Leaders Sales Derby reviews

★★★★★ 5/5

Google

Excellent service 👏. Leah was very prompt and professional in dealing with an urgent issue from a landlord point of view. Thank you Leah! …

Beverly · 25 September 2024

★★★★★ 1/5

Google

Seriously poor service from Leaders and their property maintenance team. I am a neighbour to a property that they manage and their fence had fallen in the storms last year (Approx October 2023). They came and did similar works, repairing fencing last year and fixed half of the length of fence between our houses, only for the other older half to fall down in the next storm (who would have thought???) My neighbour (the tenant) has repeatedly called them to have them repair this fence to no avail, to which I’ve had to begin calling them to try and get it sorted, promised it will be sorted for weeks/months. Never returned my calls when they said they would etc. My neighbour has complained of various issues with the property and has received the same treatment as me. So as of this week they have finally repaired the fence (May 2024) and as you can see from the photo below, their contractors have done an exceptional job. Wrong type of fence, different height to the rest and facing the wrong way round😂. I could’ve saved myself the hassle and got an infant in to do the works rather than wait for this. I empathise with anyone who has a rental property under this letting agency, they are not willing to look into any issues in the properties they lease and will not follow up on any promises made. I’m thankful that I’m not dealing with them directly and I would advise people to look elsewhere when renting or buying a property.

Owen · 28 May 2024

★★★★★ 5/5

Google

Amazing service from Dylan and the team on renting my first property. From the viewing to the key collection. Thank you leaders

Adil · 9 November 2024

★★★★★ 5/5

Google

I've been searching for a property for my partner and I for a while now. Came across Leaders Letting and Karina was the key contact. She was prompt and helpful through the process. Would recommend Leaders to anyone looking for a property.

Fiyinfoluwa · 26 October 2023

★★★★★ 5/5

Google

Arranged a viewing through Emma who was very friendly and helpful and set a viewing with Tom a new starter with the firm, But was Energetic and willing to find out details straight away if he was unsure which was refreshing rather than I'll get back to you. Now just waiting now

Ted · 10 December 2022

★★★★★ 5/5

Google

I am absolutely delighted with the exceptional service provided by the Leaders team! From start to finish, the process of securing my rental property was incredibly smooth, fast, and convenient. I am especially grateful to Daria, who guided me through every step with such professionalism and kindness, making the entire experience stress-free. A big thank you also to Aaron for his support and assistance.

Aleena · 16 January 2025

★★★★★ 5/5

Google

Daria has been really helpful with trying to find a suitable property and would always follow up, thank you!

Vicki · 5 December 2024

★★★★★ 5/5

Google

Kayleigh Crofts was amazing and super fast. She is also very detailed and provides all the information you need.

Kurya · 16 November 2024

★★★★★ 5/5

Google

Agent Daria was absolutely fantastic throughout the whole process and very helpful. Quick and easy process, explained in simple way. We can’t wait to move into our new house.

Jakub · 28 May 2024

★★★★★ 5/5

Google

The Experience was fabulous beyond my expectations, the customer service was soo superb and this was easy to achieve when a great and experienced staff like Lucy Habbitt is at your service. Thanks to Leaders and to Lucy Habbitt.

Ishola · 26 October 2023

★★★★★ 5/5

Google

My experience with leaders was very positive! Joe Horton especially, was exceptional and went above and beyond. I have previously had lack of or no communication with other letting companies but joe made sure to ring, email and leave voicemails to make sure I could secure my studio. Thank you Joe

Thomas · 26 October 2022

★★★★★ 5/5

Google

Alexandria Merrey is an amazing property manager. Responsive, proactive and friendly. Thanks Lexy.

Louis · 9 January 2026

★★★★★ 5/5

Google

Felt very disillusioned with leaders having had my property managed by them for several years . So much so I was considering moving agents or even selling the property. Then Belinda Cunningham came to my rescue, as my new property manager.communication , knowledge and easy to contact . She has been a breath of fresh air . Thankyou so so much . With out her I would have left leaders without a doubt . Regards a happy landlord

Rodney · 28 April 2024

★★★★★ 5/5

Google

Smooth service, Daria has been patient and supportive all through the steps. Moving in has been hassle free. Definitely would recommend dealing with Leaders if you are looking for property in the area.

Mohamed · 28 February 2024

★★★★★ 5/5

Google

Very easy to deal with. Answered all of my many questions promptly and accurately. Aaron was a huge help in the Derby branch and kept me informed all the way through.

Phillip · 29 March 2024

★★★★★ 5/5

Google

Fantastic from start to finish! Georgie has been super responsive to my 5 thousand questions and the admin team processed everything in super quick time. Thank you for all your help!

Dale · 29 March 2024

★★★★★ 1/5

Google

Unprofessional, Dishonest, & Incompetence on grand scale - Caveat emptor! Experienced landlord with different lettings agency over the years I can say Leaders hands down is the most incompetent agency I have ever come across. Leaders are simply too BIG to care and YOU ARE JUST A NUMBER, they do not care about you or your property. Paid for a fully managed service for years, and wanted was an efficient, competent, professionally managed service that communicates well with the landlord. What I got was the most inefficient, incompetent, and unprofessional service that lacks even the most basic communication skills, that I have ever come across In my entire life. The level of incompetence shown by Leaders in (mis)managing my properties is beyond belief: • missed property inspections • Failure to transfer and register tenant deposit !!! (Lost) • Consistent lack of comms • repeatedly chasing the most basic of queries • Lost keys • unauthorised Maintenance's done • Consistent errors, mistakes and lies • checkout inaccuracies • erroneous charges All above just some of the failings and by no means exhaustive. In spite of all the failings above Leaders will not let you out of your contract with them unless you pay a punitive and excessive exit charge of 2 months’ rent + VAT!, Leaders reward for their failure!! Think carefully before signing the terms of business!, they would rather see you pay for their own mistakes. What is even more shocking is Leaders inability to put things right be accountable and take responsibility, none of these individuals that I have dealt with over the past months has the ability, capability or willingness to put things right or to see right from wrong. The impression I get is that either A the staff simply do not care or B staff a little wet behind the ears, in either case simply unacceptable when you are entrusting them to look after what is most people’s biggest asset. Typical scenarios from Leaders: Me: “why has my rent not been paid?” Leaders: “I will check with credit control, and get back you” (they never do) Me: “why have I been over charged?/ why has my rent not gone into my bank account? / where is my refund that I was promised?” Leaders: “I will check with the accounts department, and get back you” (they never do) Me: “why have my property inspections not been done?” Leaders: “I will check with the inspections department” (they don’t get back!!!) Me: “Property need re-marketing" Leaders: “I will get someone from marketing to give you a call” (you guessed it this call never arrives!) Typical scenario you will find yourself in time and again with Leaders, everyone passes the buck and no one takes responsibility of acting on your requests, you are paying for a ‘fully managed’ service and you find yourself doing the managing all the time between all these different departments and playing piggy in the middle getting passed from pillar to post. As a busy landlord paying for a service you want your life to be made easier and not harder. As a landlord it is easier to self-manage your properties or better still sign up to a proper agency, rather than pay Leaders for a fully managed service where all you will end up doing as a landlord is managing Leaders mis-managing your properties and paying them for the privilege. God forbid should you require some maintenance and you choose to use Leaders contractors, they will charge you an extortionate amount way above a reasonable market rate, Leaders is absolutely the very worst company I have ever had any dealings with in my entire life, where the levels of service are just abhorrent and the sheer scale of incompetence shown from top to bottom is beyond belief. Leaders do not communicate at all well and have proven themselves to be totally unprofessional incompetent, dishonest, negligent and totally untrustworthy many times over. Online blog coming soon detailing all failures, also in touch with local and national newspaper consumer journalist to publish article on Leaders gross incompetence and gross negligence. Caveat Emptor!

Dhiren · 28 February 2024

★★★★★ 5/5

Google

Worked with Georgia Start, and she was brilliant! Very helpful and made the whole process easy and stress free. Available for all and any questions i had, i really appreciate the services provided by Georgia and Leaders

David · 26 October 2023

★★★★★ 5/5

Google

Lucy has been a great help in finding a new place to rent for me and my partner. The process has gone smoothly with her and Leaders, so a big thank you to her and the team.

Wik · 26 October 2023

★★★★★ 5/5

Google

Huge thanks to Georgie Start for her support in my search and application. She has been incredibly helpful and friendly throughout, and helped assuage many worries during the rather stressful process of finding a new home.

Alice · 26 October 2023

★★★★★ 5/5

Google

Have recently sold my house with Leaders (Derby Cornmarket). Very helpful and professional staff throughout the whole process and fantastic correspondence with the sales progression team also. This made what could have been a very stressful time, very easy and stress free. I would recommend Leaders to anyone wanting to sell their property and a big thanks to Kim and her team, 5 stars!!

Alex · 27 October 2018

★★★★★ 5/5

Google

Would definitely recommend this branch if you are looking to rent. A big thank you to Sophie who helped me throughout the process and answered any questions I had. Nothing was ever too much and she was professional, friendly, and an absolute star!PositiveResponsiveness, Quality, Professionalism, Value

Taibah · 26 October 2022

★★★★★ 2/5

Google

If I was you I would seriously avoid this letting agents. I am in the process of taking them to court for harassment. Every week I am being chased for money I do not even owe.A year this went on, only a few weeks before Xmas did I receive an apology email & that my account has been credited with over £250 as my payments had clearly gone missing or someone is fiddling money! Last week, I start receiving more harassing emails stating I owe more money. They never get back to you when it’s urgent, quite happy to leave you the whole weekend without heating or hot water. I am desperately trying to get away from Leaders. They are truly awful and really do treat you like garbage. All staff need extra training because everyone is always duplicating everyone’s work or not doing it atall. Please honestly avoid, they have made my life hell for the past year or so, now I’m going to take them to court, I’ve hit the final straw.

Siobhan · 10 December 2023

★★★★★ 1/5

Google

Pressured us into opting for a zero deposit by insinuating they would give our property to another prospective tenant (which we now have to pay for and cannot opt out of for 3 months), have not fixed issues that were present since before our viewing, as well as some that we are now finding out about, and left us with the previous tenants gas and electric debt. Have now had the keys 4 days and still no electric, and cannot get in contact with our property manager. Hopefully these are one-offs but am concerned for the rest of our tenancy the way this is headed.

Dan · 11 May 2025