Minors and Brady Dereham reviews

★★★★★ 5/5

Trustpilot

Sold our house in less than a week!

We were highly recommended to use Minors and Brady by some friends and we are beyond pleased we did. From the initial meeting, valuation, photos, sale process to now the after care phase they have been faultless. Connie has been superb with regular communication and updates and flexible to our working hours and demands. Our house has sold in under a week and we truly believe it is down to their excellent work, highly professional photos and efficient communication. They do come with slightly higher cost but this is, in our opinion, completely worth it for all the above reasons! Thanks to all the team at Minors and Brady!

Jonny · 27 March 2024

★★★★★ 2/5

Trustpilot

Generally quite underwhelming.

We bought a small bungalow for my father with M&B Lowestoft and then therefore decided to engage them to sell the main family house. As a buyer, the experience was fair. As a seller, on the whole, we found the experience quite underwhelming and somewhat regretted the decision (by the looks of other reviews, we had similar issues as those reviews from the more detailed reviews that aren't 5-stars).The valuation and initial engagements with Henry were very positive. Good start.The first few viewings were conducted by a lad that really couldn’t care less about the particulars of the property or its key selling points, and whose sole purpose was to open the door and let viewers in. We had to rewrite a lot of the marketing material ourselves as it sounded like it was written by ChatGPT with parts that were plain incorrect and misleading (e.g. “wheelchair friendly” but there are major steps in and out, narrow hallway, and a staircase to the first floor!). Several iterations were required back-and-forth and I wondered what our agency fee actually covered. Photographer turned up on wrong day and took lots of photos with the house looking very untidy, which were then put into the marketing material (luckily these never made it into the market as new photos were eventually taken). One-on-one engagements with the team were generally pleasant, particularly when booking viewings. However the whole office shares responsibility for all sales which means there is no “go-to” person for your property. This might be efficient for them but it’s not great for customer experience and you end up repeating a lot of information with every person you speak to and not building a trusted relationship with anyone. We were pushed quite hard to accept a very low offer (even when taking into account the soft market) but were not in a rush to sell. It would have been good to get advice, from experts, on how to improve appeal rather than being advised to just keep dropping price. We were misled into believing that our buyer was chain free, whereas we were actually at the top of a four-property chain! When asked several times why they’d said this to us, they avoided our question which, for us, was an admission of guilt.Post-offer there was no proper handover and our enquiries went unanswered until we figured out that we were now in the hands of the after-sales team (the only time there was a nominated person, yet we weren’t told). No post completion engagement either, just an email to the conveyancer confirming their fee.We appreciate it's not a frothy market like previous years but, with so many agents in the market, that means even greater attention is needed on good customer experience, which costs very little.My advice to potential clients would be to use recommendations from friends. I am quite surprised by all the short, positive 5-star reviews from accounts with only 1 or 2 reviews conveniently naming specific people(!), as these did not match my experience.

Luke · 27 March 2024

★★★★★ 5/5

Trustpilot

Beth, thank you for your efficiency and support

We've just been supported by Beth through the process of applying to rent a property - something we haven't had to do for many years. We've found her really helpful, in particular in terms of being efficient and prompt in keeping us up-to-date as it progressed. At first because of the standard application questions we were anxious that there wouldn't be opportunity for us to convey our situation accurately, but once the initial steps were taken we found we were listened to clearly and supported in providing anything extra that was needed. Thank you Beth - we're very glad to have had you help us through the process. Adeline and Darran.

Adeline · 26 March 2024

★★★★★ 5/5

Trustpilot

Great to work with.

Its been a pleasure working with this Lowestoft team. Starting with patience in handling our numerous viewings, to the last push negotiating with the seller on several occassions. At each stage we had someone on our case which gave us confidence we gonna buy the property. They have good detail in the procedures & i can gladly recommend. Many thanks to Jess, Conor, Macey & others behond the scenes.

Tendai · 3 October 2024

★★★★★ 1/5

Google

Another Estate Agent comes to town ! My experience of the Dereham Branch, at best monkeys at worst Arthur Daley types. Check their web site lie after lie on the review page, or they are really good at selling. Posted on the 27/1/2020 some one had had a valuation, mortgage and by the tone had sold and bought all in 3 days ?? And Dereham is not even in their search criteria on the website which tells me ZERO properties available here. The amount of grammar, spelling & punctuation mistakes on their website would worry me trusting my sale or buying a property with these guys, sloppy very sloppy.

Badgers · 15 June 2020

★★★★★ 1/5

Trustpilot

Minors & Brady Oulton Broad

Minors & Brady. The behaviour from the estate agent was completely unprofessional, with repeated pressure, poor communication, and what felt like threatening and harassing conduct throughout the process.

Laura · 21 May 2026

★★★★★ 5/5

Google

Joe from Dereham was excellent today, very friendly, not pushy at all and answered any questions we had, highly recommended 5*

Zach · 3 May 2025

★★★★★ 5/5

Trustpilot

Full marks to Sonya and the rest of the team

Sonya has been an amazing contact to have whilst renting out our house for the last 19 months, and going forward.From the very start she has always been very professional, prompt , attentive, responsive and helpful.If we could give Sonya more than 5 stars we would.Thank you Sonya for making this process so easy for us, and enabling us to be free of worry, and knowing our home is being managed by a safe pair of hands.Highly recommended.

Seb · 16 April 2024

★★★★★ 5/5

Trustpilot

Really lovely estate agent (Laura) a…

Really lovely estate agent (Laura) a calm and enjoyable time being shown around allowing us to look freely whilst providing all the information we need. Thank you!

Beth · 25 May 2026

★★★★★ 5/5

Trustpilot

After sales team

Claire from after sales has been amazing!!! It's not been an easy process but Claire has been there! She's been very accommodating to my work commitments and communication was very clear. She's listened when I've struggled been stressed and even though its email communication it's always care, advice and support. Good staff should always be acknowledged but Claire just gave a bit more....worth her weight in gold!

S · 18 October 2024

★★★★★ 5/5

Trustpilot

Great service throughout

Honor Cunningham was extremely helpful with a viewing of a property I had recently. The first consultant I’ve had who printed off information about the property for me on the day. She was knowledgable about the property and very polite. Would happily view more properties with her help.

Troy · 23 June 2025

★★★★★ 5/5

Trustpilot

Elle (Eleanor Browne of Dereham branch)…

Elle (Eleanor Browne of Dereham branch) took us to see two properties. From the first meeting and all the way through Elle was friendly, engaging and professional. She answered our questions and helped with our discussions on each house. We also saw that she had good relationships with the sellers too. We hope Elle continues with her excellent work and does well in her chosen career as she certainly deserves to. David & Caroline.

David · 22 June 2024

★★★★★ 5/5

Trustpilot

Adelaide has been fantastic

Adelaide has been fantastic. Right from the beginning Adelaide has been so kind and helpful with our unique situation and she always went above and beyond to try and help where she could. Its never easy selling a house let alone doing it 6 months pregnant but we honestly cant thank Adelaide enough for making the process so simple and easy.I Will definitely recommend to anyone we know who wants to sell their house.

Miss · 11 June 2024

★★★★★ 5/5

Trustpilot

We had a very good experience with minors and brady

We had a very good experience with minors and Brady. Liam was great during our valuation, really explained everything the company has to offer and how everything works. Our photography with Brad was very thorough and the pictures are great. Mia was brilliant in sorting our brochure and listing to go on the market! This was very quick and efficient and we couldn’t be more grateful for the service we have received so far!

Justine · 6 June 2024

★★★★★ 5/5

Google

Fantastic experience purchasing a property. Jessica Kemp was brilliant from start to finish.

M · 15 July 2025

★★★★★ 5/5

Google

We have just completed on the sale of our property and would like to say a special thanks to Caitlin Cannell. Caitlin regularly checked in on us and kept us up to date with the process. She was very kind and helpful and we would recommend her to anyone who is selling a property.

Amy · 18 September 2023

★★★★★ 5/5

Trustpilot

Excellent friendly and knowledgeable

Excellent friendly and knowledgeable . From the valuation to selling our house was excellent We had our home on the market for 14 weeks with another estate agent and only had 1 viewing .Can’t believe we had 7 viewing in 1 week and sold in that time excellent service would highly recommended to anyone thank you to Abby for keeping us informed and how friendly you were many thanks from Sue x Tony Williamson

Sue · 31 May 2024

★★★★★ 5/5

Trustpilot

Friendly and Knowledgeable

We viewed a property today in Gorleston. From initial contact to viewing the agents were great. Joseph who took us around the property was brilliant very friendly and knowledgeable. As we are relocating he gave us a lot if information about the local area. 2 days house hunting and lots of phone calls Joesph has been the loveliest by far! Many thanks

Kelly · 5 December 2024

★★★★★ 5/5

Trustpilot

Karol was absolutely amazing .

Karol was absolutely amazing .. going through a difficult time and he made it so easy. He was so professional with a lovely friendly manner also …He instantly made my mind up to go through my sale with Minors & Brady . A total asset to this company .. I had honest and trusted advise , no pressure and was accommodating with after work hours .. he made me feel safe and confident with Minors & Brady .. Best Estate Agengy ever .. And Karol is serious eye candy !! Lol

Julie · 9 January 2024

★★★★★ 5/5

Trustpilot

Claire Wilson was phenomenal in her…

Claire Wilson was phenomenal in her role, I am writing to enthusiastically recommend Clair for recognition. In my opinion, she has gone above and beyond in her capacity to make the sale go through on a tricky purchase that is handled by Minors and Brady, in these dealings, I have been consistently impressed by their exceptional skills, dedication, and positive attitude.

Jamie · 6 December 2024

★★★★★ 5/5

Trustpilot

Our sale and purchase have been a bit of a…

Our sale & purchase have been a bit of a rollercoaster but Nagilla Santos has been a light in the gloom that we have often felt. Nagilla is highly efficient and has pushed those who needed pushing very professionally. She's also very personable and has been a pleasure to deal with. Nagilla is the primary reason for the five star review.

Jackie · 5 December 2024

★★★★★ 5/5

Trustpilot

Finally sold house with Minors & Brady.

Finally sold house with Minors & Brady.I have to say that the after sales progressor Aysegul Capri has been amazing, not only supportive but also very professional and made sure all was in order for the sale to go through, without her input I really think this sale might not have happened! Therefore I would like to express my appreciation and gratitude to you Aysegul.

Julie · 30 September 2024

★★★★★ 5/5

Trustpilot

Hi I would like to put on record what a…

Hi I would like to put on record what a fantastic jobs this estate agent is doing! Special Samuel who even though I was sending emails after emails he always replied within minutes. Dealing with the vetting agency and landlord, he was always keeping me updated about what was going on. Even went a miles extras. Couldn’t be happier, I will definitely tell my entourage what a wonderful experience I had. Thumbs up.

Jean · 14 May 2024

★★★★★ 5/5

Trustpilot

Friendly and efficient

Sonya has been our go to contact, for sometime now.She is friendly and efficient, and you know you are in good hands with her. Sonya helped us as a family make a move from outside the county, which was a massive undertaking. She is credit to the company.Sonya was with our prior letting agents, and she moved over to M&B when that agency was sold. So we are lucky to have that continuity.

Paul · 12 May 2024