Leaders Sales Derby reviews

★★★★★ 1/5

Google

The whole company is a complete shambles. I do not recommend anyone is to rent with this company. When it came to my rental checkout, I found the company to be dishonest and unfair on the tenant. After leaving, there was a significantly large unwarranted cleaning bill, by a company that Leaders did not recommend in their check out pack. After 6 weeks of adjudication with TDS(Tenancy Depositary Scheme) I have finally today got a large sum of my disputed money back, which I am over the moon about. Thankyou so much TDS, and no thankyou to Leaders.

Anya · 30 November 2023

★★★★★ 1/5

Google

We rented one property from leaders last year and the service which we received was not even one star. They initially told I need guarantor to rent house with endless documents and formalities and on the last day when they are suppose to give me keys they said details failed , so need 6 months advance rent and deposit which is not refundable. After spending lot of money the service was worst. Whenever I contact my property manager with a query I find out that it's a different person and no one had solved problem. We've rented with Leaders for 1 years and had 3 different property managers. Every question or problem takes an unacceptably long time to resolve or not solved. we have reported so many issues about water leakage and mould repair but they didn’t solve issue until contract get over and by end of tenancy they asking money from my side to solve and repair that issues. Really disappointed with the customer service .

KHUSHBU · 30 November 2023

★★★★★ 5/5

Google

I recently spoke to Amelia at leaders and she was really helpful and answered all the questions I had very professionally. She delivered great service throughout and made my experience really smooth. I will definitely be dealing with amelia again and will recommend her to anyone! Thank you Amelia :)PositiveResponsiveness, Quality, Professionalism, Value

Tea · 26 October 2021

★★★★★ 2/5

Google

I spoke with Olly to rent a house that allows pets. He worked fast and was able to arrange something before lunch. He was nice, professional and informative. My fiancé and i cannot wait to move into our new place! Thank you. Update: They scammed us. Told us the landlady said this that and everything else just to get extra money from us because we have a cat. The landlady didn't mind animals in and didn't ask for extra money as deposit because of the animal. She loves animals herself. Leaders never expected us to talk to the landlady and even the people who used to live in the house before us. The landlady was so angry with Leaders, she cancelled the contract with them and now we're private with our landlady. DO NOT TRUST A WORD THESE TYPICAL DRSK WORKER BUSINESSMEN SAY! THEY DONT CARE. THEY JUST WANT YOUR MONEY!PositiveProfessionalism

Patzy · 24 November 2023

★★★★★ 5/5

Google

I can’t thank Joe Horton enough! I have been looking for a property for a while now and his professionalism and excellent service was amazing when helping me secure the perfect property! I would definitely recommend him when looking for a lovely property ☺️

Charlie · 10 December 2022

★★★★★ 5/5

Google

Arron has been amazing and has helped me through the process of moving houses. He is knowlegable and is able to help with any queries I had. I highly recommend Leaders to anyone.9

Kris · 26 October 2023

★★★★★ 5/5

Google

I enjoyed every little step of my tenancy journey. And I must say that Georgia is a sweet, courteous soul. Kudos to the Leaders team, keep up the good work

Chizoba · 30 December 2023

★★★★★ 5/5

Google

Becky is excellent and will do anything for you. We have rented a property from Leaders and also we are landlords and have Leaders act as agents for us. There is slight issues with account managers but head office and Management are always on hand to help and assist when required. Professionally overall very good.PositiveResponsiveness, Quality, Professionalism

Elena · 26 October 2020

★★★★★ 5/5

Google

Georgie has been really helpful with the whole process so far, she always replies quickly and keeps me updated. I would definitely recommend Leaders if you are looking for a property.

Amelia · 30 November 2023

★★★★★ 1/5

Google

Absolutely useless company even had to pull out of court case as they don’t know what they’re doing took my money to take an exs name off tenancy agreement and never sorted it out now have to refund my money 😂 if I could give 0 stars I would would not recommend this company to a tenant or landlord as my dad was landlord aswell through leaders and he ended up selling as they don’t want to do anything. Avoid this company at all costs u WILL regret it!

Mathew · 26 October 2023

★★★★★ 5/5

Google

Okay so at some point I had to work with a lot of agents because I was a bit desperate to get a place for my family. I must confess that LEADERS come right on top in the services they render. Very professional and friendly. Always warm and welcoming everytime I had a viewing with them. They listen and give you all the attention you need/deserve. Of course I can't end this review without mentioning GEORGIE. She's a special breed. In my entire search I'm not sure I met someone like her (Georgie). Always willing to help, full of empathy and professional in all she does. I'll definitely recommend LEADERS any day any time. Great guys.

Ighocha · 26 October 2023

★★★★★ 1/5

Google

Extremely unprofessional and unfair agent. I took an old battered house from them - marked walls, broken door glasses, ripped wallpapers, dirty oven. Landlord wasn’t willing to sort any of that, told me to take the house ‘as it is’ so I painted, fixed everything I could fix and never complained. Never missed a rent payment and now when I moved out they are trying to charge me for things that were there when my tenancy started. Charging me ridiculous amounts like - £150 deep clean, £100 handy man (to fix issues that were already there before I moved in!!!), £250 window damage I did not incur, paint, garden etc etc. They have no shame giving me dirty, unpainted house with hundred issues and wanting it back brand new. Stay away from these crooks. Always keep the inventory handy, you can’t trust these agents, they will try to rip you off. No one checks anything there, no one cares. They just want your money. Lack of professionalism and decency. Update: by the way I did email Ms Clarke as advised in Leaders reply to this review. Guess what, the person was extremely rude and unprofessional in their email just like most of their employees. I explained the situation and that I reported the damage but no one from Leaders came to inspect it and at the end of the tenancy they charged me for the damage I did not incur. Their response was something like ‘things don’t break on their own’. Without any inspection they decided it was my fault. Daylight robbery. Please stay away from these dishonest people.

Sam · 26 October 2023

★★★★★ 1/5

Google

Whenever I contact my property manager with a query I find out that it's a different person and no one had bothered to let me know. We've rented with Leaders for 3 years and had 5 different property managers. Every question or problem takes an unacceptably long time to resolve - unless you want to pay them in which case they're happy to do it as quickly as possible! If I had the option to move and use a different letting agent I would.

Lucy · 26 October 2023

★★★★★ 1/5

Google

Not very good agency for keeping in touch always have to chase and not only did they give me notice after tenancy even though I agreed long term and I was off sick for a month and they don't understand circumstances. Also to say that the landlord wants it back and only to put it up for rent let me go fru stress and don't go about doing things right unless you only renting after wards forget about it. I would rather avoid. Now asking me for twice the rent after what I've been through disrespectful don't know who the landlord was either and never get repairs done. If anything I should've been compensate the state of the flat was in bad condition.

ADY · 26 October 2023

★★★★★ 5/5

Google

Been searching for a property for six months and have had many conversations/communications with the derby leaders team. Most recently, Tom has shown me my last two leaders properties and we've spoke, many times. This is no disrespect to anyone else as you're all so lovely but Tom has shown nothing but understanding and patience despite my, now, desperation at finding a home. Your management should be aware that out of the 15ish estate agents I've dealt with in these 6months, leaders are definitely the company Id pick to rent with.

K · 26 October 2023

★★★★★ 5/5

Google

I have been looking for a property for myself, my friend and my dog. Contacted many different letting agents finding no luck and quickly being told no without any "let me find out for you". I contacted Leaders and Thomas couldn't have been more helpful. He has been extremely helpful throughout the whole process and has helped me throughout the application process with anything I didn't understand and explained my options thoroughly. I now have peace of mind and look forward to having leaders as my letting agents.

Rosin · 26 October 2023

★★★★★ 5/5

Google

Joe Horton is a legend. He helped me and my family secure a property in a matter of hours. His comunication and customer service was second to none. He is a credit to your business and I wish him all the best for future!

Zacheus · 26 October 2022

★★★★★ 5/5

Google

Big thanks to Georgie Start, very prompt, helpful and clear with requests. To go from enquiry, virtual viewing and reservation in 1 day is absolutely commendable. Very pleased with the outcome

Oladotun · 26 October 2023

★★★★★ 5/5

Google

Geogie Start is highly professional as a consultant. She is handling my quest to rent an apartment with you company very well. I deemed it fit to give her five stars

Rotimi · 26 October 2023

★★★★★ 5/5

Google

This is my second time renting from Leaders, glad to see they have new staff in place, dealing with Tom Hallam was very pleasant, he was really helpful. He made the rental process easy and quick, no faffing around. Thank you so much!

Suzi · 26 October 2022

★★★★★ 5/5

Google

A Very Big thank you to Georgie Start, who was very phenomenal in helping me to secure accommodation in Derby. Thanks a bunch Georgie, great job...you deserve a pay-lift. Kudos.

Daniel · 10 November 2023

★★★★★ 5/5

Google

Great service! Daria was especially professional and accomodating for us

Marc · 16 November 2024

★★★★★ 4/5

Google

Erin was really helpful and eased any concerns I had. She sent everything in email, that was discussed over the phone, which was really helpful

Megan · 28 February 2024

★★★★★ 5/5

Google

Daria was very helpful in getting me the property I really like. She went out of her on multiple occasions to make this happen. Thanks Daria

Gabriel · 29 January 2024