5/5
TrustpilotNew Lovell home Glasgow
Annmarie has been great with us from the start and has guided us through the process. She has used her experience to give us advice which has enhanced the process.
Trusted Agent profile · Derby
Lovell Derby reviews
★★★★★
840 reviews across 1 platform
Liversage Street, Derby, DE1 2LH
Lovell's office in Derby, at Liversage Street, is rated 4.1 out of 5 across 840 reviews on 1 platform.
Reviews
Every review we hold for the Derby office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotAbsolutely wonderful experience as a…
Absolutely wonderful experience as a first time buyer so far. From Jacqui, the Sales Exec, to the site team. The journey is just beginning but I’m grateful for the service so far. Thank you Lovell. Mel
Agent replied · 11 June 2024
We are delighted to hear that you have enjoyed your experience buying your first home, this is an exciting time and we will be here with you every step of the way.Thank you for choosing Lovell Homes
5/5
TrustpilotStaff were clear and informative on the…
Staff were clear and informative on the house and site position, which helped us to make our decision to buy.
Agent replied · 11 June 2024
Hi Roger, Thank you for your 5 Star Review, we are pleased to hear you have had a positive experience with ourselves - we will be sure to pass your feedback onto our Sales Executives. Thank you again, Lovell Homes.
5/5
TrustpilotBeautiful house I really like it good…
Beautiful house I really like it good service Joanne James thank you so much she is very help full I hope they leave everything what comes in the house :) x
Agent replied · 11 June 2024
Hi Aydin,Thank you for your kind review, I will make sure to pass your comments onto Jo! Thank you again, Lovell Homes.
5/5
TrustpilotVery good Emily very good she a asset…
Very good Emily very good she a asset to your firm
Agent replied · 28 October 2024
Hi Peter, Thank you for your 5 star review, we will be sure to pass your kind comments onto Emily! Kind Regards, Lovell Homes
5/5
TrustpilotTOP MARKS for Matt and Jo.
Matt and Jo the sales advisors at Lovell Homes have been very helpful. Putting us at ease through a very comprehensive reservation process. We are very comfortable with the most expensive purchase we have ever made. Very professional.
Agent replied · 11 June 2024
Thank you for leaving Matt and Jo such a wonderful review. We’re so pleased that you felt at ease throughout your reservation process, and are looking forward to continuing on the next steps of your Lovell Homes journey with you.The Lovell Team
5/5
TrustpilotExcellent customer service
Staff from the outset have made us feel welcome and provided the information we needed to make a decision to buy a new build. The attention to detail was excellent of the house and what to expect. Thank you.
Agent replied · 11 June 2024
Thank you very much for leaving us a 5-star review. We’ll pass your comments on directly to the Drummond Park team.Many thanks,Lovell Homes Team
5/5
TrustpilotExcellent work in everywork beat asset…
Excellent work in everywork beat asset to your company Tom customer care
Agent replied · 28 October 2024
Thank you for taking the time to leave such a lovely 5* review for the work which was carried out on your home in East Anglia, by Tom.We are so pleased to read all of your comments on the service which you received from our team and the quality of work carried out. We have passed your comments on directly to Tom and to our customer care team in the region, who we know will be really happy to read them. Thank you again, we hope that you are very happy in your new Lovell home.The Lovell Team
5/5
TrustpilotProduct seems up to a high standard & has good reviews
Great product so far & I'm looking forward to moving in later this year. Office staff helpful & very thorough.
Agent replied · 11 June 2024
Thank you very much for your 5 star review Yvonne. We are pleased to hear you are happy with the quality and excited to move into your brand-new home! Your feedback has been passed onto the team and we look forward to welcoming you into your Lovell home.
4/5
TrustpilotJo and Matt can’t be faulted and were…
Jo and Matt can’t be faulted and were great throughout. The home was to a good standard with a few issues that were resolved swiftly.
Agent replied · 11 June 2024
Thank you Thomas for taking the time to leave a review of your experience buying a new Lovell Home at William's Park in Wymondham.We have passed your comments on directly to Jo & Matt, who we know will be really happy to read them.Thanks again Thomas, we hope that you have a lot of happiness in your new home in 2024.The Lovell Team
5/5
TrustpilotProfessional, approachable and just what we needed...
The whole reservation experience is well put together, all the information provided is all you need and answered all the questions we had.Thanks go out to the teams that helped us, look forward to the completion if the process, would recommend to anyone.
Agent replied · 11 June 2024
Thank you for your review and we will pass on your comments to the team on site.
5/5
TrustpilotWe are very pleased with the house…
We are very pleased with the house which is above our expectations. The cleanliness and helpfulness when moving in was excellent. Any queries were answered promptly. I only wish there was a choice of power provider from the start. Scottish Power we’re extremely difficult.
Agent replied · 11 June 2024
Thank you for your review, we are pleased you are enjoying your new home and will pass on your feedback on the choice of power to the team.Thank you again.
5/5
TrustpilotHelpful
Friendly, helpful people all the way through. Mandy (Amanda Allen, Stradbroke) has been lovely since day one and the site manager (Graeme) was very helpful too. I can’t wait to move into my new home.
Agent replied · 11 June 2024
Thank you Heather for your wonderful review. We have passed your comments directly on to Mandy and Graeme who are both really looking forward to welcoming you to your new home at All Saints Green this year.The Lovell Team
5/5
TrustpilotWe are fortunate to be dealing with an…
We are fortunate to be dealing with an extremely pleasant and efficient sales executive. All our enquiries have been dealt with on a timely basis and access to plots and show houses were much appreciated. We have never felt pressured throughout the process so far.
Agent replied · 11 June 2024
Thank you very much for your lovely review of the service you have experienced at our development The Acorns, Walsham -le- Willows.Its always so special when our customers take the time to write and complement one of our sales team. We will be sure to pass your praise onto Debbie, who will be delighted she has made you feel this way.Kind regards,The Lovell Team
5/5
TrustpilotVery friendly and helpful to provide…
Very friendly and helpful to provide all the details. Share all the necessary information and provide valuable suggestions
Agent replied · 11 June 2024
Thank you for taking the time to add such a wonderful review. I'll make sure Carol and Julie get the message, we're very lucky to have such an experienced team at our Spectrum development. Have a lovely day.
5/5
TrustpilotThankyou so much to jo and daisy
Thankyou so much to jo and ellie! So helpful and friendly
Agent replied · 23 August 2024
Thank you Harry and Jasmine for leaving a lovely 5* review of your experience with Lovell Homes at William's Park in Wymondham. It's wonderful to read your comments about Jo & Ellie, and we have passed your thanks directly onto them. We know they will be very happy to read them.Thank you again Harry and Jasmine, we hope that you will be very happy in your new Lovell home!The Lovell Team.
5/5
TrustpilotWell explained and very detailed…
Well explained and very detailed process for purchasing and for ongoing support and aftercare executed by a very experienced and very friendly sales executive. The stress of purchasing a new property was minimised.
Agent replied · 11 June 2024
Thank you for your kind review, we are glad that we have able to support and help minimise the stress of buying your new home. We will pass on your lovely comments to the team.Kind RegardsLovell Homes
5/5
TrustpilotExcellent experience purchasing a Lovell home
Very pleasant and experienced staff, who answered all my questions confidently.High quality homes with high quality interior builds.High standard of appliances in the home. A very pleasant experience reserving the home.Thank you!
Agent replied · 11 June 2024
Hello, Thank you for taking the time to write your 5* review, we're so pleased to hear you have had a good experience buying your home with us. Many Thanks Lovell Homes Team
5/5
TrustpilotDulce so professional
Dulce so professional , look forward to working with her . Explained all requirements
Agent replied · 23 August 2024
Thank you Kerryann for leaving a lovely 5* review of your experience with Lovell Homes at St Edmund's Park in Acle.It's wonderful to read your comments about our team, and we have passed them on directly to Dulcie, who we know will be very happy to read them.Thank you again Kerryann, we hope that you will be very happy with your new Lovell home!The Lovell Team.
5/5
TrustpilotFantastic service
Fantastic service from Lloyd and Kathryn at Locke Gardens, so helpful all the way through the process. So friendly and professional they made it easy for us
Agent replied · 11 June 2024
Thank you very much for you 5 star review! We are pleased to hear you are happy with the service you have received and passed this feedback onto the Kathryn and Lloyd. We wish you all the best in your brand-new Lovell home.
4/5
TrustpilotDinning Room - Finish
Pleased to say all back in place, with good repair to wall and skirting board.Thank you🤓
Agent replied · 11 June 2024
Thank you for leaving a 4* review for the work which Jordan carried out on your home at St Edmund's Park in Acle.We're pleased to hear that you are happy with the repair work and have passed your comments on directly to Jordan, who we know will be happy to read them.The Lovell Team
5/5
TrustpilotWe have just reserved our home with…
We have just reserved our home with Lovell Homes.Sharon the sales agent has been amazing during the whole process and Ged the site agent has been very helpful.We are looking forward to moving in to our new Lovell home.
Agent replied · 11 June 2024
We are so glad you are happy with your reservation and the service you've received from the team so far. We will be sure to pass on your kind words to the team. Kind regards Lovell Homes
1/5
TrustpilotWorst Customer Service Team
Their London customer service is the worst. Incompetent, unhelpful and as bad as the propriety they sell. A star is even too generous.
Agent replied · 11 June 2024
AndrewWe are sorry to hear this feedback and would like to discuss this further, if you can please contact London Customer Care on 0208 731 3800.RegardsLovell Homes
5/5
TrustpilotWe had a fluency process to buy a house…
We had a fluency process to buy a house in the spinner quarter. The staff, Jade and Caroline, are so helpful. Thank you, both of them.
Agent replied · 11 June 2024
Thank you for your review. The team are delighted. Many ThanksLovell Homes
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Lovell Derby
How many reviews does Lovell Derby have?
Lovell's Derby office has 840 reviews across 1 platform: 840 on Trustpilot (across the whole business).
What is Lovell Derby's rating?
Lovell Derby is rated 4.1 out of 5 across all 840 reviews.
Where is Lovell's Derby office?
Lovell Derby, Liversage Street, Derby, DE1 2LH.
