Every review we hold for the Derby office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotBroken kitchen door handle was reported…
Broken kitchen door handle was reported nearly 3 months ago and still not fixed as part is on order they say.. Asked to fix temporary one - get no reply..
Meri · 21 August 2022
Agent replied · 11 June 2024
Hi Meri,Please accept our apologies for the delay in getting this resolved for you. Customer Care have confirmed they have been in touch with you this morning, with an appointment Wednesday to replace the handle. If you have any further problems please don’t hesitate to get in touch.The Lovell Team
★★★★★ 5/5
TrustpilotExcellent customer service and…
Excellent customer service and information from your representative. Easy to contact and any queries dealt with efficiently.
Sandra · 8 October 2023
Agent replied · 11 June 2024
Thank you Sandra for your 5* review of your experience at All Saints Green in Stradbroke.We have shared your comments directly with Mandy at All Saints Green, who we know will be really pleased to read them.The Lovell Team
★★★★★ 5/5
TrustpilotVery helpful team at the Lockside
Very helpful team at the Lockside. They were very helpful, and they carefully explain the details of their properties to me. They are very good at what they do.
Joseph · 23 September 2022
Agent replied · 11 June 2024
Thank you for your review, we will pass on your lovely comments to the team at Lockside.Kind RegardsLovell Homes
★★★★★ 5/5
TrustpilotNew home
Debbie knight did an excellent job of explaining everything I needed to know about the purchase of my new home. First class
Anthony · 13 May 2023
Agent replied · 11 June 2024
Thank you Anthony for your 5* review!We have passed your comments on directly to Debbie at Bowlers Green, Hopton on Sea. We look forward to welcoming you to your new Lovell home.The Lovell Team
★★★★★ 5/5
TrustpilotOhhh am so pleased with Lovell homes
Ohhh am so pleased with Lovell homes. The sales executive Claire and l have forgotten the young lady name are so lovely.They listened to us so carefully and were always smiling.Keep it up ladies
Carol · 17 January 2022
Agent replied · 11 June 2024
Thank you for your lovely review. We are glad you have enjoyed your experience with Lovell Homes.
★★★★★ 1/5
TrustpilotCrooks! Avoid them.
Multiple snags, poor customer service. We have mould in our bathroom that keeps coming back and they have refused to help. There must be a ventilation defect. Lots of neighbours complain of issues too. Their advice was "to leave a window open"
James · 8 March 2020
Agent replied · 11 June 2024
Hello James and thank you for your review. We're sorry to read of your concerns regarding the service you have received with your home. This isn't the type of feedback we hope to receive and we'd like to look into this matter further.So that we can do this, and also verify your review for Trustpilot, we've requested some further details and we'd appreciate if you could please provide these details as soon as possible.Thank you again for your review, and for raising your concerns with us.Lovell Homes
★★★★★ 4/5
TrustpilotExcellent customer service
Excellent customer service, better quality build & able to view show homes for many different properties helped me decide lovell was the best option. 4 stars because there is always room for improvement & on this occasion couldn't offer me any discounts or offers on flooring & other extras which was a slight disappointment. looking forward to completion, relocation & a new lifestyle.
Robert · 4 May 2022
★★★★★ 5/5
TrustpilotVery helpful
Simone and Sharon have been very helpful during the process of buying the property.
Wing · 6 November 2023
Agent replied · 11 June 2024
Thank you for taking the time to leave your review. I have passed your comments to the team and they are delighted. We wish you well in your new home. Thanks Lovell Homes
★★★★★ 5/5
TrustpilotTom ⭐️
Tom from customer care was absolutely amazing! Sorted all of the issues I had raised and was very polite! Couldn’t be happier with the service he provided!
Jo · 25 October 2024
★★★★★ 5/5
TrustpilotExcellent customer service
Claire · 9 June 2024
Agent replied · 13 June 2024
Hi Claire, Thank you for your 5 Star Review, we will be sure to pass on your comments to the development team. Kind Regards,Lovell Homes.
★★★★★ 5/5
TrustpilotExcellent experience
Augustin · 25 June 2024
Agent replied · 23 August 2024
Thank you for your 5 Star Review - we will be sure to pass your kind comment onto the Glow Garren Sales Team!We look forward to welcoming you into your new home.Thank you again,Lovell Homes.
★★★★★ 5/5
TrustpilotFirst Home Experience
Claire at Wild Walk couldn’t have been more welcoming, helpful, and reassuring for our first home buying experience. Can’t wait for the next stages! :)
Lottie · 26 November 2022
Agent replied · 11 June 2024
Thank you for your lovely review. We are happy that you are pleased with the service you have received so far. We will pass on your comments to Claire for you.Many thanksLovell Homes
★★★★★ 5/5
TrustpilotExcellent customer service with Amanda…
Excellent customer service with Amanda & Jeff. Lovely people who help simplify the buying process. Swift responses when questioned.
Samantha · 3 June 2023
Agent replied · 11 June 2024
Thank you for taking the time to write your lovely review. i have passed on to the team, and they are delighted. Lovell Homes Team
★★★★★ 5/5
TrustpilotWe have just secured a plot and Lovell…
We have just secured a plot and Lovell have been absolutely amazing. They have been very efficient and have been helping us every step of the way.Definitely recommend Lovell homes!!
Sharanjit · 12 April 2022
Agent replied · 11 June 2024
We are so pleased to hear that your experience has brought value to you, Thank you for choosing Lovell Homes and thank you for your review. Team Lovell
★★★★★ 5/5
TrustpilotLovell have been incredible helping us…
Lovell have been incredible helping us reserve our first home. Highly recommend.
Molly · 27 November 2023
Agent replied · 11 June 2024
Thank you very much for your 5 star review. I have passed your comments onto the sales team and we look forward to welcoming you into your brand-new Lovell home.
★★★★★ 1/5
TrustpilotPoor customer service
Poor customer service, really difficult to get them to come and fix their mistakes, they lie to you that they will send someone over, after 1 month they are saying we cannot fix this as its the owner responsibility!!
Mike · 25 June 2020
Agent replied · 11 June 2024
Hello Mike and thank you for your review. We're sorry to read of your concerns regarding the service you have received with your home. This isn't the type of feedback we hope to receive and we'd like to look into this matter further.So that we can do this, and also verify your review for Trustpilot, we've requested some further details and we'd appreciate if you could please provide these details as soon as possible.Thank you again for your review, and for raising your concerns with us.Lovell Homes
★★★★★ 5/5
TrustpilotProfessional
I thought Debbie was really professional and helpful.
Jayne · 2 December 2022
★★★★★ 5/5
TrustpilotWas great and very helpful
Ivo · 4 April 2024
Agent replied · 11 June 2024
Thank you for taking the time to leave a 5 star review on our Drummond Park development which I have passed onto the sales team.
★★★★★ 5/5
TrustpilotEfficient service
Fast, efficient service
Mr · 7 May 2024
Agent replied · 11 June 2024
Thank you very much for your 5 star review Mr Charlton. We are pleased to hear you are happy with the service provided and I have have passed your feedback onto the team.
★★★★★ 1/5
TrustpilotWorst service we’ve ever received
Worst service we’ve ever received, been in for 7 months and still a long list of jobs not done. We have had over 3 occasions where jobs are booked in and nobody shows up. Emails are constantly ignored and no support. If the house was done properly in the first place we wouldn’t have such a long list to be resolved.
Emily · 28 February 2022
★★★★★ 4/5
TrustpilotReserved our home in August 2020 and…
Reserved our home in August 2020 and moved in January 2021. Sales staff very helpful and professional, always going that extra mile. After sales staff also very helpful and quick to respond.
Kat · 8 September 2021
Agent replied · 11 June 2024
Hello,Thank you for your review. We are pleased you have enjoyed your home buying process. We hope you will enjoy your new home.Lovell Team
★★★★★ 4/5
TrustpilotMade simple and painless
Daniel · 23 March 2024
Agent replied · 11 June 2024
Thank you for your review, we are glad your experience was simple and have passed on your comments to our Sales Team.The Lovell Team.
★★★★★ 1/5
TrustpilotDisappointing
Lovell homes are brilliant while purchasing, the moment you have moved in there is zero customer service. We have many major works that require sorting, this is after 9 months.
Hayley · 15 November 2021
Agent replied · 11 June 2024
Hi Hayley, On behalf of Lovell Homes we can only apologise for the problems that you have experienced, we believe our Customer Care team is working with you to get the outstanding issues resolved. Thank you for your patience.Kind regardsLovell Homes
★★★★★ 5/5
TrustpilotVery professional.Saleswoman answered…
Very professional.Saleswoman answered all my questions ,very friendly and accomodating .She even stayed late on a Saturday evening to sign all the documentation.Would not hesitate to recommend to anybody else.
LB · 15 November 2021
Agent replied · 11 June 2024
Hi Loraine, Thank you for your review. We are pleased to hear our team have been supportive during your home buying process. We hope you will enjoy your new home.Thank you again for your review,Lovell Homes
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
