you didn't feel the 5-star personal touch that we always aim to provide on every exchange. Our team strives to assist movers by offering advice based on comparable data and local market trends. It's essential to adapt to changing market conditions, especially with the recent rise in base rates and mortgage rates. This transition has led to a more competitive market, where sellers may need to adjust their pricing strategy to attract the right buyers. While we understand your concerns, and we are pleased to note that we were able to assist in completing the sale. We genuinely wish you all the best in your new home and hope your moving experience will be a positive one. Sincerely, The Minors & Brady Team
5/5
TrustpilotSelling a family home in a popular Norfolk town.
Selling a family home in a popular town was proving difficult and local estate agent was not particularly active. Then we engaged Minors & Brady who were an enthusiastic breath of fresh air. They have a wide catchment area and we had viewing quickly & a sale agreed in no time.
Thank you for your feedback Ron. It’s great to hear we brought a fresh approach and got things moving quickly after a slow start elsewhere. Having viewings lined up and a sale agreed in good time makes a big difference, and it’s good to know Julia was always there to keep things clear and reassuring along the way!
5/5
TrustpilotSo far so good!
So far so good, Jamie has been great with the viewings and communication has been excellent.
5/5
TrustpilotReally impressed
Really impressed with the service received from Connie and Joe in the Norwich sales office. In a tough market, they've done an excellent job of helping me agree on a sale. Highly recommended.
Thanks for your review, Edward! It’s great to hear Connie and Joe were able to help get your sale agreed and that you felt well supported by the Norwich team. We appreciate you recognising their efforts and recommending Minors & Brady!
5/5
TrustpilotWe recently decided to put our rental…
We recently decided to put our rental property in to the hands of Minors & Brady Lettings. We had the good fortune to meet Brooklyn Smith. Brooklyn guided us through the process. He was able to answer every query we had, and nothing was too much trouble for him.
Thank you for your review, Verna. It’s great to hear Brooklyn made the transition into letting your property feel straightforward and took the time to answer all of your questions along the way!
5/5
TrustpilotHad a viewing with Lauren from the…
Had a viewing with Lauren from the Lowestoft branch today. I was accommodated very late on a Friday and the viewing was after 5- thanks for being flexible and arranging this.
Thanks for your review! It’s great to hear the Lowestoft team were able to accommodate your viewing at short notice and that Lauren made the appointment worthwhile. Best of luck with your property search!
5/5
GoogleI want to say a huge thank you to Nagilla in the aftersales team. She has been so supportive and professional throughout the sale of my house. After my sales fell through in the top of the chain due to unforeseen circumstances she did everything she could to keep my spirits up and keep me calm. She kept me updated weekly and I can't thank her enough for getting me through this stressful time especially the last couple of weeks post Christmas. Today we exchanged contracts and are set to complete in a week. Thank you again Nagilla for all your hard work you are a huge asset to the company.
Dear Corinne, We wanted to express our heartfelt gratitude for your kind words and for taking the time to leave us a review. It's wonderful to hear that Nagilla from our aftersales team provided you with exceptional support and professionalism throughout the sale of your house. Thank you again for entrusting us with the sale of your house and for recognizing Nagilla's hard work and dedication. If you have any further questions or need assistance in the future, please don't hesitate to reach out to us. Best wishes, Minors & Brady
5/5
GoogleNagilla is amazing! We have just been through one of the most stressful processes to secure our dream home. Nagilla worked so hard to get the sale of our property and purchase of our new home through despite several hurdles along the way and the chain breaking down at times. Minors and Brady have been professional, supportive and excellent at communicating throughout the whole process and I would highly recommend anyone using them as estate agents.
Dear Sarah, Thank you so much for taking the time to share your positive feedback with us! We are absolutely thrilled to hear that you had a great experience with our colleague Nagilla, we will be sure to share your kind words with her. We find it really rewarding to see that our efforts have made a big difference in the sales/purchasing process. Kind regards, Team M&B.
5/5
TrustpilotViewings in Lowestoft
I've had viewings with Ellen recently and she was very helpful and informative, which is most appreciated when making a big decision like this! As anxious as I can be about these things, it was a lovely experience and I felt at ease throughout.
Thank you for your review Lauren! It’s really nice to hear Ellen helped make the experience feel comfortable and reassuring, especially when viewing properties can feel quite overwhelming!
5/5
TrustpilotOutstanding buyer experience
Exchanged contracts today & we complete in the New Year! That's 14 weeks from making my initial offer which is pretty impressive these days. I had no idea that the sale would be assigned a Sales Progressor" by the estate agent. Megan C made contact as soon as the offer was accepted and she was there to liaise with me and the seller plus both solicitors to push the process through on a reasonable timescale as well as answering all those questions a solicitor makes you feel stupid (and sometimes charges) you for asking. Having bought properties in the past, I can't praise and thank Megan enough for her good humour and support. She certainly took a lot of the stress out of the process for me and was a total star from start to finish. I should also mention her 5-star inclusion and diversity awareness - I requested all contact to be via email to accommodate neurodivergence and this was facilitated without issue or hiccup.I hope management pass on and discuss positive reviews because if they want an example of how to effectively and efficiently engage with clients - Megan C is the staff member to see.
5/5
TrustpilotJasmine Fitt was exceptional
Jasmine Fitt was exceptional during our house sale!! I've had nothing but bad experiences with estate/letting agents historically and she absolutely laid them to restWe had a stressful family situation going into our sale and Jasmine was not just sensitive to this but really drove the timelines to make sure she was able to get us completed by Christmas which was our original intentionShe kept us up to date all the way through, never missed a callback and was all over the other parties involved like buyers and solicitorsTaking all professional elements aside, Jasmine was just a genuinely nice person to deal with every day....always interesting, upbeat and positive on the phone I don't often do it but a bottle of champagne was cheerfully delivered to Jasmine at our completion as a heartfelt thank you or her amazing help and service. Thank you Jasmine
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Minors and Brady's Dereham office has 2,030 reviews across two platforms: 337 on Google, 1,693 on Trustpilot (across the whole business).
Minors and Brady Dereham is rated 4.9 out of 5 across all 2,030 reviews, and 4.8 out of 5 on Google from 337 reviews.
Minors and Brady Dereham, 9a Market Place, Dereham, NR19 2AW.
