Every review we hold for the Derby office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotDebbie has done an amazing job with…
Debbie has done an amazing job with helping us buy our first home. She explained everything, took her time with us and all our questions, done all the paperwork in a quick time and stayed late after working with us. She done a great job and everything so far has been a really smooth process.
Jasmine · 29 April 2022
Agent replied · 11 June 2024
Thank you for your positive feedback. I will pass your comments onto Debbie and we look forward to welcoming you into your new home. We are delighted to hear that you are enjoying this process. Thank you for choosing a Lovell Home.Lovell Homes
★★★★★ 4/5
TrustpilotThe first contact with the sales office…
The first contact with the sales office at Lovell homes was positive and swiftly followed by reservation of a new home. Everything made us feel we can proceed knowing help is at hand to guide us through to completion.
Sandra · 19 April 2022
★★★★★ 5/5
TrustpilotSo friendly and helpful!
Tanya and Piers are wonderful! They are both so helpful and walked me through the entire process. Always on hand for questions - thank you so much!
Emma · 25 August 2025
★★★★★ 5/5
TrustpilotSpeedy responses by email and Andrew…
Speedy responses by email and Andrew came to sort my issues out. Very happy with the customer service I’ve received so far.
Rebecca · 13 September 2024
Agent replied · 11 June 2024
Dear Rebecca, Thank you for bringing this to our attention. I have escalated this to our customer care manager who is reviewing your case and will be in touch in due course. Kind Regards Lovell Homes
★★★★★ 5/5
TrustpilotSimon Shakespear went the extra mile....
Simon Shakespear the Sales Exective on this Lovell development, went the extra mile in achieving this purchase. He spent the time, followed up did everything we asked. We would fully recommend the service we had, its all about the developer delivering the finished product from this point onwards.
Mr · 15 January 2023
Agent replied · 11 June 2024
Thank you for leaving us this lovely 5-star review. We’ll pass your comments on directly to Simon and the team.Many thanks,Lovell Homes Team
★★★★★ 5/5
TrustpilotAbsolute superstar
It was a brilliant service that’s why it’s a second time I am purchasing Lovell homes.Jade and Caroline helped me through the process and explained it all to me. Also all the appointments were made when it suits me. I can’t thank them enough.
Eliza · 22 May 2023
Agent replied · 11 June 2024
Thank you for taking the time to write your lovely review. I have passed your feedback to the team and Jade and Caroline are made up. Many Thanks Lovell Homes Team
★★★★★ 5/5
TrustpilotSuper service from Lovell
Super service from Lovell in response to some issues with my doors. Andrew came round and sorted them in a friendly professional manner.
Natalie · 22 August 2024
Agent replied · 28 October 2024
Thank you Natalie for taking the time to leave such a lovely 5* review for the customer service which you have received after moving in to your new home in East Anglia, from Andrew.We are so pleased to read your comments on the level of customer care. We have passed your comments on directly to Andrew and to our customer care team in the region, who we know will be really happy to read them. Thank you again Natalie, we hope that you are very happy in your new Lovell home.The Lovell Team
★★★★★ 5/5
TrustpilotOutstanding customer service
Outstanding customer service. Have had so much help so far being a first time buyer, I was very paranoid about not having a clue what to do or where to start. I have had there 100% care and attention the whole way through and look forward to moving into my new hom come September!!!!
Laine · 16 May 2022
Agent replied · 11 June 2024
We are so pleased to hear that your experience has brought value to you, Thank you for choosing Lovell Homes and thank you for your review. Team Lovell
★★★★★ 1/5
TrustpilotCustomer service - the worst I've experienced.
What started out as a positive experience with the initial move has been hugely let down by poor customer service. The lack of communication from customer service, after reporting numerous snags has been a disgrace. They have our money and now don't want anything to do with us, typical. To put into context, these issue pre-date Nov 2019 - how frustrating. Awful.
Matt · 6 December 2020
Agent replied · 11 June 2024
Hello Matt and thank you for your review. We're sorry to read of your concerns regarding the service you have received with your home. This isn't the type of feedback we hope to receive and we'd like to look into this matter further.So that we can do this, and also verify your review for Trustpilot, we've requested some further details and we'd appreciate if you could please provide these details as soon as possible.Thank you again for your review, and for raising your concerns with us.Lovell Homes
★★★★★ 5/5
TrustpilotReally pleased Dulce a pleasure to work…
Really pleased Dulce a pleasure to work with very professional . The houses seem to be well finished & a good explanation all about the property
Kerryann · 24 June 2024
Agent replied · 23 August 2024
Thank you Kerryann for leaving a lovely 5* review of your experience with Lovell Homes at St Edmund's Park in Acle. It's wonderful to read your comments about our team, and we have passed them on directly to Dulcie, who we know will be very happy to read them. Thank you again Kerryann, we hope that you will be very happy with your new Lovell home! The Lovell Team.
★★★★★ 5/5
TrustpilotHelp needed
I am seriously considering buying a 3 bed Lovell home in Bowlers Green Hopton. I am concerned about some reviews so I just want to make sure I am doing the right thing, please be honest.Find me on Facebook Julie Brett
Julie · 30 July 2023
Agent replied · 11 June 2024
Hi Julie,We are thrilled to hear that you are considering buying a 3 bed Lovell home at our Bowlers Green development in the beautiful Hopton-on-sea and hope that some of our existing customers are able to reach out to you about their experience.If you do have any particular concerns, please don't hesitate to reach out to Debbie at Bowlers Green who will be able to help with any questions which you have. The Lovell Team
★★★★★ 5/5
TrustpilotJordan decoator
Every polite, great at going through the work he is doing and very Neat and tidy, and 10 out of 10 work.
Jovn · 27 August 2024
Agent replied · 28 October 2024
Thank you for taking the time to leave such a lovely 5* review for the work which was carried out on your home in East Anglia, by Jordan.We are so pleased to read all of your comments on the service which you received from our team and the quality of work carried out. We have passed your comments on directly to Jordan and to our customer care team in the region, who we know will be really happy to read them. Thank you again, we hope that you are very happy in your new Lovell home.The Lovell Team
★★★★★ 5/5
TrustpilotThe staff were very helpful especially…
The staff were very helpful especially david at the Telford site 😀 l like the fact the rooms are roomy also good value for your money .
Teresa · 27 May 2024
Agent replied · 11 June 2024
Dear Teresa, Many thanks for taking the time to write a review about our homes and our sales team. Wild Walk is one of my favourite developments and it's wonderful to hear our valued customers feel the same. I'll ensure David and the team receive your feedback. Have a lovely day, Lovell Midlands.
★★★★★ 5/5
TrustpilotAndy - Customer Service Engineer
Andy attended to fix some snags/defects in our home, he was very polite and courteous and did a fantastic job.Thank you.
Becky · 6 September 2024
Agent replied · 28 October 2024
Thank you for taking the time to leave such a lovely 5* review for the work which was carried out on your home in East Anglia, by Andy.We are so pleased to read all of your comments on the service which you received from our team and the quality of work carried out. We have passed your comments on directly to Andy and to our customer care team in the region, who we know will be really happy to read them. Thank you again, we hope that you are very happy in your new Lovell home.The Lovell Team
★★★★★ 5/5
TrustpilotMatt our sales executive was fantastic…
Matt our sales executive was fantastic from start to finish, always helpful, super responsive and co-operative - went above and beyond at times.
Crista-Maria · 29 July 2024
Agent replied · 23 August 2024
Thank you Crista for leaving a lovely 5* review of your experience with Lovell Homes at All Saints Green in Stradbroke. It's wonderful to read your comments about Matt, and we have passed them on directly to him, we know he will be very happy to read them.Thank you again Crista, we hope that you will be very happy in your new Lovell home!The Lovell Team.
★★★★★ 5/5
TrustpilotI recently reserved a plot
I recently reserved a plot in newport development, the sale advisor gone through each and everything in detail. She showed us what include in the property and honestly,this is first new build company I have ever seen who giving modern kitchen and bathroom I'm very excited to see my new home. Thanks lovel
Salman · 27 April 2022
Agent replied · 11 June 2024
Thank you for your positive feedback. I will pass your comments onto the team and we look forward to welcoming you into your new home. Thank you for choosing a Lovell Home.Lovell Homes
★★★★★ 5/5
TrustpilotGreat Service
The safe were very lovely. They helped every step of the way and was willing to explain everything and answer all my questions and concerns.
Sheni · 23 June 2024
Agent replied · 23 August 2024
Thank you very much for your 5 star review. We are pleased to hear about the support you received from the sales team each step of the way. I have passed your comments directly onto the team. We look forward to welcoming you into your brand-new Lovell home.
★★★★★ 5/5
TrustpilotLovell Homes are the best .
I am particularly happy about their 5% deposit contribution and the communication skill of their staff. The staff exhibits professionalism in guiding their clients/customers in making informed decisions. Every concern raised by their clients receives attention in the drawing stage.
Adiele · 26 July 2023
Agent replied · 11 June 2024
Thank you so much for your 5* review. We love to here from Happy Customers. We wish you all the best in your new home. The Lovell Homes Team.
★★★★★ 5/5
TrustpilotFirst time buyers
My partner and myself are buying our first home, Lovell were great in providing us in depth detail of the process and made the experience easy and comfortable. All information was provided and explained to us about the development and property, and any questions that we had were answered appropriately.
Customer · 22 August 2022
Agent replied · 11 June 2024
Thank you very much for your review. We are so pleased to hear that you are having a great experience and we will ensure we pass your positive comments onto the team. Thank you for choosing a Lovell Home.
★★★★★ 5/5
TrustpilotGrateful for all your help and guidance
It was explained to us thoroughly. We will welcome warmly. Very understanding and gives us loads of advises. The welcoming pack was a bonus. Thank you for making it easier for us to buy our new home
Dorothy · 4 October 2023
Agent replied · 11 June 2024
Thank you very much for your 5 star review! We are so pleased you are happy with the journey you have received and I have passed your positive comments onto the sales team. We look forward to welcoming you into your brand-new Lovell home. Kind regards, Lovell Homes
★★★★★ 5/5
Trustpilot5 star Service
From contacting the development to having a Reservation meeting, the staff were friendly and helpful. No questions were to difficult and they understood that buying a home is one of the most challenging things in life, especially when its off plan. They were there to support you the whole way
Jamie · 30 July 2022
Agent replied · 11 June 2024
Thank you for your review Jamieson. We are so pleased that you are enjoying your experience and you have found the team supportive during your journey with us. We have passed your positive comments onto the team and we look forward to welcoming you into your brand-new Lovell home. Kind regards, Lovell Homes
★★★★★ 3/5
TrustpilotHouse is lovely but customer care is…
House is lovely but customer care is shocking.
Jake · 12 September 2021
Agent replied · 11 June 2024
Thank you for your review. We’re sorry to hear that you feel disappointed. Our Customer Care team has confirmed you have no outstanding issues and that they have all been resolved. However, if you want to discuss further please don't hesitate to contact us. Many thanks, Lovell Homes.
★★★★★ 5/5
TrustpilotReally great service from Caroline
Really great service from Caroline. Warm welcome, toured the houses available and ones nearer completion for comparison. Discussed next steps and reservation, and she support us with sorting mortgage in principle with appropriate company and also providing us with solicitor details to speed the process up. Ready efficient and great service. Thanks
Matt · 7 April 2022
Agent replied · 11 June 2024
Hi Matt, Thank you for your lovely review, I will make sure to pass your kind comments onto Caroline.We look forward to welcoming you into your new home.Thank you again, Lovell Homes.
★★★★★ 5/5
TrustpilotNew Home Purchasing experience
Both myself and my wife are pleased to say that our dealings with Lovell Homes employees thus far has been a pleasure. We have been welcomned to visit both Williams Park and Bowlers Green and have had the pleasure of talking to and/or meeting Nicky, Dulci, Larry and of course Joanne (Jo). A special thanks goes out to Jo who has treated us with the uttermost professionalism whilst also having a degree of compassion to both our needs and aims. We feel she has gone beyond the call of duty for us for which we are eternally gratefull. Lovell Homes also appear to be a caring, considerate and responsible developer. We are looking forward to joining the Williams Park community later this year.Trevor and Doreen.
Trevor · 26 September 2022
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
