Martin & Co Derby reviews

★★★★★ 1/5

Google

Rented a room with them. They wanted to claim the full £250 deposit despite me leaving the room in clean and good condition. Bear in mind when I moved in there were spiders and cobwebs in the room. One of the reasons for the deposit claim was to "redecorate the toilet". Absolutely ridiculous to use my deposit to redecorate a toilet that I won't be living in. Thankfully I won the dispute. In addition, they hardly reply to emails, which delayed my move in date. I will never be renting from them ever again. Good riddance.

Julian · 16 August 2026

★★★★★ 5/5

Google

Had one of the best experiences with renting companies in my life. Scheduling a property viewing was a one-call matter, very convenient. The process of signing the tenancy agreement was clear and straightforward. And when my plans had to change unexpectedly, the team did their best to help me end the tenancy with as little financial loss as possible. Special thanks to Maddie for supporting me and answering all my questions throughout the whole process.

Dmitry · 13 July 2025

★★★★★ 5/5

Google

I would love to thank Maddie and Caro , if not mistaken on the names.Thanks ladies for the very good/ excellent service. Thanks to the Letting Management and your Team. You are very good in time keeping on viewings, you deliver what you promise and the system you use for applications is good and very easy. Wish you many more new customers and more houses to let /manage and to sell as well.

Fortune · 13 July 2025

★★★★★ 5/5

Google

An excellent service from the beginning to the end of the process. The whole team has been great, a big shout out to Maddie who was so patient with all our questions and so quick to respond. Would highly recommend.

Lesley · 26 June 2025

★★★★★ 5/5

Google

The team at Martin and Co Derby were / are fantastic from start to finish! Maddie has been an absolute star from answering my questions, chasing queries and even helping with small tasks to take the stress and pressure off. I would absolutely recommend.

Keely · 13 February 2026

★★★★★ 1/5

Google

Automated message is broken. No one answers the phone, called 3 times and keep getting a message after waiting around 15 minutes stating that the lines are busy and I can either hold the line or email and then get cut off. Why give me the option to hold the line and then cut me off?? It's pretty obvious that whoever was in the office on Saturday 12th July at around 11am was clearly sitting there twiddling their thumbs and avoiding calls. Each time I called I was either position one or two in the queue so clearly the lines weren't busy. The whole reason I called in the first place is because no one got back to me when they told me they would. Absolutely fabulous service 👍

Vixiena · 13 July 2025

★★★★★ 5/5

Google

I dont normally leave reviews but I had. From.start to finish these guys have been exceptjonal..From communication, to help amd the final day..I cant praise this company amd the people who work for them enough...if you need a place to rent or buy , go here first...omve again a massive thanks From me.

Richard · 8 October 2025

★★★★★ 5/5

Google

Would highly recommend this estate agency. Matthew was friendly and professional, showed a genuine interest in our house and kept us informed throughout the process.

Catherine · 23 April 2026

★★★★★ 5/5

Google

We are very impressed with Martin & Co Derby Estate Agents. We got excellent support during purchase of the properties as well as getting HMO Licence. We are quite happy with support received & will continue to develop portfolio with them. Most important things for us is that team members are approachable even on WhatsApp. We would like to thank Chris, Leanne and Martin team for guidance & support. A great professional service.PositiveResponsiveness, Quality, Professionalism, Value

KRIS · 18 June 2022

★★★★★ 1/5

Google

As a landlord please avoid, first tenant sporadic pay then second tenant stopped paying. I went round noticed bed set up in living room neighbours telling me various people coming and going found out she was sub letting, so Martin and co did not do the vetting correctly or the periodic checks on the house. Bad tenant finally left Martin and co kept the deposit as David knocked on the door twice so deposit was to cover this. Complete con artists tbh avoid. I can only assume some of the tenants behaviour has rubbed off on David as he is as big a con artist as the tenants they provide.

Sandra · 18 September 2021

★★★★★ 1/5

Google

UPDATE: What a surprise - a response suggesting my experience is bogus. Perhaps I didn't want my house purchase being affected in spite for providing my feedback? I was actually checking in to perhaps delete my review thinking that my original feedback may have been taken on board and was no longer necessary at the top of your reviews... ORIGINAL REVIEW: If you'd like to be insulted or horrendously pressured into a sale, speak to Chris from Martin & Co. If the insults don't work, he'll start threatening dates of sale cancellation. Naturally, speaking directly to the seller confirms that he's making these dates up. I strongly recommend avoiding this agency at the current time. Disappointed.

J · 4 July 2021

★★★★★ 5/5

Google

Great experiance with this company, i have moved upto Derby from Norfolk for work and straight from first contact all stress was taken out of finding a place and getting everything setup from seeing the room to sending monies over all clear and easy to do Maddie was super helpful and even when my first room didnt go ahead we soon got another one sorted and over the line would recommend these guys to anyone top draw and will be using again when i start my flat hunt big thankyou 🙂

Gareth · 3 June 2024

★★★★★ 5/5

Google

Sian, David and the team have done a great job of finding our new tenants. We had 25 days of vacancy between tenants, however due to their proactive chasing of potential tenants and with regular encouragement from me, the void was not longer. They have looked after our flat and our tenants since we purchased the flat over 2 years ago and I am very happy with the level of service. It has been difficult during the COVID lockdown and we did have to drop the rent slightly to encourage new tenants, but then after the rent drop, Martin and Co found a tenant quickly.PositiveProfessionalism

Walter · 18 June 2021

★★★★★ 5/5

Google

Martin & Co have been excellent through the entire sale & purchase of our properties. Chris and Niall were always at hand to help with any queries. They made the whole process as stress free as it could be. They dealt with both the purchase and sale of our properties. We encountered many issues along the way and it was good to have them to help with these issues. We had contacted various estate agents to value our property, and went with Chris, whose fees I would say are mid-level from the quotes we got. Yet the value I got from the service was priceless. Chris dealt with all the marketing, taking pictures, a virtual tour etc. and made the process feel easy. Not having sold a property before, the hand holding process was exactly what we needed. Chris also managed to get us 10% above our listing price which was very useful! I don't think I will be purchasing and selling again any time soon, however, when I do in the future, I will certainly be using Martin & Co again. Can't recommend enough.PositiveResponsiveness, Quality, Professionalism, Value

S · 18 June 2021

★★★★★ 1/5

Google

Edit: Thank you Martin and Co for your sarcastic response below, and for proving my point on your unprofessionalism on a public platform for prospective tenants and landlords to see. Not once did you explain to me how DPS works (I never asked, plus that would involve you answering the phone or replying to an email), in any case your advice would have been useless considering you clearly do not know how to use the process yourself. My advice to you in the future would be that you actually submit evidence to the DPS for your fictitious claims, even if it is made up. Worst experience I have ever had with a lettings agents. Very helpful and responsive when enquiring about a property but once the tenancy agreement was signed this completely stopped. Extremely difficult to get an answer from anyone, emails constantly went unanswered and calls never returned when I was told they would be. It appears only David the director was capable of answering questions and even then he was rude and unhelpful. They made a false claim on my deposit for a stained mattress, which I have since successfully disputed with evidence. David was very patronising and unprofessional when trying to discuss the dispute over the phone; from this point I gave up attempting any communication with them and used the Deposit Protection Service instead. After 4 months of dispute via the DPS, Martin and Co couldn’t even be bothered to submit their “evidence” to support their claim. Complete waste of time and dreadful, unprofessional service.NegativeResponsiveness, Quality, Professionalism, Value

Maddie · 15 June 2021

★★★★★ 2/5

Google

Not a nice agency. when i was struggling to pay my rent from starting a new job after being in and out of temp work I was spoken to quite rudely and asked to pay more than i could afford. the lady said " i can't! I've never met anyone so irresponsible in all my life" i was very upset at the time and thats hardly the nicest thing to say. My current landlord is alot more understanding. Things were never fixed on time or fixed at all. There was a lot of issues in the house that were not dealt with. I found the receptionst to be blunt, rude and unfriendly. Will never use again. In response to your comment. I struggled to pay the rent once. That was not the main issue we had months of mould in the kitchen which was not fixed, it took months to be fixed and when it finally was all you did was paint it?! There was violence and bullying in the household.Your customer service skills are awful insulting a tenant when she is crying is disgusting behaviour. All the other times I paid my rent on time and paid months in advance upon moving in. It did not happen a number of times. They are liars. Do not trust.

Zainab · 27 April 2021

★★★★★ 2/5

Google

Not a nice agency. when i was struggling to pay my rent from starting a new job after being in and out of temp work I was spoken to quite rudely and asked to pay more than i could afford. the lady said " i can't! I've never met anyone so irresponsible in all my life" i was very upset at the time and thats hardly the nicest thing to say. My current landlord is alot more understanding. Things were never fixed on time or fixed at all. There was a lot of issues in the house that were not dealt with. I found the receptionst to be blunt, rude and unfriendly. Will never use again. In response to your comment. I struggled to pay the rent once. That was not the main issue we had months of mould in the kitchen which was not fixed, it took months to be fixed and when it finally was all you did was paint it?! There was violence and bullying in the household.Your customer service skills are awful insulting a tenant when she is crying is disgusting behaviour. All the other times I paid my rent on time and paid months in advance upon moving in. It did not happen a number of times. They are liars. Do not trust.

Anon · 7 April 2021

★★★★★ 5/5

Google

Maddie and Ruby went above and beyond from day one when we first went to view our new home. Nothing was too much trouble and the service was exceptional. They also took time to help us through every stage of the process. Would highly …

Tina · 23 August 2025

★★★★★ 5/5

Google

I'm delighted to share my positive experience with Martin and Co regarding their exceptional house management services for both landlords and tenants. This marks my second house with them since arriving in the UK, and the transition from my previous residence to the current one was truly remarkable. After struggling for nearly two months with other agents to find suitable accommodation for my soon-to-join family, my interactions with other agents left me disappointed during my two-month struggle to secure suitable housing for my family. Frustrated by the lack of progress, I decided to explore Martin and Co's website, where I discovered a property that met our needs perfectly. The entire process, from initial contact to moving in, was efficiently handled, allowing me to relocate within a mere two weeks. My wife was particularly pleased with their excellent service and prompt responses to our inquiries. I am impressed by the customer-oriented approach of Martin and Co and their dedicated team, especially Maddie, who consistently addresses our concerns via email. I extend my gratitude to everyone involved, and I eagerly anticipate the possibility of purchasing a house through your services in the future. 🙏 Kudos to the Martin and Co team for their outstanding service. 🙌

Babatunde · 12 April 2024

★★★★★ 5/5

Google

After a family bereavement last year i spoke to Both Sian and David at martin and co who promptly found me a suitable property. Since The issues with covid 19 i had struggled this year with rent and was always helped by everyone here. Any issues have been promptly fixed and all the staff are polite and courteous. I would recommend Martin and co due them being a family run lettings agents who really care about their tenants.

Mike · 27 April 2021

★★★★★ 1/5

Facebook

Stop ripping customers off and stop illegally entering peoples homes EDIT: As you've deleted the comments made between us I'll add them here where you can't delete. Wow that's the fastest response I've ever had from your crappy company. You've already investigated the matter in which I'm talking about and guess what you found your awful, rude co worker David innocent without evidence, unlucky for us we couldn't prove you guys wrong but since that horrible encounter we've installed a camera so if he tries his same tricks again and illegally enters my home again you'll be taken to the cleaners, duck. Oh and while you're here how about sorting out our hot water problem that we've been reporting for a year and a half? The hot water tank isn’t working and relying on the heating for hot water which doesn’t give us enough hot water to shower for more than 5 mins, 10 if you’re really lucky! Or how about the leaky hot water tank which has leaked through the ceiling and onto our new camera and broke it meaning we've had to replace it, never mind the horrific damage it's done to the ceiling itself?? Or how about the broken cooker you've left us with for the past 6 weeks with no correspondence letting us know what's happening?? This has all been reported multiple times on property file and all that happens some bloke comes round and fobs us off and nothing actually gets done. Absolutely disgraceful and as a company you should be ashamed.

Matthew · 12 September 2020

★★★★★ 1/5

Google

I am in shared accommodation with Martin & Co and have been for the last year and half, I have been happy living here so i signed a new 12 month contract, unfortunately my mother has been in hospital for the past 3 months and has been told that she is unable to return home without somebody with her 24/7, I called into the office before my current contract expired and the new one 'kicked in' to discuss this and the girl i spoke with said she was sure there would be something they could do for me but would need to speak to the director and that she would call me the next day, a couple of days past with no contact from them so i called the office and spoke to David (presumably the director) he was aware of my predicament (so why no phone call), he was very blunt with me stating that there are no cooling off periods in the contract and the only thing they could do is re advertise my room but with that there would be no guarantee as the property has had empty rooms for months and i would also have to pay £120 to re advertise! He continued to agree that circumstances change but showed no empathy whatsoever, if i could see him through the phone I'm certain that he had pound signs in his eyes and an empty space where his heart should be! so i am having to stay here whilst my mother is having to pay £650 per week to stay in a nursing home instead of going home, my question is would David like this to be happening to his mother? I think not, I will be asking my landlord the same and seeking advise from citizens advice, I am not asking a lot I am just wanting to be with my mother so she can be where she belongs

Matt · 23 May 2020

★★★★★ 5/5

Google

Fantastic company that hasn’t let me down. Niall and Maddie have been amazing with assistance and always at the end of the phone when I needed them. I’m a nervous mover but they are there for you. Highly recommend using this letting agency. Positive feelings towards them all… great folks and thank you Elliott

Ajuku · 15 April 2025

★★★★★ 5/5

Google

I have used Martin & Co for many many years as a landlord. They are very communicative, Helpful and efficient as a management agent. I would definitely like to do a shout out For Sian and David and the whole team who have always been there for any problems or help I have needed. I would highly recommend them if you are a landlord looking for a value for money service

Tony · 31 July 2024