Trusted Agent profile · DERBY
Verified
★★★★★
1,999 reviews across 1 platform
10b Iron Gate, DERBY, DE1 3FJ
Reeds Rains's office in DERBY, at 10b Iron Gate, is rated 3.8 out of 5 across 1,999 reviews on 1 platform.
Every review we hold for the DERBY office, from every platform, shown as written. First names only.
4/5
TrustpilotVery good experience overall
Very good experience overall. People were always very helpful and made us feel valued. On occasion we had to tidy up/hoover, turn-off lights, reset blinds, etc. after viewings which was very frustrating.
We're glad to hear our team was helpful and made you feel valued. We understand your frustration regarding tidying up after viewings and will address this internally to improve our process. Regards, Reeds Rains
5/5
TrustpilotGreat work
Helen, Keeley and her team are great and a pleasure to work with. The went above and beyond with difficult buyers, and current occupants to help secure the right buyer!
We are so happy to hear about your positive experience! We always strive to go above and beyond for our clients, and we appreciate your kind words. Regards, Reeds Rains
5/5
TrustpilotNot a bad experience overall.
Property well presented when advertised. Lots of viewings organised. Had two failed offers, for genuine reasons, but final and successful offer pushed through relatively quickly. Thanks to staff, particularly Andrea, Abbie and Sue, keeping us well informed at all times. Finally I think RR commissions compare well to competition.
We are so pleased to hear about your positive experience with our team. It's wonderful to know that our communication and service met your expectations, and we appreciate your kind words about our commissions. Thank you for your feedback. Regards, Reeds Rains
5/5
TrustpilotReeds Rains in Yardley is an excellent…
Reeds Rains in Yardley is an excellent company to deal with. Viewings are conducted without any rush. The staff are really polite and answered all questions. The agents really made the buying process very pleasant. A big thank you to the whole team at Reeds Rains Yardley.
We are so pleased to hear about your positive experience with us. It's wonderful that our team made your buying process pleasant and answered all your questions. Thank you for your kind words! Regards, Reeds Rains
5/5
TrustpilotWouldn’t go anywhere else!
From the moment we enquired with Reeds Rains in Clevedon to the moment we sold our property, they were nothing short of helpful, engaging and there when we needed them. We had bumps along the way with various parts of the chain falling through but Reeds were on it. Always available to answer any questions we had. If we ever sell again, Reeds will be our team. Thanks to everyone who helped along the way. Would recommend you guys in a heartbeat! Thank you 😁
We are so pleased to hear that our team provided such helpful and engaging support throughout your property sale, especially when navigating the bumps along the way. It means a great deal to us that you would recommend us and consider us your team for future sales. Thank you for your wonderful feedback! Regards, Reeds Rains
3/5
TrustpilotPoor communication with the builders of…
Poor communication with the builders of the new build Rains and myself. All decisions regarding choice of colours design and installation of items were made verbally. When visiting the site and speaking to the site foreman I found that some of my decisions did not agree with his instructions I think their should be an information pack with choice of colours etc to be seen before being installed . You don't go into a carpet shop and buy a carpet with out seeing the pattern or colour .Same with the choice of kitchen doors and worktops.
We appreciate you sharing your feedback regarding the communication during your new build. We understand your frustration with verbal decisions and the lack of an information pack for choices like colors and materials. We are reviewing our processes to ensure clearer communication and provide comprehensive visual aids for selections moving forward. Regards, Reeds Rains
1/5
TrustpilotI instructed Reeds Rains to handle the…
I instructed Reeds Rains to handle the letting of my property which I have done myself since 2008 without any major issue . With the new legislation coming in I decided to employ a professional in Reeds Rains Castleford Branch . It is an under statement to say that it has not gone as I had hoped , I have had to be far more involved with the tenant coming and going than I ever expected , far more even than when I managed it myself . I am very disapointed to say the least . I decorated the entire flat before the last Tennant took up residency it wasn't on the list but it was tired so I did it any way . Reeds Rains have now done a delaps report on the tennacy at the end of a six months let stating they wont re let the flat until I fully redecorate it again . I am withholding the bond from the Tennant as a consequence and Reeds Rains who are contracted to me have taken the tenants position I believe . I didn't ask them to do the report but as they have I need to act on it i9 am now looking at least a £2000.00 pounds re decorating bill . It is my opinion people should avoid this company I would never use them for anything again
We are genuinely sorry to hear that your experience has fallen short of your expectations, especially given your long history of managing the property yourself. We understand your frustration regarding the level of involvement required and the unexpected redecoration report. We take your feedback seriously and are reviewing the details of your case to understand how this situation developed. We aim to ensure our services meet the professional standards you anticipated. Regards, Reeds Rains
1/5
TrustpilotI previously rented for 2 years through…
I previously rented for 2 years through Reeds Rains Hazel Grove. Reeds Rains fully managed the property on Deneside Crescent. There was a prolonged situation involving mould and disrepair. Ultimately I submitted a complaint to the property ombudsman about Reeds Rains’ poor communication, lack of urgency, lack of action and overall handling of the situation. These issues were consistent throughout and at all levels, up to the regional manager. The complaint was upheld and they did take responsibility in the end, but it took way too long and caused unnecessary stress. I also spoke with the previous tenant, who said they experienced damp and mould in the property and also raised concerns about Reeds Rains’ handling of the situation. In both cases, the landlords did not take responsibility. Disappointingly, after I vacated the property, Reeds Rains continued to advertise it for the landlords. Personally, I would never use any branch of Reeds Rains’ again because of my experience and I find their morals to be questionable at best.
5/5
TrustpilotFANTASTIC AS ALWAYS!
FANTASTIC AS ALWAYS!! Steven and the team cannot do enough for you.. sold and bought many properties with these guys and honestly, I’m going nowhere else!! Thanks again, Dave
We are so happy to hear about your continued positive experiences with us! It's wonderful to know that we consistently meet your expectations. Thank you for your kind words and loyalty. Regards, Reeds Rains
5/5
TrustpilotThe whole process from viewing to…
The whole process from viewing to exchange of Contracts was very smooth and we were kept up-to-date on any progress from Adele, the Home Move Manager. We wouldn’t hesitate to recommend Reeds Rains
We're so glad to hear that your experience was smooth and that our team kept you well-informed throughout the process. We truly appreciate your recommendation. Regards, Reeds Rains
5/5
TrustpilotHighly recommend Reed Rains Kennington
We can highly recommend Reed Rains Kennington to sell your property. It was a difficult decision to sell my mother’s house, and they supported us throughout. They kept us informed at every stage of the process and gave good advice when needed.
We are so glad we could support you through selling your mother's house. It means a lot to know our communication and advice were helpful. Thank you for your kind words. Regards, Reeds Rains
1/5
TrustpilotNo email for contacting
Worse service for agent at all, ask them if they can update me by email as I cannot pick up the phone during work but they said they cannot, I ask why and they said they just cannot do it but they ask me for email for record? What the point of they can't use email for contacting? Is that just one of the staff laziness or the whole company cannot do by email system? I am really disappointed!
Hi, thank you for bringing this to our attention, and we’re sorry to hear about your experience. As standard, we’re happy to communicate with our customers by email where appropriate, so we’d like to understand what happened here. Could you please let us know which branch you were dealing with so we can look into this further? Regards, Reeds Rains
1/5
TrustpilotLack of Transparency and Poor Service
Lack of Transparency and Poor Service I instructed Reeds Rains to find a tenant for my property and opted for their Rent Collection service. I relied on the Fee Table provided at the front of the agreement to understand the costs, as any reasonable person would. What I was not told, either verbally or in the Fee Table, was that a hidden exit fee equivalent to one month's rent plus VAT would apply if I later chose to manage the property myself. This fee was buried in the body of the contract with no signposting. Had it been disclosed, I would never have chosen this service. The service itself was equally poor. They failed to collect the very first rental payment, my tenant had to tell me the rent was overdue. They also failed to contact the tenant before the end of the first year to discuss renewal, as their own documentation required. Both times, my tenant came to me directly. I have now escalated through two stages of their complaints process without any meaningful engagement on the core issue, and will refer the matter to The Property Ombudsman if Stage 3 does not resolve it. Any landlord considering this service should read every clause of the Terms of Business carefully, the Fee Table does not give you the full picture.
Hi, thank you for taking the time to share your feedback. We’re sorry to hear that you’re unhappy with your experience. We’d like the opportunity to review the circumstances in more detail, including the points you’ve raised around the service and fees. Could you please let us know which Reeds Rains branch you dealt with so we can investigate this further? Regards, Reeds Rains
5/5
TrustpilotReeds Raines Clevedon
Instructed Reeds Raines Clevedon in April of this year. Craig came to value our property and whilst his valuation was lower than other valuations I felt his was the most realistic. Within a week we had four viewings one of which resulted in an acceptable offer. Tina who did the viewings was polite and enthusiastic. Adele, the Home Move manager was always available and helpful and able to speak with all parties. We have now exchanged with a completion in August.
We are so pleased to hear about your positive experience with our team. It's wonderful that our valuation was realistic and led to a swift, acceptable offer. We're glad our colleagues were helpful and communicative throughout the process, leading to a successful exchange. Thank you for sharing your feedback! Regards, Reeds Rains
5/5
TrustpilotDelighted with sale support
I’ve used Reeds Rains for the sale of all my houses over the years, and always had great service. Andy was brilliant with the valuation and market-ready process and Carole did brilliantly with the viewing.
We're so happy to hear about your consistently great experiences with us over the years. We truly appreciate your kind words about our team. Regards, Reeds Rains
5/5
TrustpilotSuper efficient
Super efficient Hannah and Liam at Reeds Rains kept me updated and in the loop during the entire home purchase process. As a first time buyer they were available to assist and explain with anything I needed! From my first viewing of my lovely new home to collecting my keys and moving, in just 10 weeks they made the exciting experience a stress free breeze. Big thank you to the team at Reeds Rains!!
We are so pleased to hear about your positive experience with us during such an important milestone! It's wonderful that we could make your first home purchase a stress-free and efficient process. We truly appreciate you sharing your kind words. Regards, Reeds Rains
5/5
TrustpilotHighly Recommend, great and supportive
My experience has been great with Reeds Rains, from first speaking and organising things with Andy, to Roy carrying out viewings, and Kathleen and the team helping me through the selling process. Highly recommend Reeds Rains.
We are so glad to hear you had such a positive experience with us. We truly appreciate your high recommendation and kind words. Regards, Reeds Rains
1/5
TrustpilotConfused
Disappointed I enquired about a property in Huddersfield to be told an offer had been accepted, they took my details anyway, I told them it was a cash purchase. I passed the property this week it’s still up for sale but bids over an amount,which I’d have bought if they could have been bothered doing there job and contacting me. On another property I placed a offer on I have now seen it sold for what I offered six weeks previous ,again nobody could be bothered getting back to me on this property( it was for quite a significant )amount, this was the Halifax branch I’m begin to wonder if it’s jobs for the boys Since bought other properties elsewhere Recent update I was wrong about the Halifax branch I was misinformed about what it sold for I have found out today it went for a lot more than I offered. I will contact Halifax branch to apologise, hands up to my mistake
Thank you for taking the time to leave your review. We’re very sorry to hear that your experience has fallen short of the standard we aim to provide. We’ve asked the relevant branch/team to look into the points you’ve raised so we can understand what happened and respond properly. In the meantime, please be assured that your feedback has been taken seriously. Kind regards, The Reeds Rains team.
5/5
TrustpilotReally speedy communications from the…
Really speedy communications from the Reeds Rains Team. No chasing required on my part which makes a refreshing change. Shout out to Liz.
We're so glad to hear our speedy communications made a refreshing change for you. We appreciate your kind words! Regards, Reeds Rains
1/5
TrustpilotI am extremely disappointed with Melanie Burgess - branch manager Cheadle
I am extremely disappointed with the service I have received from Reed Rains Melanie Burgess the branch manager at Cheadle Manchester during my property purchase, particularly the way my concerns were handled by Melanie Burgess. I purchased a property through this agency and have been trying to obtain clear information regarding ongoing tenant issues and the expected vacant possession date. Last month, I was informed that the tenants would have moved out, but I am now being told this may not happen until July. As a buyer making a significant financial commitment, I believe it is reasonable to expect accurate information, transparency and updates. Unfortunately, communication throughout this process has been extremely poor. I have had to make numerous calls to chase updates, as there has been little to no proactive communication from the branch especially from Melanie. Different members of staff have provided conflicting information, leaving me confused and concerned about the status of the property. There also appears to be a lack of communication between the branch, the estate agents, and the parties involved in resolving the tenancy issue. However, my biggest concern is the conduct of Melanie Burgess, the Branch Manager. When I contacted the branch seeking clarification and expressing legitimate concerns about a property I am in the process of purchasing, I was met with an attitude that I found dismissive, rude, aggressive and completely unprofessional. Rather than listening to my concerns or attempting to provide reassurance, she repeatedly interrupted me, spoke over me, and failed to address the questions I was asking and hanging up my call when I was speaking to her is extremely concerning, unprofessional and upsetting. Most concerning of all, Melanie abruptly ended the conversation by simply raising her voice and saying “bye” and hanging up the phone while I was speaking to her about my concern. I have never experienced such behaviour from a manager in any customer-facing role. As someone in a leadership position, I would expect a far higher standard of professionalism and customer care, particularly when dealing with a customer who is understandably concerned about one of the biggest financial commitments and a update on the property they have purchased. What made the situation even more frustrating was the apparent lack of accountability. Instead of acknowledging my concerns or attempting to resolve them, I was left feeling dismissed and ignored. I contacted Melanie simply seeking an update and some clarity regarding a situation that has changed multiple times. At no point was I being unreasonable; I was asking for information that any purchaser would reasonably expect to receive. The way I was spoken to, repeatedly interrupted, and then abruptly cut off during the conversation was unacceptable. No customer should be made to feel that their concerns are an inconvenience, especially when they are investing a substantial amount of money into a property being sold through your agency. Such behaviour falls far below the standards I would expect from any member of staff, let alone a Branch Manager whose role is to lead by example and ensure customers are treated with respect. Buying a property is a beautiful time and also can be stressful, customers deserve honesty, clear communication, and professionalism throughout. Unfortunately, my experience with Melanie Burgess the branch manager at Reeds Rains Cheadle estate agents has been horrific and left me as a customer shaken by how rude aggressive and dismissive an extremely unprofessional the overall handling of this matter has left me with very little confidence in the branch. I sincerely hope senior management reviews this and how customer concerns are handled and takes steps to improve both communication and professionalism, as no customer should be treated in the manner that I was. Extremely upset as a customer and the service provided from a branch manager Melanie Burgess.
Thank you for taking the time to leave your review. We’re very sorry to hear that your experience has fallen short of the standard we aim to provide. We’ve asked the relevant branch/team to look into the points you’ve raised so we can understand what happened and respond properly. In the meantime, please be assured that your feedback has been taken seriously. Kind regards, The Reeds Rains team.
5/5
TrustpilotJohn has been helpful and professional…
John has been helpful and professional all the way through our experience with Reeds rains
We're delighted to hear our team provided such a professional and helpful experience throughout your journey with us. Regards, Reeds Rains
5/5
Trustpilot1st time we have moved home in 50 years…
1st time we have moved home in 50 years and Sophie Kate and Richard made it seem easy with kindness and professionalism
We are so happy to hear that our team made your move a smooth and positive experience after 50 years. Your kind words mean a lot to us. Regards, Reeds Rains
5/5
TrustpilotVery friendly, informative and efficient
Ken was very helpful , got back to us with answers in good time
We're so happy to hear our team provided such timely and helpful assistance. We appreciate your kind words. Regards, Reeds Rains
5/5
TrustpilotDelightful Laura Jayne…
We have been dealing with Laura Jayne from the Newcastle office, she has kept us informed every step of the way through our purchase. She has answered every call and replied to every email and contacted us whenever there was news to be relayed or a question we needed answering. She has done this with complete professionalism and friendliness, and we have not even met her yet, she has been such a delight to deal with and we cannot wait to meet her to collect our keys and start a new chapter in our life She is an absolute credit to Reeds Rains. Mr & Mrs D Evans
Thank you for taking time to give us a review. I am really pleased that you found our service to be 5 Star, we always strive to provide a quality service to all of our clients, Laura worked really hard on getting this sale over the line. I will pass on your comments to Laura. Peter O'Brien, Branch Manager
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