5/5
TrustpilotFantastic Service!
The after sales service was superb. Our 'go to ' person was Megan Clarke. Throughout the whole process she was professional, always available, always friendly and cheerful.Thank you Megan.
Trusted Agent profile · Dereham
Minors and Brady Dereham reviews
★★★★★
2,124 reviews across 2 platforms
9a Market Place, Dereham, NR19 2AW
Part of Minors and Brady, see every office.
Minors's office in Dereham, at 9a Market Place, is rated 4.9 out of 5 across 2,124 reviews on two platforms, including 361 Google reviews rated 4.8.
Reviews
Every review we hold for the Dereham office, from every platform, shown as written. First names only.
Trustpilot1/5
TrustpilotDon’t believe what you are told!
We had the valuer from minors & Brady out who talked a good talk. They offered a designated viewing team to do all the viewing, a sales team, so when viewings were being done there were staff still in the office, unlike our local estate agent ‘Think’ who he said were shut most of the time, & a progressing team. He said that someone from the office will contact us to arrange to see the property so they know what they are selling, which never happened!He valued the property & suggested marketing £410k to £425k We thought this was a little high so asked him to market for OIEO £395k as we were keen on a sale. He reassured us by saying he would have no problem selling at that price. I asked if the market was quiet he advised it was still really good especially if houses are going on at the right price. As we had dropped his estimated marketing price we were quite hopeful. I advised him we were going away for over 3 weeks so we would only market with them for 8 weeks so wanted an 8 week contract, which wasn’t a problem as he liked a challenge. I also mentioned that we do not want any viewings from anyone that is not on the market as I said we had time wasters last time even someone booking a viewing because they wanted to see my kitchen island. He said that because they do the viewings they wouldn’t want to travel if the purchasers weren’t proceedable either. As he seemed to agree with everything we wanted we went ahead& signed the contracts.We had the photographer out who was fantastic and took some lovely photos and went on the market on 23/08We went through GetAgent who were excellent in updating us with stats. The only update we initially received was when I emailed Minors on the 29/08 when we noticed, despite saying we only wanted an 8 week contract, that he had signed us up for 20 weeks. A staff member rang me back & agreed to what we had originally agreed & gave me some stats which I asked him to email to me, which never happened. We had no viewings whatsoever, despite going on the market below suggested marketing price, so had a phone call on the 13/09 suggesting that we drop our property to offers within £375k to £400k which was a difference of between £25k and £50k in two weeks! We reluctantly agreed to this.I had a phone call on 25/09 to arrange a viewing. I asked what was the purchasers status, bearing in mind they were aware that I did not want any viewings from purchasers that were not on the market. The member of staff said he would just get the purchasers details up, he then informed me of the purchasers address & that he was on the market. I said we couldn’t do the day he suggested as we were due to have furniture delivered & I wasn’t sure what time it was due but we could do any other time or day. I said obviously there is no rush as he hadn’t sold anyway. He went on to say that the purchasers property had a lot of interest & had a lot of viewings booked in so it should be sold quite quickly. I could tell by the way he was flapping when providing me the information that he wasn’t telling me the truth. Despite being assured that they had their own viewing team he asked if I was ok to do the viewing which made me also think that they obviously didn’t want to waste their time doing the viewing. Once I came off the phone I checked on Rightmove and there were no properties in the road he had given me for sale so as I had suspected I had been lied to not only lying by saying the property was on the market but he went on to lie by saying that the purchasers had a lot of interest & a lot of viewings booked in! This was confirmed by another member of staff eventually, who I had to chase, who confirmed that the property was not on the market. They didn’t want to waste their time having to come over & do the viewing but were quite happy for me to waste my time.I raised a complaint to be advised that the member of staff apologised for the ‘miscommunication’ and were quite happy to accept this when blatantly I had been lied to on three occasions by being advised the property was on the market, he had a lot of interest & had a lot of viewings booked in.The service was nothing like what we were sold and if Minors and Brady think that a member of staff can lie further by saying it was a ‘miscommunication’ I certainly would not trust them being left in my property whilst they did the viewings & went out like they suggested so have terminated our contract with themWe have wasted 6 weeks with them and certainly would not recommend them to anyone as they are not trustworthy To add to this I had a phone call from the trainee manager asking me to withdraw this comment as it will affect his promotion, which was obviously more important than having a satisfied customer! He said the chap that lied was from their Castor Office but only covering Dereham. I said the valuer was from Dereham & you also didn’t do what you said you would so refused to withdraw my review
4/5
TrustpilotAfter sales
We had a rocky start initially with selling our home with Minors and Brady but once we got to the after sales department Aysegul looked after us amazingly and kept us up to date the whole way through! We are very appreciative for her hard work and dedication to our move. Special thanks to her. Only thing that would’ve been helpful was to be told where water stop cock and electricity meter was as it took us a while to find these and had to make a call.
5/5
TrustpilotBeatrice
Beatrice was very helpful & eager to find properties for my viewing!Beatrice worked around my timings as I was travelling from London!Very good service!Regards Mr Alan Lazarus
5/5
TrustpilotRosie Turley has been amazing in…
Rosie Turley has been amazing in helping with the after sale of my house and making sure everything went smoothly with the purchase of our new house. She went above and beyond to make sure we completed on the intended day and is always around to answer any questions. She is brilliant!!
5/5
TrustpilotVery Prompt service
Everyone at Minors and Brady has been very efficient and friendly with the project of selling my property. The process of evaluation, photos taken and putting my property live on the internet has been a fluant and smooth process. Many thanks to Kirsten Stimpson, Liam and the team who have been helping me so far.
5/5
TrustpilotExcellent viewing!
Thank you Minors & Brady, the team have been very helpful, professional & friendly.A special thank you to Emily Bygrave for making our recent viewing a real pleasure. She is polite, professional & very courteous. She listened & took an interest in what we had to say. She is an excellent ambassador for the company.
5/5
TrustpilotThe sale of my mother’s flat was…
The sale of my mother’s flat was superbly handled by Jessica Kemp. Jessica kept us upto date throughout and dealt with the family with professionalism and compassion throughout.
5/5
TrustpilotMinors & Brady
Connie Staff and the rest of the team at Minors & Brady have been great, got our property on the market really quickly and also found a buyer very quickly.Been kept upto date during the process well too.Highly recommend.
5/5
TrustpilotGreat service
Used minors and Brady on a few occasions now buying and selling. Things ran smoothly and the team were very helpful. Connor is always available to answer any questions and nothing seems to much trouble. Would recommend.
5/5
GoogleCould not recommend Dan in the Dereham office of Minors and Brady enough! We viewed a very popular property on the Thursday, second viewing on the Friday with our offer accepted bright and early Saturday morning. Dan went above and beyond to secure our purchase and we are so grateful. Minors and Brady's after sales team have continued to make the conveyancing process at a super challenging time be smooth sailing!PositiveResponsiveness, Quality, Professionalism
5/5
Trustpilot5 stars
5 stars, really helpful and quick communication just all round great service. Thank you to Macie for doing her upmost to help us get our first home.
5/5
TrustpilotJessica Kemp was amazing
Jessica Kemp was amazing. She went above and beyond to help and was always friendly and approachable throughout the process of buying my property. Thank you Jess
5/5
TrustpilotBuying a property-Claire Wilson has…
Buying a property-Claire Wilson has been so helpful. Keeping me informed, chasing solicitors for information and always getting back to me when she said she would. Claire took a lot of stress out of buying a house.
5/5
GoogleNagilla Santos is a star ⭐️ thank you so much for everything all completed in 6 weeks
Agent replied · 14 June 2024
Dear Neil, Thank you so much for taking the time to share your positive feedback with us! We are absolutely thrilled to hear that you had a great experience with our colleague Nagilla, we will be sure to share your kind words with her. We find it really rewarding to see that our efforts have made a big difference in the sales/purchasing process. Kind regards, Team M&B.
5/5
TrustpilotSonya at Minors and Brady …
Sonya at Minors and Brady has been amazing sorting things out with our rental her knowledge and expertise have been outstanding but more importantly her patience and understanding of the importance of both tenant and landlords being happy.Thankyou !!
5/5
TrustpilotClaire Wilson at Minors and Brady has…
Claire Wilson at Minors and Brady has been brilliant and taken a lot of the stress out of my house moving experience. She has kept in contact with all parties and has let me know what's going on every step of the way. I wouldn't hesitate to recommend Claire, she has been a pleasure to deal with.
5/5
TrustpilotBig thanks to Macey
A big Thankyou to minors and Brady for the excellent service we have received from them during our process of selling our home. Macey Wright in particular has been outstanding with her dealings with us. She has been nothing but professional with us in all aspects of the process. She’s been patient caring and understanding with the ups and downs that come with selling a home. She has gone above and beyond to help us get our home sold. She kept us informed constantly every step of the way. We can’t thank her enough. We would highly recommend minors and Brady for anyone looking for a reliable estate agents.
5/5
TrustpilotRosie Thurley - House Move
Rosie was very efficient with the process of helping us move house. She chased all the relevant people to get our move completed as soon as possible and without her input it probably would’ve have moved as fast.Helen
5/5
GoogleMinors and Brady were very active in sending us properties for sale in our criteria and once we got to know them, felt very much as if they were determined to find us a property. Liam was very professional and quick at responding to emails/ emailing us properties. Lexy was very professional, friendly and warm when showing us around properties and we could really discuss the property features at length.
5/5
TrustpilotExcellent!
Claire at minors and Brady was incredibly helpful during our house purchase providing excellent and punctual communication at all times. Thanks for all your help Claire
5/5
TrustpilotMade it!
Although our purchase was a lengthy journey Claire kept us up to date with everything and made the process a lot less stressful than it might otherwise have been. Thank you.
5/5
GoogleCaitlin was excellent in maintaining contact with us and progressing matters with both solicitors. Very pleased with her input.
Agent replied · 14 June 2024
Dear Mrs Betts Thank you so much for your kind words on our communication and Caitlin's great organisation skills. We agree! She is truly an asset to our team, time and time again providing positive experiences like the one you had. We thank you for using Minors and Brady for your move, and hope to invite you to use our services again for your next move. Best wishes - Minors and Brady
5/5
TrustpilotProfessional and speedy responses
Was impressed throughout by the team in Dereham and especially Nagilla Santos who, just near the stressful exchange period came up with an excellent suggestion that she put to the buyer. This allowed the deal to proceed. Thanks Nagilla!
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