Leaders Sales Derby reviews

★★★★★ 2/5

Google

You need to be prepared to manage your relationship with Leaders. If the rent is missing, repairs need doing, property advice etc. You need to own this as they're not proactive despite raising this over 15 times in 12 months. The rates are good which makes them competitive, but you have to balance cost vs your time. And leaving Leaders is really, really hard. The rent guarantee is interesting as each Leaders rep has a different interpretation of what is/isn't covered - during covid I was told they would continue charging me, but won't pay out, and they moved the stance as "this is a cost for our great service" - which I wasn't getting! My advice in hindsight is to not get caught up in the cheap costs, unless you've got a +10 portfolio, the service is what you should aim for, smaller firms offers this as a hands-on approach. The specialists in Leaders need to be reminded about legislation etc. Which is frustrating as I don't work in this sector yet have to constantly remind them of what should be done.

Sunny · 26 October 2022

★★★★★ 5/5

Google

Where do I start, I am not one to normally post reviews .. this is probably my second review ever ! I have dealt with many letting agencies in my life and I have never had such a very pleasant experience as the one that has just been provided by an agent named Christopher Reid. Indeed Mr Reed is very rofessional, friendly, caring, super efficient, doesn't leave you hanging and waiting for answers. He is a great listener and goes the extra mile when it comes to providing an excellent service! He has made my husband and I very keen to trust Leaders. Thank you once again Christopher Reid for your continued support. We can't wait to move in soon . May the Universe bless you.

Nirina · 26 October 2022

★★★★★ 5/5

Google

Had a really smooth move thanks to Tom!! I'm a complete stress head but he listened to my concerns with the move and made sure everything was done efficiently, taking everything out of my hands and being contactable even out of office hours to help me. There was a problem with the referencing coming through and Tom ensured everything was processed quickly (on the day of the move!) to make certain I would still be able to move out that day. All queries have been answered within the hour, and I could not recommend enough!!

Tegan · 26 October 2022

★★★★★ 1/5

Google

Honestly when I say one star is FAR too nice. I had such high hopes as getting the property was never an issue ( bar the fact that when we turned up for the viewing which I was told multiple times was going ahead, the old tenants were still in the house and not aware of any viewing appointment, so as you can imagine this was very awkward for us). I have never dealt with people who literally do not care as much as leaders. We have been in our property three weeks now( but told leaders about some issues before moving in as we decorated for a week before moving in) so in total it’s been 4 weeks of letting them know about certain issues. Our tap in the bathroom is practically falling off, and we have a 4 month old who we bath every night and told them we wanted this fixing asap, the bathroom window does not lock when you try and close it, so it’s semi open always. In our master bedroom one of the windows doesn’t open, when you try to open it the handle just falls off, which isn’t safe at all. There are faulty plug sockets. The back door in our kitchen diner seems to have dropped( so there is basically a gap between the door and the door frame, which causes a continuous draft through our house, resulting in us using heating 24/7, our daughter has now got a respiratory infection which I feel as though this issue was one of the contributing factors to it as the downstairs no matter how hard you try is constantly freezing. There is also a draft coming from the left hand side in the living room. I am disgusted at the fact that we pay the price we do for a property and haven’t been dealt with appropriately at all. I am never one to complain, but when you constantly email or ring, to be told ‘ you’ll get a call back’ which you never do is so frustrating. Not to mention when the other day my partner rang up and mentioned is there not a number which we as tenants can speak to someone directly as we were constantly not getting through, to be told this is just how it is. This is our first family home and it’s heartbreaking that there are so many issues we are having to raise to leaders. If leaders see this I would love to speak to your head office as I am really concerned at the level of unprofessionalism which we have dealt with.

Ellie · 26 October 2022

★★★★★ 5/5

Google

From the first contact we had with Leaders in derby they were brilliant, I registered an interest in a property on right I’ve and within minutes I had a call from Danielle who was fantastic through the whole process, as were the rest of the team, in particular Emma who answered my numerous emails very promptly, we viewed the property the next day and had our offer in on a Saturday, they even contacted us late Saturday afternoon. Once we had been accepted they pulled out all the stops to get the tenancy agreed and we had the keys within 10 days of viewing, I cannot thank the team enough for all their help and support, I would highly recommend them for tenants and landlords, they were head and shoulders above any other estate agent we contacted and by far more professional. Thank you Leaders

Anthony · 26 October 2022

★★★★★ 5/5

Google

Called near the closing time for a flat that just went online, Tom answered and was able to send me the virtual tour in 5 min time. In literally 30 min time, Tom helped me to view the flat (virtual), make my application and give a positive response and place my holding deposit! Very quick and professional response, extremely pleased with the service provided by Tom of Leaders in Derby. Thank you Tom for your help and reactivity!

Severine · 26 October 2022

★★★★★ 5/5

Google

Erin & Jenny were both excellent. I contacted them on Monday, Jenny visited my flat on the Tuesday and they found tenants on Wednesday. The tenants then dropped out, but new tenants were found within a couple of days. Erin was then really helpful with lots of questions I had about the process and my tenants moved in today. Great work Leaders team 👍

Richard · 30 November 2023

★★★★★ 5/5

Google

Joe was really kind and helpful to assist us in securing a rental property. He followed up after each site visit and also kept us informed of progress. He was the only agent that came back to us with other options when we couldn't secure a specific property. We are new to renting in the UK so he was really patient and explained the process. I would definitely recommend using Leaders and Joe in particular.

Annelize · 26 October 2022

★★★★★ 1/5

Google

I am landlord I got Very bad experience with leeder Agent I lost my rent £3500 the find people for me the didn’t pay rent £3500 also they make very mess at home i lost £1000 Deposit agent didn’t halp anything lol

Kuljit · 2 April 2026

★★★★★ 5/5

Google

Amazing team! I had my tenancy sorted within 2 days of viewing. Cannot explain how quick and easy their process is!! Daria was so very helpful and attended to emails and calls immediately. So glad I went with Leaders!

Nisha · 13 December 2024

★★★★★ 5/5

Google

From the initial call, right up to getting the keys to our first home, both Daria & Angelina were extremely helpful. They were reassuring and worked around us. They made sure that we were well informed of the renting process and answered any questions we had, very promptly. Thank you for all of your help!!

Farah · 28 February 2024

★★★★★ 5/5

Google

I called the office as I’ve not rented before so was hesitant on how the process worked. I was greeted by a lovely girl who explained the renting process to me and answered any questions or concerns I had. She listened to my worries and asked me what I was looking for in a property to help me find one to suit.Thank you Alex for your help.The renting process seems easier than I thought. If anyone needs help, I think you can’t go wrong calling this company!PositiveQuality, Professionalism

Jason · 26 October 2021

★★★★★ 5/5

Google

I don't rent through Leaders but I live next door to a property they manage. There is ivy growing over from their garden which hasn't been cut back in years and is growing through my shed roof. I have previously called and emailed Leaders about this but didn't get a reply so didn't have much hope it would ever be sorted. I thought I'd give it another go before sorting myself and this time I called the city branch and spoke to Joe. He said he would speak to the property manager and let me know what the solution was. He called me back that same day to advise he had spoken to them and that they would call the tenants and ask them to cut it back. Very rare that someone calls you back these days, so this 5* are for Joe more than Leaders really, as he has excellent customer service and was very polite!PositiveResponsiveness, Professionalism

Jessica · 26 October 2021

★★★★★ 5/5

Google

I am wanting to move house and I have been looking on the Rightmove website. I emailed Leaders a few weeks ago because I was interested in a property. Within 5 minutes Alex called me to inform me the property had just been let. She made a note of what I was looking for and said she would contact me if anything became available. I looked on Rightmove again this afternoon and there was a property which suited my needs that had just become available. I emailed again and within minutes Alex called me. She had all the information I had previously given and has arranged a virtual viewing for me on Monday. The service I have received from Alex and Leaders so far has been amazing. Very professional and has made me feel like I am a really valued person. I haven’t seen customer service this good in a long time! Thank you Alex you are a credit to the company.PositiveResponsiveness, Quality, Professionalism

Sara · 26 October 2021

★★★★★ 5/5

Google

I have been renting my cottage through Leaders for the last 7 years and have been happy with the service they provide especially as the owner is out of the country. Any problems that arise are swiftly dealt with. After a change in my circumstances I needed some letters writing and Jade Stevenson at the Derby branch was very supportive and promptly provided these for me. What a lovely member of Staff to have on your team! Her customer skills are exemplary. Thank you Jade for your help at a tricky time.PositiveResponsiveness, Professionalism

Karen · 26 October 2021

★★★★★ 5/5

Google

Would highly recommend Leaders who have provided me with a letting agent support for the last 9 years. Jade has been especially helpful, liaising between me and my tenant. She has been proactive and sent reminders, arranged for quotes if any work needs doing, has always kept me updated. Couldn't ask for more, thank you Jade.

Sarah · 29 January 2024

★★★★★ 5/5

Google

Erin was probably the most helpful person I have spoken to at Leaders. She has helped me throughout my whole journey to finding a house as she knew i was fussy... I'd like to recommend her for her customer service and her help and for finally helping us find the perfect family home.

Amie · 29 March 2024

★★★★★ 5/5

Google

Thanks for an easy and stressless house process, it felt so easy. Thanks to Aaron and Teresa, for the easd and friendly approach.

Queen · 10 April 2026

★★★★★ 1/5

Google

Pressured us into going for the non deposit option. However, it's totally a scam because there are zero upsides to it. The letting agent cunningly offers this as some better alternative, however I was new in the country and did not know much better. Here I am making sure others don't fall in that trap, and trust me to go good on that promise.

Tomisin · 26 August 2025

★★★★★ 1/5

Google

Terrible service. Walked in and was glanced at by the only agent who seems to work there. Telephones were constantly going off while being ignored; I understand why they never answered ours now. Waited for half an hour before even being acknowledged by the one man. Highly reccomend any other agents.

Joseph · 22 July 2025

★★★★★ 5/5

Google

I am looking to move out for the first time so am needing all the advice and help I can get! Amelia has been so friendly and helpful and is having regular contact with me through out this process. Any questions I have asked she has always maintained a quick response and has listened to any enquires I’ve had and responded with great understanding. So impressed with the support she’s given me. Highly recommend Amelia and her service.PositiveProfessionalism

Maddie · 26 October 2021

★★★★★ 5/5

Google

Tom was extremely professional and kept in communication with us right from booking the viewing to visiting the property. He was able to answer all our questions and even gave us the opportunity to view another apartment in the same building. Really happy with the service and would recommend Leaders to anyone looking for a property to rent.

Alisha · 26 October 2023

★★★★★ 3/5

Google

Joe was really helpful and very on the ball in the beginning. However moving forward we have heard from multiple different people. Struggled to get answers. The deposit scheme was withdrawn on completion due to the landlord changing his mind. The date changed close to the move date and on requesting for a revised invoice and confirmation of the new moving date I was fobbed off to an admin email.

Jen · 26 October 2022

★★★★★ 5/5

Google

Lauren Neild was excellent and very efficient. She has been very helpful with my concern.

Kashmir · 12 August 2025