Martin & Co Derby reviews

★★★★★ 1/5

Google

I was with Martin & Co for 1 year, my tenancy ended over a month ago and I still haven't been given my deposit back which should have been paid within 30 days after the end of tenancy... I called them 4 times within last month, each time I talked to different agents and every time I was told that my deposit would be sorted out soon but it hasn't, they've been stalling me! Terrible customer service, as soon as you start reporting house issues, it takes ages for them to come and fix them, you have to remind them about. David and others were all charming at the time of signing the letting agreement but they don't treat well the existing customers and those who want to break out.

Kinga · 10 October 2019

★★★★★ 5/5

Google

Martin & Co Derby did an absolutely fantastic job of selling our property. Highly professional throughout the process, gave valuable advice and kept us fully informed at every stage. Special thanks to Josh for a great job of marketing the …

JohnEva · 23 August 2025

★★★★★ 2/5

Google

Not a nice agency. when i was struggling to pay my rent from starting a new job after being in and out of temp work I was spoken to quite rudely and asked to pay more than i could afford. the lady said " i can't! I've never met anyone so irresponsible in all my life" i was very upset at the time and thats hardly the nicest thing to say. My current landlord is alot more understanding. Things were never fixed on time or fixed at all. There was a lot of issues in the house that were not dealt with. I found the receptionst to be blunt, rude and unfriendly. Will never use again. In response to your comment. I struggled to pay the rent once. That was not the main issue we had months of mould in the kitchen which was not fixed, it took months to be fixed and when it finally was all you did was paint it?! There was violence and bullying in the household.Your customer service skills are awful insulting a tenant when she is crying is disgusting behaviour. All the other times I paid my rent on time and paid months in advance upon moving in.

Zara · 20 August 2019

★★★★★ 5/5

Google

Absolutely top service. We were shown around our now home by Ebony who was very polite, informative and helpful with information regarding how to apply for the house - which we did that day. From then on, we were helped by Deanna, who was fantastically helpful from the start despite the house not being in the best condition and - with me and my partner being first time renters - put up with our deluge of questions given we had no idea what we were doing. Every staff member we interacted with was helpful and polite, they helped us get our applications sorted and were very patient when we made mistakes. Thoroughly recommend them as an estate agent. Top service.

Jimmy · 19 June 2019

★★★★★ 5/5

Google

Best in the town and I admire David and his whole team for the way they do what they do in the property business. Polite, helpful and professional- I bought my first property from different agent (not to mention the name) however they put me off with their arrogant attitude whereas at Martin & Co, I could see growing with them because their right and can do attitude. My HMO property was fully let within 5-6 weeks as promised. Am buying more properties through them now. Well done David and whole team- Vik Singh

Vikramjit · 19 June 2019

★★★★★ 1/5

Google

Do not use this company. I've amended this comment in reference to yours. Actually the lead tenant my ex partner left without notice - nothing to do with me as we had split up in Feb 2015 and I had vacated the property and provided evidence of this to yourselves. All payments were made in full to yourselves when I resided in that property were they not? My issue was that I think another deposit should have been taken from him and mine returned as you allowed him to sublet the property. I showed David evidence of text messages from my ex partner that he had someone else living there which was not part of the tenancy agreement. My deposit was taken for the lead tenants mistakes simply because you knew he wouldn't put another one down although David had a meeting with me and promised to get a deposit from him. The reason this review was giving in 2017 when our last dealing was in 2015 was because I was searching as estate agency in Derby. Saw yours come up and it offered me to write a review so I did!!!

Gnasher · 5 July 2018

★★★★★ 1/5

Google

Appalling customer service. You'll probably do better with any other agent in Derby. I was a tenant at one of their houses. From the very beginning, it's been an awful experience. It was a late start to the initial house visit because the agent didn't bring the right keys with him. He couldn't answer questions regarding the house nor the contract. When I went to their office to sign the contract, they weren't fully prepared with all the documents. There were also so many hidden expenses which was frustrating. Luckily, I had a fantastic landlord, whom I dealt with directly for the next few months. Finally, when it came to moving houses, it took Martin & Co nearly three months to get my deposit back to me! I had to keep calling them to remind them about it, as it didn't feel like it was a priority to them. A shocking experience! They came across as very lackadaisical and unprofessional. I have dealt with a number of agents in the past. Martin & Co were undoubtedly the worst in terms of customer service!

Vipin · 28 April 2018

★★★★★ 1/5

Google

ABSOLUTE DISGRACE !! For 3 years this letting agency has moved in troublesome neighbors next door for us. Music all day every day, children bouncing off the walls, the adults having full blown rows constantly in the garden. The local drunks use this house as a pub and yet MARTIN & Co do NOTHING !! Happy to receive there payments each month with no regard for the filth there placing beside people. We asked for the landlady's number as she the owner of the property, no they cant do that. Why is that ? The landlord/Lady have a right to know what goes on in the house they allow the letting agents to let out right ? I have video evidence, i have voice recordings, time and date stamped. Local Councillor has been notified as have the environmental health department. Regards Rob Matthews

Rob · 4 May 2017

★★★★★ 1/5

Facebook

DO NOT GO WITH THIS FIRM. ABSOLUTELY RIDICULOUS, COMPLETE LACK OF CUSTOMER SERVICE and no basic human compassion whatsoever.Wow..just wow: Went to see a flat - all decent, a few bits needed doing and got done to a good standard. Gave them all the money for referencing (which took ages),deposit and other fees, signed a slightly dodgy contract (watch out for the terms and conditions regarding what they can do with your deposit!), and got my keys...This is where it started to get interesting: someone (I assume one of the workmen or the cleaner) had BROKEN A TOILET SEAT and LEFT IT ON THE FLOOR, without replacing it, there were bin bags left in the flat (and loose rubbish in the bin) and thrown straight out of the window and left on the grass outside for everyone to see,the oven and the rest of the kitchen were plastered in what must have been years' worth of grime (took me three days to clean them myself)There was a gross mouldy curtain hung up in the living room, along with the whole room being generally filthy,I have been hoovering up masses and masses of sand and dust out of the carpet in my bedroom,THERE IS A LOOSE WIRE that is potentially live HANGING FROM A CEILING in the storage room,oh yes - the storage! So, I'm paying for it, but apparently I have to keep someone's huge old TV, a bike, a pram, a builder's ladder, a broken computer desk, another mouldy curtain, an a huge amount of just pure rubbish, because I'm not allowed to throw it away..but they wouldn't take it away? The stuff wasn't left in the rooms, it was left in the storage cupboards, and is clearly not needed.Furthermore, there is a case of RISING DAMP on one of the walls in the flat, which I'd reported STRAIGHT AWAY when I moved in, with pictures to show that the paint wasn't drying. I then re-sent the request, with pictures showing the advancement of the issue. I then asked them to respond to me by a certain date (today, a month after moving in), and they still haven't responded.I've had NO REPLY from them, apart from the initial "if you don't hear back by then, let us know"..which I did. I've had no time to chase it, but every time I called them previously, they have been short with me, which has seriously put me off. Holly is especially difficult to talk to - she has been good in the past, but that was when I was signing the contract. She either didn't pass on the message about my toilet seat, or didn't chase it up. No compassion, no care..just pure greed?PLEASE AVOID THIS COMPANY AT ALL COSTS, it's not worth the slightly cheaper admin fees, it really isn't.

Alisa · 21 November 2016

★★★★★ 5/5

Google

What a breath of fresh air! Great customer service from Maddie. She kept us involved throughout the whole process and answered questions promptly and without fuss. Thank you for such great service.

Melanie · 13 February 2026

★★★★★ 5/5

Google

Our seller used Martin and Co, Derby, to sell his house. As buyers we found them very professional, polite and approachable. They were brilliant. Special thanks to Chris as without him we wouldn't have found our 'Forever home' and a MASSIVE thanks to Amy who was just the best, she worked tirelessly to make sure we were ok and everything went through ok. Thank you Mr & Mrs P Morrisroe

Paul · 4 July 2020

★★★★★ 1/5

Google

Hi David , it's gary morrison owner of the littlecobbler Iam still waiting for payment for the keys I've cut for you Iam sure there must be a genuine reason for this - many thanks gary- Hi David - you have had two invoice books of key cutting done by me since early march- you have assured me on several occasions that you would settle this account - many thanks gary at the littlecobbler

Gary · 19 June 2018

★★★★★ 5/5

Google

Martin and co derby have been exceptionally good with me I am a single mum and I have struggled from time to time and the have always been fair and kind I can not thank David enough he has helped me be able to keep a roof over my 2 year olds head through a very difficult time so thanks to everyone that works there.PositiveProfessionalism

Katie · 18 June 2021

★★★★★ 1/5

Google

Dishonest especially David McKnight who really just about sums up why people dislike estate agents. If you are renting from these guys then be careful when trying to move out. They were given one months notice in advance, I emailed David to confirm no more payment would be taken. He replied yes moving out date would be 17th. My brother moved out of the flat then they said that actually he gave his notice 3 days late. He dated it the 20th and although had moved out on the 17th they now want another months rent. I even emailed David before the 17th to confirm they would collect the keys. He didn't reply as he is oily and slippery, he happily took the keys before telling us we had a month left and now wont give the keys back. Think twice before renting from this lot.

Lego · 18 June 2023

★★★★★ 5/5

Google

I have recently sold my house with Martin & Co. The hard work, commitment & dedication that Becki shown is nothing short of outstanding. The help & support she has given me has definitely been above & beyond any 5* service. I am a strong believer that communication is key and Becki never failed in this area. She listened to my frustrations with solicitors and assured me she would do all she could to help, and she did. She spent hours of her time on hold to multiple solicitors down my chain, chasing for updates & pushing for completion dates. On top of that she never stopped until we had a completion date. She contacted me in her own time, in the evenings to update me. When Becki tells you she will get back to you, there is absolutely no doubt that she won’t. Even if it’s in her own time. A girl that is true to her word. She pulled out all the stops to ensure the customer (myself) was happy & satisfied. Becki is a credit to Martin & Co. She is adding value to your business on a daily basis through sheer dedication & commitment. She is extremely professional for her age and shown me nothing less than 110% at all times. Her work ethic is something you should all be proud of. I will be contacting Becki again with my Buy to Let’s. She is an absolute ⭐️

Gemma · 18 June 2023

★★★★★ 5/5

Google

Libby Mellors has been very professional in her approch to renewing my contract, I tend to be a demanding person but she has managed to reach and excel all my expectations. Have had Martin & Co as a landlord for about 1 year now and their professional team is renowned for high standards in execution and negociation.PositiveProfessionalism

Vlad · 25 June 2022

★★★★★ 5/5

Google

I truly had an amazing customer service experience and achieved very fast results. With a very friendly staff and a warm welcome, I can genuinely say that they are an excellent team. Many thanks to Maddie Squire and the entire team! …

Huseyin · 13 April 2025

★★★★★ 5/5

Google

"I want to extend my heartfelt thanks to the entire team at Martins & Co House Agency, particularly Maddie and Josh from the Derby branch, for their incredible dedication and support. From the moment I reached out, Maddie and Josh went …

Loice · 13 April 2025

★★★★★ 5/5

Google

Couldn’t be happier with Martin & Co !! A fair, honest and open relationship is what I’ve always been given from these guys. David & Sian are AMAZING !

LSB · 28 August 2025

★★★★★ 5/5

Google

Sian has been the light at the end of a tunnel for me these last couple of months. I'm grateful to have met her and for everything she has done to help me. Highly recommended.

Dana-Lisa · 2 February 2024

★★★★★ 5/5

Google

It has been a great experience working with several of the team, Becki, Libby, Kasia and David at the Martin and Co Derby branch to rent out multiple properties as the service that is provided at this estate agency is second to none, I would highly recommend to others and I look forward to working with them going forward!

Karan · 10 October 2021

★★★★★ 5/5

Google

We’ve been with Martin & Co for many years and have always been impressed by David, Sian and their team. They are always happy to help and advise which we really appreciate. Chris and Jay are also great assets to the business, in Sales and Lettings respectively, and I would happily recommend Martin & Co to tenants and landlords alike.

Katherine · 4 July 2021

★★★★★ 3/5

Google

Honestly, it's an ok agency, but there's always something that fails!! Possitive: They held the office late just so I could grab my keys as my trains were supper late! I got a welcoming gift box with the cutest things that you might need on your move in day! Negative: Have reported a problem since the beginning of the tenancy, such as mould, and only by the end when I am about to move they send me a number of a contractor to take care of it... 6 months where my health was at risk due to a problem not solved directly when I reported it! The whole house is full of damp, and my room has 2 leaks on the roof, which creates a bunch of mould. (I have reported this, but they never took care of it) They don't seem to be great at replying back to you through email.

Bruna · 18 February 2024

★★★★★ 5/5

Google

Ella and Simon were fab throughout the purchase process. Both replied on a timely basis, answered all my questions on the property I was purchasing and provided regular updates. They also supported through to completion. Thanks for your help guys!

Chloe · 27 February 2025