Trusted Agent profile · DERBY
Verified
★★★★★
1,999 reviews across 1 platform
10b Iron Gate, DERBY, DE1 3FJ
Reeds Rains's office in DERBY, at 10b Iron Gate, is rated 3.8 out of 5 across 1,999 reviews on 1 platform.
Every review we hold for the DERBY office, from every platform, shown as written. First names only.
5/5
TrustpilotThe whole process has been very easy…
The whole process has been very easy and Emily has been a delight to deal with
We're so glad the process was easy and pleasant for you. We appreciate your kind words! Regards, Reeds Rains
5/5
TrustpilotHighly recommended
From the moment we put our property on the market, the staff at Reeds Rains were very helpful and guided us through the whole procedure until completion. In particular we would like to thank Matthew Candow who was always willing to solve any issues we raised. We cannot thank them enough for making what potentially is a stressful situation very easy and I recommend them without reservation. Rosemarie & Mike James
5/5
TrustpilotExcellent service from the first…
Excellent service from the first telephone conversation regarding a valuation for probate . Stacey was professional,knowledgeable & caring . Nick & Ben are professional, knowledgeable and keep you in the loop about viewings feedback ect . Always go above and beyond I have had phone calls & emails late on a Saturday with feedback . I sold a property with them two years ago they are a fantastic team . I would 💯 recommend them .
We are delighted to hear about your positive experience with our team. It's wonderful to know that you found Stacey, Nick, and Ben to be professional, knowledgeable, and caring. We strive to provide exceptional service and are thrilled that our efforts exceeded your expectations. We appreciate your kind words and your recommendation.
1/5
TrustpilotReeds Rains should be avoided!
Imagine the response I got from a Reddish Branch Manager below after I complained about the service I received from managing my property. The amount of lies he stated in his email is alarming. Another reason to stay clear of this firm because they will mess you upHe could not even put his name at the end of the email Hello, To start things off you are copying a lot of random people into an email chain who have no part in this matter and it is causing a lot of confusion within your complaint. The complaints procedure would be to myself first and then it can escalate up the channel. Because of the numerous different emails this has caused a massive delay getting back to you. To address your issues, first of all it was Bryce who was the lettings manager here dealing with your issues with regards to the tenants of 30 Bratton Drive. After numerous emails back and forth between you both Bryce tried to resolve it by either agreeing the tenant could have his cousin move in or serve a section 13. This was agreeable and then later not agreeable by yourself. Then you wished to serve notice to the tenants to which we have to get confirmation from yourself to which Bryce never received until you contacted the branch upset that it hadn't taken place. There has been a lot of confusion with what you wish to do with the property. You were made aware of the tenants vacating as you wished to serve notice, we can not notify you multiple times of the same update. Finally a resolve was met between you and Bryce to serve notice. The tenants dropped their keys in on Thursday the 21st but this wasn't picked up until Friday due to how late it was. Again there had been some confusion as you had stated you did not want to pay for a check out report on one occasion but when you came into branch you said you wanted the check out report to be done. Jennifer in branch then spoke to vibrant who booked it for the following day for you. You have expressed you wanted to leave our services but are now asking for our assistance on matters which would not be manged by ourselves going forward. All I can do is offer my sincere apologies that you are not happy with the service you have received and offer you my best wishes going forward in the future and can end communications on this matter here, if this is not satisfactory then please see attached the complaints procedure on the next steps for you, Kind Regards
Hi there,Sorry to read your review. We would like to look into this further for you. You will receive a request for more information directly from Trustpilot.Regards,Reeds Rains
5/5
TrustpilotFantastic Service and Very Helpful Agents
We had a very positive experience with both agents when we viewed the property twice. From the moment we arrived, the service was friendly, professional and welcoming. We were very happy with the level of service we received and would definitely recommend this estate agent to anyone looking to buy a property.
We are so pleased to hear about your positive experience with our agents and the high level of service you received. Your kind words are truly appreciated, and we are glad we could assist you in your property search. Thank you for recommending us! Regards, Reeds Rains
5/5
TrustpilotOur chain was small but not a simple…
Our chain was small but not a simple one. Reeds Rains themselves were excellent regarding their customer service throughout. However Adele, our property move manager, was incredible and constantly held the chain together at all times. She was friendly, approachable and very well informed. We cant thank her enough for her work and guidance throughout the process.
We are so pleased to hear about your positive experience with us, especially regarding the support you received throughout your property move. It's wonderful to know that our team's dedication made such a significant difference in keeping your chain together. We truly appreciate your kind words and feedback. Regards, Reeds Rains
1/5
TrustpilotAbsolutely diabolical service from…
Absolutely diabolical service from inept, defensive staff. There seems to be a high turnover of staff in the Hebden Bridge branch, with poor handovers and often the left hand not knowing what the right is doing. They contradict information given between solicitors, and vendors, cause undue stress and delays, go back on the comments they make when challenged, and have taken over 15 months to sell a house that has had a buyer waiting to complete since the first offer.I would strongly recommend that if you want to efficiently buy or sell a property that you look elsewhere. This service has been SO poor that I have advised a friend to not even consider buying the house they are currently interested in as it is only being advertised by Reeds Reins Hebden Bridge and I would not wish this service on anyone else. Edit in respone to Reeds Reins Reply:Whoops- just to evidence their incompetence they don't even seem to know the house completed and I moved in 10 days ago! Way to tell on yourself 😅Yes, my house sale fell through because of delays with your sale, thats precisely my point. I had a cash buying landlady waiting to go and when I was still waiting on basic paperwork and relying on mixed messages from yourselves 7 months in she understandbly bailed. I then cancelled my second sale to a cash buying company which I rushed through in order to save the chain having received alot of pressure to rush once you told me you seller was ready, only then to be told by a different staff member they were 'no where near ready', of course I'm not going to take £30k less than I need to if you had further delays. Having met the branch manager the day I completed, as he had to drop my keys here at the end of office hours as no one called to confirm they had them as I was informed they would, knowing I was moving from another city, I can see why there is such a high turn over of apathetic seemingly clueless office staff, if he is at the helm,my removal man couldn't have summed it up better when he described him as the C word. (Side note if you value safety just be aware he also handed me the keys without even asking my name let alone asking to see ID.)Terrible terrible service, steer well clear at all costs.Positive shout out to Emily who does the weekend vieweings, the only competent person there.
Hi Claire, The reason for the timescale being so long as you are well aware is the fact that your own house sale fell through and you have changed the way you are purchasing the house on more than one occasion, factors well out of our control and also yours. I believe the office spoke to you only last week with an update and it is now the top of the chain that we are waiting on.Regards,Reeds Rains
5/5
TrustpilotThe communication from Liz was…
The communication from Liz was excellent. Regular phone calls and updates, very professional but friendly too 😁
Thank you so much for your review! It's a pleasure helping you, and we're so glad you felt well supported throughout.
1/5
Trustpilotholding my deposit for more than 2 months without reason. Extra charging for key delivery day!
very very unpleasent interraction, delaying the return of my deposit for no reason. Made me pay extra day of rent for making me return the keys in an office outside the city.... Now just holding my money without reason and kept telling me, we will sort it, we will sort it. Honestly I never heard of, or saw, a worse agent!!!
Thank you for your feedback. We are sorry to hear that you were dissatisfied with your experience. To clarify, the tenancy agreement requires keys to be returned to our branch at the end of the tenancy. When the keys were not returned on the agreed date, a member of our team contacted you to explain that rent would continue to accrue until the keys were received. We appreciate that this may have been frustrating; however, this is standard procedure and was not applied differently in your case. In relation to your deposit, we were awaiting instructions from the landlord as part of the end-of-tenancy process before releasing the funds. Unfortunately, the landlord was not responding to our requests. To avoid any further delay, we proceeded with the release of your deposit. We received the required details from you late on 17th June, and your deposit was processed this week. We understand that waiting for the return of a deposit can be stressful, but we have to follow the appropriate processes to ensure that both parties, the landlord and the tenant, are given the opportunity to discuss any proposed deductions. Kind regards, The Reeds Rains team.
5/5
TrustpilotI cannot fault the service from Hazel…
I cannot fault the service from Hazel grove branch the team are extremely helpful.Keep me posted all the time nothing is too much trouble . They answer the phones which many estate agents don’t in my experience they respond to emails in good time I can not praise them enough. Great Team
We are so pleased to hear about your positive experience with our Hazel Grove branch. We truly appreciate your kind words regarding our team's helpfulness and responsiveness. We always strive to keep our clients informed and provide excellent service. Thank you for your wonderful feedback! Regards, Reeds Rains
5/5
TrustpilotStaff at Reeds and Rains Rhyl…
All staff at Reeds and Rains are helpful and professional. Tom Brown is really good in his communication and the team Leah and Nia have been supportive and the team have kept me updated thought out the process. Great team in Rhyl
5/5
TrustpilotReeds Raines are Trustworthy Knowledgable and Reliable
It’s 41 years since I last moved and a lots had changed. Reeds Raines helped me enormously to both buy and sell. Gave advice and recommendations when needed and answered any queries quickly I can honestly recommend them and if you use them you won’t be disappointed
We are so pleased to hear about your positive experience with us, especially after such a significant time since your last move. It's wonderful to know our advice and quick responses were so helpful in both buying and selling. We truly appreciate your recommendation! Regards, Reeds Rains
5/5
TrustpilotDream Team at Ballyhackamore
Dream Team at Ballyhackamore. Martin, Fiona, Emily and Pat were invaluable in dealing with our sale and purchase. Not a straightforward experience but they absorbed most of the stress and made this process seamless for us. We can’t thank them enough - fantastic, friendly and very professional at all times.
5/5
TrustpilotThe service was professional
The service was professional, friendly, and efficient from start to finish. Communication was excellent throughout the process, with regular updates and prompt responses to any questions. Their market knowledge, honest advice, and proactive approach made buying our property as smooth and stress-free as possible. I would happily recommend them to others."
Hi Caroline, "Thank you so much for your wonderful review. We're delighted to hear that you found our service professional, friendly, and efficient from start to finish. It’s great to know that our communication, market knowledge, and proactive approach helped make your property purchase as smooth and stress-free as possible. Your recommendation means a great deal to us, and we truly appreciate you taking the time to share your experience. Wishing you every happiness in your new home!" Kind regards Reeds Rains Acomb
5/5
TrustpilotBarry was very friendly and…
Barry was very friendly and communicated well throughout the process
We're so glad to hear about your positive experience and communication. Thank you for your kind words! Regards, Reeds Rains
5/5
TrustpilotPurchase 5 Beach Avenue
We have been delighted with the huge effort the Reeds Rains team put in. After a house purchase fell through they work tirelessly to find a new property for us. Thank you to Brooke but especially Tina for coordinating the purchase, her quick email responses and passing on our messages to the sellers. Thank you Reeds Rains Clevedon, an exceptional team, Tina was Brilliant!
We are so pleased to hear about your positive experience. We are grateful for your kind words and appreciate you recognizing the hard work of our team. We are proud of Tina for her dedication and commitment to providing excellent service.
1/5
TrustpilotWorst estate agents ever
Rented a house for my family, before moving in i requested that the house was cleaned and garden fixed as any tenant would expect. (The back garden gate was damaged lay on the floor and it led to an alley way in town. there was masses of waste both in the front and back even inside the house. They called us in on a Saturday at 2pm to collect the keys (They close at 3) & did an inventory in the office and said we could raise any issues within a week if the inventory did not match. When we raised these issues they had contractors take a look and we took 3 days off work for each time they came, nothing got fixed, they didnt stick to their word of even cleaning the garden. There was wiring sticking out of every wall in the house. They agreed to fix these issues, the blamed us for not checking the property properly and accepting it was. They were extremely slow in responding after 2 months of us constantly requesting the fixtures be made, they decided they would rather 'mutually' terminate the contract. Not without incurring costs though.
Hi Sumara,Sorry to read your review. We would like to investigate this further for you. We will send a request for more information and this will come directly from Trustpilot.Regards,Reeds Rains
5/5
TrustpilotHappy customers !!
Very satisfied with the level of service we received from Reed Rains. Communication was good. We did have to step in and do a few of the viewings ourselves. Richard was very easy to talk to from our very first meeting. Ladies in the office kept us up to date.Pleased we chose Reed Rains they sold our house.Well done, great team !!
Thank you for your kind words and positive review. We are delighted to hear that you were satisfied with the level of service you received. We appreciate your feedback regarding the viewings and will use it to improve our services. We are proud of our team and are thrilled that you chose Reed Rains to sell your house.
1/5
TrustpilotRepeated Failures and No Accountability
I have been extremely disappointed with the service provided by Reeds Rains as the managing agents for my rental property. Throughout the tenancy, I repeatedly had to chase them to organise renewals and basic administrative matters that should have been proactively managed. On multiple occasions, I had to bring to their attention that the tenant had not paid the full rent, despite paying for a full management service and expecting these issues to be identified and addressed by the agent. The final straw was being told that the keys to my property could not be located, only to then have it suggested that I had arranged to collect them myself, which was simply untrue. To add further frustration, Reeds Rains have responded to this review asking me to contact the branch directly. However, I emailed the branch yesterday regarding these concerns and, at the time of writing, have received no response. Unfortunately, this only reinforces my experience that concerns are not addressed appropriately and communication is severely lacking. As a landlord, you appoint a managing agent to provide professionalism, communication and peace of mind. Unfortunately, my experience with Reeds Rains has been the complete opposite. I cannot recommend their property management service based on my experience.
1/5
TrustpilotAvoid these idiots
The phone went off in the pub . Free review. Up came a piss poor figure 400k less than houses in the same road . Avoid avoid avoid these idiots. I would have given zero stars if I could . Amateurs
We’re sorry you’ve chosen to rate our instant valuation tool with 1 star. The online valuation is intended as an initial estimate only and is generated using available market data and property information. We appreciate that, in some cases, the estimate may not reflect current values in a specific area or account for the unique features of an individual property. For a personalised valuation, we would recommend arranging a free, no-obligation, in-person property valuation. Craig, who has been working in the Clevedon property market for over 20 years, would be more than happy to visit your home and provide a detailed valuation. Many thanks, Reeds Rains
1/5
TrustpilotCancelled at last minute
Booked a viewing for a property. Explained could only make the time we’d arranged due to work commitments. Latest viewing was 5.15!! Really? What kind of estate agents don’t do evening viewings? Phoned me at 1.30 on the day to effectively cancel by telling me they could only do the viewing at 5. Told them I couldn’t make that as partner working til 5, plus I’m self employed and I’d taken half day off work at considerable financial loss. Emailed later that day to complain. Told me they could have done 5.10 if I still wanted to go!!! I’d already arranged a different viewing elsewhere by that point. What a carry on. Very unprofessional
1/5
TrustpilotDon't use this estate agent I rented by…
Don't use this estate agent I rented by them and the area is a drug infested no man's land they lied about proper parking and on a weekend when holiday makers are here you can't get a space anywhere also was told if I had deliveries they could accept as I've had parcels going missing they lied about this too as I've recently ordered some items from Amazon and now they are refusing to accept delivery so not only have I lost what I've ordered from Amazon but all I got was uninterested attitude so my advice go with another estate agent if you want to buy a property or rent one😡😡
1/5
TrustpilotUpcost on the ID checks
They charge a massive upcost on the ID checks to the buyer and refuse to accept ID certificates from your solicitor. Incredibly disappointing when it's already a very expensive process for the buyer and they are already making a lot of money on a sale.
- Hi Lorna, Thank you for taking the time to leave your feedback. We're sorry to hear that you were disappointed with your experience. We appreciate that buying a property is an expensive process and understand that any additional costs can be frustrating. Our identity verification checks form part of our legal and regulatory obligations and are carried out using an approved process designed to help protect all parties involved in the transaction. As such, we are not always able to accept identification that has been verified by a third party, including a solicitor. We value all feedback and are sorry that this aspect of the process left you feeling dissatisfied. If you would like to discuss your experience further, please contact us directly and we'd be happy to review your concerns with you. Kind regards, Reeds Rains Acomb
1/5
TrustpilotAVOID!! Dishonest company.
AVOID!!! Awful experience from start to finish with this company. After being left on hold for 10 minutes on my initial call with them I was then booked in after hanging up and calling again to speak to a different person. The viewing was confirmed on the phone and via email to be with Olivia from Reeds Rains. I drove 3 hours - 160 miles to attend the viewing which was then cancelled 10 minutes before it was supposed to take place by a voicemail. The reason give was that the tenant was at home on an important teams call and couldn't facilitate showing me around....this contradicted the appointment detail I was given in writing and on the phone that I was due to meet Olivia from Reeds Rains and the property was not tenanted!!!! The reason given was also a complete lie, I was on the drive of the property at the time and had been outside the house on a works call for the previous 2 hours which was in complete darkness, no cars on the drive. I knocked the door twice and no movement in the property, at this point a neighbour came out of their home and told me there was no one home. I received no apology from the company for my wasted 320 mile drive. As a business they are so amateurish and dishonest its embarrassing.
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Reeds Rains's DERBY office has 1,999 reviews across 1 platform: 1,999 on Trustpilot (across the whole business).
Reeds Rains Derby is rated 3.8 out of 5 across all 1,999 reviews.
Reeds Rains Derby, 10b Iron Gate, DERBY, DE1 3FJ.
