Reeds Rains Derby reviews

★★★★★ 1/5

Trustpilot

⭐ 1/5

⭐ 1/5 Absolutely appalling experience with Reeds Rains and I would not recommend them. The problems started from the moment we moved into the property. There was mouldy food left in the fridge/freezer, crockery still in the dishwasher, food residue on the kitchen surfaces and a significant amount of the landlord’s belongings left behind. We were unable to properly use the garage for months because it was full of the landlord’s possessions, and when it was eventually cleared it was left dirty and with rubbish behind. Throughout the tenancy we also reported issues, including broken doors and a broken toilet seat. These were discussed with the agent dealing with our tenancy at the time. Now that he apparently no longer works for the company, Reeds Rains seem to be acting as though these conversations never happened, which is simply not acceptable. The situation at the end of the tenancy has been even worse. We returned the keys on 21 August and are still waiting for our deposit. Instead of returning it promptly, we were sent photographs alleging various cleaning and damage issues. Having reviewed them, I strongly dispute almost all of the alleged damage. Several of the issues were already present when we moved in, had previously been reported, or in my opinion amount to normal wear and tear. Despite repeatedly asking for a clear itemised list of the proposed deductions and the actual costs they intend to claim, this still has not been provided. What makes the whole situation particularly frustrating is the complete double standard. We were expected to tolerate a property that was not properly cleared or cleaned when we moved in, including losing the use of an entire garage for a substantial period, yet at the end of the tenancy they appear to be scrutinising every minor mark and trying to attribute pre-existing issues to us. The communication and handling of the deposit have been extremely disappointing. I expected a professional letting agency to maintain proper records, deal fairly with both landlords and tenants and resolve deposit matters promptly. That has absolutely not been my experience with Reeds Rains. I would strongly advise anyone renting through them to photograph absolutely everything on move-in, report every single issue in writing rather than relying on conversations with staff, keep every email and document, and make sure you have evidence of the condition of the property when you leave. Based on my experience, I would not rent through Reeds Rains again.

Katrin · 2 September 2026

★★★★★ 5/5

Trustpilot

Wonderful Selling Experience

This review is super delayed, so please bear with me. The team at Reeds Rains Cleckheaton were fabulous when it came to the sale of our house. Samantha was our first point of call when it came to getting a valuation. She was very knowledgeable and advised the current value and best way to market the property (if we wished to proceed) We opted for accompanied viewings, which took the stress from us. For each viewing, Chloe, Amy and Tia took charge, and followed up with feedback. Once we had accepted an offer, the team kept us up to date with everything, on top of solicitor updates. A truly seamless experience - if we ever decided to move again, Reeds will be our first point of call!

Becca · 12 August 2026

★★★★★ 5/5

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Hayley Mackridge, Blackpool sales manager

I cannot thank Hayley Mackridge, Sales Manager at Reeds Rains, enough for everything she has done whilst helping me through the sale of my property. The whole process became incredibly overwhelming for me at times, and I even had a bit of a meltdown. Throughout it all, Hayley has been an absolute pillar of support. Her kindness, patience and understanding have meant more than I can say. Hayley goes far beyond what you would expect from her role. Her professionalism, knowledge, experience and expertise are exceptional, and she has guided me through every stage with reassurance and confidence. Nothing has ever been too much trouble, and she has always taken the time to explain everything clearly and offer support whenever I've needed it. It is rare to come across someone who combines outstanding customer service with such genuine compassion. Hayley is a real credit to Reeds Rains, and I feel incredibly grateful to have had her by my side throughout this journey. Thank you so much, Hayley. Your dedication, kindness and unwavering support have made such a difficult process so much easier, and I will never forget it. You are simply amazing.

Lisa · 30 July 2026

★★★★★ 1/5

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I am sharing my terrible experience…

I am sharing my terrible experience renting from ReedsRains Salford. I am hoping this helps intending tenants and give landlords an idea of what tenants are likely to go through when they give ReedsRains Salford their propoerty to manage. I indicated interest in viewing one of their properties and my request was swiftly acknowledged and I did my viewing, sadly there was more to this propoerty than meets the eyes in just a few minutes of viewing . I went through with the referencing process and was successful. Nick confirmed a move in date and I informed my previous landlord/agent, giving them 1 month notice as per their request. Reedsrains had a whole month between when I finished my referencing and my move in date. In my head, what could go wrong. I packed up our lives in bags and boxes, paid for movers to come in on my move in date to move my stuffs. I then reached out to Nick a day before to confirm a time for key pick up as the movers needed to know and boom, Nick responds to me saying electrical certificate has failed and we needed to move our move in date. No apologies, no prior information, if I didnt send that message asking for time for key pick up, no body cared to reach out to inform me. Above all, no apologies (I want to believe that when you go through customer servive training you learn a thing or two about empathy). Confused and not knowing what to do, I reach out to the movers who insist we pay an additional sum (50% of the moving fee paid to reschedule the move as it was past the 48 hr window). The agent for my old apartment was set to pick up their keys aswell. I went to the office, but Nick was now on leave and Courtney was having to handle the case. I informed her of the situation and she made me aware that there was nothing that can be done, we had to move our move in date, no compensation for money that will be lost no alternate acommodation. Because I wasn't sure why in all of this no one was giving an apology I had to demand one from courtney who eventually gave them. Next, I asked to speak to their manager but he already left for the day, this was way before closing hours so I insisted they call him on the phone. After all was said and done, Manager Ben eventually said we could bring in our furniture and bring back the keys to them. This was the only way for us not to lose our moving fee or have any issues with our current agent/landlord. We did this and had to sleep in the most uncomfortable state with two children for two nights while we waited for the electrical certificate and EICR issue to be resolved. Nick now back from leave, straight to business no apologies for not doing his job. Final day to pick up key, I let Nick know I would be in the office in an hour to pick up the key, there was no word about the office being closed. I get there with my children in an uber, in the rain and the office is closed. With me moving, and dealing with children, I did not see an email saying the office would be closed, I mean I just spoke to Nick who didnt mention anything and wasnt expecting an email within that same hour in the middle of my move. I had the uber drive us to the house, get out our stufs and leave them in the rain running to safety with my 2 kids under the rain. I asked that the key be brought to the house which was a few blocks away and NO, they made sure we came back to the office to pick them up. Zero empathy Zero accountability Now in this beautiful acommodation, and our ordeal continues, damp wall with sewage smell, fallen blinds, door falling off. No one felt it was necessary to fix these visible issues before we moved in.

Jennifer · 10 June 2026

★★★★★ 5/5

Trustpilot

I Bought my house from Reede rains some…

I Bought my house from Reede rains some time ago and was made very easy for me the staff were great i have now just sold my house with Reeds Rains and the sales guy David adviesd me on the best way to re sell and everything went soso well i would recomend this estate agent a 10 out of 10 very pleased with there service many thanks Paul

Mr · 24 August 2026

★★★★★ 5/5

Trustpilot

Tara at Reeds Rains is awesome at her job

I've recently sold a property through Reeds Rains Estate Agent Catford branch, the estate agent I felt with was a lovely lady named Tara. Our sale had a lot of ups and downs and it took a little while for us to get to complete the sale. If it hadn't been Tara and her attention to detail, excellent communication, professionalism, and support during the sale my wife and I might have just pulled out. Tara and her work ethnic is the only reason we stayed and because of that we have now completed a sale on a second and third property. Should we ever need any help or just to ask a question Tara was always there and for that we are both extremely grateful for everything she did, truly she went above and beyond the call of duty to make sure we understood what was happening, but most of all, that we were happy. I would definitely recommend Reeds Rains and Tara to friends and f family if they ever need to sell or purchase a property. BIG THANK YOU from me and my wife, great job.

Jayson · 9 June 2026

★★★★★ 5/5

Trustpilot

Exceptional service from the start!

Exceptional service from start to finish. This is my second time using Reeds Rains in Rye East Sussex to source a tenant, and Lydia delivered brilliantly once again by finding someone within weeks. Lydia is always available by phone or email and truly goes above and beyond. I wouldn't hesitate to recommend the Reeds Rains letting team!

Sarah · 28 September 2026

★★★★★ 5/5

Trustpilot

Reeds Rains at Guisborough. The best estate agent.

Reeds Rains at Guisborough are super efficient, friendly and kind. If they say they will do something you can totally rely on it being done. All their staff are great and so it is perhaps wrong to pick anyone out, but Cathy is extraordinarily efficient and very kind as well as having a charming manner and a realistic attitude to the complications that inevitably arise particularly with period houses.

Caroline · 5 June 2026

★★★★★ 5/5

Trustpilot

Very pleasant negotiator

Aaron Smith is a extremely pleasant and sympathetic negotiator. On time for viewing, with a cheerful personality. Sympathetic to what I was looking for. In trying to navigate on line solicitors, actually went out of his way to help, because I couldn’t get to the office he made the effort to visit us at home.

Patricia · 26 August 2026

★★★★★ 1/5

Trustpilot

Untrustworthy

Untrustworthy, they are good until you rent from them after that it is just you and the land lord. There is no proper maintenance to the property. If you call to ask about something they said they will do after you have moved in they will get very angry and accuse you of lying.

Hala · 18 August 2026

★★★★★ 1/5

Trustpilot

Extremely poor

Extremely poor communication, avoid if you value basic professionalism We had a decent experience when this firm was still Neil Kays. Things were handled promptly and you actually got replies. That version of the company is gone. The drop-off since then has been sharp and frustrating. Emails now routinely go unanswered. Follow-ups get the same treatment. There was no proper notification when contact details changed, so messages disappeared into the void while we assumed they were being dealt with. Simple queries about maintenance, tenancy matters or even confirmation that an email had been received were met with silence. You end up chasing, then chasing again, then wondering whether anyone is actually reading the inbox. A letting agent’s core job includes keeping tenants and landlords informed. That basic standard is not being met. The contrast with how they operated as Neil Kays makes it worse, you know they used to be capable of it. Would not recommend in their current form.

NAH · 16 September 2026

★★★★★ 5/5

Trustpilot

Wonderful service

Wonderful service, I also used them as my letting company previously. Very professional and explained everything to me, kept on top of the chain and also kept me informed all the way through the process. Also kept my solicitor informed Excellent customer service nothing was to much trouble. Recommendations to all staff.

Mrs · 19 August 2026

★★★★★ 5/5

Trustpilot

Highly recommend

I used Reeds Rains initially to manage a rental and then to sell the property. I highly recommend them. They are professional but welcoming, nothing is ever too much. They always kept me in the loop, even during a difficult sale, going out of there way to keep me up to date with everything. I’d like to thank Adele in particular.

Laura · 22 May 2026

★★★★★ 5/5

Trustpilot

Reeds rains have been excellent…

Reeds rains have been excellent throughout this process of buying my property, very understanding and patient especially when I needed to see the property 3 times before making an offer, if I ever sell this property I will definitely 100% use reeds rains…. Would like to thank Adele Searle especially, she has been excellent and very helpful throughout this experience

Jason · 22 May 2026

★★★★★ 5/5

Trustpilot

Reeds Rains staff members have been…

Reeds Rains staff members have been friendly and helpful during our telephone conversations and visits to their office. We have been given valuable information about getting our house ready for viewing. Roy Sermon is particularly helpful and is punctual with the appointments. We appreciate his professionalism.

Dr · 20 August 2026

★★★★★ 5/5

Trustpilot

⭐⭐⭐⭐⭐

⭐⭐⭐⭐⭐ I’ve worked with Reeds Rains in Glossop for well over 25 years, and throughout that time I’ve always received a fantastic service. Over the years, I’ve used them to buy and sell properties, and also to let and manage my rental properties as a landlord. No matter what I’ve needed, the team have always been professional, knowledgeable and a pleasure to deal with. Paul, the branch manager, is fantastic, and I’ve also worked with Laura for many years. More recently, I’ve dealt with Destiny and Jade, who are both absolutely brilliant, friendly, enthusiastic, professional and always happy to help. Reeds Rains is a well-established estate agent in Glossop, and their knowledge of the local property market is excellent. I would highly recommend Reeds Rains Glossop to anyone looking to buy, sell, rent or have their property professionally managed.

Adam · 5 August 2026

★★★★★ 5/5

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Great service from Kate and the team at…

Great service from Kate and the team at Chapel House. They did a fantastic job marketing the property and did lots of accompanied viewings for us. We were delighted to get the asking price after only a few weeks on the market.

Diane · 26 August 2026

★★★★★ 5/5

Trustpilot

Property enq

I recently popped into the Reeds Rains Bridlington branch to enquire about several properties that had just come onto the market, and I was once again impressed by the exceptional service I received from Letara. From the moment I walked in, she was warm, welcoming, professional, and incredibly knowledgeable. She took the time to listen to exactly what I was looking for and provided honest, helpful advice on each of the properties. Nothing was too much trouble, and she answered all of my questions with patience and genuine enthusiasm. Letara’s efficiency, attention to detail, and proactive approach really set her apart. She goes above and beyond to ensure you feel valued and informed, making what can often be a stressful process feel straightforward and enjoyable. It’s refreshing to receive such consistently outstanding customer service. Letara is a real asset to the Reeds Rains Bridlington team. Thanks again for all your help Letara

MRS · 16 July 2026

★★★★★ 5/5

Trustpilot

The Reeds Rains team have been…

The Reeds Rains team have been brilliant, it may have been a long journey but they have been so helpful throughout the process. Grace is an angel, she is so lovely and have gone above and beyond to reassure us and help with the sale of our house and the buying of our forever home! Definitely recommend.

L · 4 May 2026

★★★★★ 5/5

Trustpilot

We bought from Reeds Rain Folkestone

We bought from Reeds Rain Folkestone. From the first viewing the agents were helpful and honest! They supported us through every stage of the process efficiently and prifessionally. Ellen and Adam were excellent communicators. The last week before completion qas made exceptionally difficult by external factors but the Folkestone team were extremely supportive and proactive. We were made theoretically homeless by poor conveyancing services but Ellen and Adam worked tirelessly to resolve the situation. Thankfully they were successful. I am genuiely so grateful for their support and guidance. Excellent human-side service. Thank you guys !

Julie · 29 June 2026

★★★★★ 5/5

Trustpilot

5stars from me the team was very…

5stars from me the team was very helpful in getting me a quick sale for my property, also good with updating me on viewing etc. Luke and Karis have been great help with my sale. Many thanks Jimmy swain

Mr · 26 August 2026

★★★★★ 5/5

Trustpilot

Sale of a much loved family home.

All the staff that I spoke to were unfailingly polite, efficient and helpful. As the first person from Reeds Rains whom I met face to face, Miles Tarbox was an excellent representative for the company. His valuation of the property was accurate and although rather lower than I needed, Miles showed great sensitivity in managing my expectations and the difficult situation I found myself in of having to sell the family home to pay care fees, and needing to do so very quickly. The sales particulars, photographs, etc were produced quickly and to a high standard. I received regular updates by phone and email and felt very well informed about the progress of my sale throughout. I am so pleased that I chose Reeds Rains over other local agencies and would happily recommend them to other vendors.

J · 24 June 2026

★★★★★ 5/5

Trustpilot

We can’t thank Reed Reins enough for…

We can’t thank Reed Reins enough for the support & seamless service we experienced. They went above & beyond guiding us through each step & advising when we’re unsure. I would highly recommend. Thank you 😊

Alison · 7 September 2026

★★★★★ 5/5

Trustpilot

Our Reeds Rains Experience

We had a wonderful experience with Reeds Rains Morley, from our very first call to book a viewing appointment right through to the next step in our home-buying journey. The entire team was polite, professional, friendly and kept us well informed throughout the process. Their excellent communication and support made what can often be a stressful experience feel smooth, straightforward and stress-free. A big thank you to all the staff at Reeds Rains Morley for your outstanding service, support and communication. We truly appreciate everything you have done to support us throughout our home-buying journey and help make the process such a positive experience. Highly recommended!

Pam · 24 September 2026