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★★★★★
233 reviews across 1 platform
15 Friar Gate, Derby DE1 1BU
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Nicholas Humphreys's Derby office at 15 Friar Gate is rated 3.0 out of 5 across 233 reviews on 1 platform, including 233 Google reviews rated 3.0. Checked 9 October 2026.
Every review we hold for the Derby office, from every platform, shown as written. First names only.
5/5
GoogleAfter sending in my inquiry, they got back to me within 3 days, when I went in for a viewing, I was shown 6 properties and everything was explained to me well. I ended up reserving a property. Richard was very welcoming. I would recommend students to rent from the company.
5/5
GoogleLisa Harrison is an absolute pleasure to communicate with. Her professionalism and customer service is top notch. She is an absolute gem for Nicholas Humphreys to keep. Thanks Lisa.
1/5
GoogleWe just recently moved into a Nicholas Humphrey’s property and it is atrocious. The bathroom had no shower curtain, the tiles are falling off the wall, most the lights don’t work, there is black mold and rotten wood in the bathroom, a load of junk in the shed and cellar, water has been leaking through the walls and ceiling from the rain. The house is not fit to live in. Most of our emails have been ignored.
5/5
GoogleDuring my time renting a student property I had no issues at all. Bali Kaur was my property manager and she was extremely helpful & responsive. She exceeded expectations and was wonderful. I would certainly recommend NH to others.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleI have dealt with many agents over the years and these guys compare highly in my experience. I recently dealt with a lady called Donna and found her to be very professional throughout the whole process. She was well informed and answered my questions in a friendly but clear and concise manner. I would deal with her again without hesitation. Thank you
5/5
GoogleThe best student agency in Derby, we`ve just moved into our house (Sept 2018) and it`s ace. Very clean and everything we requested has been sorted. Helen is our contact and she always gets back to us and makes life easier for us, thanks Helen.
5/5
GoogleHad a really great experience with Nicholas Humphreys over the last year. A huge thankyou to Lewis for getting the boiler fixed asap and the door bell working again. Thanks Lewis and the rest of the Nicholas Humphreys team!
1/5
GooglePrevious tenancy manager, Tom, was great and then unfortunately left and was replaced by an incompetent Rajan. The company tried to steal £500 of our deposit without any proof. On multiple occasions i had to email Rajan to gain proof and … More
5/5
GoogleWe are so impressed by the service that we receive from Sharon Wilkins at Nicholas Humphreys. She deals with everything promptly and efficiently......we are delighted she has rejoined Nicholas Humphreys and is our property manager. Thank you Sharon!!
1/5
GoogleThis was Nicholas humphrys response on my previous review to my criticism of there unfair charge for worn out settee of £300 Damage limitation I think. Guess what., They never responded to my email! Totaly shocking behaviour. You will see my original review further down but here's there reply below It's all about greed and not customer service obviously. Good Afternoon Andrew, Thank you for your feedback, we are sorry to hear that you have not had a positive experience with our services. Please could you email us with details of the properties and outlining all issues so that we can review these and ensure that this issue is completely resolved. Please email us at derbystudents@nicholashumphrey
1/5
GoogleWHATEVER YOU DO AVOID THEM AT ALL COSTS! Half of the things they do that they claim are apart of a contract are illegal and they think that their contracts override the law. They prevent you from exercising your legal rights. They try and charge you rent for a property three months in advance for no good reason and when you question it they ignore your emails. The property's are also falsely advertised and you find out about it two weeks before you move in. Also, like to charge you fees that are illegal according to the tenancy fees act and say they are made legal by their abysmal contracts. Not to mention falsifying signature dates on the guarantor agreements that are riddled with spelling mistakes anyway. You'd think they'd be competent enough to get the tenants names right on legal documents, apparently not. Avoid them at all costs, go with Key Properties instead they are lovely.NegativeResponsiveness, Quality, Professionalism, Value
1/5
GoogleNicholas humphreys were the leting agent for my daughters student let. They clearly do not vet there property's for habitation befor putting them up for rent to young people. My daughter and frends paid all there rent and bills on time but it took nearly a year to replace a split front door. The draft excludeion are still not up to standard which means this property should not be let out as its unfit for human habitation under curent laws. The heating was not capable of heating the house above 16deg c. As a result all my daughters cloths smelt of mold when I moved her out at the end of the tenancy period and to add insult to injury they charged them an extra £300 for a settee that was coming apart at the seams due to average usage the over years. Totally disgusting. The house and garden and state of the fridge were in a poor state when they moved in. It had an illegally built 9"wall non caverty wall extension which obviously had no building controls during the build of the kitchen extension and has never been rectified. I strongly recomend you avoid this estate agent for student rental. I feel my daughter and her friends were taken advantage of by greedy landlords and estate agents.NegativeResponsiveness, Quality, Professionalism, Value
1/5
GoogleRented from Nicholas Humphreys for 2 years. Me and my girlfriend have had a POOR experience with this company and wish we went elsewhere. Stuff like the carpets and windows that were promised for replacement that never happened in over a year off being informed they were getting changed. Also having a very rude member off staff down the phone to us when they wanted to do viewings whilst we were still there when we told them we dont feel it's the right thing to do in the COVID19 time. Simply would avoid this company and rent with someone else. Slow to get house improvements done when needed, but very quick at trying to penny pinch you when your rental agreement is up.
1/5
GoogleAwful experience. My property manager was Elysse, good luck if you have to deal with her she accused me off applying hooks to my property and charged me when ending my tenancy because I hadn’t wrote it on the inventory. Very rude and refused to answer phone calls and only responses via email as during a phone call she was caught out and couldn’t think fast enough as a response. She clearly needs training in how to respect customers and simple manners. Allowed contractors to enter my property when I had asked them not to due to a light being left on once and not even received an apology. When I moved in the sink was blocked and the response was for me to try to unblock it. Very poor service I hope never to deal with Elysse or Nicholas Humphreys again, they have taken advantage of me being a young student tenant and I have felt personally mistreated.NegativeResponsiveness, Quality, Professionalism, Value
1/5
GoogleSo far I've only lived here for 5 months. In that time, after first contacting the company about the issues in the house, most still haven't been fixed. I've had a leaky roof for 5 Month, there's a visible crack in my ceiling and mould is starting to grow around it - im an asthmatic too. I've been told that it's none of the landlords fault but the housing management team, which my information has been passed onto - still have no response from them. The fridge in our flat share is always at 14-18° , our food goes mouldy after a day or so , a great safety hazard. None of the lights are bathroom rated, the front door is broken, We had to replace the lock in the main door because it wasn't safe. It took THREE visits from a contractor to fix a leaky sink and shower. Had cracked tiles upon moving in, in the bathroom. They were "fixed" with sellotape ... imagine that. Almost all of the appliances were faulty upon moving in. There wasn't a thorough check on anything, no safety checks, nothing. After speaking about this issue they responded with " we completed a visual check". Not to mention the hob would trip the entire flat out once being turned on. We have scaffolding outside of the flat, its been there since July and hasn't hasn't used. Turns out someone apparently entered my room, checked the roof and fixed the leak - all unbeknownst to me and anyone in the flat. The leak wasn't fixed , the housing agency didn't know that the scaffolding was there in the first place. The leak is still very much there, it's December time and it's almost actively leaking. May I also mention some of the contractors are inappropriate.NegativeResponsiveness, Quality, Professionalism, Value
1/5
GoogleTried to call to discuss issue with property - wasn't told who the Property Manager was, and was given an old email address to send an email to for someone who has left the company!!NegativeQuality, Professionalism
1/5
GoogleDon’t go with these unless you want 75% of ur deposit taken for a broken door handle
2/5
GoogleBased on my daughters experience as a tenant I am of the opinion that they are not the most competent lettings company. Numerous issues since the tenancy commenced in July 2020 and many still not resolved. I'll be happy once my daughters tenancy ends June 2021 as she's moving into more suitable accommodation. I would suggest they undertake a more thorough review of premises prior to letting them in regards to health and safety and basic hygiene.
5/5
GoogleI am extremely pleased with the service that was provided. Patryk was great at many levels and did his best to help me to get exactly what I wanted. I couldn't be more thankful.
5/5
GoogleChris very helpfull and professional had a few stumbling blocks along the way but he sorted everything for me highly recomend
5/5
GoogleLisa has made sure the process of moving has been stress free for me. She has been very professional and quick with delivering paperwork, and answered all questions I've had. I'm very happy with how each step of the process has gone.
1/5
GoogleI had been searching for properties to rent so I called because I’d seen a few properties I liked asking to view. I was palmed off saying properties are gone or that I’d be sent videos on WhatsApp. I had to endlessly call back and explain the videos haven’t been sent. When calling back after I’d eventually received the videos showing interest in the property’s I again had to beg to see the property in person endlessly being told somebody would call, nobody ever did. Again after chasing and begging to view the property’s (I felt so grateful for a lady sorting out viewing dates when in reality this should be expected if you’re interested in a property) on arrival of one of them there was a smashed window glass on the floor?? dirty kitchen counter which was a shame as nice property. I called after viewings asking for these to be sorted and I’d take the property again promises of being called back and surprise suprise heard nothing I would have taken it too. Having to call back and chase stuff up that much is ridiculous and in the end I gave up and funnily enough property’s are still up for rent. If I was a landlord I’d be furious the way they deal with potential tenants wanting to rent. Very very unprofessional, rude and useless. The only decent person was the guy who did the viewings who was extremely helpful. Honestly avoid. I’m looking at buying my own property in the future and will 100% not be dealing with them.NegativeProfessionalism
1/5
GoogleI've had no end of problems with this estate agent. Between them pushing all their own problems onto the landlord, not reply to half of my emails and even have people coming to view the property the very next day while my partner and I are still living here, not too much of an issue until you realise that we're in the midst of a pandemic and my partner is medically shielding. Very very unprofessional, and I am never going to be going with them again.NegativeResponsiveness, Professionalism
1/5
GoogleThis company is a nightmare they got are contract wrong at least 5 times they even got the year that we move in wrong on the contract had to go back in to tell them to change it several times. Tried to tell us that we had no other choice than to make are rent payment a standing order and where very aggressive about it until I pointed out to them that in the contract it said we had the choice to pay are rent each month or as a standing order (the money would come out are actually automatically) then when we got to the house there was and still is a mass Amount of rubbish in are garden that wasn’t there before when we came to look around before they made the changes to the house to make it liveable. They threw the Hoover for the house out with the rubbish in the back garden as well and took them 4 weeks to get us a new one after asking on 3 different occasions for them to bring us a new one. We have been living in the house over a month now and they still have not removed the rubbish from are back garden we can’t walk anywhere in the garden because of the rubbish they left and have asked in person and by email for them to move it 7 times. Will not be renting from this company again the level of incompetence amazing can’t believe that half the staff haven’t been fired.NegativeResponsiveness, Quality, Professionalism
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Nicholas Humphreys's Derby office has 233 reviews across 1 platform: 233 on Google. Reviews may appear on more than one platform. Checked 9 October 2026.
Nicholas Humphreys Derby is rated 3.0 out of 5 across all 233 reviews, and 3.0 out of 5 on Google from 233 reviews, checked 9 October 2026.
Nicholas Humphreys Derby, 15 Friar Gate, Derby DE1 1BU.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.