Trusted Agent profile · Derby

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Professional Properties Derby reviews

3.9

★★★★★ Good

525 reviews across 6 platforms

Canterbury House, Stephensons Way, Derby, DE21 6LY

Professional Properties's office in Derby, at Canterbury House, is rated 3.9 out of 5 across 525 reviews on six platforms, including 458 Google reviews rated 4.0.

Google logo

4.0 / 5

458

Reviews on Google

This office

Facebook logo

3.7 / 5

21

Reviews on Facebook

This office

Yell logo

2.8 / 5

13

Reviews on Yell

This office

View Agents logo

5.0 / 5

2

Reviews on View Agents

This office

Trustpilot logo

14

Reviews on Trustpilot

This office

allAgents logo

17

Reviews on allAgents

This office

Reviews may appear on more than one platform.

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

About Professional Properties Derby

Helping Landlords and Tenants Since 1999 Professional Properties has been matching tenants with their ideal properties since 1999, and is one of the largest independent letting agents in the local area. Our team have a combined 80 years of lettings and property management experience. As well as offering bespoke lettings and property management services, we also sell current investment properties to investors who are either looking to buy their first buy-to-let property or are expanding or refreshing a current property portfolio.

Reviews

Every review we hold for the Derby office, from every platform, shown as written. First names only.

5/5

Google

Great service in special to Daniel that has always replied to my emails .. honestly the best company I had to deal with for renting purposes

Monica · 22 May 2021

Agent replied · 23 May 2026

Thank you Mônica. Your comments are very much appreciated.

5/5

Google

I have great experience with Professional Properties. They were quick and responsive in finding a shared flat for me.

Saba · 22 May 2022

Agent replied · 4 June 2023

Thanks Saba. We hope you enjoy your new home.

1/5

Google

Unfortunately my experience hasn't been good. You don't speak to a human and I was asked 3 times to complete a Profile even though I did it the first time. It took 3 days for someone to answer our enquiry to ciew a propery and we even …

Linda · 22 August 2022

5/5

Google

Incredibly friendly staff. Most if not all property queries I had were answered in great detail and I look forward to knowing my properties are in great hands!

Adrian · 22 May 2020

Agent replied · 4 June 2023

Many thanks Adrian. Your comments are much appreciated!

5/5

allAgents

Amazing

As a tenant, they were easy to deal with, and easy to contact whenever I needed help. Our house is lovely and the process made me feel protected and secure. Organising a viewing was simple and the staff couldn't have been nicer or friendlier. Where other letting companies made us feel worthless, they made us feel like we mattered.

Mollie · 12 August 2020

5/5

Google

Very friendly professional staff. They helped us get rental accommodation very quickly and we have been very happy with the service we’ve received

Catherine · 22 May 2021

Agent replied · 4 June 2023

Thank you Catherine. Much appreciated.

5/5

Google

Simon from Proffessional Properties has been brilliant and definitely has a lot of knowledge of Derby. We are looking forward to doing business with him. …

Darren · 22 August 2020

Agent replied · 4 June 2023

Thanks for the review Darren. Simon will definitely look after you.

1/5

Facebook

These are by far the worst letting agent going not 1 of there staff is professional they talk to you like crap and treat you like crap once you have signed and payed your deposit they don't care all there bothered about is that payment transfer on the 1st of every month useless company horrible staff please choose a different company to rent with !!

Ben · 19 November 2014

5/5

Google

Great service. Friendly staff and all round brilliant management of my property. I’ve never had one issue with them. Fast resolution and almost immediate replies to any questions I’ve asked

TI9180 · 5 June 2018

Agent replied · 4 June 2023

Thanks Liam. Positive reviews are great for team morale and help us to continually assess our service levels.

5/5

Google

Rent a house for foreing people in UK is not easy, but they help you in everything. I recommend this Agency to rent a house in Derby. They are great!

Anabel · 22 May 2018

Agent replied · 4 June 2023

Thanks Anabel. Your time to give us a great review is appreciated!

5/5

Google

Great service. Friendly staff and all round brilliant management of my property. I’ve never had one issue with them. Fast resolution and almost immediate replies to any questions I’ve asked

Tiv9180 · 22 May 2018

Agent replied · 23 May 2026

Thanks Liam. Positive reviews are great for team morale and help us to continually assess our service levels.

1/5

Google

They made it very difficult to organise a viewing and then stopped responding to my emails when organising a time for viewings.

Daniel · 22 May 2021

Agent replied · 4 June 2023

Really sorry to hear this Daniel. This matter will be investigated at our end.

5/5

Google

very good and professional service

Victor · 22 May 2023

Agent replied · 4 June 2023

Thank you Victor.

4/5

Google

Viewed a property for sale with them. Professional viewing with details to hand and followed up quickly on outstanding questions. Recommended.

Graham · 22 May 2021

Agent replied · 4 June 2023

Many thanks Graham. Your feedback is much appreciated.

1/5

Google

Professional Properties never reply to emails. Agency and landlord often said completely different things. Once I moved into the house it was in a complete mess and it took me and my housemates a week to clean. The worst kind of experience. Very unreliable and unprofessional.

Sophie · 22 May 2022

5/5

Google

I've recently started property investing in Derby and out of the letting agents I have met, professional properties have been the stand out for me! …

Joe · 22 August 2019

Agent replied · 4 June 2023

Many thanks for your kind words Joe. Positive reviews mean so much to our team as a recognition of their efforts. Much appreciated!

5/5

Google

Very impressed with the Professionalism of the company and I really look forward to working with, and doing business with them in the future.

Martin · 22 May 2020

Agent replied · 4 June 2023

Thank you Martin for taking the time to give us such a positive review!

5/5

allAgents

Being a landlord from 225

Being a landlord from 225 away I was anxious but the professionalism and timely clear communications kept me fully in the picture. I was never left worrying and they kept me in the picture when the tenant had issues. The next nspections were thorough and very accurate. They have such a high standards that I wouldn't hesitate to recommend them.

Chris · 7 March 2018

5/5

Google

Excellent professional service, everything went so smoothly, would definitely recommend and use again.

Peter · 22 May 2022

Agent replied · 4 June 2023

Our first great review of 2022! Many thanks Peter.

1/5

Google

Should be called unprofessional properties as they i have no professional qualities about them. DO NOT have any dealings with this service provider.

Truble · 22 May 2020

Agent replied · 4 June 2023

Usually the sign of a bogus review... no specific detail and no real name... unless you are the Mr. Sum who ran off with the oven at the end of the tenancy and complained when he didn't get his deposit back.

1/5

Trustpilot

Disgraceful company

Disgraceful company. Couldn't manage an empty box let alone a property. Left our tenant without heating and hot water over Christmas, and haven't renewed our EPC even though it expired 2 years ago and they were managing the property for 5 years. Bully their clients, are rude, and provide a terrible service

Rob · 14 January 2021

1/5

Google

Terrible company, terrible attitude, terrible service and all round poor. Now a year down the line of leaving our previous rented house, 'Professional' …

Declan · 22 August 2019

Agent replied · 4 June 2023

Hi Declan - at least you have the bottle to leave your full name before posting an incorrect factual review!! Firstly, the responsibility to inform the local authority that you have moved out is YOURS, as detailed in the letter sent to you … More

1/5

Yell

Worst experience of my life

Rude staff, run down properties, lack of problem resolution. When viewing my house there seemed to be no issues when I moved in it looked an awful state, don't know if issues were covered up when I viewed.... Kelly refused to sort it and said it was too late as I'd signed my contract now. Disgusting attitude. Disgusting house.

LaurenS-47 · 24 August 2016

5/5

Google

Me and my friends have rented from Professional Properties for 2 years now as students. We've had issues but they were resolved so fast, no messing about!

John · 22 May 2015

Agent replied · 23 May 2026

Thanks so much for your review! We’re really glad you and your friends have had a positive experience with us over the past two years. We know things can occasionally go wrong, so it’s great to hear our team was able to sort everything quickly and efficiently.

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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Questions about Professional Properties Derby

How many reviews does Professional Properties Derby have?

Professional Properties's Derby office has 525 reviews across six platforms: 458 on Google, 21 on Facebook, 13 on Yell, 2 on View Agents, 14 on Trustpilot, 17 on allAgents.

What is Professional Properties Derby's rating?

Professional Properties Derby is rated 3.9 out of 5 across all 525 reviews, and 4.0 out of 5 on Google from 458 reviews.

Where is Professional Properties's Derby office?

Professional Properties Derby, Canterbury House, Stephensons Way, Derby, DE21 6LY.

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