Trusted Agent profile · Derby
Verified
★★★★★
478 reviews across 2 platforms
1 Queen St, Derby, DE1 3DL
Part of Martin & Co, see every office.
Martin & Co's office in Derby, at 1 Queen St, is rated 4.0 out of 5 across 478 reviews on two platforms, including 439 Google reviews rated 4.1.
We are proud to serve the communities of Derby and the surrounding areas - providing expert advice and support across the whole of the property market. We are proud that Martin & Co Derby was nominated as one of the top ten East Midlands letting agents and estate agents, by leading the ESTAs industry awards for two years running. Conveniently located on St James Street and in the heart the Cathedral Quarter, Martin & Co Derby is only minutes away from the M1, allowing easy access to both the north and south of the UK. The dedicated team at Martin & Co Derby is able to advise on all areas of sales, lettings and property management and together they ensure you receive a truly tailor-made service to suit your individual needs. If you're looking for a home to rent in the area or have a property for sale, please do get in touch with a member of our team who would be delighted to help. For all property enquiries or to arrange a valuation please call Martin & Co Derby on 01332 650068
Every review we hold for the Derby office, from every platform, shown as written. First names only.
5/5
GoogleWe have just moved into our new home and April was our contact at the Derby Branch of Martin & Co. She was helpful from the first time of showing us the property right up until the day of completion, providing constant contact throughout at all stages. Highly recommend requesting April if ever working with this estate agent.
1/5
GooglePlease avoid this letting agency if you want your deposit back. Me and my partner gave our end of tenancy notice one month before we moved out and the agency is now saying that we left without letting them know. We have all the evidence that it has been done. The agency is now avoiding all our calls and emails. They say they will ring us back but they never do. Last time we rang them they just hung up on us in the middle of the call. If you read other reviews you can see that they have done this to other people aswell.
1/5
GoogleReally poor customer service. Filled in a form for a property that I was interested in as requested on the day it was uploaded to Rightmove. A whole four days had come and gone and had no update for a physical viewing. Called up again today and was told the property was gone. Didn’t even notify me of physical viewings taking place and was still showing available on rightmove after the call. Stay well clear. The bad reputation for punctuality and professionalism I had been told about was correct.
5/5
GoogleI've had an great experience with Martin & Co compared to other estate agents in the area. Very friendly staff always answering my questions and happy to help. Great customer service keeping in contact with me via the phone and not completely spamming my emails. Very good service from Becki, massive thanks for all the help!
Hi Adam, thank you for the review! We are glad we could provide such a good service. Martin & Co
5/5
GoogleWe have used Martin & Co for a few years now letting out our property and finally selling thru them. April Clarke has been terrific as she has kept us informed throughout the whole process which saved us a lot of time. We would have no hesitation in using Martin & Co again in the future.
5/5
GoogleAs a previous tenant of Martin and Co in Derby, I would say they provide a genuine professional manner, with a good portfolio of properties to choose from. They are law abiding and positive for both tenants and almost certainly landlords. They use up to date technology to manage tenancies as well as the option to phone in for more timely service. Can't fault a top family run business.
Thank you very much for taking time to review our service.
5/5
GoogleWhat a great agency! April, Sian and Holly were fantastic, they made me feel so welcome and the whole process was so easy and simple. After using many letting agencies before I can honestly say that Martin n Co in Derby is a pleasure to rent through and always avaliable to answer any queries. Thank you!!
5/5
GooglePurchased our latest home with M&C! Chris was amazing! Thanks very much, Simon & Lucy
Congratulations on you new home, we wish you much happiness. Thanks for taking time to review our service!
5/5
GoogleGreat agency to do business with had no problems with any of the ladies they were very helpful from the call to the handover
Hi Karan, its a pleasure working with you. Thanks for the review! Martin & Co
2/5
GoogleReview has been written in photo attachments - too long to write here.
Please contact Martin&Co on 01332 650068 to discuss your review. We are unable to identify you and are unaware of any reason for leaving this review.
1/5
FacebookWorst agent we have ever used. Find an agent that will do the job they are paid for.
Hi, I apologize for making a public comment, but this is the only way for me to contact you because I am fully aware that sending you a message without your permission is disrespectful. Your profile piques my interest, and I'd appreciate it if you could send me a message request or click on my profile to add me as a Facebook friend, if I'm not bothering you. I hope to hear from you soon
5/5
GoogleConstant Communication and updates, Martin & Co make it easy and straight forward to rent a property, staff are friendly, polite and helpful
5/5
GooglePleasant experience with Martin & Co. I found a flat they had advertised and wanted to move in quickly, David and Sian helped it happen within a week. There were a couple of small problems with the property but they were very quickly sorted out. No complaints so far!
5/5
GoogleThe Martin&Co Derby branch, with the help of Sian , deals with you practically with: -Warm welcome -Clear communication -expertise and diligence in paperworks -empathy by helping you to move in the time of your own choice -make the property clean, net, legally safe, healthy and affordable for you ....and more Just get in touch with them and you will discover your happiness !!
Hello thanks very much for taking time to review our services. e hope you are all happy in your new home, let us know if we can help with anything.
5/5
GoogleRenting with Martin and Co was so smooth. Everyone I spoke with was so friendly.
Thank you so much for taking time to leave a review. Wishing you happiness in your new home
1/5
GoogleMy experience with this agency was a nightmare. They put a criminal in my property who caused six thousand pounds worth of damage in 2 months and had my other tenants threatening to leave. How did Martin & Co. deal with it ? They ignored it, did not communicate with me but when I communicated with them they lied and threatened. Absolutely horrific. I would recommend you avoid them.
Hello Eleanore. I have looked through our system and we do not have a record of yourself as one of our landlords. This is the review page for the Derby branch of Martin&Co and as we are independently owned, we are not directly connected to other branches. If it is with a different office could you please remove the review? If it is with the Derby branch then please contact the office with the property in question on 01332 650068. Thank you
1/5
FacebookGiven a 1 as zero isn't an option.aksed specifically to view pet friendly property's found one and paid deposit to be told sorry no pets ?! Have emailed twice in relation to time frame for my refund to be told the financial director is doing it. So obtained her email and no response at all . Will be taking this further unless I hear back soon !
We apologise for the confusion here. Unfortunately whilst the Landlord does 'consider' pets, he declined in this instance as is his prerogative. The application fee was paid by card so took a few days to clear in our account and a refund is now on it's way to you. If you have any other questions don't hesitate to get in touch with us at the office.
5/5
GoogleSo happy with it all good because when we have any issues u , u are always available for us ,thanks
5/5
GoogleFantastic and caring service! Had a stressful day of travelling and missed my property check in, they very kindly offered me coffee and cake as I waited and graciously helped me check in very late in the day. Many thanks to Sian and the team for their kindness.
3/5
Googlevery poor service and high fees. A month after checking out and still not received deposit back.....UPDATE: we have now had notification that our deposit has been agreed by the agent after requesting shortly after we moved out on 6th February. After considering what happened we feel that this was a joint delay between Agent and Landlord so I have amended my review accordingly.
Hello Darren. Please accept my apologies for the delay you have experienced in claiming your deposit back. As I have explained today in my call Martin&Co does not manage this property and did not receive instruction from the landlord until 1st March. I appreciate your feedback today. Best wishes in your new home.
1/5
FacebookPlease avoid this letting agency if you want your deposit back. Me and my partner gave our end of tenancy notice one month before we moved out and the agency is now saying that we left without letting them know. We have all the evidence that it has been done. The agency is now avoiding all our calls and emails. They say they will ring us back but they never do. Last time we rang them they just hung up on us in the middle of the call.
5/5
GoogleI have used Martin & Co for over thirteen years. Totally reliable, helpful and proactive. An added bonus is that they ensure I stay compliant with all the forever changing legislation. I would highly recommend for lettings and sales alike.
Thanks for the review Tracy!
5/5
GoogleApril Clarke has been outstanding in a long and complicated house sale. She has kept me informed all the way and having sold many properties this is the best service I have ever had. Please use this as a reference in any way you see fit. Thanks again Tony Doyle.
4/5
GoogleWe would like to thank Saraya for the great work she did in sorting out our council tax. The service was very quick and she got the issue resolves within 24 hours, which when you live in another country is very good peace of mind. Thanks again
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
