Every review we hold for the Derby office, from every platform, shown as written. First names only.
★★★★★ 1/5
Googleleft the property early, paid full re-letting fee even though it was only three months to the end of my contract. only to find out that they have listed the property in the market as available at the date that my actual tenancy runs out rather than "available Immediately", so that they can charge the landlord full re-letting fee in three months. I called them to see why they have done that and they changed the dates immediately to "available now" and outright denied such thing has happened.
Torpid · 23 June 2018
Agent replied
Hello
Mr Mohseni you chose to vacate the property whilst still in a fixed term tenancy. You have paid a fee for Martin& to re-market the property on your behalf in the hope of finding a tenant to replace you. We have conducted viewings but have not yet received an application. I understand your difficulty, however you are in contract and are required to pay the rent until the contract ceases, or until we can find another tenant. We continue to actively market the property's availability, however you will need to continue to pay your rent to avoid court action. Your current rent remains outstanding. If you wish to discuss this in person we are happy to do so. Please contact our office for an appointment on 01332 650068.
★★★★★ 1/5
Googleleft the property early, paid full re-letting fee even though it was only three months to the end of my contract. only to find out that they have listed the property in the market as available at the date that my actual tenancy runs out rather than "available Immediately", so that they can charge the landlord full re-letting fee in three months. I called them to see why they have done that and they changed the dates immediately to "available now" and outright denied such thing has happened.
Ash · 15 April 2018
Agent replied · 14 April 2023
Hello
Mr Mohseni you chose to vacate the property whilst still in a fixed term tenancy. You have paid a fee for Martin& to re-market the property on your behalf in the hope of finding a tenant to replace you. We have conducted viewings but have not yet received an application. I understand your difficulty, however you are in contract and are required to pay the rent until the contract ceases, or until we can find another tenant. We continue to actively market the property's availability, however you will need to continue to pay your rent to avoid court action. Your current rent remains outstanding. If you wish to discuss this in person we are happy to do so. Please contact our office for an appointment on 01332 650068.
★★★★★ 5/5
GoogleExcellent service by Chris. Contacted him to sell a property after struggling with another agent. Chris and the team went above & beyond to get the house advertised and ready to go quickly, kept in touch regularly and were easy to contact. A sale was agreed shortly after at a great price, and accepted today!
Tom · 4 July 2021
★★★★★ 1/5
Googleleft the property early, paid full re-letting fee even though it was only three months to the end of my contract. only to find out that they have listed the property in the market as available at the date that my actual tenancy runs out rather than "available Immediately", so that they can charge the landlord full re-letting fee in three months. I called them to see why they have done that and they changed the dates immediately to "available now" and outright denied such thing has happened.
Torpid · 31 October 2017
Agent replied
Hello
Mr Mohseni you chose to vacate the property whilst still in a fixed term tenancy. You have paid a fee for Martin& to re-market the property on your behalf in the hope of finding a tenant to replace you. We have conducted viewings but have not yet received an application. I understand your difficulty, however you are in contract and are required to pay the rent until the contract ceases, or until we can find another tenant. We continue to actively market the property's availability, however you will need to continue to pay your rent to avoid court action. Your current rent remains outstanding. If you wish to discuss this in person we are happy to do so. Please contact our office for an appointment on 01332 650068.
★★★★★ 1/5
GoogleI used Martin & Co as a Letting Agent on my single property for 22 months; although at first they appeared proactive and forward thinking, this was clearly just a veneer to attract customers. Sticking to the facts, the following reasons led to me finding ‘anyone’ else:
Not proactive with finding new tenants and minimising voids.
Expensive fees when compared to the quality of service.
I was not paid rent for 3 months, Martin & Co didn’t even notice
A large urine stain on the carpet was not noticed on a tenant’s check out.
Poor communication, although Holly P seemed to be the only positive to speak of.
I received rude and threatening emails when I suggested leaving.
An appalling overall service with much left to be desired. Seriously do yourself a favour and use absolutely anyone else.
A · 28 April 2017
Agent replied
We are interested to read your comments on the Martin&Co service. We have a different perspective, in that we managed your property according to our terms of business for a number of months, and when the property became vacant we found a suitable professional tenant who you refused. You withdrew the property from our agency and we invoiced your for professional work carried out on your behalf to source a tenant. At all times we have acted according to The Property Ombudsman and Arla Code of Practices.
★★★★★ 5/5
GoogleI have used Martin and Co Derby for many years and always found the team there to be professional, helpful and efficient in finding new tenants and sorting all the paperwork. The team is also available to consult on any day to day matters. I wouldn't consider using any other agent as I value our good working relationship of long standing.PositiveResponsiveness, Quality, Professionalism, Value
IAIN · 27 June 2022
Agent replied · 26 June 2024
Thanks so much for the review. As always, happy to work with you!
★★★★★ 5/5
GoogleA great family run company, Sian and David have been brilliant with me in a difficult situation and could not do enough to help, would highly recommend them !
Sarah · 29 July 2019
Agent replied
Thank you for taking the time to review our service. If we can help with anything else you know where we are!
★★★★★ 5/5
GoogleExcellent service by Martin & Co, Derby. Liaised well with myself the buyers and both sets of solicitors, and sorted out any issues promptly. I can thoroughly recommend the Company.
Max · 6 November 2025
★★★★★ 5/5
GoogleWould like to thank Kasia - very helpful, keeps me informed of any maintenance issues. Always very friendly. Thank you.
Gail · 9 November 2021
Agent replied
Hi Gail, thank you for leaving a lovely review!
Martin & Co
★★★★★ 1/5
GoogleWorst letting agent!
before we moved into the property by martin and co, we specifically said that we want the rubbish from the garden and the brown bins to be gone, as well as the electricity and gas to be working.
we had to wait bloody 10 days for the electricity and gas, and even then, the letting agency only gave us a number to call and pay off the previous tenant's debt.
with the rubbish and the bins, even after a month of complaining and begging, still nothing
it got to the point that we are embarrassed going to the letting agency and calling them because we have done it so many times
Viktoria · 5 July 2016
Agent replied
Hi Viktoria. I have looked through our system and we do not seem to have a record of yourself as a tenant. If you were residing in a property with someone else as the lead tenant then please let us know.
This is the review page for the Derby branch of Martin&Co and as we are independently owned, we are not directly connected to other branches. If it is with a different office could you please remove the review?
If it is with the Derby branch then please contact the office with the property in question on 01332 650068. Thank you
★★★★★ 1/5
GoogleIt all started when they gave me the house keys... The house was in such a terrible condition that we had to wait for another week before moving in! Dirty, filthy and carpets were disgusting! they promissed they were going to get the cleaning sorted before we moved in but there were even spaghetti on the ledge of the dining room!
We also reported lots of things to do once we moved in, 7 months after, nothing has been done at all! i.e. some tilts in the kitchen were a bit loose because there was a "little" water leakage, well, they fall down 3 months later; and after many calls, emails and letters, it is still there, no work has been done!!
From the point of view of a tenant, I'd strongly recommend to look for a property somewhere else...
Hector · 6 July 2015
Agent replied
Dear Hector,
I am sorry that you felt this way but I can only find one maintenance report for the duration of your residency in a property managed by Martin&Co. My system shows this was reacted to within the hour of it being reported.
If you wish to discuss the matter further then please do call the Derby branch on 01332 650068.
Thank you.
★★★★★ 1/5
GoogleAwful, Awful, Awful. You can report maintenance issues for months on end and nothing gets done. Terrible management (David McKnight) -
extremely rude and will lie to you regarding issues you have reported just to get you out of his office so he can do more viewings for poor, unsuspecting, potential tenants. AVOID THIS PLACE REGARDLESS OF PROPERTY AS A TENANT.
Glamour · 5 July 2017
★★★★★ 5/5
GoogleFor the 6 years I was a residential landlord, Martin @ Co, Derby, provided me with an excellent management service. Sian and David were always very helpful and approachable and any minor hiccups we had were soon sorted. I'd thoroughly recommend them and if I become a landlord again, they would be my first port of call. Nick
Nick · 29 July 2019
★★★★★ 5/5
GoogleMartin & Co in Derby offer a fantastic service and they have gone above and beyond with my sales and lettings. Chris McKnight has been amazing, extremely helpful and proactive and would highly recommend Chris and his team.
Simon · 6 March 2023
★★★★★ 5/5
GoogleFriendly, approachable, efficient and extremely professional. We had a difficult situation which Sian and Chris were extremely understanding and pulled out all the stops and did everything possible to enable a property to be secured. I would highly recommend and cannot thank them enough.
Alicia · 11 July 2022
★★★★★ 5/5
GoogleExcellent service from Chris and the sales team. Helped ao much in the purchase of our first property. Can't thank him enough. Would 100% reccomend.
Rajvinder · 1 September 2019
Agent replied
Thanks for taking time to review our service. We wish you much happiness in your new home
★★★★★ 2/5
GoogleReview has been written in photo attachments - too long to write here.
John · 28 April 2022
Agent replied · 27 April 2024
Please contact Martin&Co on 01332 650068 to discuss your review. We are unable to identify you and are unaware of any reason for leaving this review.
★★★★★ 5/5
GoogleReally good, fast and efficient work! Thank you Libby! 🙏PositiveResponsiveness, Quality, Professionalism
Edward · 9 June 2022
Agent replied · 8 June 2024
Thanks Edward
★★★★★ 5/5
GoogleI have dealt with David Mcknight and Sian turner both have been a pleasure to deal with, highly recommended !!
Steve · 21 December 2020
Agent replied
Thanks very much for taking time to review our services! Wishin you a very happy Christmas
★★★★★ 5/5
GoogleAs a property investor in Derby I have had the good fortune to work with David and his team on several occasions. They have been extremely helpful and gone the extra mile to assist with resolving remedial problems using their power team and helped to source furnishings when necessary. I will most certainly use them again.
Karen · 29 July 2019
★★★★★ 5/5
GoogleMartin & co derby is unarguably the best letting company. I have been Privileged to have gotten some tenants for them by recommendations. When it comes to communications about concerns, they are approachable. In terms of maintenance, they give you prompt attention and response. Their customer relationship is top notch, above all the houses tyhey manage is always habitable and in good shapes. Kudos to them.
Henry · 17 May 2024
★★★★★ 5/5
GoogleWe have just moved into our new home and April was our contact at the Derby Branch of Martin & Co. She was helpful from the first time of showing us the property right up until the day of completion, providing constant contact throughout at all stages. Highly recommend requesting April if ever working with this estate agent.
Rob · 7 September 2017
★★★★★ 4/5
GoogleThe team has been very helpful and nice all throughout the process. Ms. Maddie is very approachable.
Hilario · 30 May 2024
★★★★★ 5/5
GoogleWe just moved into a property through Martin &co. It was really a quick move with no hassles. Staffs are always reachable for an assistance and updates on the application.
Vicky · 13 September 2025
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
