Leaders Sales Derby reviews

★★★★★ 1/5

Google

2 hour reply.. incredible. Where is this service with the property management team 👍 - The worst estate agents, very poor management, communication skills none existent - will update this with more information in the future. …

Charlie · 13 April 2026

★★★★★ 5/5

Google

The service I received from Daria Sobieraj has been fantastic, when I first put the rental application in, she was straight on it and communicated with me back and forth. She answered all of my questions without hesitation and I didn't feel like my questions were a burden at all. Great asset to Leaders, thank you Daria Following on from my experience dealing with Daria - once the application had been accepted by the landlord, Teresa Powell took over all communications and has been absolutely amazing during the entire process. She calls back when she says she will, all of my questions were answered and in a timely fashion. Teresa has made the whole move in experience so much easier, smoother and less stressful. She even contacted me the day after my brother moved into his property, to check everything was ok for him and make sure he was happy! Would definitely use Leaders again in the future based on the experience I've had dealing with both Teresa and Daria. Thank you so much!

Sianhayley94 · 2 December 2024

★★★★★ 5/5

Google

I had the pleasure of working with Leaders Agency, and I must say the experience was exceptional from start to finish. A huge part of this is thanks to Aaron, who was not only professional but truly brilliant in handling every detail of the process. Aaron’s expertise, dedication, and attention to detail made the entire experience seamless. He was always available to answer my questions, offer valuable advice, and guide me through each step. His commitment to providing excellent service is evident, and he went above and beyond to ensure everything was handled smoothly. If you're looking for an agency with outstanding service, I highly recommend Leaders, especially with Aaron at the helm. It was a fantastic experience, and I’m grateful for Aaron’s help and professionalism!

Kiptonui · 18 October 2024

★★★★★ 5/5

Google

Leaders in general have been the best lettings agency I’ve dealt with in Derby, but I’d specifically like to talk about my experience with Leah Bostock. I have been going through an extremely difficult time recently, being faced with stress from every possible angle including that of having to leave my property and move to another city. Without going into detail, Leah has been an absolute rock in guiding me through this difficult process and showed so much support and kindness that you would never expect from a stranger. She’s been so patient and understanding, took it upon herself to take care of all the bureaucracy side of things on my behalf and offered warmth and support through every step of the way. I know that to her I might be just another tenant, but to me she will always be a Good Samaritan who helped me through a really difficult time and I really wish more people (and agents) were like this. Thank you so much Leah! ( and Leaders, this lady deserves a raise!).

Vanessa · 26 August 2024

★★★★★ 5/5

Google

I would like to say just what a fantastic and patient agent Steven Fletcher is. Whenever there is a problem, no matter how trivial relating to my house, he has always been able to advise and offer reassurance. I feel like I'm in a safe pair of hands with Steven Fletcher. As a result, I will stay with the Agency for as long as he continues working for Leaders. Thank you very much Steven!

Edward · 11 October 2024

★★★★★ 5/5

Google

Lexy was brilliant - supported with sorting out our new tenant, she was responsive and followed through which made my busy life easier…

Annaliza · 9 April 2026

★★★★★ 5/5

Google

I have just sold a property with Leaders and have had such a great, refreshing experience. Kim Pearson and her team have been fantastic all of the way through. From the valuation through to the completion today Kim has been there to explain what is going on and has been super efficient with everything. It is great to see an estate agent who cares. Thanks Kim and Leaders.

Andrew · 13 December 2024

★★★★★ 1/5

Google

This is one of the worst letting and estate agency out there. I’m staying in one of their properties only because of how good the landlord is. However, the way this agency manages everything is horrendous. They would keep harassing you with automated emails about payments when the payments have been made and tone of the email is not at all considering. I mean so much so that I’m coming here and writing a review for them. All my housemates received their so called “welcome pack” and I didn’t despite paying the rent for six months in advance. If it has not been because of the landlord, I would have never looked at this chaotic agency that are so lost with their work and do not respond timely. Wouldn’t be suggesting at all to go ahead with them as they only add on to your everyday stress.

Chetna · 6 January 2026

★★★★★ 5/5

Google

Our experience with Leaders from start to finish has been nothing short of incredible! With being a first time tenant myself, I had a lot of questions and queries about property letting and the team at Leaders were amazing in answering those. From arranging our viewing of our property, to key collection arrangement to rent payment questions, the team have been amazing. Whilst going through the process of preparing for our move, we had lots of frequent contact with Gemma Silver who was just wonderful to deal with. She was very helpful, supportive and efficient at making us aware of certain things through frequent contact via both email and phone calls regularly. We have nothing bad to say about our experience with the property letting team, only positive thoughts from us! I had a conversation today with Lauren Nield with some questions regarding my rent payment and she was amazing in answering those questions. She was extremely thorough and very knowledgeable in responding to my queries. Once again, experience was nothing short of amazing.

Nicole · 6 January 2026

★★★★★ 2/5

Google

Avoid! Leaders appear only interested in tenants who take up the NO DEPOSIT option. Several times on the phone they gently, but persistently, encouraged using that option. I doubt that they put other tenant applications forward to the Landlord. Surely someone who is able to pay a cash deposit upfront is a preferable candidate for a tenancy!! Read the small print very carefully before signing up! I avoided looking at properties through Leaders in the end

Kathryn · 23 December 2025

★★★★★ 1/5

Google

DO NOT USE LEADERS! My partner has recently had the worst 2 weeks possible right before Christmas thanks to leaders… From the first day he has been constantly messed around by ill mannered, insensitive individuals working at leaders. 4 days before he was due to move right before Christmas, they decided to drop a bombshell of requirements on him that had no prior mention and this was after them “verbally confirming” and addressing the new address as his own. We have had to nag and nag at them for updates, we’ve waited days for a response for them to turn around on moving day and say the move wasn’t possible. Days of waiting for updates but minutes for them to happily call asking for holding fees… disgusted in how he’s been treated he’s been well and truly messed around and his Christmas is ruined so I hope leaders are happy with the consequences of there actions and I really hope anyone reading this thoroughly considers who there using before they carry on in this process. Hopefully writing this might save someone else from distraught.

Charlie · 30 December 2023

★★★★★ 1/5

Google

We had a house secured by leaders, we had signed, landlord had signed and all was well. Deposit was also paid. Only a couple weeks before we were supposed to move in, Leaders tell us we can no longer have the property and a signed contract is not enough for us to have the property. We were left with very little time to sort out a new house. Not good.

Lucy · 27 June 2024

★★★★★ 1/5

Google

I've never dealt with a more difficult or avoidant letting agency. I rented a room that was managed by Leaders for 6 months last year and it was a nightmare from start to finish. Not sure if it was the landlord or Leaders at fault but constant delays with issues, denial of responsibility and a generally nightmarish experience living in the Leaders-managed property. We were left without running water for 4 days, a broken shower for the entirety of my time in the house, and on one occasion I was locked out of the house due to a broken front door lock, having to leave the back door unlocked for a week while waiting for it to be fixed. I suffered with a bed bug infestation, with Leaders taking 3 weeks from the initial report to turn around and tell me it's my responsibility to arrange and pay for pest control. In the meantime I had to deal with frequent sleepless nights during this time whilst they were messing about, failing to chase up contractors and decide what to do about it. Only plus side was I got my deposit back, which was the least they could do given the circumstances. It's clear that the agents push customers to leave 5-star reviews and name the specific agent - if this wasn't the case I'm sure their average rating would be much lower. I know others who have had equally awful experiences dealing with Leaders. I would highly advise against choosing Leaders as a letting agent, or moving into a Leaders-managed house. Edit: for transparency - Leaders called me the day after I left this review asking about it, meaning they've held my personal details for over 11 months after I left the property they managed. I assume this breaches article 5(1)(e) of GDPR, that my personal details should be kept 'for no longer than is necessary'. There is no need for them to keep my details for this long. This is their 4th GDPR breach since the start of my stay in the Leaders. Don't trust them with your personal data.

David · 26 October 2023

★★★★★ 5/5

Google

I wish to mention the office as a whole in Derby City Centre but also Lucy Hibbitt and Emma Parker who have been amazing from start to finish! We were left in a far from ideal situation with our current property so we had to look for a new home! Lucy and Emma were fantastic from start to finish and kept me updated at each step of the way even when I was pestering them!! The service they offer just cannot be faulted and I'll definitely recommend Leaders to others! Great work and thank you so much for all your help!!! Carl and Peter :)

Carlosboi1983 · 26 October 2023

★★★★★ 1/5

Google

Awful experience with Leaders Property Management. They've added charges to my account without ever contacting me, no calls, no explanation. Throughout the tenancy, the service was shocking. Maintenance issues were ignored, and the landlord never followed through with repairs, despite repeated requests. Leaders made no effort to support or communicate. And now they are asking for ££66 for leaving a few spices in the cupboard on accident, even though the flat has been left in better than was handed to me. Completely unprofessional and frustrating from start to finish. Avoid at all costs

Fatma · 26 August 2025

★★★★★ 4/5

Google

I would say getting my 1st house rent with Leaders was a good one, though the process is a bit overwhelming, but Dylan and the team were there all the way to support and make it seamless. I am impressed with the level of professionalism. Tnx to Leaders Derby 💜 …

Olatunji · 22 December 2024

★★★★★ 5/5

Google

Karina Norenberg was extremely helpful when i contacted Leaders looking for a place to live. She was available at all times to answer any questions and she provided me with all the information I needed. She made the entire process easy and she was meticulous in making sure that the application went through quickly. I highly recommend Leaders due to their professionalism and commitment to providing a seamless service. Audrey

Audrey · 26 October 2023

★★★★★ 5/5

Google

Owen and his team of COG Gas Ltd were contracted by Leaders to replace my old boiler and immersion heater with a combi boiler, alongside all the associated work and they did a fantastic job. The team all worked hard, were polite, friendly, cleaned up before leaving, but also had a laugh and a joke. I'm very happy with the work done and would thoroughly recommend Owen and his crew.

Talita · 26 October 2023

★★★★★ 5/5

Google

Wesley was amazing throughout the whole process. He was professional, responsive, and always helpful. He made everything smooth and stress-free, and I’d highly recommend him to anyone looking for a great property agent.

Bintou · 10 April 2026

★★★★★ 5/5

Google

Hi all, Letting with Leaders Agency in Derby is quiet tasking but Karina and Erin made it easier for me, their communication level was highly commendable. The agency is wonderful in their dealings, their teamwork is very superb, they also have access to providing all types of cover for their tenants for a smooth and comfortable livelihood. Thank you Leaders Letting Agency and continue in your good work.

Maureen · 26 October 2023

★★★★★ 1/5

Google

Liars and scammers !!! AVOID! i was almost homeless because of them! First tenancy agreement signed from 8th, I couldn’t move in until 15th. I was able to get keys once I contacted manager because those RUDE PEOPLE in derby office don’t know anything, they would just promise to call you back but there’s no chance to hear back from them ! They also tried to scam me into no deposit option, never mentioned that if i will choose that option i will have higher rent, for absolutely no reason. When i called and asked for normal deposit someone on the phone told me that first i have to pay membership option for 3 months, scammers, but guess what i have seen my tenancy agreement and there’s different information, so i think that people working in Derby office needs an extra training as they obviously don’t understand how membership is working. Also i’ve been told that if i’d like to switch for normal deposit my move in date will be even more delayed. Keys collection, they gave me keys to the wrong apartment, really ?? What kind of lunatics are working there ????? Moving company had to unload the van on the streets while i was trying to get the right keys. Temperature in the apartment is 8 degrees in some of the rooms, 8 DEGREES!! And it’s over a week since property manager KATIE did …. Suprise NOTHING ! Oh no, sorry she’s trying to CHASE the contractor to call me 😂 Council has been informed about the situation already. I will definitely make sure there will be consequences.NegativeResponsiveness, Quality, Professionalism, Value

Marta · 26 October 2022

★★★★★ 1/5

Google

1 start is too nice Guide was awful I’ve seen more work in a sick note! Leaders especially the derby branch are awful the “guide” who are meant to have the info on the property that you go to view seem to be from another planet Jo in particular (who only works weekends)he left us with the landlord for over an hour left us with no info he was not interested at all to the point the landlord didn’t know what to do luckily she was a very nice lady and we just got into a general chat. Further more, we had no updates from the property at all after the viewing as we wanted to put a deposit down asp which we told Jo. We viewed the property on the Saturday and I only heard back from leaders when I rang on the following Wednesday and he said that the property has now been let! Even tho we was told on Saturday that they will contact us Monday to get the applications going for us. This isn’t the first time something like this has happened due to leaders their service is awful and I’m surprised landlords are still going with them AVOID at all cost it’s disgusting

Shanae · 26 October 2022

★★★★★ 1/5

Google

Appalling customer service I have received with your derby branch and it has really effected me and my family. We applied for a property and told the lady (named Danielle) and I clearly stated our CCJs and our circumstances when asking her to ask the landlord if we could put a holding deposit on the property (22 buzzard lane). She contacted the landlord for him to accept this, we also provided a gaurentour with a clean credit rating. We then got told we need to pay 6 months up front due to our credit rating, which was fine so we did this and paid all of it up front which was around 6.5k. We then did all the checks which where fine and signed the agreement for then last minute Danielle to call me to say the landlord doesn’t feel comfortable about my partners CCJ which we stated when we applied! Which was around the 31st of December when we applied. We wouldn’t of minded but I told the lady how important it was we found/got this property as our current landlord is selling and we have until this month to move out. We spent around 16 days packing and thinking we had got the property to now having nothing and we need to be out of ours next week. We have 2 children and are now in a mad panic and it has caused ALOT of stress and anxiety which you will understand as we could potentially be homeless by next week. I am more annoyed at the fact we wasted 16 valuable days which we could of used to apply for other properties else where and now we are really struggling. Me and my partner on separate occasions went into the office as you can’t get through on the phone it just doesn’t go through and Danielle doesn’t answer emails until around 2/3 days later to find the staff not very friendly and it wasn’t a nice atmosphere to be in, didn’t feel welcomed at all. I have worked in customer service and I know how someone should behave towards customers. I did speak to one of the managers on the phone today I can’t specifically remember her name but she was brilliant and had a completely different attitude and was friendly and all the money has been refunded (which it should of been regardless as wasn’t our fault) but it still means we are now in an awful position as we haven’t got a property and we have to wait 3 days for our money back. It’s absolutely ridiculous. I came with leaders and this property we are in now we got with you and the customer service was outstanding, we got this property around 3 years ago and the process was so fast too! This has been a shambles and the worst experience I have had, I am now stressed to the max and have been crying all day worrying about what we are going to do! I will be/want to take this further as it has caused so much stress and I’m am very unhappy with the derby branch staff! They need to learn some customer service skills and communication skills.NegativeResponsiveness, Quality, Professionalism, Value

Jolan · 26 October 2022

★★★★★ 1/5

Google

Unfortunately I must warn everyone against using leaders. Our contract was transferred to them when our previous landlords sold the house. The first issue was that they incorrectly transferred our existing contract meaning the wrong tenants were placed on the contract. This is an issue we have continuously raised with them and despite many reassurances that it has been fixed emails are still sent to the wrong name and contractors regularly ask for a tenant who has never lived at the address. The next and more pressing issue is that we requested that our front door which opens to a busy street have a crack fixed. Leaders sent a painter to fix the door who proceeded to chip out all the sealant that had been used to fix other holes. He then left our door with major holes and also damage to the door frame. That was 3 months ago and we have since been given the run around by leaders about when the door will be fixed with the property manager always saying she will look it to the issue and then never getting in touch. Due to the issue of our door and the many issues it is causing (rain coming through the holes, cold air and further damage due to how long we have waited for repairs) we have withheld rent. Suddenly leaders are easily able to get in contact about the missing payment but still won’t respond to questions about the door. I was told the door would be fixed this week however once again we have been told it hasn’t arrived and it can’t be done. This is the third time they have said that the door will be sorted within the week and then has been cancelled. The rent will be paid as soon as the door is fixed. This review is an attempt to get the issue sorted as our phone calls, emails and in person visits to their office have been unsuccessful.

Yasmin · 26 October 2022