Every review we hold for the Derby office, from every platform, shown as written. First names only.
★★★★★ 1/5
GooglePretty bad
VVCC · 26 August 2026
Agent replied · 26 August 2026
Thank you for taking the time to share your feedback, and I am genuinely sorry to hear that your experience has only rated us 1*. This is not the level of service we aim to deliver and would love to have further feedback regarding your experience and how we can improve moving forward. As your review isn't directly linked to a property address or account name in our system, could you please contact me directly at laura.heaven@johnshepherd.com with your address or reference number? As soon as I have those details, we will be able to resolve any pending issues and look to rebuild your trust in us. We look forward to hearing from you.
★★★★★ 5/5
GoogleRating only, no written review.
Dibyayan · 26 August 2026
Agent replied · 26 August 2026
Thank you for sharing your 5* review! We would love to know more about your experience and who you were dealing with directly so we can ensure they are recognised. Please do share your further feedback with us, we would love to hear it.
★★★★★ 3/5
GoogleRating only, no written review.
Lauren · 25 August 2026
Agent replied · 26 August 2026
Hi Lauren, Thank you for taking the time to share your review. We are sorry to hear that it is only 3 stars and would love to know how we could improve our experience moving forward. Please do share your further feedback with us!
★★★★★ 5/5
TrustpilotGreat lettingd team
The letttings team at solihull is excellent, Sans in particular is superb..
Matthew · 20 September 2023
★★★★★ 5/5
TrustpilotAs always the staff both Senka and Tina…
As always the staff both Senka and Tina supported by Paul did an excellent and professional job.
Andrew · 4 May 2023
★★★★★ 5/5
GoogleMohammed is good
Ch.Dileep · 20 August 2026
Agent replied · 21 August 2026
Thank you for sharing your 5* Review with us! We love to hear your feedback for our team and will ensure this is passed on.
★★★★★ 5/5
TrustpilotVery helpful we had never sold a house…
Very helpful we had never sold a house before so were blind to what to do,but they were always on call for advise and help very friendly and professional
Melvin · 15 December 2021
★★★★★ 5/5
GoogleI e joyed it
Isaac · 14 August 2026
Agent replied · 15 August 2026
Thank you for sharing your 5* Review with us however we would love some more context around your feedback and what services we were able to support you with. We look forward to hearing from you.
★★★★★ 5/5
TrustpilotMy purchase would not have gone through…
My purchase would not have gone through if it were not for Natasha. She helped pull the sale over the line.
Mohammed · 22 November 2022
★★★★★ 5/5
TrustpilotHave been with them for well over…
Have been with them for well over twenty years. Professional, reliable service.
Mark · 20 August 2023
★★★★★ 5/5
TrustpilotLily is the best!
We had a great experience with Lily, the senior lettings manager.We got way over what we anticipated for our rental property. Thank you so much!
Shane · 13 May 2022
★★★★★ 5/5
GoogleKelvin was amazing
Keiron · 5 August 2026
Agent replied · 6 August 2026
Thank you for taking the time to share your 5* review for Kelvin! We appreciate it and will share this with him directly.
★★★★★ 5/5
TrustpilotVery good experience with John…
Very good experience with John Shepherd, staff were friendly and responsive, accommodating visits and completion.
Andy · 2 May 2023
★★★★★ 5/5
TrustpilotExcellent service
Very helpful through out the whole process of house purchase all staff go above and beyond very professional would recommend John shepherd
Josh · 22 August 2022
★★★★★ 5/5
TrustpilotAll the team where great and made the…
All the team where great and made the process stress free
Mike · 15 August 2023
★★★★★ 5/5
TrustpilotProfessional & Helpful team
Professional approach to tag team and help customers. Loved they smoothly transitioned tasks and helped in getting a property for me. Clear and transparent timely communication.
Ali · 13 January 2022
★★★★★ 5/5
TrustpilotAmazing Joe Farrar
JEREMIAH · 22 July 2026
Agent replied · 24 July 2026
Thank you for sharing your 5* review for Joe! We appreciate your feedback and will ensure the recognition is passed on and shared.
★★★★★ 5/5
TrustpilotVery professional
This team did a great job selling a property in Dickens Heath. Very professional and proactive and a pleasure to deal with.
A · 22 July 2022
★★★★★ 5/5
TrustpilotExellent service .
Exellent service .Combining professionalism with friendliness.
Mr · 1 December 2023
★★★★★ 5/5
TrustpilotExcellent staff
Excellent staff, who are always very helpful and prompt with their assigned tasks.
Mr · 30 May 2023
★★★★★ 5/5
TrustpilotReliable
This company is reliable and deal with quires and problems efficiently.
Kayleigh · 18 July 2023
★★★★★ 5/5
TrustpilotJohn Shepherd are super efficient
John Shepherd are super efficient, great communicators and generally care for their clients.
Jessica · 17 May 2023
★★★★★ 5/5
TrustpilotThe efficiency and the professional…
The efficiency and the professional manner with which the matter was dealt with
Mr · 17 May 2023
★★★★★ 5/5
TrustpilotTina margetts
Katankumar · 10 July 2026
Agent replied · 14 July 2026
Thank you for sharing your 5* Review for Tina. We will ensure that this is passed onto her.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
