Trusted Agent profile · Derby
★★★★★
840 reviews across 1 platform
Liversage Street, Derby, DE1 2LH
Lovell's office in Derby, at Liversage Street, is rated 4.1 out of 5 across 840 reviews on 1 platform.
Every review we hold for the Derby office, from every platform, shown as written. First names only.
5/5
TrustpilotHelpful friendly and got us our perfect…
Helpful friendly and got us our perfect home
Hello Becky,Thank you for your lovely review, we are glad the team were able to support you through your buying process. We will ensure to pass on your comments to the team.Kindest RegardsLovell Homes
5/5
Trustpilot1st experience of buying property and…
1st experience of buying property and team was brilliant and well managed too. I am happy to be part of lovell
We are glad you are enjoying your experience with us and thank you for your review. We have passed your positive comments onto the team and we look forward to welcoming you into your brand-new Lovell home.
5/5
TrustpilotAmanda Allen
Amanda the Sales person was amazing. Nothing too much trouble explained everything perfectly.
Thank you Elaine for your lovely review about Mandy at The Acorns. We've passed your review onto Mandy directly and we're look forward to continuing on your Lovell Home journey with you.The Lovell Team
1/5
TrustpilotIt has taken Lovell over 13 months to…
It has taken Lovell over 13 months to reply to my review dated July 2020. Little wonder that they are rapidly losing their reputation and integrity.
Hi Mr Martin, Thank you for your updated review, we have only just today received the access we needed to this page and taken it on as our own business page therefore we wanted to ensure all customers reviews were responded to. We are sorry that this has not happened sooner. We take customer satisfaction seriously and it is understanding why this response would be disappointing however we have sent you a direct request for your customer details so that we can look into this matter for you. If you could please respond with your plot number and location we can raise this with the relevant team.Many thanksLovell Homes
4/5
TrustpilotProfessional team
Professional team, good interrelationship with us, helpful and kind, slight issue with scheduling in short notice, lost some time in the process.I recommend kindly!
Hi Mihai, Thank you for your review and we are glad to hear you have had a good experience with ourselves. We hope you enjoy your new home.Thank you again, Lovell Homes.
5/5
TrustpilotThe sales team at King's Lynn have been…
The sales team at King's Lynn have been very professional and helpful explaining the product along with useful information.Well Done Hayiley
Thank you for your positive feedback. I will pass your comments onto Hailey and we look forward to welcoming you into your new home. We are delighted to hear that you are enjoying this process. Thank you for choosing a Lovell Home.Lovell Homes
5/5
TrustpilotRoseanne dealt with the whole process…
Roseanne dealt with the whole process from beginning to end Explaining every step clearly Very pleased with the professional friendly service I received
Thank you for you review, we are delighted that you are pleased with your journey so far and will pass on your comments to Rosann. Thank you for choosing a Lovell Home.Lovell Homes Team
5/5
TrustpilotFriendly
Friendly, welcoming, polite and very helpful let’s hope the rest of the process living up to the sales side of the business.
Hi Alan, Thank you for your great review! I will pass your comments onto Amanda.Thank you again,Lovell Homes.
5/5
TrustpilotStaff are helpful to explain in details…
Staff are helpful to explain in details and can offer assistance to solve my problems.
Thank you for taking the time to write your review. Our sales team are always pleased to receive good feedback, as they aim to support your home buying journey. Many Thanks, Lovell Homes Team
5/5
TrustpilotThank you for helping us pick our home
Thank you for helping us pick our home. Looking forward to the updates of the house coming together. So good so far !!
Thank you for your review, we hope you will enjoy your new Lovell home.
5/5
Trustpilotfriendly and helpful
friendly and helpful, made to feel very welcome. Excited to be buying our new home
Hi Deborah, Thank you for your kind review, I will be sure to pass your comments onto Ally. We look forward to welcoming you into your new home. Thank you again, Lovell Homes.
5/5
TrustpilotGood homes
Good homes with quality.
Hello Alivelu,Thank you for your review, we will ensure to pass on your comments to the team.Kind RegardsLovell Homes
5/5
TrustpilotGreat service
Sales advisor was opened & flexible to discussions and brought real value to us. Made a big difference vs competitors.
We are so pleased to hear that your experience has brought value to you, Thank you for choosing Lovell Homes and thank you for your review. Team Lovell
5/5
TrustpilotThe sale rep was so amazing
The sale rep was so amazing, friendly and welcoming.Very good at her job✅
Hi Damiola, Thank you so much for taking the time to write your review. We love to hear great feedback about our team and we're pleased you've had a good experience. I have passed your kind words on to Sharon. Thank you from The Lovell Homes Team.
5/5
TrustpilotPositive Sales Experience
Throughout the process of reserving our new home the sales executive, Anne-Marie Arnott, was extremely helpful and knowledgeable which made the process straightforward and enjoyable. This is our second purchase from Lovell and on both occasions our sales experience has been excellent.
5/5
TrustpilotEverything fell into place quite nicely…
Everything fell into place quite nicely and timely. Great service from all at Lovell. We're getting there.
Thanks for your review. I am so glad that we could help you secure the plot you've been waiting to be released for so long. Kind regards Lovell Homes
5/5
TrustpilotReally nice and happy staff
Really nice and happy staff, the cracks in the house were not only fixed fast but well too
5/5
TrustpilotOur Home
Lovely houses.Lovely sales team , polite & very efficient. Always kind & helpful.Unlike others .
Thank you for your positive feedback, we are pleased you are happy with the service you have received from the sales team. We will pass your comments on to them.Kindest RegardsLovell Homes
5/5
TrustpilotVery happy with all the information and…
Very happy with all the information and help received!👏 I can't wait to move in!
We are so pleased to hear that your experience has brought value to you, Thank you for choosing Lovell Homes and thank you for your review. Team Lovell
5/5
TrustpilotExcellent service and great staff very…
Excellent service and great staff very helpful all along the way so far a great experience.
We are so pleased to hear that your experience has brought value to you, Thank you for choosing Lovell Homes and thank you for your review. Team Lovell
5/5
TrustpilotChloe reade has been incredible right…
Chloe reade has been incredible right from the start.Looking forward to our new home.
Thank you for your review, we will ensure to pass this comment on to the team for you.Many thanksLovell Homes
5/5
TrustpilotPerfect
Tom from customer care, did a great job - thank you for your help!
5/5
TrustpilotNo problems
The process has been so far without any problem; they've been available and prompt to answer our questions!
Riccardo, thank you for taking the time to give us feedback on your experience so far, much appreciated. Regards Lovell London
4/5
TrustpilotAll great
All great . I’m very happy with the service provided and the staff are lovely and very professional.
Thank you for your 4 star review and positive feedback. Making sure we deliver an excellent service with professional and helpful staff is always at the forefront of what we do so I am happy to hear we met this high standard for you. I will make sure to pass on your kind comments to the team.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Lovell's Derby office has 840 reviews across 1 platform: 840 on Trustpilot (across the whole business).
Lovell Derby is rated 4.1 out of 5 across all 840 reviews.
Lovell Derby, Liversage Street, Derby, DE1 2LH.
