Trusted Agent profile · Derby
★★★★★
840 reviews across 1 platform
Liversage Street, Derby, DE1 2LH
Lovell's office in Derby, at Liversage Street, is rated 4.1 out of 5 across 840 reviews on 1 platform.
Every review we hold for the Derby office, from every platform, shown as written. First names only.
5/5
TrustpilotThorp Arch
Friendly, knowledgeable and efficient. Caroline at Thorp Arch was excellent
Hi, Thank you for your lovely review. I will make sure to pass your kind comments onto Caroline. Thank you again, Lovell Homes.
5/5
TrustpilotExcellent customer service.
Kathryn and Laura are a credit to Lovells. Very helpful and supportive. Explained everything, no pressure and always replied very quickly. Lovely ladies and a great experience when purchasing a new home Lovells homes are lovely too.
Thank you very much for your 5 star review. We are so pleased to hear about your positive experience and I have passed your comments onto the sales team. We look forward to welcoming you into your brand-new Lovell home.
1/5
TrustpilotGround Solutions & Lovell
Lovell are using a management company on many of their new developments who operate under the trading name of 'Ground Solutions'. Be warned this firm will leave your fantastic new development in a dire state. Check with Lovell who they are appointing to maintain the development long-term before you sign on a new property: you only have to look at Ground Solutions to see how quickly, private developments, are now deteriorating due to severe mismanagement that Lovell continue to endorse.
5/5
TrustpilotHighly Recommend Lovell
Cannot Thank lovell Homes enough, for helping us with our first home. Great Customer service from both Lloyd and Katherine such lovely individuals so kind and caring, always willing to go that extra mile to make our experience that extra special, Would highly recommend!! Thank you again :)
Thank you very much for your 5 star review Francesca! I have passed your kind words onto the sales team. We are so happy to hear you are pleased with your experience and we look forward to welcoming you into your brand-new Lovell Home. Kind regards, Lovell Homes
5/5
TrustpilotThank you Lovell
Wonderful service from Lovell at Stradbroke. Both Matt and Mandy have been amazing and always on hand to help and guide us through the process. We love the house and location.
Thank you Linda for leaving a lovely 5* review of your experience with Lovell Homes at All Saints Green in Stradbroke.It's wonderful to read your comments about our team, and we have passed them on directly to Matt & Mandy, who we know will be very happy to read them.Thank you again Linda, we hope that you are very happy in your new Lovell home!The Lovell Team.
5/5
TrustpilotJordan decorator Heath Farm
Jordan decorator Heath Farm, a very nice man who did an excellent job of sealing and repainting my kitchen. Looks much better, well finished and a neat and tidy job
Thank you Liz for taking the time to leave such a lovely 5* review for the work which was carried out on your home at Heath Farm in Holt, by Jordan.We are so pleased to read all of your comments on the service which you received from Jordan and the quality of work carried out. We have passed your comments on directly to him and to our customer care team in the region, who we know will be really happy to read them.Thank you again Liz, we hope that you will be very happy in your new Lovell home.The Lovell Team
4/5
TrustpilotExcellent Sales Service
The sales service provided from Julie is excellent. She clearly explained what the customers want to know and responded efficiently.
5/5
TrustpilotWe have had a very pleasant journey so…
We have had a very pleasant journey so far with Lovell, any questions we have asked, the answers have been provided promptly. Nothing is too much to ask and all details regarding the purchase of our property have been explained thoroughly. I would highly recommend Lovell
Thank you very much for your 5 star review. I have passed your positive comments onto the sales team! We look forward to welcoming you into your brand-new Lovell home
5/5
TrustpilotExcellent service
The team at Locke Gardens have made our experience so easy and enjoyable. Their knowledge of all areas is outstanding. We feel very lucky to have purchased with Lovell.
Thank you very much for your 5 star review Martha. We are so pleased to hear about your experience with Lovell and the sales team at Locke Gardens. I have passed your kind words onto the team. We wish you all the best in your brand-new home.
5/5
TrustpilotLuke was very friendly and personable…
Luke was very friendly and personable throughout the whole sales process. Made us feel welcome and managed to help us to secure our dream home. Couldnt ask for better!
1/5
TrustpilotSaddened
Saddened I’ve sent numerous emails to customer care, weekly intact and no reply. Fully appreciate COVID has ground stuff last year to a halt but still unresolved issues from Oct 2019.Plumber has been I don’t know how many times.For the price I paid I would expect better.
1/5
TrustpilotThank you for your reply
Thank you for your reply. I have a full log and account of how many times I have had to chase the sales re our property. Seen as we first reserved the house last October, we were told we would be in before Christmas and we are still not in the house! I make more calls to Lovell than Lovell make to me!The house is beautiful we just want to move into it. The date has been changed 4 times. We have been so patient. Please just make it so we can move in ASAP
5/5
TrustpilotCeri and Dawn at the foxglove meadows…
Ceri and Dawn at the foxglove meadows development have been amazing and so helpful no matter how many questions you ask they will come back to you as soon as they can to help you! We can’t wait to move into our new home and know they will help us every step of the way!
Thank you very much for your kind review of our Foxglove Sales Team (Ceri & Dawn). We really appreciate your positive feedback, as we pride ourselves in providing an excellent customer experience and our priority is to help make our purchasers journey as pleasurable as possible, helping you every step of the way through the buying process. We really look forward to you being part of our community on Foxglove Meadows.Thank you for choosing Lovell Homes
5/5
TrustpilotJordan (Decorator)
Jordan, decorater, called today to carry out repairs and he did an excellent job, definitely a 5-star workman. Plot 96 st Edmund’s park , Acle, NR13 3FR
Thank you Collette for taking the time to leave such a lovely 5* review for the work which was carried out on your home at St Edmund's Park in Acle, by Jordan.We are so pleased to read all of your comments on the service which you received from Jordan and the quality of work carried out. We have passed your comments on directly to him and to our customer care team in the region, who we know will be really happy to read them. Thank you again Collette, we hope that you are very happy in your new Lovell home.The Lovell Team
5/5
TrustpilotVery efficient and pleasant!
Our experience so far has been very pleasant and easy thank you to Olivia who has kept us updated all the way through the process and has been on hand to answer all of our questions and queries very efficiently!
5/5
TrustpilotRosann was great
Rosann was great! Explained the whole process with excellent knowledge.
Thank you for your review, we are delighted to hear about your experience and will pass on your comments to Rosann.Thank you for choosing a Lovell HomeLovell Homes
1/5
TrustpilotI can only give nothing but negative…
I can only give nothing but negative reviews for this company, we bought a new house from Lovell in April 2022. The after sales Service from the customer Service team is nothing short of SHOCKING, I formally complained on 22nd January 2023 after numerous verbal complaints came to no avail, they said they would investigate and get back to me, guess what nothing has been received, I have spoken to quite a few people on the estate who have had similar experiences.
5/5
TrustpilotClaire is so wonderful
Claire is so wonderful She was detailed
We are so pleased to hear that your experience has brought value to you, Thank you for choosing Lovell Homes and thank you for your review. Team Lovell
5/5
Trustpilota credit to your business
Ann Marie has been an absolute star
Thank you for you review, we are delighted that you are enjoying your experience with us and will pass on your comments to Ann-Marie.Thank you for choosing Lovell Homes
5/5
TrustpilotGreat experience
You would think buying a house would be a laborious process but Ali McLean and her team have made this so seem-less for us! Thank you to everyone at Lovell!!Uzair & Zaynah
Thank you for your 5 star review, we look forward to welcoming you to your new home! The Lovell Team
5/5
TrustpilotLocke Gardens Newport
Despite a very busy and noisy office the 3 ladies that assisted us were knowledgeable, understanding, and pleasant. Nothing was too much trouble.Details of the current build, the plot we were interested in and the surrounding area were all explained.We were thankful for their pleasant nature and nothing is to much trouble.
Thank you very much for your review Ken. We have passed your feedback onto the sales team. Kind regards, Lovell Homes.
5/5
TrustpilotThankyou to Tom
Big Thankyou to Tom on customer care Got all our jobs done to a very high standard did all sorts of different trades very multi skilled man
Thank you Be for taking the time to leave such a lovely 5* review for the work which was carried out on your home in East Anglia, by Tom. We are so pleased to read all of your comments on the service which you received from Tom and the quality of work carried out. We have passed your comments on directly to him and to our customer care team in the region, who we know will be really happy to read them. Thank you again Be, we hope that you are very happy in your new Lovell home. The Lovell Team
5/5
TrustpilotAmazing customer service
It was a great experience buying our next home at Shawbrook Manor,Leyland. Jeff was amazing at explaining all the finer details and looking after our family.
5/5
TrustpilotThe sales team Mel and Tanya at…
The sales team Mel and Tanya at Drummond Park have been fantastic. Open and friendly, to a nervous first time buyer offering knowledge and kindness to put me at ease
Thank you very much for your 5 star review Alisa. We are so pleased to hear your positive comments and how the team put you at ease. It is a big step buying your first home! Your feedback has been passed directly to Tanya and Mel who will be so happy. We wish you all the best in your brand-new Lovell home.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Lovell's Derby office has 840 reviews across 1 platform: 840 on Trustpilot (across the whole business).
Lovell Derby is rated 4.1 out of 5 across all 840 reviews.
Lovell Derby, Liversage Street, Derby, DE1 2LH.
