Trusted Agent profile · Dereham
★★★★★
2,124 reviews across 2 platforms
9a Market Place, Dereham, NR19 2AW
Part of Minors and Brady, see every office.
Minors's office in Dereham, at 9a Market Place, is rated 4.9 out of 5 across 2,124 reviews on two platforms, including 361 Google reviews rated 4.8.
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Every review we hold for the Dereham office, from every platform, shown as written. First names only.
5/5
TrustpilotClaire Wilson at Minors and Brady
Claire Wilson at Minors and BradyExcellent service throughout our sale and purchase.We had a difficult and lengthy sale. Claire did an amazing job keeping us informed. Without her assistance I’m sure the sale and purchase would have failed.Thank you Claire.
5/5
TrustpilotGreat service
Jessica Kemp was our liaison after we got an offer on our property. She was always available to keep us up to date and really helpful and friendly helping our sale to go through smoothly.
5/5
TrustpilotExcellent service at Minors & Brady …
Beth at Minors & Brady has been excellent in helping me get my property rented out. From start to finish she has answered any questions and the communication has been very efficient. Her customer service is excellent and I would definitely recommend Beth to help when it comes to renting properties and finding the perfect tenants.
5/5
TrustpilotMacey was very polite and professional…
Macey was very polite and professional and acted fast. She has helped make the process for me smooth and hassle free offering advice and support where needed. Thanks Macey!
5/5
GoogleProfessional and kind Nagilla Santos our After Sales Progressor has provided excellent service. She has been vital in securing our exchange. Nagilla's professional, knowledgeable, calm and kind manner make the whole experience of buying and selling much more bearable! We have been pleased with this Estate Agents, they are certainly proactive and get customers through your front door. All the staff have been helpful and polite on every occasion.
Hi Maryanne, Thank you so much for taking the time to share your positive feedback with us! We are absolutely thrilled to hear that you had a great experience with our colleague Nagilla, we will be sure to share your kind words with her. We find it really rewarding to see that our efforts have made a big difference in the sales/purchasing process. Kind regards, Team M&B.
5/5
TrustpilotGreat Communication
Mia has been a great help with the purchase of a property for my mother in law. Good communication throughout. We used Minors & Brady ourselves 3 years ago and so knew this would be a good experience once again
5/5
GoogleAfter a challenging few months, today we finally exchanged contracts. The team at Minors and Brady are incredible! Particular thanks to Lee for his support in the early stages, but also a MASSIVE thank you to Cass who has steered us through a challenging few months, always keeping us updated, always reassuring, and always at the end of the phone. Amazing! Thank you!
5/5
TrustpilotGreat customer care from Beth
Beth has been really helpful during our house search, she followed up with us on property's and really did listen to our feedback to make sure our search was tailored to us. I would highly recommend minors and Brady as agents but particularly Beth, who finally found us the perfect place!
5/5
TrustpilotClaire Wilson has been an absolute star…
Claire Wilson has been an absolute star ever week she would call with an update I would highly recommend them so on the ball can not praise them enough TOP CLASS Thankyou so much will miss your phone calls
5/5
TrustpilotGood Customer Service Experience
I found the staff I dealt with friendly and knowledgeable. Joe was very good on face to face meetings with potential tenants and Beth was good on the administration so the experience was good all round.I have used the service on a few occasions now and have found Minors and Brady better than some of the competition.
5/5
TrustpilotBasically the best 🙌🙌🙌
2/5
TrustpilotBetter at Sales than Lettings!
Dispite having had a great experience five years ago when M&B sold my home, sadly the lettings division did not live up to the same standard. From unreturned phone calls, excuses still using previous mobile number, dispite calling me on my current number, nearly and hour late to one viewing, with no notifcation on running late, arriving when the landlord had rattled on about how bad they were to deal with and certain the reason my application was declined, with the succesful applicant having gone through the landlords preferred agent, who he asked me to contact in future. That agent went onto secure me a similar property within weeks, though according to M&B as I had a blip on my credit history (dispite renting my current property for over five years) I would have to find a guarantor or pay a years rent in advance, which turned out to be absolute rubbish!"
4/5
TrustpilotEnd of tenancy support
End of tenancy support. Sonya Balls was extremely helpful during my tenancy and particularly when going through the process of end of tenancy. She was very responsive to any questions I had and her communication was fantastic.
5/5
TrustpilotMinors and Brady
Claire Wilson has been extremely helpful with the sale of our property. Claire is very professional and pleasant to deal with, giving us constant updates on the progress. We can highly recommend Minors and Brady.
5/5
TrustpilotI would just like to say a massive…
I would just like to say a massive thank you to Jessica Kemp for all her help and support in the sale of our property. Cannot fault and very grateful, thank you.
5/5
TrustpilotHappy we went with M&B
Big thanks to Jessica kemp who always kept us informed of the progress, help us with all enquires we had and made moving a smooth experienceThank you
5/5
TrustpilotMagenta Rose was a real pleasure to…
Magenta Rose was a real pleasure to deal with. She was friendly but extremely professional at the same time. The actual appointment with Matt was fantastic and it saved me money on my mortgage so I’d definitely recommend them both.
5/5
TrustpilotPleasant young man...
I have viewed numerous properties with other agents, but I have to say having Lewis show me around and my son on another occasion how we were both very impressed with Lewis. We thought how very personable Lewis was, and genuinely showed an interest. A lovely pleasant young man who should go far!!
5/5
TrustpilotSam was patient and knowledgeable…
Sam was patient and knowledgeable whilst showing us round the house in Little Melton. He gave us plenty of time in each room and answered all our questions. He is exceptionally polite and decorous. We are keen to purchase and thank Minors and Brady for making our experience of buying with them first class.
4/5
TrustpilotThank you
Met Kerry at the property, Kerry was friendly and respectful, Kerry had done her homework on the property and showed her knowledge of the dwelling.Thank you to Kerry for such a wonderful visit.
1/5
TrustpilotVery unprofessional!
Have had dealings with Minors Brady previously on a couple of occasions and not been impressed, but today’s experience with the Dereham office has left us shocked and astounded. We have put up with previous conversations with which we’ve been addressed as “mate” and “get back to you on the dog and bone” (whoever says that anymore???); but the sales staff continue to talk in a very unprofessional manner right up to today. Last month we put an offer in on a property and the response was “I’m an excellent negotiator but not a miracle worker”, and today an opening offer was put forward on an £800k property, of under 10% less than the asking price which received a comment “that’s just insulting”! I do not believe that it’s up to any individual at Minors Brady to make that call on behalf of the Seller - in fact, I think it is their duty to put forward ANY offer given by a potential Buyer. We have bought properties through offers on many occasions over the years, and to be told under 10% off “is insulting” is both unprofessional and not within their remit as a property Agent. I would not recommend selling a property with Minors Brady, and hope that current vendors of properties listed with Minors Brady, who are seeing no movement on their houses, see this review and rethink their selling agent, because if our recent experiences are anything to go by, they are not hearing about genuine offers from potential Buyers.
5/5
TrustpilotClaire who is part of the after sales…
Claire who is part of the after sales team has been excellent. Our buying and selling process has been quite stressful as we have a new baby , and things haven’t always gone to plan.Claire responded to my emails straight away , was always very easy to get hold of. I feel she went above and beyond in the last two weeks , pushing my solicitors and keeping everyone updated.I have been very impressed and would use minors and brady again !
5/5
GoogleI would like to commend the work of Chloe Curtis in helping to facilitate our move to Cromer. Chloe has been excellent at keeping us informed of progress during what became quite a protracted and frustrating purchase at times. Chloe's efforts to co-ordinate with all parties to achieve the completion with the end of the stamp duty holiday approaching was outstanding.PositiveResponsiveness, Professionalism
5/5
TrustpilotGreat service!
We moved to Minors and Brady Dereham from another agency and i'm so glad we did. Everyone has been so great to deal with, super friendly, thorough and professional. We exchanged today and i can't recommend M&B highly enough. Claire Wilson in the aftersales team has been a dream, i've never felt like i've had to chase for any info or update, which is something i've experienced in the past with other agencies. The whole process has felt really smooth and as stress free as it can be. Would highly recommend!
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