Trusted Agent profile · Dereham
★★★★★
2,067 reviews across 2 platforms
9a Market Place, Dereham, NR19 2AW
Minors and Brady's office in Dereham, at 9a Market Place, is rated 4.9 out of 5 across 2,067 reviews on two platforms, including 337 Google reviews rated 4.8.
Every review we hold for the Dereham office, from every platform, shown as written. First names only.
5/5
TrustpilotSprowston House Viewing - Emily Bygrave
Today we viewed a house with Emily Bygrave. Emily was a really friendly knowledgeable agent who answered all our questions today and gave us plenty of time to view the house, nothing was any trouble. She is a great asset to your team and by far the best agent who’s showed us around a property, she’s also the only person to finish the house viewing to ask if we wanted to submit an offer. Many thanks Emily we’ll be in touch. Lisa and family
5/5
TrustpilotA real credit to the team!
We had the luxury of buying and selling through Minors and Brady. Whilst it has had many ups and downs since the moment we put an offer in it has all paid off. None of this would be possible without the hard work and perseverance of Nagilla Santos. She has been amazing throughout, no matter the curveballs thrown her way she took it all in her stride to push things forward and get everything back on track. Nagilla kept us informed at every step as well as making contact before she went on leave to see if we needed anything and to advise who to contact in her absence. She has been very attentive and we are so grateful for everything that she has done. Now to look forward to our future in our dream forever home. Thank you so much Nagilla, you are a real credit to Minors and Brady!
5/5
TrustpilotFive star estate agent
My recent house sale has been a long process but the one constant throughout this was the professional help and guidance given to me by Rosie Turley. She has been outstanding and has gone above and beyond to see this house sale completed. Nothing has been to much trouble and she is a credit to Minors and Brady and because of her I would not hesitate to recommend this estate agent to friends and family. Thank you so much Rosie.
5/5
TrustpilotClaire and the team at Wroxham have…
Claire and the team at Wroxham have worked tirelessly over the last 18 months to help us sell my dad’s bungalow. Despite a number of setbacks, we have finally managed to exchange on the property. I would like to thank all concerned for keeping my sister and I informed throughout the process and for all their help and support.
5/5
TrustpilotFive stars for Claire Wilson!
We have just exchanged contracts on our sale, and it simply would not have happened without Claire. She was completely relentless in chasing the buyer’s solicitors and pushing through their administrative delays.
5/5
TrustpilotExcellent local Estate Agents
Bought a property in Norwich using Minors and Brady. We chose them over another agent as they are a local business. Rosie Turley was the agent that we have been dealing with and she has been excellent and skilled at navigating what turned out to be a tricky and long process. Great customer care. Always friendly and approachable even when things were getting frustrating.Thank goodness we used a local firm. We felt our needs were met at all times and communication between buyer and seller was great.
5/5
TrustpilotEasy Aftersales Process
Cass was incredible with the after sales process. Myself and my partner have just bought our first home and moved in together so all of this was very new to us!Cass was very prompt with responses, chased anything up quickly and gave us weekly updates on the whole process. Knowing it was our first experience with this, she was very understanding and made sure we understood everything that was happening. Everything that needed resolving was completed very quickly and with communication at all steps.
5/5
TrustpilotThis was the first time I had sold a…
This was the first time I had sold a property. Minors and Brady are a really good team and kept me in touch with everything regarding the viewings and sale of the property, very professional and friendly team.I would also like to say a big thank you to Cassandra (Cass) in the after sales department who was very professional, friendly and kept me in touch on all the stages of the after sale. Nothing was ever too much trouble and she chased up any queries I had with the solicitors and got back to me asap. Very efficient.A Big thank you from me - Jacqueline Fletcher
5/5
TrustpilotBeing the first time we had sold a…
Being the first time we had sold a property, we had signed with another estate agent and had no action and only 2 viewings in the space of 12 weeks. We therefore signed with Minors and Brady and we’re extremely impressed by their work ethic, professionalism and communication. Once we had sold, Cassie in the after sales team was exceptional! She kept in contact all stages of the sale and made sure I was informed of everything. She was very friendly and professional at all times, and chased everything. Cassie made the whole process very easy and not stressful and is a genuine asset for the business. Thank you Minors and Brady and especially to Cassie for her dedication, enthusiasm and professionalism.
5/5
TrustpilotJess
JessCould not recommend her enough. Without Jess the process of selling my house would not of been the same. She was continuously keeping me in the loop between me and my buyers and their solicitors. Without Jess I wouldn’t have known half of the information what was going on between the solicitors as Jess kept me more informed than they did!
5/5
TrustpilotWe had a really positive experience…
We had a really positive experience selling via Minors and Brady, from the valuation, to the photos ( which were really quick and looked amazing! Almost made us fall in love with our house all over again and not want to move ! ) to the keeping us up to date with viewings and negotiations on our behalf all the way through to sale and the excellent post sale where we were truly looked after by Nagilla. Our onward purchase was moving slower than expected and Nagilla took away all of the stress of chasing solicitors and the other estate agents involved in the onward chain. Absolutely incredible service and a credit to the business.
5/5
TrustpilotNagilla was fantastic...
Throughout the process Minors & Brady have been professional, informative and extremely helpful. From arranging viewings to pushing for exchange. Most of our dealings were with Nagilla who was absolutely fantastic throughout the whole process. Everything was communicated to us as and when was necessary. Nagilla was always willing to help and was great at chasing up the rest of the chain for updates and answers to enquiries. Without her I don't think we would have exchanged when we did. Thank you, Nagilla!
5/5
TrustpilotA huge thank you to Rosie Turley who…
A huge thank you to Rosie Turley who supported us throughout our purchase and was always willing to help and push to find out any updates. She reassured us that everything was moving in the right direction and was able to help with any questions we had. I would also like to thank the rest of the team for finding us our new home!
5/5
TrustpilotCustomer focused.
Well, Cassandra at the Wroxham office was a sheer delight to work with getting this sale over the line.I should have absolutely no hesitation in using Minors Brady again in the future, it was a first time sale for myself and she expertly guided me through the process to a satisfactory conclusion.Thanks Cass.
5/5
TrustpilotThis is now the second viewing with…
This is now the second viewing with Emily and on both occasions they have been faultless. Emily is a credit to your company, she was able to answer all the questions we had at both properties. From the initial introduction to the farewell she was a delight with a perfect balance of hands on guidance through the properties whilst allowing my wife and I space when we were discussing our thoughts about particular elements of the viewing. Both times she was punctual but equally we didn’t feel rushed at any time. Thanks Emily, as I said earlier a credit to Minors & Brady.
5/5
TrustpilotHouse Sale
Sales Progression Team. I honestly can’t say how pleased I am with the level of service from the Sales progression team, in particular Nagilla Santos. I had a particularly difficult issue with the Help to Buy redemption, which turned into an utter nightmare. Nagilla and her team took the task on and stayed on hold with them for over 5 hrs and refused to stop without out getting an answer from them, which she finally did and made sure the sale went through on the completion date. I was kept updated daily and helped where I could but they really did do an amazing job and would absolutely recommend minors , just for the sales progression team.
5/5
TrustpilotWow fantastic
Wow. What can I say. Fantastic enthusiastic team at Minor and Brady’s. Exceptional work from AysegulCapti with regard to communication with a very tough conveyancer, but Aysegul was totally on it. And we completed within 6 weeks. Well done Ayaegul, true recognition for your hard work and determination to finalise the Sale. 5 stars all the way.
5/5
TrustpilotThe whole experience was made less stressful
This is the first time we have been part of a chain and I didn't realise how stressful it would be. I just wanted to take a moment to mention Aysegul Capti. She followed up daily to make sure everything kept moving in a timely manner and kept us fully updated and made the whole experience more bearable and we genuinely think we completed quicker then we would have because of her. I can't thank her enough for all her efforts but as I said I wanted to take a moment to say if you get to work with her then I think you are lucky.
5/5
TrustpilotHandled with great care and interest.
We moved in with Minors and Brady about a week ago. After some miscommunication with the landlord the move in was a little bumpy as the house wasn’t prepped for us to move into. However after making contact with our agent Samuel, he and his colleague Lauren have been nothing but helpful since. Immediately making himself available Samuel arranged for anything we needed to be taken care of, sending someone out to clear up left over belongings so we needn’t worry, arranging for cleaners to be sent out to sort issues raised. Constantly dealing with everything we had throw to him, Samuel has been brilliant, ensuring he’s constantly an approachable member of the team. Introducing us to his colleague and our property manager Lauren to ensure any further queries or help we needed was dealt with. I’d like to say both have been a credit to the company. Many thanks and we look forward to continuing with you.
5/5
TrustpilotWe recently worked with Claire at…
We recently worked with Claire at Minors and Brady and were pleased with the service provided. Claire was efficient and communicated well, keeping us updated regularly. She handled any complications that arose with a calm and proactive approach. Overall, we would recommend working with Minors and Brady for your property needs. Thank you to the sales team at Dereham too!
5/5
TrustpilotTyler was great really helpful and…
Tyler was great really helpful and efficient and I comfortable and had trust in him. He said he would call be back and he did. He was most enthusiastic and knowledgeable. I have had a great Sevice from initial call to arrange a viewing. The viewing was efficiently handled by Steven and then Sam took my application over the phone efficiently and in a friendly manner. Tops class service. Thanks all
5/5
TrustpilotMinors and Brady have gone above and beyond
Minors and Brady have done an exceptional job selling my property. Rosie has supported me all the way through the sale which had quite a few challenges along the way. Rosie kept me informed and liaised with the purchaser and ensured we met the many requirements asked of us to complete the sale. Rosie you are a star and I couldn’t have coped without you. You kept me calm and made me smile. Thank you to all of the staff who worked really hard.
5/5
TrustpilotAn absolute star Cassandra Creak
What an absolute star Cassandra Creak was 😁. She seemed to go over and beyond, keeping everyone up to date, and chasing others when they need a gentle but firm kick! She was always professional and cheerful and would always respond quickly to an odd query. No doubt she is a greatly valued member of your team.
5/5
TrustpilotThank you!
Can't thank Rosie Turley enough for the work she put in to the sale of properties we had on with Minors & Brady. She dealt every situation that arose quickly and professionally, keeping me up to date every step of the sale process. Our ongoing purchase has just completed and we can not wait to move into our new home thanks to Rosie and Charlie!
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