Leaders Sales Derby reviews

★★★★★ 4/5

Google

I contacted them on the 10th of December asking about a contract renewal, yes they didn’t reply to the email, and I started to worry but When I called to follow up, they explained that they had emailed and called the landlord and waiting for that and the contract has the safety feature of turning into a periodic, where we pay monthly and if asks to leave we have 6months notice. Previously we have had problems with When we first moved in it took them 2 weeks to get us access to the garden and passageway. Never came to fix the broken passageway gate, after two months of weekly calling, each time saying they were struggling to get in touch with the landlord, but when I called the landlord privately he immediately picked up and fixed it in days so I do wonder if that luck or if there’s a admin problem. If we have any future maintenance issues and, I will update this review. Overall everything has a way of getting done, so we are safe and happy.

Brittany · 26 October 2021

★★★★★ 2/5

Google

Very cunning and sneaky behavior. This is my very first time renting a room as an undergraduate student in Nottingham. While everything was up to speed in the beginning the experience. things took a drastic turn for the worst as my moving in date approached. Despite constantly asking the leaders team for my tenancy agreement so I could pay ahead of time and avoid a conundrum, I was sent the tenancy agreement the day I was moving in, even though I informed them I did not want this to happen. The team would purposefully withhold information on issues until the last minute where I could not do anything about it. The worst example of this was on my moving date. I called the team all day asking them if there was anything left and when I could take my keys, with them reassuring me that they’ll call me shortly only for me to have me call them again every few hours. After traveling all the way from Egypt at 5:45 my train had arrived and I received the call I was expecting, but instead they called to tell me that the keys were not with them but have been with someone else for 2 days, their offices are closing in 15 minutes, and that there was nothing they could do. No offer to book me accommodation until the keys come, no warning that this would be an issue, and instead I was left with my numerous bags on the road. While I understand the staff was busy with other clients this should not have inconvenienced and costed me as much as it did, especially since I had told them that this was exactly what I did not want to happen as I did not have much funds for a hotel at the time. On numerous occasions I was given false promises on when things were meant to arrive, have them acknowledge it, then proceed to do it again. The team speak very kindly, but seem to consistently withhold information under the false belief that it would prevent stir up panic. Be more clear when there’s something wrong, if my contract states that the house should be ready by a certain date, it should be ready by that date. The inventory was not checked, the keys were not ready, and I was just barely able to get my payment through on time. The team was clearly not prepared for all the tenancies this month and it has cost me as a customer who has done nothing wrong. I have never written a review of any company, but this has really inconvenienced me and I have no reassurance of when I’ll be able to go home.NegativeResponsiveness, Professionalism

Ali · 26 October 2021

★★★★★ 5/5

Google

Dylan has helped us throughout our renting process, and we finally have been accepted for our first family home! He has been great throughout, and most importantly impatient and knowledgeable. Always there if I had a quick question, thank you leaders!

Beth · 18 October 2024

★★★★★ 1/5

Google

Do not use this company. We moved into a rented property and they didn't carry out any repairs and the boiler wasn't working. Nothing had been checked and we weren't informed it was pre-paid meters which already had debt on! They advertised as unfunished but furniture was left behind for us to sort. Please do not trust them as we did. We are still chasing to get the boiler fixed so we can have hot water.NegativeResponsiveness, Quality, Professionalism, Value

Mjb · 26 October 2021

★★★★★ 5/5

Google

Had been looking for a rental property for a while and have dealt with some pretty rubbish agents. Found something i liked through Leaders and was helped by Olly at Derby. It was nice to find someone who will listen to what you need and help you with all the things i needed to do. Its been a really smooth ride and i appreciate all the help.

Daniel · 26 October 2020

★★★★★ 5/5

Google

The man that helped us at Leaders with our application for our first flat was Tom Rowan! He was brilliant, replied so quick, very thorough and extremely helpful from the first initial inquiry all the way through to processing the application. Thanks so much for your help Tom, I really appreciate it especially as a first time renter.

Nadia · 26 October 2023

★★★★★ 5/5

Google

I applied for a property last night and Georgie got back to me straight away. She has been absolutely brilliant throughout the whole Experience and successfully finding me a property. Her customer service is absolutely perfect and if I ever need to search again I will definitely be going back to Georgie. Once again thank you so much!

Tia · 26 October 2023

★★★★★ 4/5

Google

Highly skilled and responsive team, providing timely assistance throughout the entire process. Being delivering professional and friendly service. Dylan Vernon and Sandeep have been particularly helpful, offering prompt responses and effective resolutions whenever needed. Thank you.

Padmashree · 2 December 2024

★★★★★ 5/5

Google

Excellent service, highly professional. Erin was great helping us secure the property that we wanted to rent. Highly recommended!

Christoph · 13 January 2023

★★★★★ 5/5

Google

Danielle was excellent! Going above and beyond to quickly and efficiently secure a rental property. Would recommend this firm to anyone.

Alison · 26 October 2022

★★★★★ 1/5

Google

They are so rude, close the phone on you, not professional. Took my money for deposit and never answered and lied. I did not receive my money , did not get the house and even the manager Vicky Ray did not return the money or cared I didn't even received the proof of payment or any document. I was sent to view house with people inside living, don't even think the house was for rent, only took money. they don't advise anything, what rights you have or what is the process. I do not recommend the company, RUN! I will raise with ombudsman for not fair treatment and taking money without sending any document, at least the proof of address!NegativeResponsiveness, Quality, Professionalism, Value

Alexis · 13 January 2021

★★★★★ 1/5

Google

Not very happy what so ever at the moment! (8-9-2020) yet again you have NOT kept me informed about progress of finding another Tenant for my property.No phone calls,no call to ask me if i was happy with a tenant you have found & in fact only today was told new tenants were moving in next week & i didn't even no!!!! I am now thinking of 1.asking for part rent back as you keep taking my property off the sales listings & maybe losing rent 2.Going with another Agent as enough is enough.Neil Marshall (landlord of 5 Auriga Court,Chester GreenNegativeProfessionalism

Neil · 26 October 2020

★★★★★ 5/5

Google

Leaders was extremely helpful and very swift to respond to me when looking a place to rent in Derby. I was particularly grateful as I had to try and find a place to rent during the Covid19 restrictions. They were one of the only estate agents that offered to help during the difficult time and sent me good quality videos of properties and answered all my questions quickly. Could not recommend enough. Also I am now in a lovely house and very happy.PositiveResponsiveness, Quality, Professionalism, Value

Emma · 26 October 2020

★★★★★ 5/5

Google

Me and my Best friend have been looking around for a property to rent for a little while now, after viewing several and calling about so many more we were close to putting on the brakes as none seemed to meet our requirements. Then we rang up leaders asking about a property we found on Zoopla. We got through to the lovely Olivia who regretted to inform us that property wont allow our pet, but within the space of a minute she was quick to immediately find a property that would allow our dog and all of our other requirements! She talked us through the property, gave every inch of detail in the application process and answering any questions to the best of her ability and sent over a virtual tour and all other details of the property without prompt. I could not have hoped for a better and smoother outcome! Coming from a senior management perspective of my own i would 100% be very lucky to have someone like Olivia on my team. Her personality, customer service, initiative and professionalism was nothing short of fantastic! we are two very happy and satisfied customers! Thankyou so much Olivia!

Alex · 26 October 2020

★★★★★ 5/5

Google

I have had a great time experience with Leaders. I have been in contact with Kayleigh who has been very helpful and quick to respond to all of my queries. Would highly recommend their service.

Jacob · 13 November 2024

★★★★★ 5/5

Google

I have had a great time experience with Leaders. I have been in contact with Kayleigh who has been very helpful and quick to respond to all of my queries. Would highly recommend their service.

Chris · 9 November 2024

★★★★★ 5/5

Google

Daria, is the lady that is supporting us to get everything ready for our new property. She was always read to help and support us on our requests and our issues. Thank you 🙏🏻 …

Giovanni · 9 November 2024

★★★★★ 5/5

Google

I want to give George a massive thank you for helping us secure a new property. The demand for properties at the moment is so unbelievably high that I was growing more and more concerned about finding somewhere to rent but George did a fantastic job at getting something sorted for us. Thank you Leaders for being so accommodating and helping us find a new property.

Mitchell · 26 October 2022

★★★★★ 1/5

Google

Took my holding deposit and didn’t return it staff not the friendliest Asian lad was good very helpful but the rest need changing and need to sort the deposit side of it I wasn’t informed of the processes and was told right at the end I couldn’t get my money back

Az · 30 November 2023

★★★★★ 5/5

Google

I recently enquired about a property and was was assisted by Kayleigh Croft. Who helped me to understand the process, and was extremely informative and helpful along the way!

Scarlett · 22 December 2024

★★★★★ 5/5

Google

As a new landlord with leaders the transfer of my properties to leaders was a dream. Ashley and Conor’s communication skills was perfect they sold the company in a two minute phone call and my property was let on the first viewing where I met nathan and he knew more about the property than me. The first day bought 9 viewings and Nathan sold the property to each potential tennant and every one of them applied for my property. Ashley and Conor worked together and there communication was spot on. Choosing my tennant was difficult and I can’t emphasise how positive that is. The whole of leaders worked efficiently and quickly and I had my tennant within an hour of the viewings. My future properties will definitely be with leaders and I can’t praise the office enough, keep up the good work!

Jonny · 14 January 2019

★★★★★ 5/5

Google

Having recently expanded my property portfolio to 12 dwellings I needed to have them valued for rental and to have them quickly filled with tenants. I was assigned with the lovely Jenny who I have to say was most helpful and extremely professional. Her communication was first class and the all remaining dwellings were quickly filled with tenants. When I add more properties next year I most certainly will be using Leaders again and will seek to have Jenny as my agent again.

Tom · 27 October 2018

★★★★★ 1/5

Google

A terrible agency, I went to them twice and asked to view the apartment, but they ignored me and said that they would call me. I began to correspond by mail, to which they did not respond for a long time, in the end I was disappointed .. they offered two options that were not at all in the categories that I indicated. Horrible, unresponsive agency. To be honest, they don't even deserve one star.

Visenta · 26 October 2020

★★★★★ 5/5

Google

Georgie has been exceptional in her patience, understanding and guidance. In a world of automation and self service, it was reassuring for me that Georgie was always contactable. When she promised to phone me, she did just that and most importantly, at the agreed time!

Helen · 24 November 2022