Trusted Agent profile · Derby
★★★★★
840 reviews across 1 platform
Liversage Street, Derby, DE1 2LH
Lovell's office in Derby, at Liversage Street, is rated 4.1 out of 5 across 840 reviews on 1 platform.
Every review we hold for the Derby office, from every platform, shown as written. First names only.
5/5
TrustpilotGood responsive service by Matt…
Good responsive service by Matt facilitating meetings and visits recognising client needs and working towards supplying a good solution.
Thank you Rodney for taking the time to leave a 5* review of your experience at All Saints Green in Stradbroke.We have passed your comments on directly to Matt, who we know will be really happy to read them.The Lovell Team
5/5
TrustpilotGood customer service
Good customer service, good communication and up to date information
Dear Fidelis, Thank you for leaving such a great review for our team at The Junction. We're delighted to hear you had such a positive experience. If there is anything else you require, you know where we are. Many thanks, Lovell Midlands.
1/5
TrustpilotWarranty is useless
Deleted our snagging list and then when resubmitted they drag their feet regarding repairs until the warranty expires then use that as an excuse as to why they wont repair them even though they were raised within the warranty window
5/5
TrustpilotHeath Farm Holt
Having recently read some bad reviews on Lovell Homes, just wanted to say that we received excellent service from David in the sales office and subsequently good service from the site office when attending to the few minor problems we reported once taking possession of our new property in Holt, Norfolk.
Hello Jane and thank you for your review. We're delighted to read your review regarding the service you have received with your new home. This is just the type of feedback we hope to receive and we will pass on your comments to the site team.Thank you again for your review.Lovell Homes
5/5
TrustpilotOlivia and Hyacinth have been amazing…
Olivia and Hyacinth have been amazing and so helpful , we are over the moon so far with our journey and can’t wait to settle in our new home, 100% recommend ! The girls have been incredible xx
Hello Nikola,We are so pleased to hear that your experience has brought value to you, Thank you for choosing Lovell Homes and thank you for your review. We will pass on your lovely comments to the team.Team Lovell
1/5
TrustpilotDon't buy house from Lovell
Don't buy house from Lovell as the quality is poor and they are working together with NHBC, so any eventual complaints which you will raise, NHBC will be in their boat, so no chances to win. NHBC will blaim you for Lovell's defects, such condensation for example.
Hello Nedelcu and thank you for your review. We're sorry to read of your concerns regarding the service you have received with your home. This isn't the type of feedback we hope to receive and we'd like to look into this matter further.So that we can do this, and also verify your review for Trustpilot, we've requested some further details and we'd appreciate if you could please provide these details as soon as possible.Thank you again for your review, and for raising your concerns with us.Lovell Homes
5/5
TrustpilotAmazing and priefessional service from…
Amazing and priefessional service from selling and buy, Jeanette the lady who started the ball rolling is just outstanding, so friendly and made the whole journey smooth, nothing is never too much trouble and she is accommodating, definitely recommend lovell home xx
Thank you very much for your review, I will pass your lovely comments onto Jeanette who I'm sure will be delighted to hear your feedback. Thank you again, Lovell Homes.
5/5
TrustpilotBuying a New built house for the first time - Newport.
Extremely transparent, helpful and skilled Lovell Homes sales team. We received great, friendly services especially fabulous support from Tracy, Gaynor and Deb to deal with through this process. Answered everything we needed to know, dealt efficiently, would recommend to anybody.
Thank you for your positive feedback. I will pass your comments onto the team and we look forward to welcoming you into your new home. We are delighted to hear that you are enjoying this process. Thank you for choosing a Lovell Home.Lovell Homes
5/5
TrustpilotKnowledgeable and informative marketing…
Knowledgeable and informative marketing suite staff with a friendly and welcoming manner. Great design across a range of properties.
Hi Karon, Thank you for your 5 star review. We will be sure to pass your kind comments onto our team! Thank you again, Lovell Homes
5/5
TrustpilotEven though we haven’t gone through…
Even though we haven’t gone through with the purchase,the quality and design of the property was great. Also the sales team where faultless with their explanation of the sales process etc. We would definitely recommend Lovell to any other prospective buyer.
Hi Paul, Thank you for your lovely review. I will make sure to pass your kind comments onto our sales executive at the development. Thank you again, Lovell Homes.
5/5
TrustpilotCustomer service was very professional…
Customer service was very professional and felt relaxed.DEBBIE took time out to accommodate our many questions and allow us time to make an informed decision.
Thank you Jennifer for sharing your 5* review of the team at Bowlers Green in Hopton on Sea. We have passed your comments on directly to Debbie, who we know will be really pleased to read them.The Lovell Team
5/5
TrustpilotGreat service and very friendly
Great service and very friendly, helpful and knowledgeable team.
Thank you Jackie for leaving a lovely 5* review of your experience with Lovell Homes at William's Park in Wymondham. It's wonderful to read your comments about Jo & Ellie, and we have passed them on directly to them, we know they will be very happy to read them.Thank you again Jackie, we hope that you will be very happy in your new Lovell home!The Lovell Team.
5/5
TrustpilotTom - Customer Care
Tom from customer care visited today to fix our shower tray and remove a hard lump from under our living room carpet. He was fantastic! Pleasant, efficient and completed the work to an incredibly high standard.
5/5
TrustpilotPerfect
Very nice, helpful, provide more information to us, clear explanation.
Dear Sabrina, Thank you for your review, we will pass on your feedback to the team on site. Kind Regards Laura
1/5
TrustpilotDo not buy any property that Lovel have…
Do not buy any property that Lovel have touched they are a useless bunch of cowboy builders. I have bought a shared ownership Apartment they "built" everything very poorly done. to long to list, now 3 years on there is a private contractor on the site having to rectify there disgusting work. They have left a swale ( soakaway) in a unbelieveable mess, everything they have done here is joke, plenty of good talkers work for this shower but the work what a laugh.
1/5
Trustpilotbrought a new house at Principal Point
brought a new house at Principal Point, Telford. 138 snags/ defects all caused by poor workmanship and lack of attention to detail.Lovells customer service is dire, you have to do all the chasing. Told this morning by site manager that my snags are not his priority. Avoid at all costs
Hello Alyson and thank you for your review. We're sorry to read of your concerns regarding the service you have received with your home. This isn't the type of feedback we hope to receive and we'd like to look into this matter further.So that we can do this, and also verify your review for Trustpilot, we've requested some further details and we'd appreciate if you could please provide these details as soon as possible.Thank you again for your review, and for raising your concerns with us.Lovell Homes
5/5
TrustpilotTom customer care
Tom, happy with his great service.Thanks
Thank you Fasciner for taking the time to leave such a lovely 5* review for the work which was carried out on your home in East Anglia, by Tom.We are so pleased to read all of your comments on the service which you received from our team and the quality of work carried out. We have passed your comments on directly to Tom and to our customer care team in the region, who we know will be really happy to read them. Thank you again, we hope that you are very happy in your new Lovell home.The Lovell Team
5/5
TrustpilotAbsolutely amazing service when…
Absolutely amazing service when reserving our home, Angela at the Great Haywood development does a fantastic job, she is friendly, caring and really provides that individual care, thank you
Hello Carrie,Thank you for your kind review, we are glad that Angela has been able to help and support you in buying your new home. We will pass on your lovely comments to her.Kind RegardsLovell Homes
1/5
Trustpilot1 star is too much. HORRIFIC.
1 star is too much for this horrendous builder. We have had to replace everything in the house. Everything has leaked multiple times. Their customer care is none existent. DO NOT BUY A LOVELL PROPERTY
3/5
TrustpilotThe service after purchase is poor
The service after purchase is poor. I have called customer care service several times because of issues we found in the house after we moved into the house, but they keep saying they will send someone and we have not seen anyone.
Hello OlanrewajuWe're sorry to hear that you feel disappointed with aspects of the service our Customer Care team have provided. Please be assured that we've brought your review to the attention of the team for investigation.Thank you again for your review.Lovell Homes
1/5
TrustpilotThe worst company to deal with
The worst company to deal with. From start to finish and we’ve not even finished. Poor communication. I would not recommend buying a Lovell home to anyone. Absolutely disgraceful.
Hello, we're sorry to hear you feel the communication has been poor. I can see from the records of your weekly build updates the team are carrying out the final quality checks on your property ready for completion. I have actioned a follow up with the Sales Executive when she returns to the office on Thursday. Kind regards Lovell Homes Team
5/5
TrustpilotWe enjoyed every service rendered by…
We enjoyed every service rendered by Lovell homes so far. 'Jo is very helpful giving us adequate and supportive advice. She is very lively. I will recommend Lovell homes over and again for the services so far.
Hi Seye Paul,Thank you so much for leaving such a positive review for Jo at Williams Park. Offering exceptional service is what we strive for, so it’s fantastic to hear your experience matched the Lovell ethos. Kind regardsThe Lovell Team
5/5
TrustpilotAndrew from Lovell Homes came in this…
Andrew from Lovell Homes came in this morning to our home to look at the issue and dealt with and sorted very quickly.
4/5
TrustpilotYou agent Dulcie at the Acle site has…
You agent Dulcie at the Acle site has been such a great help and guide. She has been proactive in giving us information without overloading us with things to think about 👍🤓
Thank you Colin for leaving such a lovely review about how Dulcie made you feel when discussing important information about buying a new home at St Edmund’s Park in Acle. We will certainly pass on your kind words.The Lovell Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Lovell's Derby office has 840 reviews across 1 platform: 840 on Trustpilot (across the whole business).
Lovell Derby is rated 4.1 out of 5 across all 840 reviews.
Lovell Derby, Liversage Street, Derby, DE1 2LH.
