5/5
Great service in special to Daniel that has always replied to my emails .. honestly the best company I had to deal with for renting purposes
Agent replied · 23 May 2026
Thank you Mônica. Your comments are very much appreciated.

Trusted Agent profile · Derby
Verified
★★★★★
525 reviews across 6 platforms
Canterbury House, Stephensons Way, Derby, DE21 6LY
Professional Properties's office in Derby, at Canterbury House, is rated 3.9 out of 5 across 525 reviews on six platforms, including 458 Google reviews rated 4.0.
458
Reviews on Google
This office
21
Reviews on Facebook
This office
13
Reviews on Yell
This office
2
Reviews on View Agents
This office
14
Reviews on Trustpilot
This office
17
Reviews on allAgents
This office
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Helping Landlords and Tenants Since 1999 Professional Properties has been matching tenants with their ideal properties since 1999, and is one of the largest independent letting agents in the local area. Our team have a combined 80 years of lettings and property management experience. As well as offering bespoke lettings and property management services, we also sell current investment properties to investors who are either looking to buy their first buy-to-let property or are expanding or refreshing a current property portfolio.
Every review we hold for the Derby office, from every platform, shown as written. First names only.
5/5
Great service in special to Daniel that has always replied to my emails .. honestly the best company I had to deal with for renting purposes
Thank you Mônica. Your comments are very much appreciated.
5/5
I have great experience with Professional Properties. They were quick and responsive in finding a shared flat for me.
Thanks Saba. We hope you enjoy your new home.
1/5
Unfortunately my experience hasn't been good. You don't speak to a human and I was asked 3 times to complete a Profile even though I did it the first time. It took 3 days for someone to answer our enquiry to ciew a propery and we even …
5/5
Incredibly friendly staff. Most if not all property queries I had were answered in great detail and I look forward to knowing my properties are in great hands!
Many thanks Adrian. Your comments are much appreciated!
5/5
Amazing
As a tenant, they were easy to deal with, and easy to contact whenever I needed help. Our house is lovely and the process made me feel protected and secure. Organising a viewing was simple and the staff couldn't have been nicer or friendlier. Where other letting companies made us feel worthless, they made us feel like we mattered.
5/5
Very friendly professional staff. They helped us get rental accommodation very quickly and we have been very happy with the service we’ve received
Thank you Catherine. Much appreciated.
5/5
Simon from Proffessional Properties has been brilliant and definitely has a lot of knowledge of Derby. We are looking forward to doing business with him. …
Thanks for the review Darren. Simon will definitely look after you.
1/5
These are by far the worst letting agent going not 1 of there staff is professional they talk to you like crap and treat you like crap once you have signed and payed your deposit they don't care all there bothered about is that payment transfer on the 1st of every month useless company horrible staff please choose a different company to rent with !!
5/5
Great service. Friendly staff and all round brilliant management of my property. I’ve never had one issue with them. Fast resolution and almost immediate replies to any questions I’ve asked
Thanks Liam. Positive reviews are great for team morale and help us to continually assess our service levels.
5/5
Rent a house for foreing people in UK is not easy, but they help you in everything. I recommend this Agency to rent a house in Derby. They are great!
Thanks Anabel. Your time to give us a great review is appreciated!
5/5
Great service. Friendly staff and all round brilliant management of my property. I’ve never had one issue with them. Fast resolution and almost immediate replies to any questions I’ve asked
Thanks Liam. Positive reviews are great for team morale and help us to continually assess our service levels.
1/5
They made it very difficult to organise a viewing and then stopped responding to my emails when organising a time for viewings.
Really sorry to hear this Daniel. This matter will be investigated at our end.
5/5
very good and professional service
Thank you Victor.
4/5
Viewed a property for sale with them. Professional viewing with details to hand and followed up quickly on outstanding questions. Recommended.
Many thanks Graham. Your feedback is much appreciated.
1/5
Professional Properties never reply to emails. Agency and landlord often said completely different things. Once I moved into the house it was in a complete mess and it took me and my housemates a week to clean. The worst kind of experience. Very unreliable and unprofessional.
5/5
I've recently started property investing in Derby and out of the letting agents I have met, professional properties have been the stand out for me! …
Many thanks for your kind words Joe. Positive reviews mean so much to our team as a recognition of their efforts. Much appreciated!
5/5
Very impressed with the Professionalism of the company and I really look forward to working with, and doing business with them in the future.
Thank you Martin for taking the time to give us such a positive review!
5/5
Being a landlord from 225
Being a landlord from 225 away I was anxious but the professionalism and timely clear communications kept me fully in the picture. I was never left worrying and they kept me in the picture when the tenant had issues. The next nspections were thorough and very accurate. They have such a high standards that I wouldn't hesitate to recommend them.
5/5
Excellent professional service, everything went so smoothly, would definitely recommend and use again.
Our first great review of 2022! Many thanks Peter.
1/5
Should be called unprofessional properties as they i have no professional qualities about them. DO NOT have any dealings with this service provider.
Usually the sign of a bogus review... no specific detail and no real name... unless you are the Mr. Sum who ran off with the oven at the end of the tenancy and complained when he didn't get his deposit back.
1/5
Disgraceful company
Disgraceful company. Couldn't manage an empty box let alone a property. Left our tenant without heating and hot water over Christmas, and haven't renewed our EPC even though it expired 2 years ago and they were managing the property for 5 years. Bully their clients, are rude, and provide a terrible service
1/5
Terrible company, terrible attitude, terrible service and all round poor. Now a year down the line of leaving our previous rented house, 'Professional' …
Hi Declan - at least you have the bottle to leave your full name before posting an incorrect factual review!! Firstly, the responsibility to inform the local authority that you have moved out is YOURS, as detailed in the letter sent to you … More
1/5
Worst experience of my life
Rude staff, run down properties, lack of problem resolution. When viewing my house there seemed to be no issues when I moved in it looked an awful state, don't know if issues were covered up when I viewed.... Kelly refused to sort it and said it was too late as I'd signed my contract now. Disgusting attitude. Disgusting house.
5/5
Me and my friends have rented from Professional Properties for 2 years now as students. We've had issues but they were resolved so fast, no messing about!
Thanks so much for your review! We’re really glad you and your friends have had a positive experience with us over the past two years. We know things can occasionally go wrong, so it’s great to hear our team was able to sort everything quickly and efficiently.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Professional Properties's Derby office has 525 reviews across six platforms: 458 on Google, 21 on Facebook, 13 on Yell, 2 on View Agents, 14 on Trustpilot, 17 on allAgents.
Professional Properties Derby is rated 3.9 out of 5 across all 525 reviews, and 4.0 out of 5 on Google from 458 reviews.
Professional Properties Derby, Canterbury House, Stephensons Way, Derby, DE21 6LY.