Every review we hold for the Dereham office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotKarol Wengrzik Is a great asset to M&B
Karol Wengrzik Is one of M&B’s property valuers and we were very impressed when he came to value our property. He had done his “homework” before coming and was able to tell us knowledgeably about the current market, our competition etc. But he also listened carefully to us in terms of how quickly we wanted to move, what we felt were the strengths of our property etc. He took on board suggestions we had in terms of the description of our property and marketing ideas whilst putting forward good suggestions himself. Overall he was friendly, experienced and professional with solid interpersonal skills. We were left with the strong feeling that Karol and the rest of the M&B team were genuinely interested in selling our house and would give it their best. If the rest of the process with M&B is of the standard Karol has set, we will be very pleased.
Jonathan · 16 November 2024
★★★★★ 5/5
GoogleCaitlin Cannell and the team at M&B were on the ball every step of the way. Smarter than the average estate agent.
Carl · 18 September 2023
Agent replied · 14 June 2024
Dear Carl,
Thank you so much for taking the time to share your positive feedback with us! We are absolutely thrilled to hear that you had a great experience with our colleague Caitlin and the Dereham team, we will be sure to share your kind words with them.
We find it really rewarding to see that our efforts have made a big difference in the sales/purchasing process.
Kind regards, Team M&B.
★★★★★ 5/5
TrustpilotCan't fault the service from start to…
Can't fault the service from start to finish. Claire was fantastic with her calls updating me every step of the way. Would recommend if you want to sell.Thankyou again for everything.
Mrs · 29 November 2024
★★★★★ 5/5
TrustpilotBig thanks to the team at M&B
Big thanks to the team at Minors & Brady for your help with my recent house sale and purchase. I was really impressed with the service from Liam Upton to give advice and get my house on the market, and once everything was agreed, Claire Wilson did a brilliant job of keeping me updated, and handled communication between all parties in a prompt and professional manner. I felt well informed throughout the process, and could trust the team to do handle everything with the utmost care. Highly recommended!
Jamie · 14 November 2024
★★★★★ 5/5
TrustpilotMinors & Brady an excellent Estate Agent
Minors & Brady are an excellent agent especially Jasmine in after sales who has been very friendly , professional and efficient keeping us up to date write through to completion.
Mr · 13 December 2024
★★★★★ 5/5
GoogleWe are vendors of Minors & Brady and would like to say a big thanks to agent Matthew James Turner who attended to a second viewing with potential buyers at our property. Matthew was very polite and came across in a professional manner. We are hopeful of a successful outcome.
John · 17 December 2023
★★★★★ 5/5
TrustpilotBeth has helped us finalise everything…
Beth has helped us finalise everything with our new rented property - she has been a wonderful point of contact with Minors and Brady and we couldn't have asked for a smoother process. Communication and customer service has been great throughout, and we are really grateful for all of the help! Thank you Minors and Brady, and thank you Beth!
Sophie · 22 March 2023
★★★★★ 5/5
GoogleNagilla was amazing from start, to even after we completed. Even when we faced difficulties with our buyers solicitors Nagilla was there for help and advice. Communication was always quick and clear. Highly recommended.
James · 12 October 2024
★★★★★ 5/5
TrustpilotMinors and Brady - an excellent company
Minors and Brady have been most helpful and encouraging towards us in our pursuit of a property. We would like to thank Kyle who took the initial enquiry. Special thanks go to Erica who showed us the property. We feel it was her encouragement and enthusiasm regarding the property that gave us the confidence to make an offer.
Larry · 21 May 2023
★★★★★ 5/5
TrustpilotOur new Caister home…
Cassandra Creak was extremely professional in the way she handled our home purchase , she kept us up to date with how things were progressing every week ,a truly outstanding service.
Nigel · 25 November 2024
★★★★★ 1/5
GoogleAVOID- DEREHAM BRANCH-Had to make a formal complaint to Directors of the company (let's see if they return communication, because Branch Manager doesn't)intend to refer matter to The Property Ombudsman. Totally unethical-total lack of communication, in fact poor communication- lack of competency. Do not return emails and behave in an appalling manner. Total lack of integrity towards customer and DO NOT FOLLOW PROTOCOL. Absolutely terrible service and shocking communication. I would not recommend
Mark · 15 June 2023
Agent replied · 14 June 2024
Dear Mark,
We'd like to take this opportunity to apologise for any negative experience you may have had with our Dereham branch. At Minors & Brady, we strive to provide excellent service and maintain open lines of communication with our customers, and we regret that you feel we fell short in your case.
We take your feedback seriously and understand the frustration you regretfully may have felt. Customer care is our number one priority, and we always strive to provide an unrivalled moving experience. In keeping with that, we take pride in our 2,500 five-star reviews, which reflect our commitment to excellence.
We kindly request that you allow us the opportunity to resolve the issue and restore your faith in our services. Please don't hesitate to contact us directly at wroxham@minorsandbrady.co.uk, and we will make every effort to rectify the situation.
Warm regards,
Minors & Brady
★★★★★ 5/5
GoogleGreat service all round! Gina was very helpful and kept us in the loop throughout the whole after sales process of our house. From the initial valuation, to the viewings and negotiations, and then the after sales service, the team at Minors & Brady were always on hand and we have only good things to say. Thanks!
Mark · 15 June 2023
★★★★★ 5/5
TrustpilotMia was very helpful at al pml times.a….
Mia was very helpful at all times.a lovely polite young lady. Could you please let me know how long it takes for the sale to go threw As I'm away on holiday at the moment.and I have no idea,do I have to come home or can I stay here .and deal over the phone.thank you Norma.
Norma · 12 July 2023
★★★★★ 5/5
TrustpilotA massive thank you Rosie.
Recently I finalised buying my first home, it's a very stressful experience, however Rosie was by my side, calmed me and guided me. She was extremely helpful to chase and support me in every step during this long procedure. A massive thank you Rosie.
Eve · 15 April 2024
★★★★★ 5/5
TrustpilotWell done Jessica.
Well done Jessica.a hugh thank you to Jessica for her patience over the last few weeks trying to sort a completion date with a big chain, your hard work paid off. excellent service would recommend
Kim · 19 September 2024
★★★★★ 5/5
TrustpilotCastle View - Castle Acre
Eleanor presented the property in a clear, concise professional manner. She was very knowledgable about all aspects of the house and the surrounding area and readily answered all of our many questions. Eleanor is a credit to Minors and Brady Estate Agents.
Alan · 21 May 2024
★★★★★ 5/5
GoogleCaitlin was a pleasure to work with. She always kept us up to date. A great company to sell with
Avril · 18 October 2023
Agent replied · 14 June 2024
Dear Avril,
Thank you so much for taking the time to share your positive feedback with us! We are absolutely thrilled to hear that you had a great experience with our colleague Caitlin, we will be sure to share your kind words with her.
We find it really rewarding to see that our efforts have made a big difference in the sales/purchasing process.
Kind regards, Team M&B.
★★★★★ 5/5
TrustpilotI am in process of buying a property…
I am in process of buying a property and there have been varies delays and issues with the chain which is noones fault. But Rosie has been particularly good at communicating and looking for solutions and being generally very helpful!
Mr · 25 June 2024
★★★★★ 5/5
TrustpilotResponsive, polite service from Sam
Samuel Carpenter helped my partner and I with the referencing process and tenancy agreement for our new home. Sam was reassuring and responsive to our questions, and quick at communicating with the landlord on our behalf. Thank you Sam for your time and attention.
Darran · 10 April 2024
★★★★★ 5/5
TrustpilotCan’t thank Claire Wilson at minors and…
Can’t thank Claire Wilson at minors and Brady enough for a great service with the purchase of our property. Very good communication throughout the hole process. Especially the help with the final stages. We Would highly recommend.
Robyn · 14 August 2024
★★★★★ 5/5
GoogleCould not recommend Dan in the Dereham office of Minors and Brady enough! We viewed a very popular property on the Thursday, second viewing on the Friday with our offer accepted bright and early Saturday morning. Dan went above and beyond to secure our purchase and we are so grateful. Minors and Brady's after sales team have continued to make the conveyancing process at a super challenging time be smooth sailing!PositiveResponsiveness, Quality, Professionalism
Phil · 15 June 2021
★★★★★ 5/5
TrustpilotPrompt and professional service
We were able to view properties we were interested in both promptly and professionally , Macey Wright has been incredibly helpful and supportive in our pursuit for our next home, Thank you
Katrina · 30 October 2024
★★★★★ 5/5
TrustpilotIt's a tricky time in hte rental market…
It's a tricky time in hte rental market at the moment but luckily Minor & Brady are one of the good estate agents out their. Beth Linton made the process easy and turned our application around in less than an hour. Really glad we went with them and would highly recommend them to anyone.
Henry · 18 August 2023
★★★★★ 5/5
TrustpilotFirst class service…
Jess kept in contact with me throughout my purchase. She was reassuring when I was worried things weren't moving as quickly as I'd hoped. Jess was there with updates and was the first to congratulate me on completion. Amazing service. Thankyou
Gail · 30 May 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
