Reeds Rains Derby reviews

★★★★★ 5/5

Trustpilot

Delightful Laura Jayne…

We have been dealing with Laura Jayne from the Newcastle office, she has kept us informed every step of the way through our purchase. She has answered every call and replied to every email and contacted us whenever there was news to be relayed or a question we needed answering. She has done this with complete professionalism and friendliness, and we have not even met her yet, she has been such a delight to deal with and we cannot wait to meet her to collect our keys and start a new chapter in our life She is an absolute credit to Reeds Rains. Mr & Mrs D Evans

Dawn · 25 May 2026

★★★★★ 5/5

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Amazing work by Martin and team at…

Amazing work by Martin and team at Ballyhackamore on the sale of my daughter's apartment in Belfast. Constant chasing of solicitors and paperwork, without this the whole transaction would have taken til Christmas! Cant thank you enough! Will be in touch when my house is sold to search for my forever home. Great work. Would recommend.

Karen · 15 July 2026

★★★★★ 5/5

Trustpilot

Amazing team from start to finish

Amazing team from start to finish. Would definitely recommend. Tina and Adele especially Made the move a lot less stressful with their support . Thank you ☺️

Dianne · 22 June 2026

★★★★★ 2/5

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Reeds rain.

Reeds rain.. cowboy company that cannot be trusted. Very quick to make things happen when it suits them yet takes incredible amount of time getting through and dealing with issues. One thing after another.. blame landlord or blame letting agency for being slow? Boiler been out several months, once it was ‘fixed’ after returning 3 times to resolve the issue it then turned into a fire hazard and the best they can do is constantly delay it and avoid the matter. Everyday since I have moved into this apartment has caused me nothing but problems, problems they should’ve dealt with prior to moving in.. forcing me to deal with it and go out my way costing me my time, job and peace. Would not recommend. Lucky I still have a roof over my head for 2 stars.

Mohammed · 16 May 2026

★★★★★ 5/5

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Very good speedy

Very good speedy. Service in selling my mums property during been granted probate to sell thank you Dinnington Reeds Raines

Lindsey · 5 August 2026

★★★★★ 4/5

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Friendly and professional. Reeds Raine's have been very helpful…

Reeds Raine's have been very helpful from the start. They are helping us every step and the property is now sold . We have sold the house belonging to my wife's stepfather who is now in a care home as we have power of attorney.We knew it would be stressful to sell but reeds Raine's Pontefract office have been very helpful and professional.

Herbert · 27 August 2026

★★★★★ 5/5

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As a long time landlords with the…

As a long time landlords with the newland Avenue office, we were confident when choosing Steve, Tony and their team to take care of our own house sale …… superb communication, attention to detail proved successful when arranging the many viewings in a very short space of time which I’m confident will produce a buyer for our lovely home very soon THANKYOU

Kevin · 1 September 2026

★★★★★ 1/5

Trustpilot

Horrendous!

The response to my initial review (posted on 28th November, below) is as unsatisfactory as the service. Whatever the company claim now, I can evidence all of the concerns I listed. Further, almost three weeks after the moving date, problems persist. The fridge and freezer were not working and the tenant lost £130 of food. He is still without a working oven and has no access to the electric meter to obtain an initial reading. The latter is especially concerning because the hot water tank heats up constantly and then drains itself: imagine how much this is costing! Various items are broken (door handles, toilet seat) and there is black mould around the windows, very unhealthy. The tenant is facing Christmas with a microwave meal. How unacceptable is this! Happy Christmas, ReedsRains., , , , , -Dealing with this company has been a nightmare, for myself and the tenant for whom I acted as guarantor. Annabel Gilbey was the nominated negotiator but emails and phone calls to her went unanswered. On one occasion, the tenant drove several hundred miles for a viewing, leaving home at 5am but no-one turned up. A phone call would have been helpful. Sending a text when the negotiator knew he was travelling was not. We were sent repeated requests for information, money and urgent legal confirmations - none of which were necessary had the negotiatior or her colleagues acted professionally. The Branch Manager Justin Barton must bear the greatest responsibility for this. My concerns can be evidenced if this is necessary.

Lynda · 20 December 2024

★★★★★ 5/5

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Chris was very helpful and advised us…

Chris was very helpful and advised us on a quick sale

Sandra · 14 September 2026

★★★★★ 5/5

Trustpilot

Fabulously helpful staff

Fabulously helpful, professional & friendly staff. Delighted with the sale which Ameilia orchestrated in a very quick timeframe. On calling the office her and Ruby were always available to discuss my needs and viewers feedback was detailed and helpful. Great job Holderness Road staff looking forward to interacting with you until completion ⭐️⭐️⭐️⭐️⭐️

Julie · 9 July 2026

★★★★★ 5/5

Trustpilot

Reeds Rains Little Sutton branch

Reeds Rains Little Sutton branch We had a very complicated move involving selling 2 houses and the girls in Little Sutton couldn’t have been more helpful. Good communications via phone, email or in person, chasing other agents, vendors and buyers involved in the lengthy chains, proactive solutions to any obstacles. A friendly, professional team. We did it, we’re in our new home! Thanks to all.

Lesley · 30 July 2026

★★★★★ 5/5

Trustpilot

Great company, Martin was amazing and really made…

Martin was amazing and really made selling my property seemless. Great advise and support enabled the house to be sold within 2 weeks.

Wayne · 17 June 2026

★★★★★ 5/5

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Tom and Leah were very supportive…

Tom and Leah were very supportive through the sale of my property and always very responsive and offered good advice throughout. Would definitely recommend.

Caroline · 10 June 2026

★★★★★ 2/5

Trustpilot

shambles, salford quays barance were the worst…

salford quays barance were the worst letting agents we have been unfortunate enough to have dealings with, if you can avoid them I suggest that you do. the move in inventory was a work of fiction with not a single fault or damage mentioned and the flat was filthy with numerous items of damage and disrepair that they are now trying to claim from us after moving out and leaving the place in better condition that we moved in Jessica was so tardy at arranging repairs that we gave up. never again would we deal with these people

Peter · 7 November 2024

★★★★★ 1/5

Trustpilot

Reeds Rains Estate Agents Durham City Dross staff

Reeds Rains Estate Agents Durham City81-83 New Elvet, Durham DH1 3AQjust nowPoor communication and low level serviceWere going to rent a property and asked the following questionsWe live 280 mile round trip from you nearest branch is there any other option to prove right to rent?Charlotte’s response was , where is the nearest RR branch where you live… Thought I had said in the question 280 miles round trip you idiot.She didn’t appear to have read the question at all.We flew back into Manchester and contacted RR Durham advising there was a branch in Widnes, Cheshire and as we had our passports with us suggested we could call in Saturday. RR advised they couldn’t contact the branch. We took matters into our own hands and contacted St Helens and advised them of the situation and could we come in to scan passports which they agreed…Why are we doing all the running around when paying RR to act dopey and do nothing….There is a fantastic university I’d Durham so why do they have to employ morons in RR Durham…Surely there must be students looking for part-time work!!!!Worse estate agents ever used

Steve · 5 November 2024

★★★★★ 5/5

Trustpilot

Lewis the agent was early to the…

Lewis the agent was early to the viewing appointment and gave me time to wander throughout. He called when he said he would, and was very helpful throughout. As you can imagine the process can be quite nail biting but his quick responses and helpful manner made buying stress free. I would definitely recommend your service to anyone.

Mrs · 2 September 2026

★★★★★ 1/5

Trustpilot

Don’t touch with a barge pole!!

Truly awful experience…so unprofessional. Total lack of communication. On completion day, went to drop keys in and office was all locked up! We had been in a few days before to make sure of arrangements and were told there would be someone in their office at all times on completion day. Eventually Luke arrived - he had been for lunch, but there was no-one to cover…unbelievable on a Friday, the most popular day of the week for moving house. Whoever is the manager in Chester needs to realise that we are paying good money for a service, when it shouldn’t be unreasonable to expect someone to actually be on the premises to receive keys from their customers. It gets worse…our buyer went later to collect the keys and the shop was locked up again! It’s 5:30pm now and they still haven’t been able to get the keys. No phone calls to either ourselves or our buyers before hand to explain what was going on - we had to do all the chasing to find out why we were being let down. Begs the question ‘what are we paying for?’ Please avoid this Estate Agent.

Calor · 18 October 2024

★★★★★ 5/5

Trustpilot

Professional and on my side as seller

More personal about the sale if our house. Understood our needs about asking price. Helped to remarket the property and I have always felt they are on my side as the seller not on the side of the buyer. Always kept informed of progress and always available at the end of the phone staff very polite and helpful.

Paul · 27 August 2026

★★★★★ 5/5

Trustpilot

First class service from reeds rains in…

First class service from reeds rains in Bridlington. Offered several viewings next day, Letara was informative about the properties, answered any questions gave me lots of time to check everything out. I put in an offer on one of the properties which was dealt with by Miles who was on the ball, and explained everything to me, I felt really confident that it was being dealt with very efficiently. My offer was accepted in a few days and all the paperwork etc. was done very promptly by Letara who again gave an exceptional service. I am over the moon and very impressed with the way this business runs and would highly recommend buying a property through them. Thankyou so much to the team at Reeds Rains in Bridlington.

Guest · 11 October 2024

★★★★★ 2/5

Trustpilot

They arranged a viewing for a rental…

They arranged a viewing for a rental property. One day before, we had a phone call to say the property had rented. Why make appointment for a viewing then be told that rental had been agreed by someone else. If this is how they do business it's very shoddy, we were actually warned about the company but will now look elsewhere.

Mrs · 30 July 2026

★★★★★ 5/5

Trustpilot

Easy and speedy

Everything has been dealt with in respectful and professional manner. Communication via Devon has been timely and helpful and has positively supported our selling experience.

Gail · 4 May 2026

★★★★★ 5/5

Trustpilot

Exceeded my expectations …

I originally put off putting the house up for sale as it all seemed too daunting after 19 years in same house. However the service I’ve received from Reeds Rains surpassed my expectations, from the initial valuation through to the house being sold…within 3 weeks! Great communication from Karen, Alex & Molly, thank you. Great job

Ms · 19 August 2026

★★★★★ 5/5

Trustpilot

Was kept up to date with the process

Was kept up to date with the process. Email about every viewing and progress. Thank for everything

Mrs · 18 June 2026

★★★★★ 5/5

Trustpilot

Consistent Service

As a Mortgage Advisor, I regularly work alongside the team at Reeds Rains, and they consistently provide an excellent service for both myself and my clients. Amelia and Karen, in particular, always go above and beyond, offering fantastic communication, professionalism, and support throughout the process. It's always a pleasure working with them, and I wouldn't hesitate to recommend the team.

Jordan · 23 July 2026