Every review we hold for the Derby office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleIf I could give no stars I would. From start to finish Leaders was the definition of incompetence. They failed to return calls and emails repeatedly and couldn't hold to their "word" on deadlines. In addition when you have had enough of their shenanigans they can't be bothered to find anyone more helpful to transfer you to. I will never rent through them again, no matter how nice the flat. Unbelievable.NegativeResponsiveness, Quality, Professionalism
Lyndsey · 13 January 2021
Agent replied · 12 January 2025
Dear Ms Pavlock, we appreciate your feedback and thank you for taking the time to let us know about your experience with the Derby Central office. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are concerned by your feedback and would really like to discuss this in more depth with you to find out exactly why you feel unhappy with the service you have been given. If you are willing, email customerrelations@lrg.co.uk
Kind regards, Customer Relations Team
★★★★★ 5/5
GoogleGreat service from these guys. I wasn't happy in my old place so gave Leaders a call with info of what i was looking for. Olly dealt with me from the first phone call, found me somewhere really nice and helped me with all the paperwork needed too. I have rented for years and this is the best service i have received from any letting agent.PositiveResponsiveness, Quality, Professionalism, Value
Clare · 26 October 2021
Agent replied · 25 October 2024
Dear Clare Larger!
Thank you for taking the time to review your recent experience with our Leaders Estate Agents Derby Central branch. It's pleasing that we could provide you with a positive experience. Don't hesitate to be in touch if you require anything further.
Kind regards Customer Care Team
★★★★★ 5/5
GoogleI popped in Leaders Derby office this afternoon, looking for a 2 bed flat to rent. There, I asked Erin Doyle and she was so helpful and efficient to arrange viewing, contact the landlord and put down the application for me this very afternoon. I'm really grateful for that.
Farshid · 26 October 2023
Agent replied · 25 October 2024
Dear Farshid Zamani
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleGreat service! Mya went the extra mile to help our family. We moved from the US to Derby and we were having a hard time to find a good property. She went our of her way to book the viewing and helping us with the process. Big shout out to her. Easy, fast and excellent quality service.
Rafael · 26 October 2020
★★★★★ 2/5
GoogleAfter numerous viewings with Leaders in Derby I have found that they don't have the time of day for anybody. I've had a couple of viewings where the woman simply hasn't cared, infact on nne occasion she spoke to us one during the whole viewing.
Mollie · 13 January 2024
Agent replied · 12 January 2025
Dear Mollie Appleby,
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.
Kind regards, Customer Care Team
★★★★★ 5/5
GoogleThe experience of finding an appropriate property to rent effectively took just a week, resulting in an efficient, professional service given by staff who continuosly guided me through the renting process.
" Friendly, consistent, and welcoming service "
Thanks to the team at Leaders from the Sudbury branch.
Chris · 26 October 2023
Agent replied · 25 October 2024
Dear Chris
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleVery professional staff, well
Organised and respectful, I am grateful to be in collaboration with you and thanks again for your help.
Daris S such a wonderful person
Maria · 2 November 2024
Agent replied · 9 November 2024
Dear Maria Budoi
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleI had the pleasure of having Kayleigh as my estate agent. She answered all my questions and kept me well informed during the process of renting my flat.
Kalina · 2 November 2024
Agent replied · 9 November 2024
Dear Kalina Sroka
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleLeaders helped me a lot in getting an accommodation in Derby. They took care of the entire end to end process and helped me get a property in a very short time. I would like to give a special appreciation to my agent Joe Horton for helping me out with the process in a very short duration of time.
Chetan · 26 October 2022
Agent replied · 25 October 2024
Dear Chetan,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleCommunication very well seems very nice polite and helpful.
Georgia · 15 April 2026
★★★★★ 2/5
GoogleAfter numerous viewings with Leaders in Derby I have found that they don't have the time of day for anybody. I've had a couple of viewings where the woman simply hasn't cared, infact on nne occasion she spoke to us one during the whole viewing.
Moll · 26 October 2023
Agent replied · 25 October 2024
Dear Mollie Appleby,
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.
Kind regards, Customer Care Team
★★★★★ 5/5
GoogleReally helpful with everything, keep you up to date as much as possible and really friendly staff memebers.
We’ve been dealing with Thomas who has been a massive help in us being able to move forward with our first home before our little boy arrives!
Ellie · 26 October 2023
Agent replied · 25 October 2024
Dear Ellie Calladine
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleCharlie's positive and professional attitude during my search for a new home was invaluable. Charlie's knowledge and training helped me to make the best choice for me and when coupled with his pleasant manner and sense of humour, puts Leaders in a very good place in the sales, rental and lettings market. Thanks Charlie, Chris Beech.
Christopher · 27 October 2019
★★★★★ 5/5
GoogleNice and easy.
My application to rent my first property was made so easy by my Leaders contact Nathan Arnold. He knew exactly what he was talking about and made everything very easy to understand (I understood nothing to begin with). If you ever need to get in contact with Leaders letting make sure you ask for him he'll make you feel like a friend and not just a client. Amazing service.
Connor · 27 October 2019
Agent replied · 25 October 2024
Hi Connor, thank you for taking the time to leave us a review about Nathan at our team in Derby. We're so glad to hear he delivered such a great experience and was able to make you feel so special throughout your dealings with him. We will pass your comments onto Nathan and know he will be thrilled to read such lovely feedback. Kind Regards, Leaders
★★★★★ 5/5
GoogleLeaders have been a great people that have helped myself and my mother and we do appreciate them for the great job they have done... Keep it up👊👊👊❤️❤️❤️❤️✌️✌️✌️ …
Vida · 27 July 2024
Agent replied · 25 October 2024
Dear Vida Asare
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleI have been looking for a new home for around 2 weeks now, evrrytime I called leaders the customer service was of top quality.
Thankyou to Tom Hallam for securing me a great property within 24 hours of ringing to deposit that I can move into next week!
Amazing.
Thankyou Tom and thankyou Leaders.
Lauren · 26 October 2022
Agent replied · 25 October 2024
Dear Lauren
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
We are very happy to have provided you with such a positive experience!
Many thanks, Customer Care Team
★★★★★ 5/5
GoogleAs expats returning from working abroad we have found it challenging to arrange a rental property until we spoke with Danielle from Leaders. She is friendly, professional and efficient. Within 48 hours we were able to secure our desired property. We are very happy with Danielle’s professional customer service and highly recommend her.PositiveResponsiveness, Professionalism
Martin · 26 October 2022
Agent replied · 25 October 2024
Dear Martin,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleJust moved into our property and we are extemely happy. The move was handled extremely smoothly by Becky who was very helpful and kept us fully informed as to how things were progessing and everything went witnout a hitch. Would definitely recommend this office and company and would like to thank Becky for all her help.
Rob · 11 November 2017
★★★★★ 5/5
GoogleDanielle was absolutely fantastic. Very fast response to my emails and enquires. Very perfessional and well mannered. A absolutely great experience and she's a testament to your company. I cannot thank her enough for her help. Enjoy your flowers you deserve them.
Regards
Mr fosterPositiveProfessionalism
Brendan · 26 October 2021
★★★★★ 5/5
GoogleI had the pleasure of speaking to Aaron today and he was very helpful, knowledgeable and very professional. He made me feel at ease, answered all my questions. Great customer service.
Vishal · 6 August 2025
★★★★★ 5/5
GoogleSeamless service from start to finish with Kayleigh, great communication and responses, have already recommended to my friend
Elliot · 25 November 2024
Agent replied · 9 December 2024
Dear Elliot Regan
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleKam at Leaders Corn Market is very helpful. He gave us all the information we needed before booking a viewing and kept us up to date along the way. Nice and polite, he also calls you back when he says he will! Really impressed with the Leaders experience so far.
Dan · 27 October 2019
★★★★★ 5/5
GoogleAbsolutely outstanding service from Georgie and Amelia on the phone! Could not have been more helpful or lovely, and super quick responses. Also had Tom for a viewing and he was happy to answer all my questions ◡̈
Lou · 26 October 2023
Agent replied · 25 October 2024
Dear Lou B
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 1/5
GoogleI had the worst experience with leaders. I was supposed to move into the flat I booked more than one month ago and they were not responsive and last moment they said they need to do a inventory check and have to postpone the date. I was changing cities and going last minute was not possible for me. Still I was ready to bet everything on my side. My previous contract ended and I had to stay in one of my friends places with all of my stuff. Imagine a person who never got any support like that. I was so stressed without a place for my own and struggling so much trying to contact them till the last minute. It was one of the worst experiences I had.
Nadeesha · 24 November 2022
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.