5/5
GoogleNicholas Humphreys has supported me as a landlord (living some way from the city) to let a flat in Derby for over five years. They have always been extremely efficient, professional, and very good value for money.
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Nicholas Humphreys Derby reviews
★★★★★
233 reviews across 1 platform
15 Friar Gate, Derby DE1 1BU
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Nicholas Humphreys's Derby office at 15 Friar Gate is rated 3.0 out of 5 across 233 reviews on 1 platform, including 233 Google reviews rated 3.0. Checked 9 October 2026.
Reviews
Every review we hold for the Derby office, from every platform, shown as written. First names only.
Google5/5
GoogleMy renting experience with Nicholas Humphreys Derby overall has been lovely and smooth all thanks to Bali. I would highly recommend her as she makes the whole process easy peasy :)
5/5
GoogleThe team at NH provide an excellent service in letting out my properties. Lisa in particular continually keeps me updated and is always ready to put the extra effort in to identify suitable tenants and ensure the tenancy sign up process is as efficient as possible.
5/5
GoogleI have rented an accommodation with Nicholas Humphrey and I did from my country which was stress free and satisfactory. My whole experience was managed by Bali Kaur and I must confess, she is soo good at the job…. Nicholas Humphrey needs to be aware she is good. Thank you.
1/5
GoogleFirstly falsely advertised a student property as bills included when we arrived a month later was informed they was not included spent 8-10 months trying to sort this out between then with little contact, further more they believed it was … More
1/5
GoogleAwful experience, wouldn't recommend this agency EDIT: I have left the agency, and since moving in to the new house with a different agency, i have received a bill of the extra charges of £1400 on top of our bills included which we paid with the rent already. - Our Boiler did not work for an extended period of time (2/4 Months) - They showed up to the property without a 24 hour notice, multiple times - Had a toilet pipe burst, and urine leaking through the ceiling unto all the belongings + the whole house smelled of urine as it was inside the walls, only one person was compensated with £80/100 + After the pipe burst, the fire alarm did not work for the rest of the year - One of the tenants did not receive the keys for the entire tenancy period Save yourself the money and time, and go with a different agency. (currently with "Key Properties" and have had not problems with them so far and are very helpful and quick to respond to any queries)
5/5
GoogleHaving dealt with Elysse regularly I find her so friendly, professional and efficient. I would definitely recommend the services of Nicholas Humphreys and Elysse is a pleasure to work with.
1/5
GoogleWith the greatest emphasis, I encourage everyone to avoid these agents. After moving into the property we quickly discovered that the boiler was broke (no hot water or heating). Nicholas Humphrey’s were promptly informed and I expected the matter resolved. No. It took 8 months for them to replace the boiler, while we suffered through the cold of winter. The property was also full of mould, like other reviews mention, which the agent would not address. The drain got blocked at one point where the washing machine was backing into the sink and they never attended to this. Our front door was broken into, and this took then 6 months to “fix”, which to them meant painting over the cracks. It was by this time I was not surprised to find the house infested with mice and at one time 100’s of flies. I was less surprised when Kevin and the staff gave us false promises. To this day, the mice still roam the house. The practices of Nicholas Humphrey’s became so inhumane and illegal that I contacted the council and they involved environmental health. Only at this time did some (very minor) improvements occur. During my tenancy, Kevin and the staff at Nicholas Humphrey’s refused to tell me who the landlord was. This is illegal. I have since found out, by council involvement, that it is BBHP Ltd. This company is owned by Nicholas Humphrey’s and they are using different names to avoid responsibility and exploit students. Having moved out of the property, BBHP Ltd. have sent us an invoice for exceeding bills. This is completely unethical considering that we had no heating or hot water for 8 months. I strongly advise all people, student or otherwise, to avoid these estate agents in the hope that they will better their practices.
5/5
GoogleElysse at the St James’s Street branch in Derby is fantastic - she has dealt with any problems I’ve had promptly & efficiently & I would highly recommend her as a point of contact!
5/5
GoogleRented a lovely house through Humphreys for a few months. Belinda was wonderful and was possibly the best property manager we could have asked for. Couldn't recommend them high enough for any renal properties
5/5
GoogleReally impressed with the awesome service Nicholas Humphreys have provided. Elysse was especially helpful with any issues we had during our tenancy and would reccomend to other students.
1/5
GoogleDo not rent from Nicholas Humphreys if you value your personal belongings! I came home today from work only to find that the estate agent who did a viewing … More
1/5
GoogleOnly gave the 1 star because it's not possible to give 0. This company is the worst for money grabbers who don't have any respect for there customers and don't even admit to there mistakes because it's not on paper. I have a few real examples that everyone thinking of going with this company need to hear: 1) My girlfriend was signed up to a contract for a year in a house that she only lived in for 2 months from july 2017 to august but understood it was her mistake so has still been paying her rent every month without a problem until around march 2018 when she received a call saying she is now in debt. The problem was that she went in and asked instead of paying quarterly to pay monthly and was told it would be a figure of 243.75 but they had split her payments for the first quarter into 4 instead of 3 and the correct rent should have been 325 but was never informed about this and is a rificulous thing to do in the first place. She was just told to set up a standing order of 243.75 for 12 months which she did happily but now they are saying she owes all of that difference because of their mistake "because it's not in the contract". So I advise everybody to steer clear of this company but if you have no choice make sure not to take any word of theirs and make sure everything is written down with their signature on it even if it's a simple conversation because they will not keep to their word. 2) I signed up for a flat and legally don't have to sign anything until the day I moved in but wanted to get everything sorted out the way to be organised so I found a flat and paid my £70 fee to take it off the market and signed an agreement. Nearly 3 months before the move in date I realised I couldn't actually live there for disclosed reasons. The only way I was not tied in to the property and had to pay rent was to do their job for them and find a new tenant which then had to pay their £70 fee extra but despite not having to do any work and getting an extra £70 that they wouldn't have had in the first place, I was then made to pay a hidden £250 fee also. If I didn't go out of my way and take time off of work to sort out a new tenant I would have been made to pay the rent of a flat i'm not even living in. 3) I actually know a couple of students who used to work with the company and all have agreed that behind the scenes all the staff slag off their customers and don't care even the smallest amount about them. Another thing is that they even admit to ripping people off. SO... Please realise that any value of money you hear be prepared to potentially double it or even pay random fees you're not told about. Also since then I have been with some really good estate agents. There are so many better options in derby. Just DO NOT go with these money grabbers. I told this story to a few estate agents and all of them were shocked at how badly Nicholas Humphreys treat people but also said they weren't surprised because they hear it all the time about them in particular.
1/5
GoogleThe worst experience with a letting agency ever no communication either written or verbally. Berlinda my so called property mangers has never once rang me writen to me about the property didn't give any updates. Poor all round. Going to be letting out my own property soon and there is no way I will be using them. Dispicable performance from them . I will be contacting trading standards to complain formally as the management are also rubbish and don't call back when they say they will. If you are looking for a property don't go with them you will only regret it later on. If your renting a property out I wouldn't trust them they lie to you and make false promises.
1/5
GoogleTheir prices are just absolute extortion. If you're looking to rent a place then look elsewhere, or better yet, go completely private. They're friendly and helpful when you first walk in, they'll help you find a property and arrange viewings, sound great! But wait until you actually get a place from them to find that there's a massive list of defects including falling roof tiles! We found atleast 3 in our back yard and the sun can be seen from the glass loft door. I know the house is old but jeez atleast fix the issues or tell your customers of them (Oh wait... They wouldn't be able to make a killing on their profits then would they?).
5/5
GoogleExcellent service by the whole team. Many thanks to Sarah for ensuring the property was at the front of the advertising. Look forward to using your company again in the future.
1/5
GoogleSo i had a booking to view a house at 3 oclock so we show up wait 5 mins out side in the cold. We are like where are they (3.05pm). So we wait in the car till 3.20pm. We then call them they say oh the person said you weren't there someone will be will you in 10 mins. 3.45pm a car is out side the house so we get out the car to see a lady walk out with 2 guys who she presumed was me and a mate she had shown round. She said i will show you round we get shown around quickly she tajes us out side says someone will come we were like why didnt you ask those guys for my name to see if it was us took 40 mins of waiting to get shown around 3 properties one of which they didnt have a key to show one of the bed rooms. So unorganized dumb due to the fact they didnt even ask to see if it was us they were showing round and had the nerve to lie about showing up on time and not seeing us. I would give zero stars if it was an option!!!! DONT GO WITH THIS AGENCY!!!!!!
1/5
GoogleThe present level of service from this branch is zero. No-one seems to care about the customer and no-one ever returns your call.
1/5
GoogleWorst agency I have ever dealt with. Call themselves professionals but if you ever deal with them, I recommend recording every conversation and getting everything on paper/black and white. Wrong adverts and when you have an issue takea ages before they even do anything about it
1/5
GoogleAbsoutely shocking. Moved in a student house which has literally fallen to pieces over the 9 months I've been present. Ceilings collapsed in both bathroom and separately in one of the bedrooms. Furnishings and appliances probably date back to the second world war and when I moved in the kitchen light didn't work so had to prepare evening meals via candle light for 2 weeks until they finally fixed it. The garden was so overgrown it was impossible to exit the backdoor and every night around 11pm a family of slugs appear on the kitchen floor and walls - just what you need in the kitchen isn't it? Was also told 'includes internet' but what that actually meant was a 'contribution' towards some of the cost. Don't use this agency, they are immoral and care nothing for their customers and their standard of living. The prices are outrageously expensive for what you get, disgusting company. STAY AWAY!
5/5
GoogleWorking with Bali Kaur is a pleasure, she is very professional and excellent at arranging works / access, as and when it is required.
5/5
GoogleI recently rented my property out for the first time, I chose Nicholas Humphreys and they have completely surpassed my expectations. Belinda put the property on the market on Thursday and it was let out the next day. NH has kept me well informed during the process and been responsive to my emails, as well as being competitively priced in comparison to other local agents. I would highly recommend NH to anyone considering letting their property.
5/5
GoogleVery positive experience having Lisa sort the process for us renting a property. Viewed a property and Lisa had sorted all of our references and paperwork out within a week. Very responsive and helpful.
5/5
GoogleDaughter has been with them for 2 years now, found a lovely place for her last year with the help of shania.
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Questions about Nicholas Humphreys Derby
How many reviews does Nicholas Humphreys Derby have?
Nicholas Humphreys's Derby office has 233 reviews across 1 platform: 233 on Google. Reviews may appear on more than one platform. Checked 9 October 2026.
What is Nicholas Humphreys Derby's rating?
Nicholas Humphreys Derby is rated 3.0 out of 5 across all 233 reviews, and 3.0 out of 5 on Google from 233 reviews, checked 9 October 2026.
Where is Nicholas Humphreys's Derby office?
Nicholas Humphreys Derby, 15 Friar Gate, Derby DE1 1BU.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.