Trusted Agent profile · DERBY
Verified
★★★★★
1,999 reviews across 1 platform
10b Iron Gate, DERBY, DE1 3FJ
Reeds Rains's office in DERBY, at 10b Iron Gate, is rated 3.8 out of 5 across 1,999 reviews on 1 platform.
Every review we hold for the DERBY office, from every platform, shown as written. First names only.
5/5
TrustpilotLittle Sutton Branch were all fantastic
Stephenie & Molly were absolutely amazing the whole way through the selling process. Karen has put together a wonderful team and they all go above and beyond to help. I wouldn't hesitate to use them again and will recommend them to anyone looking to buy or sell a house
5/5
TrustpilotWhat a great Team at Reeds Rains…
What a great Team at Reeds Rains Woodseats they have been so helpful over the past 4 years, I have rented twice from them Thankyou Guys! ⭐️⭐️⭐️⭐️⭐️ much Recommended!!
We are so happy to hear about your positive experiences with our team over the past four years. Your continued trust means a lot to us! Regards, Reeds Rains
1/5
TrustpilotAvoid using this company
Avoid using this company, especially the Sale branch. On the first day, they rented us a property in poor condition and it had not been properly cleaned. Now that we have moved out, they are withholding our full deposit, claiming there were ongoing issues, despite us reporting problems from day one and providing photos as evidence. I have photos and videos from when we first received the property, which clearly show its condition. They have not responded to our concerns. Please also note that all maintenance was handled by their company. Very disappointing experience.
5/5
TrustpilotGreat team to deal with.
Great team to deal with. A special thanks to Archie who dealt with our sale. Will definitely use again. Highly recommended. Thanks Reed Rains
5/5
TrustpilotReceived exceptional service from…
Received exceptional service from Huddersfield Reeds Rains branch from start to finish. Special thanks to Ronnie who assisted me with the house purchase. Extremely happy with the high level of customer service, professionalism and readiness to help. Ronnie had thorough knowledge about the house and answered all my questions, also he verified my proof of funds therefore speeded up the whole process. Thanks also to Tracey in the huddersfield office she was very helpful and dealt with everything in a prompt and efficient manner. Very grateful and really appreciate the exemplary service I received. Thank you so much.
Great to hear! Happy we could help :)
1/5
TrustpilotPoor communication and lack of proactive management
We have had a very disappointing experience with the property management service provided by Reeds Rains (Northwich). A number of maintenance issues at our property date back to 2024, including works we had explicitly instructed and paid for (such as the removal of unauthorised decking and making good of the area). Unfortunately, these were not properly followed through, and we were not provided with confirmation, photos, or updates despite repeated requests. More recently, we have had to chase extensively on compliance matters and maintenance issues, including an expired EICR and a suspected leak. These are fundamental aspects of property management that should be proactively monitored, not left for the landlord to repeatedly follow up. When we did eventually receive responses, the information provided was often inconsistent or unclear. For example, conflicting reports regarding whether a leak was ongoing or historic, and recommendations for full replacement of carpets without sufficient supporting evidence. We are now in a position where we are having to manage the process ourselves, requesting clarification, narrowing scopes of work, and ensuring compliance, which defeats the purpose of appointing a managing agent in the first place. To be fair, recent communication suggests some effort to move matters forward, however this has only come after significant chasing. Overall, the experience has been characterised by: Poor communication Lack of follow-through on instructed works Limited proactive management A need for the landlord to closely oversee and direct basic processes We would strongly encourage improvements in communication, accountability, and proactive compliance management.
5/5
TrustpilotReeds Rains Reddish are absolutely…
Reeds Rains Reddish are absolutely brilliant, my wife and I sold our house through them and had a bit of a bumpy ride on both our sale and our onward purchase. All of them, but especially Jennifer and Alex were extremely supportive and patient throughout, cannot recommend highly enough
5/5
TrustpilotLisa and Karen.
Lisa and Karen from your Carrickfergus branch have been awesome. Apparently buying selling or renting out a property is supposed to be the most stressful experience known to mankind. Not me.
We are so happy to hear that our team made your experience a positive one, defying the usual stress of property transactions. We appreciate you sharing your kind words. Regards, Reeds Rains
5/5
TrustpilotReeds Rain sold my property very…
Reeds Rain sold my property very quickly, always keep me informed. Would definitely recommend using Reeds Rain I had no issues at all. Deborah from the Durham branch was absolutely fantastic.
We are so pleased to hear about your excellent experience with us and that your property sold quickly. We truly appreciate your kind words and recommendation! Regards, Reeds Rains
1/5
TrustpilotAndrea Snook
Andrea Snook - Dinnington South Yorkshire - no stars in relation to handling the sale of property for my father and I. I hold Lasting Power of Attorney and even though I produced documentation evidence, my request to halt the sale, due to my own ill health was ignored. I'd been handling ALL matters in relation to the sale of my Father's property. I was told by the above named 'we'll complete paperwork for your father'. These are LEGAL DOCUMENT. My father is in his eighties and cannot read and understand the written word on such documentation without a full explanation and understanding of what he is signing - which I was providing for him. We feel that this agent has only one goal and that is to push through a sale, no matter the circumstances, and with a blatant disregard for the client. DO NOT USE. Bell and Co estate agency at Kiveton Park are absolutely outstanding. Use Bell & Co if you wish to sell your property with an ethical and far superior agent. Their reviews are unequaled, unlike Reeds Rains. Please note: I will not call, contact by email or enter into any further discussion with RR about this matter.
1/5
TrustpilotNorthwich Branch - Absolutely Worthless
Northwich Branch - Absolutely WorthlessIf you are a renter, please stay away from properties that use this branch.Unhelpful, always a delay, not wanting to do the work needed and mostly ignore you.They are unwilling to even speak about maintenance issues, all they do is take the rent and ignore you. Heating issue? Fix yourselfDrainage issue? Fix yourselfIssues they said they would fix once you moved in? Fix yourselfProperty inspection? Waste of time, they never turn up and ignore youI just have no idea why it’s so difficult to get things done. Isaac in the maintenance department literally does nothing to help and would never even bother replying. Jonathan is as unhelpful and there is nothing I can do to get problems fixed.I will never rent from these again; absolutely appalling.
5/5
TrustpilotExcellent service.
Our experience with Reed Rains was absolutely amazing. From the start the Staff where extremely helpful and understanding. We where kept updated every step of the way from viewings to offers and feedback. I would definitely recommend them to other people.
We are so pleased to hear about your amazing experience and that our team was helpful and understanding. We truly appreciate your recommendation! Regards, Reeds Rains
5/5
TrustpilotMy agent Hannah was very professional…
My agent Hannah was very professional and knowledgeable. I could contact her anytime and she went out of her way to help me
5/5
TrustpilotBeautiful virtual tour and drone footage
We've just listed our house with Reeds Rains in Rye. We were almost certain which estate agent we were going to go for prior to the valuation but completely changed our minds by the end of our first meeting with Guy de Vyea. Detailed valuation, very clear communication and just an all round nice chap. When we were ready to list, he took photos and video including drone footage and we were blown away by the quality of what was put together. Everyone in our families that we've showed it to has said it is on par with Escape to the Country! Absolutely fantastic. Could not recommend more.
5/5
TrustpilotThe Team at Reeds Rains Didsbury offer an Excellent Service
The Team at Reeds Rains Didsbury have been there for me even before I put my property on the market. Their support and guidance on market conditions and the industry was invaluable, they were honest and very helpful. Elly was my go to, she is outstanding. During the viewing stage their communication was excellent. Not just an auto email but regular calls to discuss progress and feedback. I'm delighted that my property has now sold, STC, and again, David the Manager called and his exact words "it's my job to help and support you through the sale now, i'll do everything I can to help". And he's stuck to his word, just superb! It's so refreshing to get such great customer service. Big thank you to all at Reeds Rains Didsbury.
Congrats on selling your property! Glad we could help :)
5/5
TrustpilotI had a bad experience previously…
I had a bad experience previously selling our house and explained what had happened Alex baird reasured me that he would help with everything i had told him i needed and he did the job perfectly from start to finish even the silly questions i might of asked and helped me with lots of the form filling and emailing as im not very technical . I would very much recommend 👌
1/5
TrustpilotIt’s all about the buyers, stuff the paying customer!!
I am writing this review from the vantage point of two separate house sales - our own home and assisting my parents house sale.All was good in the early stages of both sales until it came to sorting out a moving date and on both occasions (different estate offices) the clear priority was to only help the buyers and not give much (if any) help to the seller (the reeds rain customer who actually pays!). On both occasions we were bullied to meet the demands of the buyers, regardless of how ridiculous the time frames were being asked.During the day of our move we were constantly nattered by phone and text (7 calls) to see if we had left the property as the buyers were wanting to get in.If you are selling a home I would not recommend reeds rains one bit, in my experience they just added to the stress.
Hi Graham, I’m so sorry you have had a bad experience with us. We aim to provide satisfactory service at all times. If you would like to provide more information regarding your experience with us please email marketing@reedsrains.co.uk and we will be able to look into this matter further. Kind Regards
5/5
TrustpilotGreat Service.
All the work that we needed to do was taken in hand and we had help all through the sales process, Luke and his fellow colleagues were great and I cannot thank them enough for working with what could be said as vulnerable people.
We are so glad to hear that our team provided such great support throughout your sales process. Your kind words mean a lot to us. Regards, Reeds Rains
5/5
TrustpilotReally quick sale
Really quick sale. Valuation spot on. We were kept informed throughout the process. Steve well informed of current market conditions in the area. Matt amenable and friendly. Adele did lots of chasing on our behalf. No complaints from us.
Thank you so much for your wonderful feedback! We’re delighted to hear that you were happy with the valuation and the smooth sale process. Keeping our clients informed every step of the way is very important to us, so it’s great to know that came through. I’ll be sure to pass your kind comments on to the team. Thanks again for trusting us, and we wish you all the best for the future!”
5/5
TrustpilotTina Cornish has been very helpful in…
Tina Cornish has been very helpful in the stressful experience of buying a home.
5/5
TrustpilotCouldn't ask for more!
The team at Reeds Rains Acomb are great, we couldn't have asked for more from them. We have now bought and sold with them and both experiences were exceptional. Very helpful, friendly and knowledgeable. Very highly recommended!
Thank you so much for your kind words and recommendation Adam. We're delighted to hear that both your buying and selling experiences with us were exceptional. Providing helpful, friendly, and knowledgeable service is what we strive for, so it's wonderful to know the team was able to support you throughout your property journey. We truly appreciate your trust in Reeds Rains Acomb and wish you all the very best in your new home. If we can help again in the future, we'd be delighted to assist. Many Thanks Angie and the team at Acomb Branch.
1/5
TrustpilotYet again nothing done to sort my issue going on since MAY
Yet again introduced to someone who said they can help look at my issues that have been going on for months and so far they have done absolutely nothing, don’t reply they are so rude!!! Since May this has been going on, was meant to have rent increased in May said they can only do it in September! And guess what still not happened. Promised they would fix it and get back to me and nothing at all! No reply!! So so RUDE and have no interest in correcting their mistakes! Can’t afford my mortgage hence why we asked for a rent increase, since MAY this has been going on. Tenant was expecting new amount to be taken and reedsrains haven’t done anything at their end!!! SHOCKING stay away
Hi Kiatie - I've sent you a request for more information. Can you let me know who you have been dealing with so I can talk to them. Thanks
5/5
TrustpilotExcellent service
When you’re are trying to sell your property in a challenging market it’s vital to have an Agent who has belief and optimism about the process ahead. Reeds Raines secured a potential buyer ahead of schedule and I’m truly grateful for their excellent service.
We are so pleased to hear we could provide excellent service and secure a buyer for your property ahead of schedule, especially in a challenging market. Thank you for your kind words! Regards, Reeds Rains
1/5
TrustpilotWorst estate agent we have experienced and been renting for years
We have been renting for over 7 years in 6 different properties and our current property managed by Reeds Rains has had the poorest customer service.From moving into the property in November with no heating working and a toilet continuously leaking water into the bowl they have been poor with communication, property maintenance and actually being present in the office. The amount of times you have to call to actually get the phone answered. We ended up receiving a water bill for approx £1000 because of the water leak which we had to sort with the water company. We again have no heating in our property for 3 days and back to the same poor communication and nobody answering the phone or responding to emails.Just avoid. Have had excellent experience with other local estate agents, but the Didsbury branch in Manchester is ridiculous.
Hi Fatima - I'm really sorry this has been your experience. I've sent this on to the Didsbury branch. Kind regards
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