Every review we hold for the Derby office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotJo & Matt at Williams Park have made my…
Jo & Matt at Williams Park have made my house purchase run as smoothly as possible. They have both been extremely helpful, Jo especially has gone above and beyond ensuring I understood all aspects of my purchase and after sales care.
Gail · 22 May 2023
Agent replied · 11 June 2024
Thank you Gail for your 5* review of your experience with Jo & Matt at William's Park. We have passed your comments on directly to them and hope that you are very much enjoying your new Lovell Home. The Lovell Team
★★★★★ 2/5
TrustpilotAfter service is bad
After the leaving of the side manager, no one come back for the fixing anymore!The sales are good, house is fine, but the contractor who came to fixing it the contractor who should come to fixing is really bad!
Georgie · 16 July 2023
Agent replied · 11 June 2024
Hi Georgie,We are sorry to hear about the issues you are having. Please feel assured we have taken your comments seriously and have passed this on to our Customer Service team. Someone should be in contact today.Kindest RegardsLovell Homes
★★★★★ 5/5
TrustpilotFrom the start of interest the support…
From the start of interest the support from Lovell has been amazing, they have constantly been in contact when required and have constantly supported me throughout the purchase of the property. They have guided me to the correct place and have been kind and professional throughout.
Shaikul · 3 December 2022
Agent replied · 11 June 2024
Thank you for your lovely review. We are happy that you are pleased with the service you have received so far. We will pass on your comments to the team for you.
★★★★★ 5/5
TrustpilotLove Lovells :)
I've had brilliant service off Lovell since buying my beautiful new home. So glad I went with them. Easy to get hold of and honest with wait times.
Gina · 25 March 2024
Agent replied · 11 June 2024
Thank you Gina for leaving a lovely 5* review of your experience with the Lovell customer care team.It's wonderful to read your comments about the team, and we have passed them on directly to them. We know that they will be very happy to read them.Thank you again Gina, we hope that you are very happy in your new home!The Lovell Team.
★★★★★ 5/5
TrustpilotExcellent customer service
Jane and Angie at the Walsall site are absolutely amazing. They are very pleasant, patient and willing to answer questions.It’s been a lovely journey so far.Thank you Lovell 🏠
Chidimma · 29 February 2024
Agent replied · 11 June 2024
Thank You for taking the time to post such a wonderful review. We are very fortunate to have such a skilled team working at our Lockside development who cares about our customers and starting them on their journey into their new Lovell Home. We’ll ensure Jane and Angie see your review too!
★★★★★ 5/5
TrustpilotBrilliant.
It has taken a long time for me to get to the point where I've purchased my lovell home... One particular young lady was brilliant she explained what I needed to do and that I would have to be patient. The other ladies were amazing and kept me upto date. Thank you.xx
Jackie · 6 March 2022
Agent replied · 11 June 2024
Thank you for your review. We are delighted you have been happy with the buying process. Lovell Homes Team.
★★★★★ 1/5
TrustpilotAwful
We have a leak in the kitchen wall, we have been waiting for 4 months for the plumber who cannot be found. Not only do they not send anyone to fix the problem but we have been treated really badly. Very frustrating and disappointing. If I could I would give zero stars.
Ciprian · 14 February 2022
Agent replied · 11 June 2024
Hi Ciprian, We are sorry to hear you have not had a good experience with ourselves. I will make sure to pass this across to our customer care team and look further into this for you.Kind Regards, Lovell Homes.
★★★★★ 5/5
TrustpilotSales Executive Dulcie Bailey could not…
Sales Executive Dulcie Bailey could not have been more helpful, answered every question, making my experience very pleasant and without hesitation proceeded with reservation.
Antoinette · 27 May 2024
Agent replied · 11 June 2024
Thank you Antoinette for leaving a lovely 5* review of your experience with Lovell Homes at Bowlers Green in Hopton in Sea.It's wonderful to read your comments about our sales team, and we have passed them on directly to Dulcie, who we know will be very happy to read them.Thank you again Antoinette, we hope that you will be very happy in your new Lovell home!The Lovell Team.
★★★★★ 1/5
TrustpilotLovell Partnerships Ltd still hold the…
Lovell Partnerships Ltd still hold the Estate freehold promised to be passed to the RMC on completion back in 2005. This was a given in our legal packs received when buyers originally bought into this estate. It's now 2021. Will Lovell do the honourable thing this year and show undevoted loyalty to it's customers.
Martin · 9 October 2021
Agent replied · 11 June 2024
We are sorry that you are experiencing issues with the Estate Freehold Transfer, sometimes these things can take quite some time, but please let us know which development you are on and we will chase this up for you.Kind regardsLovell Team
★★★★★ 1/5
TrustpilotSnagging list after 18 months
Still have items on a snagging list which were spotted on completion and remain outstanding 18 months later. Customer care is terrible once you’ve handed over your money. Would not recommend buying a Lovell home to anyone unfortunately.
Josh · 13 July 2023
Agent replied · 11 June 2024
Hi Josh, Thank you for your review, we are sorry to hear you feel our customer care service has been terrible, this is certainly not how we want our customers to feel when buying a Lovell home. I have spoken with our customer care team who currently have 1 outstanding issue logged for yourself which has been delayed due to the groundworkers on the development going into liquidation. A new groundworks company has recently been appointed and the item which is logged has been provided to them to rectify as soon as possible, our customer care team will be in touch at the earliest date we can arrange this for you - we do apologise for the delay.If you have any further issues you would like to bring to our attention, please email me on marketing.eastern@lovell.co.uk and I can look into this further for you. Kind Regards, Lovell Homes
★★★★★ 5/5
TrustpilotVery kind
Very kind, exceptional staff, always feel welcomed and looked after. Good communication, open and honest, always feel they put customers first! We’ve reserved our first home at Bowlers green with Debbie and Ellie being amazing!
Shannon · 29 September 2023
Agent replied · 11 June 2024
Thank you Shannon for your 5* review of your experience at Bowlers Green in Hopton-on-Sea with Debbie and Ellie.We have passed your comments on directly to both Debbie and Ellie, who I know will be really pleased to read them.Congratulations on reserving your first home, we look forward to continuing on your Lovell Homes journey with you!The Lovell Homes Team
★★★★★ 5/5
TrustpilotJordan the decorator was awesome
Jordan the decorator was awesome. Very professional and thorough. Super tidy & did an amazing job
Miss · 4 October 2024
Agent replied · 28 October 2024
Thank you for taking the time to leave such a lovely 5* review for the work which was carried out on your home in East Anglia, by Jordan.We are so pleased to read all of your comments on the service which you received from our team and the quality of work carried out. We have passed your comments on directly to Jordan and to our customer care team in the region, who we know will be really happy to read them. Thank you again, we hope that you are very happy in your new Lovell home.The Lovell Team
★★★★★ 5/5
TrustpilotJordan the Decorator brilliant job as…
Jordan the Decorator brilliant job as always nice friendly bloke well recommended for any jobs nar Valley park
Leanna · 22 August 2024
Agent replied · 28 October 2024
Thank you for taking the time to leave such a lovely 5* review for the work which was carried out on your home in East Anglia, by Jordan.We are so pleased to read all of your comments on the service which you received from our team and the quality of work carried out. We have passed your comments on directly to Jordan and to our customer care team in the region, who we know will be really happy to read them. Thank you again, we hope that you are very happy in your new Lovell home.The Lovell Team
★★★★★ 5/5
TrustpilotVery friendly and helpful staff
Very friendly and helpful staff. Went through all the plans and steps to purchasing our new home. Very impressed with the standard features that are included in your home as most builders charge this as extras! Looking forward to having our home completed in time for Xmas!
Natasha · 16 July 2022
Agent replied · 11 June 2024
Thank you for your review Natasha. We are glad you are enjoying your experience with us and you are pleased with the quality of our homes. We have passed your positive comments onto the team and we look forward to welcoming you into your brand-new Lovell home.
★★★★★ 5/5
TrustpilotFriendly
Friendly, knowledgeable and professional staff at the site talked us through the property and buying process. Any questions we had were answered at the meeting by the staff or by contacting the site manager.we couldn’t have asked for more.
Mr · 24 April 2023
Agent replied · 11 June 2024
Hello, thank you for taking the time to provide your feedback. We are pleased your journey so far has been positive. I have passed your comments on to the team. Many Thanks Lovell Homes
★★★★★ 5/5
TrustpilotPlot reservation
We have just reserved a 3 bedroom bungalow at St Edmunds Park.off plan.David Methold.made the process very easy, he was able to answer any questions we had convendently and explained the process and specification in great detail which helped to give us converdance we were dealing with a very professional company
Terrence · 4 December 2021
Agent replied · 11 June 2024
Hi Terrence and Valerie,Thank you for your review about your reservation experience at St Edmunds Park, Acle. We are delighted to hear you have been so well looked after and will pass your kind comments onto David. Thank you for choosing to buy from Lovell Homes.Kind regardsLovell Homes
★★★★★ 5/5
TrustpilotJo & Matt
Jo & Matt, have been fantastic from the moment I entered the showroom to receiving my keys for my home. So helpful and friendly. I can't thank them enough.JB
James · 24 December 2023
Agent replied · 11 June 2024
Thank you James for taking the time to leave a 5* review of your experience buying a new Lovell Home at William's Park in Wymondham.We have passed your comments on directly to Jo & Matt, who we know will be really happy to read them.Thanks again James, we hope that you have a lot of happiness in your new home in 2024.The Lovell Team
★★★★★ 3/5
TrustpilotHard to get hold of sales person when…
Hard to get hold of sales person when there is only one at the site, so if that person is sick or takes holiday everything stops. There needs to be a more robust system of ensuring work at each location is covered during these times for potential purchasers
Customer · 5 April 2022
Agent replied · 11 June 2024
Hello, Thank you for your feedback. I'm sorry to hear you found it hard to get hold of our sales executive and that you feel like this has left a bad impression of us.I have passed your review onto our Sales Team who will be in touch with yourself within the next 7 days. Many Thanks, Lovell Homes.
★★★★★ 4/5
TrustpilotVery impressed with the sales lady…
Very impressed with the sales lady -Mandy.I wish the property wasnt in an area that is still not open to the general public due to ongoing building works, but that is noones fault.
Sheila · 11 September 2023
Agent replied · 11 June 2024
Thank you Sheila for sharing your 4* review with us, and for your feedback. We have passed your comments on directly to Mandy at All Saints Green in Stradbroke, who we know will be very pleased to read them.The Lovell Team
★★★★★ 1/5
TrustpilotAny SUBBIES that constantly do not get…
Any SUBBIES that constantly do not get paid fair and square off Lovell , when they have carried out works.Contra charges at ridiculously amounts.These large companies need to be made accountable thinking they can treat smaller companies as they like. RIP off. There actions have detrimental effect on small companies not to mention peoples mental health. ONGOING.
Anon · 7 March 2024
★★★★★ 5/5
TrustpilotIt was a great time there ,the service …
It was a great time there ,the service was prompt and professional.
Vivian · 21 October 2024
Agent replied · 28 October 2024
Hi Vivian, Thank you for your 5 Star Review, it's great to hear you found our service prompt and professional. Thank you again, Lovell Homes
★★★★★ 4/5
TrustpilotOur fourth new house we’ve bought
Our fourth new house we’ve bought. May be the pandemic has impacted but could of been a bit more customer service. Also not being able to see you plot is not helpful. It’s a big decision and you wouldn’t buy an old house before seeing where it stands.
Tanya · 16 February 2022
Agent replied · 11 June 2024
Thank you for your review. We're sorry to hear that you would like to experience better customer service. in relation to viewing your actual plot this may be limited due to health and safety on site. If you'd like to discuss this in more detail please email us at marketing.midlands@lovell.co.uk. Many thanks Lovell Homes
★★★★★ 5/5
TrustpilotExcellent customer service
Tanya, Mel and Pat at Ludgershall have been lovely and helpful. Professional and welcoming with the purchase of my new home.
Hayley · 7 May 2024
Agent replied · 11 June 2024
Thank you very much for your 5 star review Hayley. We are so pleased to hear your positive comments and I have passed them on directly to the team who will be so happy to read them. We wish you all the best in your brand-new Lovell home.
★★★★★ 2/5
TrustpilotI am not sure if I would go with Lovell again...disappointed
I am quoting Lovell customer team member words sent to me about this issue. Your property undergoes various inspections by both the construction team and the NHBC before your purchase is complete, this is when any mistakes can be picked up and addressed.This has not obviously been followed. So many of human errors that easily could be noticed while building the house at the first place.I had broken roof tiles for second time. I called Lovell and complained why this happens so often and ask them to replace it. Their answer was that I am out of 2 years builder warranty, and I supposed to do it myself. I have managed to get some tiles from their contractor. I had a roofer coming to change it but unfortunately, he couldn’t do it. The tiles were the wrong ones, not the same contractor brought to me and not the same one stated in my pre-purchased documentation. He told me that there are different tiles, not the same as on my roof. Lovell did not just know what roof tiles are on my roof, they even logged wrong ones in our house documentation. While he was on a roof, he spotted couple more broken tiles. I went to the loft to check if there was any leak and at my surprise, I did find a leak. I could see there is a visible leak coming alongside the wall. It was caused by screw tearing felt and allowing water coming in a loft. This is something which could be noticed at the first place building it. So obvious human neglect or error. I did go back to Lovell and they told me to contact NHBC which I did. And of course, NHBC would not cover that cost after inspecting because it is less then their estimated cost. For them it is less but for me a lot to cover from my pocket.Lovell have got their “well earned” money and so pleased they do not have any responsibilities after 2 years although they have so many complains and proves that houses have being poorly build, most of problems being human errors.So, their above statement is completely false and do not take it for right.
Damir · 4 February 2022
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
