Martin & Co Derby reviews

★★★★★ 1/5

Facebook

Derby Martin & Co, what an absolute joke of a company! Avoid this estate agents at all costs! We moved into a property in October and have had to call them numerous times to report problems, which they have done absolutely nothing about, they never call back! From giving the keys to workmen to let themselves in to flooding in the basement, right next to the electric board, which could of set the house on fire with me and my children in! We’ve had nothing but problems, would not recommend! Do not waste your time or money!!!

Sophie · 12 March 2021

★★★★★ 1/5

Google

Rung to enquire about a property listed today. I wanted to make a cash offer at the listed price without a viewing just like a property I bought from them 2-3 years ago. I was informed that they do not have the full particulars of the property and will not accept offers without a viewing which they can’t give me regardless at the present moment in time! Great sales service. If you are looking to buy a property quickly, efficiently and without any games then I would suggest you look elsewhere like myself!

King · 29 April 2024

★★★★★ 1/5

Google

Disappointed with Martin & Co estate agents, I had scheduled an appointment with them for a property viewing, and after waiting for an entire week, I arrived at the location only to receive a last-minute message from them informing me that the appointment had been cancelled. This lack of consideration for a client's time is completely unacceptable and reflects a level of unprofessionalism that I did not expect from a reputed agency. Such experiences erode trust and cause significant inconvenience, which I hope the agency will work to prevent in the future

Sam · 19 April 2024

★★★★★ 5/5

Google

I have been a landlord with Martin and Co for several years and their service is outstanding! I especially appreciate all the work April and Holly do for me! They are assets to the Derby branch and make my day when I ring the office with a query. They always solve any issues very quickly! Martin&Co Derby is highly recommended to all landlords. But Christines the best :-D

Steve · 29 July 2019

★★★★★ 5/5

Google

I recently rented a house through Martin & Co, and I must say, the experience was fantastic. Maddie, the agent who assisted me, was incredibly helpful and ensured a smooth process from start to finish. She was attentive to my needs and made sure all my questions were promptly addressed. I'm grateful for the seamless experience provided by Martin & Co, especially with Maddie's assistance. I highly recommend their services to anyone looking for a reliable and hassle-free renting experience.

Maria · 12 April 2024

★★★★★ 5/5

Google

We have had a great experience with Sian and the team. The service was excellent, they were super responsive and helped to sort out minor issues and answer our questions quickly. Many thanks!

Elizabeth · 30 June 2020

★★★★★ 5/5

Google

Very helpful staff really smooth process. Moved in to the accommodation within a very time. Was given a great tour by Olly and Hannah who sold the property really well. The admin side of things done my Holly and Jaz was great and they even went that extra mile by staying in the office an hour after their shift had finished. Really great company with great staff.

Craig · 29 July 2019

★★★★★ 5/5

Google

David and the team were very helpful with viewings after work hours. They managed to quickly process the paperwork and give me the keys in less than 3 days. Saved me in a pinch, thanks!

Hawkblaze1954 · 29 July 2019

★★★★★ 5/5

Google

We have found this Company Martin & Co Derby to be excellent . Quick response to any queries. Well mannered, polite, always cooperative. We took advice from Oliver regarding upgrades initially and this has proved to be wise advice. The builder Andy is excellent and works done were to a very high standard. Inspections carried out by Danny again excellent and prompt. Also account manager Christine & team excellent. John&Maria.

John&Maria · 19 July 2016

★★★★★ 1/5

Google

Without a doubt the most DIABOLICAL renting experience I have ever had. Martin and co are shambolic, their service is terrible and the staff are the most unhelpful individuals I have ever came across. To begin with when I viewed the property I was told the other tenants were proffessionals who were women and a mature student who was male which seemed ideal. Upon moving into the property I found out he was a convicted violent criminal. He had been kicked out of University for not disclosing his record and was being allowed to live in the property until his student finance ran out. I contacted Martin and Co about this to be told its 'none of my business who the other tenants are' which i find disgraceful. As a paying tenant and a young women; I have every right to know if someone who I am living under the same roof as compromises my safety. In the following three months he resided in the property he was often drunk and verbally abusive towards myself and other tenants. Maintenance reports were frequently ignored or dealt with ineffectively. For example our landlord bled the radiators and didn't increase boiler pressure, therefore we lost heating in the middle of January. Their solution was to provide 4 heaters, 2 of which didn't work and left 2 of us freezing cold. One of my housemates has thick mould grow up one wall in her room during the winter months which is clearly some kind of structural/ damp issue, their advice is to 'open a window'. They are quite frankly useless. The landlord constantly enters the property without giving notice which is a breach of the tenancy agreement.  Martin and Co do not care about this unproffessional and inappropriate behaviour. Also two days prior to me leaving the property I was putting some things in the bin when my groundfloor room door blew shut, leaving me locked out. I called Martin and Co as luckily I had my phone in my pocket, they told me I would have to walk to town to get some keys from them. I informed them I had no shoes or coat and it was a 20 minute walk to which they responded thats not our issue. Luckily I managed to open the door with other methods or I would of been locked out of my room for the forseeable future! I have been renting for 6 years both professionally and as a student and this is without a doubt the most disgraceful service I have ever recieved. DO NOT RENT WITH MARTIN AND CO

Kathryn · 4 July 2020

★★★★★ 5/5

Google

Martin and Co helped me move into my current house share; the agents themselves were really helpful and you could tell they wanted to find you the place that would suit your needs and requirements rather than trying to push you into the first place that met your price range. The team in the office were fantastic too, welcoming and professional and the fact its family run adds to that personalised experience. If your looking for a clean, well kept property (As they ensure that inspections and cleaner visits are regular) then choose this firm. My house mates are no trouble what so ever as they mainly tend to house working professionals and the property itself is kept modern and clean.. rent prices are reasonable and you also get bonuses like discounted rates with certain gyms and retailers.. what more could you want?

George · 18 June 2020

★★★★★ 1/5

Google

Arranged a viewing with them today and they didn't show. When I phoned to ask where they were they said they'd already agreed an application with someone and then said that one of their colleagues had phoned & emailed me that morning (which they hadn't). I wouldn't usually leave a negative review for a simple mistake, but I'm not a fan of liars/timewasters. Poor service.

Jacob · 13 December 2022

★★★★★ 5/5

Google

Exceptional service to me as a landlord. Being a first timer landlord - Martin&Co and everybody involved have been amazing to me. I had previously used other letting agents but as soon as my friend referred me to Martin&Co everything was sorted very timely with super professional advice to maximise potential for me. Over the moon and look forward to working with them over the years for all properties.PositiveProfessionalism

KrJuniour · 12 June 2022

★★★★★ 5/5

Google

April, from Martin & Co was brilliant in every respect when dealing with the sale of my house. She was in touch on a regular basis with updates and was constantly in touch with the relevant solicitors which meant I didn't have to chase them! Nothing was too much trouble for her and I wouldn't hesitate to recommend her to friends and family. Many thanks April! Karen Gard

Russell · 5 July 2017

★★★★★ 5/5

Google

I have been renting a property with Martin and Co in Derby for over a year, the staff have always been a great help especially Sian when required and the property is lovely. Would defiantly recommend.

Richard · 22 November 2023

★★★★★ 5/5

Google

Georgina was a Godsend. She was really understanding and extremely friendly for the start. The service that I received was exceptional and professional. I highly recommend Martin & Co and will most definitely be returning back in the future. Thanks a million!

Marcia · 18 June 2023

★★★★★ 5/5

Google

Had the pleasure of using Martin & Co in the most stressful of situations. Maddie, Katie and Sian were always on hand to answer and questions. Wouldn't hesitate to use Martin & Co again in the future. Thank You 😊 xx …

Andrew · 4 June 2023

★★★★★ 1/5

Google

Worst letting agent! before we moved into the property by martin and co, we specifically said that we want the rubbish from the garden and the brown bins to be gone, as well as the electricity and gas to be working. we had to wait bloody 10 days for the electricity and gas, and even then, the letting agency only gave us a number to call and pay off the previous tenant's debt. with the rubbish and the bins, even after a month of complaining and begging, still nothing it got to the point that we are embarrassed going to the letting agency and calling them because we have done it so many times

Viktoria · 29 July 2019

★★★★★ 1/5

Google

Been the first time i have used Martin and Co it will be my last . From the first day i arranged to to set up a contract with , the staff was so rude and bullyish over the phone , i thought i might have some doing's with them ? As i work away i left my Keys at home i rang them to see if they had a spare set , they charged me £20 i couldnt believe it i could get 6 cut for that . And finally when i left trying to get your deposit back they take a fee of £15 for cleaning what a joke , so dont bother cleaning your room before you leave cos you get charged for it what ever . So that was my first and last time with this company hope this helps people out there if there thinking of using this company !!!!

Michael · 29 July 2019

★★★★★ 1/5

Google

By far the worst and most incompetent letting agency I have ever had to deal with. The attitude of the staff is atrocious and one has to chase them up a million times in order to have a minute issue addressed and dealt with. They've honestly only achieved that one star by default as there is not an option to accredit them with the zero stars they so truly deserve. I would not advise anyone to opt to use their services even if they threw in a free kidney.

Simon · 29 July 2019

★★★★★ 1/5

Google

Absolutely disgusting service! Very unprofessional and rude! Having to constantly pay their made up charges and they never reported the things that need repairing!! No contact from the landlord ever! I wouldn't ever recommend this company as they tried to con us out of the property after taking the deposit and tried letting another couple have it even those we was about to move in that day! The man who showed is around the property was hungover and smelt of alcohol and he didn't know anything about the area, council tax, rent, he knew nothing!! Absolutely unless!! They let themselves in to the property whenever they want without asking even though the contract says they should give 24 hours notice! Awful service!!!

Shannon · 29 July 2019

★★★★★ 1/5

Google

Very Unprofessional. We saw a flat and totally loved it! I called right away before we left the flat to let know that we are interested and want to make an application. They said they going to call me the same day. Nobody called. The next day my boyfriend called and paid the application fee. After three hours suddenly they called and said that somebody already took the flat. How possible? Very poor communication and we felt very disappointed as we thought that everything was going as we expected. Would not recommend this letting agency and definitely will not pay any attention to their lettings anymore.

Natalia · 29 July 2019

★★★★★ 1/5

Google

Shocking; They take on way more work than they can handle. I don't think they have ever communicated with my landlord in their lives. Long strings of emails never actually get anywhere as they do not take the time to read previous complaints. Their systems used are useless, I reported an issue three times about a problem which was there when i moved in. This was never fixed and I was then charged for it upon leaving!

Robert · 23 May 2020

★★★★★ 1/5

Google

Arranged a viewing with them today and they didn't show. When I phoned to ask where they were they said they'd already agreed an application with someone and then said that one of their colleagues had phoned & emailed me that morning (which they hadn't). I wouldn't usually leave a negative review for a simple mistake, but I'm not a fan of liars/timewasters. Poor service.

Jacob · 4 July 2022