Leaders Sales Derby reviews

★★★★★ 1/5

Google

I was originally due to move into a new property on 20th September which did not happen despite the fact that I have emailed and called multiple time to make sure about the moving date. I went to the branch daily as no-one is replying the phone with no results as no-one is helping. Now it is 6 days after the planned moving date and I still didn't move . I am not sure when I will be moving and it is really frustrating me and caused me alot of cost and problems with my current landlord.

Yakeen · 26 October 2022

★★★★★ 1/5

Google

I was originally due to move into a new property today which did not happen despite the fact that I have emailed and called multiple times to state that for me referencing will take longer as it has to go through the company HR team who can take up to 7 days to respond. The end result is that I only received my referencing email Thursday (15th) morning and then a followup one SUNDAY morning. I have called and left multiple emails but I still do not know if I will be able to move into this property before my current ones runs out and the end of this month. Once I paid the initial holding fee (September 1st) I got one email (September 2nd) to say I need insurance and recommended someone a partner but once I advised I have my own via work I never heard from anyone again until I started chasing it and the only reason I managed to talk to someone last week was due to me calling in until someone picked up as no emails or voicemails were ever returned. I still do not even know if I will be able to move into this new property so I have been forced to reach out to another agency to see if I am able to arrange something before the month is out or risk not having a place to live

Edvard · 26 October 2022

★★★★★ 1/5

Google

Communication is absolutely poor. I applied for my property and they have left everything last minute even though I gave them 3 weeks to sort everything out regarding payments, fixes and keys. Left me waiting from 10am till 4pm to even get my keys which they then only gave me 1 key and had no idea where the other keys were. 7 employees all rammed in one room felt very NOT Covid safe and the woman who was dealing with me was very rude!

Claire · 26 October 2022

★★★★★ 5/5

Google

On the 10th of August we visited Derby to find accommodation for our son (new student) and very soon after an unscheduled visit to the Leaders office we were on our way to view a local property. Consequently after viewing a number of properties with other agents we took the property managed by Leaders. In summary the staff were very helpful polite, flexible and accommodating at short notice, while in the office we secured the accommodation subject to checks, which was simple enough. Thanks again to George and Tom. Leaders are located in a prime position in the town centre, however, the office is a little small relative to how busy it is, one for the management to resolve.

Javeed · 26 October 2022

★★★★★ 3/5

Google

An honest review! So I’ve secured a property with leaders which I’m very pleased with. We are yet to move in, as property is not ready. Prior to securing this particular property I’ve had a few dealings with leaders and I was left disappointed; poor communication, saying I’ll receive a call back/doesn’t happen, arranged an online viewing and they didn’t send me the link. So I’d decided to not look at properties listed by them. However, I came across my now secured property and really wanted to go for it so I applied, communication levels picked up and staff were very friendly. So, in my opinion they help their tenants and stick to the job as it can be exhausting for them to to ring every person back just to say sorry you’ve not been accepted, which for customers can be annoying . Overall good service and looking forward to moving in to my new property:)

Zabah · 26 October 2022

★★★★★ 1/5

Google

As other reviews have noted, this Agency has nothing but extremely poor communication skills. Having applied for a property let with them, I was given a move day that was two weeks after my application day. Not only did they not call me even once during this time, but I had to keep chasing after both them and their referencing partner company to ensure that all necessary documents were handed in on time. After multiple errors on their end, and being passed back and forth, wasting countless hours being on hold on the phone, I had it all sorted. Signed my contract, and paid all the monies necessary. Booked my removal company, and waited. Then on the day before the move, I called them again to confirm that all was in order. Unsurprisingly, it wasn't in order. They told me that for some bizarre reason the referencing checks which I had completed the week before didn't go through. NO CONTACT at all during this week mind you. They then said that due to the circumstances, they tried to instead get the landlord's approval, but couldn't reach him on the phone. When I went to their office to complain, I was met with unsympathetic looks and apathy. Now here I am, waiting on the evening of the day before moving, not knowing if I will even have my keys tomorrow in time. Let alone the stress, this will cost me hundreds of pounds if not sorted in time, due to rescheduling. But they will not take responsibility for any of that. Even if this horrible stressful situation is somehow resolved in time, this review will stay as 1 star. It's truly been my worst moving experience to date.

Michail · 26 October 2022

★★★★★ 5/5

Google

If I could add more stars, I WOULD! I cannot recommend JOE HORTON of Leaders highly enough! I have dealt with a lot of estate agents & letting agents lately in my search for a bungalow. Not one of them came even close to Joe. He is professional, friendly, caring, super efficient, doesn't leave you hanging and waiting for answers. He really goes the extra mile when it comes to providing an excellent service! He is really a credit and an asset to Leaders. Thank you once again Joe for assisting us in finding the right home. Bless you and best wishes.

Kim · 26 October 2022

★★★★★ 4/5

Google

I have been searching for a property on this website for over a month and got no luck until I got put through to Millie Hardwick, who completely changed my experience with the company. She was extremely friendly, polite, catered to all my needs. She phoned me back multiple times just to give me updates. She managed to successfully put through my application and I will be moving into a new home this week thanks to her. I am very grateful.

Bilal · 26 October 2022

★★★★★ 1/5

Google

Very dissatisfied with the service from this estate agents. I've never left a negative review in my life but the treatment I received is deserving of one. Myself and my partner arranged for a viewing for a property to let on the 24/03. We were set to leave and 20 minutes prior to the viewing we received a phone call stating that the landlord couldn't make the time anymore and that the 26/03 was the only date available for them. When we viewed the property on the 26/03 the landlord stated it was a shame we couldn't view the property on the original date and that we cancelled last minute. We stated that Leaders had told us that she was the one who cancelled which she stated didn't occur. Therefore, leaders had lied to us both. The viewing went very well, we wanted the property and details to move forward however the leaders representative-Joe disappeared, we were left waiting for an hour to then be told to contact leaders Monday. We did this and provided all the relevant information and were told to wait for a call back. Today we called back and was told it was already let. Leaders have extremely poor customer service skills and communication and I would not recommend them at all. They left us waiting, wasted our time and left us in the dark-probably a blessing in disguise given the other bad reviews.

Olivia · 26 October 2022

★★★★★ 4/5

Google

Had a relatively good experience with Leaders so far. Tom Hallam was very helpful and quick with responses and questions I had about the property. Very stress-free

Ademide · 13 January 2023

★★★★★ 5/5

Google

Being new to the buy to let market, Leaders were really professional and very helpful with advice to get everything arranged. The lady Jen was especially helpful and thorough for following up and making sure I had tenants in quickly and the right ones. Great service.

Jenny · 27 October 2018

★★★★★ 5/5

Google

To get an accomodation is not an easy task and also to get to know about all the further process was also challenging for us but with usual cooperation of Daria we were in ease to ask any question regarding property. Her dealing with us was appericiable. Really thanks to all team members of Leadrs aswell.

Ravneet · 28 April 2024

★★★★★ 1/5

Google

They have allowed our children to move into a house of horrors, from leaking sewerage to no water supply powerful enough for a washing machine or a bath, these are BASIC needs for anyone, sick of waiting for various repairs, paying rent for a property you cannot live in 😡 …

Robert · 27 July 2024

★★★★★ 1/5

Google

If there was an option to give no stars that is what I would choose The staff here are pushy and rude and that's when you get round to actually speaking to someone I am in the process if writing a separate complaint about our experience Leaders

Sylvia · 25 September 2024

★★★★★ 5/5

Google

Great company to deal with. Tom Holland has been amazing with helping us find and secure a property. Can’t fault my experience, they’ve all been great throughout :)

Kelly · 26 October 2022

★★★★★ 5/5

Google

Leaders have been extremely helpful. They have answered any questions quickly, and have made a stressful move more manageable!

Charlotte · 2 September 2025

★★★★★ 5/5

Google

Leaders letting team are the best when it comes to management of letting process from start to finish. Worthy of mention is the courtesy and passion with which Daria Sobieraj treats prospective tenants. I'm really wowed by her professionalism and expertise. Nwokedi Chikezie

Nwokedi · 9 November 2024

★★★★★ 5/5

Google

This is my second experience searching for a house in derby and my first time with leaders. The member of staff who has been helping me is called Dylan and i honestly could not be happier with the service he has provided. He has been patient, knowledgeable and incredibly helpful every step of the way. If you go here, make sure to ask for Dylan!

Edgar · 11 March 2025

★★★★★ 1/5

Google

I'm still in complete disbelief at how poorly we have been treated by leaders. Me (whom is pregnant) my partner and 4 year old daughter were due to move THIS WEEK, to be informed yesterday that we are no longer liable for the property. This has left us homeless as we were relocating for work, meaning we have left our old jobs and tenancy ready to move to Derby to start our new lives. Despite me practically begging for help nothing has happened, they appear to have no problem seeing us on the streets. I've wrang the office consistently to urge them to help us to just be told "we will call you back". These return calls rarely materialise. To add to our stress and disappointment we have also been told we will not have our holding fee returned, despite the landlord pulling out not us. In conclusion I'm homeless whilst pregnant with a 4 year old and out of pocket. Absolutely the worst experience of my life that is now causing me health implications due to the stress. Please avoid as I would hate for anyone to experience this heartache.NegativeResponsiveness, Professionalism

Melanie · 13 January 2022

★★★★★ 5/5

Google

Excellent service from Wesley

Simonchairman1 · 7 January 2026

★★★★★ 5/5

Google

Me and my girlfriend have been looking for somewhere to move to for a while and came across a property through Leaders. Within not even 3 days, we reserved the property with the help from Thomas. Was quick to answer any questions we asked and provided all the information we wanted. Very helpful and has made the process quite easy going.

Kieran · 26 October 2023

★★★★★ 5/5

Google

I called into the office and Aaron answered the phone, he was a very respectful young man and made me feel very comfortable. He was extremely helpful and answers all question to the fullest of his ability. Incredible service

Jasamar · 6 December 2024

★★★★★ 1/5

Google

Worst letting agents we've ever been with. From the start they've never been responsive. We call to complain about something in the property as there's been on going problems since day one, and we never ever hear back from them unless we continue to keep calling them. We've even had people come round to check the property over and they have got back to leaders saying there's alot of work that needs doing....do we hear back from them....No! Changed property managers twice now but it always goes back to the same girl and she never gets back to us. I called this morning to be told she's on the phone and will call me straight back.....it must be a very long phone call as it's almost 3 hours later and still not heard a thing!!! When we do leave this property (no idea when) we will never ever use Leaders again!!NegativeResponsiveness, Professionalism

Tina · 26 October 2021

★★★★★ 5/5

Google

We was due to view a property earlier in the week however was slightly late to the draw as was already taken but turns out it was not meant to be as we have found the perfect one for us. However, without the help of Alex we would not know about it. She took the time to notify us and keep us updated with our property search throughout. We viewed a property at 2pm and by 15.41pm we got it with the help of the diamond Alex! She is professional, helpful, friendly and damn right amazing at her job! I couldn’t ask for anything more when looking for a property! Alex...you are a star!PositiveResponsiveness, Professionalism

Emily-Ray · 26 October 2021