Trusted Agent profile · Derby
Verified
★★★★★
479 reviews across 2 platforms
1 Queen St, Derby, DE1 3DL
Part of Martin & Co, see every office.
Martin & Co's office in Derby, at 1 Queen St, is rated 4.0 out of 5 across 479 reviews on two platforms, including 440 Google reviews rated 4.1.
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We are proud to serve the communities of Derby and the surrounding areas - providing expert advice and support across the whole of the property market. We are proud that Martin & Co Derby was nominated as one of the top ten East Midlands letting agents and estate agents, by leading the ESTAs industry awards for two years running. Conveniently located on St James Street and in the heart the Cathedral Quarter, Martin & Co Derby is only minutes away from the M1, allowing easy access to both the north and south of the UK. The dedicated team at Martin & Co Derby is able to advise on all areas of sales, lettings and property management and together they ensure you receive a truly tailor-made service to suit your individual needs. If you're looking for a home to rent in the area or have a property for sale, please do get in touch with a member of our team who would be delighted to help. For all property enquiries or to arrange a valuation please call Martin & Co Derby on 01332 650068
Every review we hold for the Derby office, from every platform, shown as written. First names only.
1/5
GoogleI would be cautious when renting through them, unfortunetly if you get unlucky like myself and had a landlord who wanted to do nothing to the property this a problem because everything gets done slowly, they are not the worst estate agency however they let me down on several occassions, they have a lot to learn.
5/5
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1/5
GoogleThis is a review of the 2 people at the top of their Derby centre office: the director and the proprietor. Everyone else there -wholesome people. 1. Boiler needed reviewing. They sent the technician to just walk in my housemate's room (that's where the boiler is). I happen to catch the technician as he was entering. He explains. After checking with my housemate, I tell him nobody told us anything. He calls the director and immediately you could tell this person thinks he's better than us. Eventually, he's just blaring 'I don't need anyone's permission...just get in there.' The tech tells him about the obstacle and the big man decides to strut over himself to show who's 'in charge,' I imagine. He comes down beating his chest and looking down. After a few exchanges, the obvious is he clearly has no idea of human rights, privacy, decency, professionalism, to say nothing of his arrogance and disrespect. ‘It’s a legal requirement. I don’t need your permission. I only have to give notice’ he goes in the end. Poor thing didn’t realise he put his foot in his mouth because I obviously follow with ‘well, give us notice, then,’ and just looked at him. Oh, he lost it. You could almost see his ego exploding and his face just reddening, steaming and just losing control of itself. To top up my inner laughter but also his own lowliness, he throws over his shoulder from a safe distance ‘this is none of your business.’ Do you guys understand why people like him get like that? Because we f-ing let them! 2. Suddenly, I needed to get out fast, covid times and I found out my housemate was taking no precautions; he was seeing people from all over on a regular basis. The director himself shows me some rooms. I know I was in a pinch, but none of these places were decent enough. Take covid test, move with partner for a while, keep looking. But apparently, that didn't sit well with our good director, cause we were having a phone conversation about it and he clearly believed he was doing me personal favours by doing his job properly, so I tell him that and he f-s me off and hangs up. 3. I bring the previous matter through their complains system. Turns out, the head honcho, says that I by me protecting privacy and demanding respect I was 'blocking and interfering' during the boiler incident and that I'm lying about being f-ed off, treated unprofessionally, disrespectfully and frankly uncautiously, too - what if I had been a vulnerable person, to say nothing of the fact they should have been understanding about my increased risk of getting covid from living with a lunatic. She told me 'I suggest you channel your energy into finding alternative accommodation... I will not be responding to you again on this matter.' also 'Please continue your tenancy in a 'tenant like manner' until you vacate.' Therefore, me complaining about their lowly, unprofessional, entitled, pompous behaviour is 'untenantly', ladies and gentlemen. So, according to their complaints policy if I want to take the matter further I have to contact the proprietor. Guess who she was? Indeed, the person who just called me a liar and told me I should go somewhere else. What do you guys think?
5/5
GoogleBig thank you to Martin & Co Derby for ensuring the smooth purchase of a property I brought. A special thank you to April who continually checked the progress until completion. I'm now the proud new owner of a house.
5/5
GoogleMartin and co. have been nothing but courteous and highly responsive to customer needs. I am currently searching for a suitable rental and I'm sure they'll help me find one quickly. I wish them the best. AshwinPositiveResponsiveness, Quality, Professionalism, Value
Thanks Ash, much appreciated! Chris
5/5
GoogleGreat team. Chris and Niall are excellent. They provide a unmatched service. I have used many agents and Martin & Co are the most helpful ones I have come across.
5/5
GoogleThey made the move easy and painless. Extremely friendly staff. A special mention to Emily who wanted me to view the place I now live and took me to see multiple places. Great service
5/5
GoogleA great service with the staff going beyond the normal brief for selling a property. We were kept updated and in the loop all the time.
5/5
GoogleAbsolutely fantastic service by Sian for the past year and a half! She never fails to disappoint, no matter how busy they are she’s always on top form! Martin and Co are a fabulous company to be with and I will remain with them for a very long time!
Hello Kristen thank you for taking the time to review our service. We hope you stay with us too!
5/5
GoogleI recently rented an accommodation with Martin and Co in Derby. I ve been very pleased with the staff who really come out of their way to help in crucial situations. Their timely service is much appreciated. Best wishes.
1/5
GoogleI placed a holding deposit for a house which I didn’t even receive and it’s been almost 2 months and after many emails and calls I STILL havnt received the refund even though I was told many times I will be very soon. Not a good service at all. I know other companies that give a refund within days. I would appreciate a reply back and a straight answer whether as to I will be receiving a refund or not and whenever exactly this will be. Overall wouldn’t recommend
5/5
GoogleHighly recommend matin and co. The owner of the house, i was renting was sold. Sian, Dave and martin and co family went that extra mile in helping me. We now live in another Martin and co and are extremely happy. Been with my and co for 6 years .
Wishing you both much happiness in your new home! Thanks for the review x
5/5
GoogleAmazing & Friendly team! As a 22 year old man making the transition into a new property can be both intimidating and daunting. Beth and Sian helped to relieve some stress and ensure a super fast turnaround. Could not be more grateful for the help they have provided.
Hello Cain. Thanks for taking time to review our service. We hope you are happy in your new home.
1/5
GoogleThey let me move in to a house that was infested with mice. They gave me the wrong key when I arrived and had to wait hours until they came with a new one. Took weeks for them to even bother to get poison for nice. Rude and unresponsive when we raised issues. Basement of house was mouldy and damp which emanated to other rooms. They claimed it didn't. Just a really bad company which ruined my time in Derby. Do yourself a favour and find another agent.
1/5
GoogleThey let me move in to a house that was infested with mice. They gave me the wrong key when I arrived and had to wait hours until they came with a new one. Took weeks for them to even bother to get poison for nice. Rude and unresponsive when we raised issues. Basement of house was mouldy and damp which emanated to other rooms. They claimed it didn't. Just a really bad company which ruined my time in Derby. Do yourself a favour and find another agent.NegativeResponsiveness, Quality, Professionalism, Value
2/5
GooglePretty bad service, they were not able to provide all the necessary information, such as codes to enter the residence. They also gave me the appartement in a dirtier state than I gave them back, I cleaned perfectly the apartment, but they always find a way to keep your deposit.
Hello unfortunately you left the property needing a light clean, and a small amount has been reclaimed from your deposit. The majority of your deposit has been released back to you.
5/5
GoogleWe've just moved back to the UK after spending 16 years buying, renovating and selling properties in Italy. We only made the decision just before Xmas 2019 and due to commitments we didn't have a lot of time to look around and find a place. However, Martin and co were very quick when we enquired about the house, and were able to negotiate with the landlord for us, as we had no track record or credit ratings. First class firm.
2/5
GoogleInitially seemed like your standard estate agents. But upon moving out I expected a basic level of professionalism, when I emailed that I was giving notice I at least expected a reply for confirmation..... But no. Phone conversations saying they'll get back to you..... But no. Wouldn't recommend renting through Martin & Co.
Hi Jol, I have looked through our system and we do not seem to have a record of yourself as a tenant. If you were residing in a property with someone else as the lead tenant then please let us know. This is the review page for the Derby branch of Martin&Co and as we are independently owned, we are not directly connected to other branches. If it is with a different office could you please remove the review? If it is with the Derby branch then please contact the office with the property in question on 01332 650068. Thank you
5/5
GoogleVery polite and professional also very efficient great service from Chris thank you Martin. Co Thomas gould
5/5
GoogleEveryone here is very welcoming and friendly, and keen to help find you the right property. I was shown around a few different properties by Kris who was able to answer any questions that I had. I then went in to fill out my application, and even though I didn't have all of the required documents at the time, I was told not to worry and just bring them in on move in day. Today I went to collect the keys to my new home and was talked through anything that I needed to know. Highly recommended letting agents.
4/5
GoogleVery quick and efficient service. Deanna was incredibly friendly and professional within 72 hours she managed to process my application and I was able to pick up the keys to my room.
5/5
GoogleHelpful, supportive and professional
5/5
GoogleThank you April You kept me up to date all the time while our house was being sold. You are a credit to Martin & Co Well done and thank you again Elaine xx
1/5
GoogleCommunication is really terrible as I sent an email for a move out date and they charged me for an extra month replying that they haven't saw my email because of the pandemic and I should have did a follow up call eventhough they had a proof that I sent my email one calendar month before my move out date. I honestly had bad expierence renting with them.
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