Trusted Agent profile · Derby
★★★★★
420 reviews across 1 platform
11-12 Cornmarket, Derby, DE1 1QH
Leaders Sales's office in Derby, at 11-12 Cornmarket, is rated 4.1 out of 5 across 420 reviews on 1 platform, including 420 Google reviews rated 4.1.
Every review we hold for the Derby office, from every platform, shown as written. First names only.
5/5
GoogleI was really impressed with the level of customer service. Georgie was extremely helpful, professional and provided a high level of service. I would definitely recommend using this estate agent.
Lou B, your wonderful feedback and rating mean a lot to us. If you have any further questions, please give us a call. We're always happy to help!
5/5
GoogleA Very Big thank you to Georgie Start, who was very phenomenal in helping me to secure accommodation in Derby. Thanks a bunch Georgie, great job...you deserve a pay-lift. Kudos.
Dear Daniel Obande Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleGreat communication, especially Aaron, very clear and knowledgeable
Dear G C Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI recommend Tom is really an expert in his field. He was patient, and he understood directly what I wanted, and I’m really glad he’s taking care of my case. He will find the house you need and listen.
Dear Regina, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleLeaders letting & Estate Agents is the best, they made the whole process easy for Me and my partner, I sincerely appreciate Georgie, she helped us throughout the process.
Dear Dammie Lexy Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleIm a first time renter and was introduced to Joe who took me through everything I needed to know about the current state of the market, what my personal options are and showed me some great places. These guys are professional and know their stuff. Joe was great!PositiveProfessionalism
Dear James Dean, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleWarm, friendly, listening, and above all helpful. As a landlord you are offering the kind of service I need. Thanks Jenny, both you and your service are wonderful.
Dear Tony Johnstone Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team We're looking forward to your next visit with us!
5/5
GoogleI got good response from leaders team in helping me finding rented house. Especially Georgia Start responded on time with all the necessary details. Appreciate your support.
Dear Naveen Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleAfter Really struggling to find a property online, i went into the branch and Spoke with Tom. Within minutes he found a property for me and began the application. Really Great Guy and Great service. Thanks Tom. Top Man
Dear David, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
Googlevery helpful, excellent service no issues with them
Dear Timothy, We greatly appreciate your 5-star review and the time you took to share your … More
5/5
GoogleI have had a wonderful experience renting from Leaders Derby. Our property manager, Lee Walker, has been excellent with all communications and has dealt with any issues that have occurred in a prompt and timely manner. After having experienced horrible customer service at other letting agencies I cannot recommend Leaders enough. Our property manager has always been extremely friendly and helpful and its been a great experience dealing with him and renting from Leaders.
Thank you again for taking the time to let us know how we did. We hope you have a great day! We hope to be of service to you again in the future. Best wishes, Leaders Estate Agents Derby Central
4/5
Google@Lauren Nield, just wanted to thank you for your assistance and support during my tenancy. I really appreciate it.
Dear Bacar, Thank you for your 4-star review! We're delighted to hear that you had a positive experience with us. If there's anything specific we can do to make your next visit even better, please let us know. Your feedback is invaluable as we strive for excellence. Kind regards, Customer Care Team
5/5
GoogleErin was amazing, was updated and kept in the loop all the process 101%
Dear Dr Winluck Shayo Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleExtremely Professional compared to our previous estate agents. Very friendly and amazing experience. Erin has been amazing.
Dear Katie Lee Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleNice staff, easy to talk to, especially worth mentioning Angelina. Everything went so smoothly. Will definetly recommend Leaders 👍 …
Dear Gauhar Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleGeorgie and the team in general were really helpful and kind. We always received a nice and friendly treatment
Dear Claudia Eugenia Orozco Mier Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleMy house search at the beginning seems not to be coming forth but after viewing my present home with Irene and the process started, I received a professional and top notch services from Theresa Powell. She was really very patient and also detailed in all her explanations. At the end, I was happy and I must say a very big thanks to Leaders and all the team members that helped this process.
Ifeoma Ezeudeh, we're happy you found our staff to be so supportive during your experience here at Leaders Estate Agents Derby Central. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
5/5
GoogleExcellent customer service
Dear Akosua, We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleAaron is a very professional guy. Carried out our process very smoothly. Highly recommend taking help from him.
Dear M. Bilal Un Nabi Khan Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleThis is my first time renting a property and Danielle Martin made it easy to find a property! She has been super helpful and super responsive and made the process stress free. Thank you to Leaders and to Danielle, cannot recommend enough.PositiveResponsiveness
Dear Shonnah Nicholls, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleVery sweet and helping nature understands the urgency of customer and need of business
Hi there, We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleCannot fault the service I received! Nathan has been helpful every step of the way and has seen me through the entire process from start to finish. He genuinely cared about finding me a home that suited my needs and didn't just want to make quick sales. He was attentive and was always there to answer any and all questions and queries I had. Whenever a property appeared that suited me, Nathan would ring me and book me in for a viewing and really made this process seem personal, but also painless. Can't put into words how much I would recommend Leaders and 5 stars just isn't enough!! Thank you!
1/5
GoogleIF I COULD RATE LEADERS A 0 I would Horrid service having on going issues which still haven’t been resolved over a month after moving into the property. Uncaring , unclear and unresponsive workers. If you could take any advise from me please go to literally anyone else other than leaders
Good Morning Thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. We are sorry we did not meet your expectation in this instance. If you would like to contact us at customercare@lrg.co.uk we will be happy to look into this for you or alternatively contact the local team in Derby and they will be happy to discuss this with you further, Kind Regards, Customer Care .
1/5
GoogleSloppy from start to finish. Move in day: - Given the wrong keys for both the flat and building it is in - On the same key collection day, in the Leaders Derby office, I was told to contact the building management team to request and pay for permits for the flat’s advertised allocated parking. I found the permits in the bin at the estate agent’s desk. End of tenancy: - 28th April: move out date - 30th May: deposit amount agreed. Two weeks overdue as per my tenancy agreement. Amazing considering there was no dispute regarding deposit deductions. - 31st May: deposit marked by Leaders as paid - 7th June: deposit marked by Leaders as assumed received - 14th June: deposit promised. Regular chasing required from myside throughout. - 16th June: threat to register a complaint with regulatory body - 17th June: deposit received Slimy staff. Rude at every opportunity. Lots of “yeah but”, excuses and gobbiness from an office with all the hallmarks of a toxic work environment. I rented the flat for 6 months whilst buying a house. The buying process was far less stressful than dealing with the lettings and property management teams. It is a relief to have ended my dealings with them and post this review.
Dear Sean Greenwood, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. If you would like to contact us at customercare@lrg.co.uk we will be happy to look into this for you. Many thanks, Customer Care Team
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