Every review we hold for the Derby office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotThey have been a great letting agency…
They have been a great letting agency during my 3 years of tenancy with them. They appreciated that we were good tenants and fid not raise the rent or deduct of the deposit. I highly recommend them especially Gita in the maintance team.
Reem · 1 July 2026
Agent replied · 3 July 2026
Thank you for your wonderful review! We are so pleased to hear about your positive experience over the past three years and working with Gita. We truly value our good tenants and are delighted that you appreciated our approach.
★★★★★ 5/5
TrustpilotKevin Healey has been a great change in…
Kevin Healey has been a great change in taking over managing my property. He keeps me updated on issues and is always a pleasure to talk to. Thanks Kevin!
Customer · 30 September 2026
Agent replied · 2 October 2026
Thank you for your kind words. We are delighted to hear that Kevin has been a helpful and communicative manager for your property. Thank you for your recommendation and if you need anything further, please don't hesitate to reach out to us.
★★★★★ 5/5
TrustpilotI have been renting through John…
I have been renting through John shepherds for over 2 years and Tina Margetts was our rental manager and she made everything easy and she was very helpful and kept me informed the whole time.
Hilary · 21 August 2026
Agent replied · 25 August 2026
Thank you for sharing your experience Hilary. We are pleased to hear that Tina provided you with helpful and professional support throughout your rental journey. If you need anything further, please don't hesitate to reach out to us, we are always here to help.
★★★★★ 5/5
TrustpilotThis is specifically for Gita patel
This is specifically for Gita . She is my property manager for more than 2 years now and i feel she is more family to us than a typical property manager . She is very humble and very supportive when it comes to issues . She understands the issue and come up with a solution which never disappointed me .
She is an amazing manager for us she is the reason i cancelled my plan twice to move the property .
Whenever i reached out to her she always helped me sometimes going out of the box and not just doing her work hours , whatever time or day it is if there is something serious she always respond quite quickly which really impressed me and shows her true dedication and willingness.
I would highly recommend her and have due respect for her kindness and willingness to help others .
Highly professional and very kind .
My review is more towards the kind of person she is as she has already excelled the role of a manager for me .
Highly recommended!
Abdul · 9 September 2026
Agent replied · 15 September 2026
Thank you for sharing your wonderful experience with us Abdul. We are thrilled to hear how Gita has become like family to you and that she has been able to provide you with exceptional service throughout. We really appreciate your kind words and the recommendation, and we look forward to continuing our relationship and supporting you further.
★★★★★ 5/5
TrustpilotTina at JS comes highly recommended
Tina Margetts has been a great Property Manager for us, always keeping us informed and up to date with our property despite the difficulties of being overseas. Highly recommend !
Eliza · 18 September 2026
Agent replied · 30 September 2026
Thank you for your kind words Eliza and for taking the time to share your review. We are delighted to hear that Tina has been a professional and communicative Property Manager for you and is really able to support you as a landlord overseas. We truly appreciate your recommendation and look forward to continuing to support you.
★★★★★ 5/5
TrustpilotMy dealings with John Shepherd go back…
My dealings with John Shepherd go back some years now. Always professional and efficient. In particular Tina Margetts has always evidenced this qualities and always friendly and helpful. Five stars!
Kevin · 18 September 2026
Agent replied · 30 September 2026
Thank you for your kind words Kevin. We appreciate your recognition of Tina and we will ensure that this is shared with her directly. Thank you again and we look forward to continuing to support you.
★★★★★ 5/5
TrustpilotLara - Brilliant to have on your side...
Lara has always been responsive to my queries and has gone the extra mile to ensure the actions we've discussed are followed through quickly. As a landlord, having that peace of mind that someone is on your side is essential! Thanks Lara
Dominic · 30 June 2026
Agent replied · 2 July 2026
Thank you for taking the time to share your review. We are delighted to hear that Lara has been so responsive and gone the extra mile to ensure your actions are followed through quickly. We appreciate your kind words and look forward to assisting you again in the future.
★★★★★ 5/5
TrustpilotNatasha has been amazing throughout our…
Natasha has been amazing throughout our purchase. She was always friendly, responsive, and kept us updated every step of the way. She made the whole process much less stressful, and we really appreciate all her help. Highly recommend! - Maja & Tyler
Maja · 26 June 2026
Agent replied · 27 June 2026
Thank you for your wonderful feedback! We are so pleased to hear Tash was able to support you every step of the way during your purchase and that you had a positive experience overall. Wishing you all the best in your new home!
★★★★★ 5/5
TrustpilotHonest and helpful
I had a great experience with the Derby branch of John Shepherd, finding a place to rent. Faith was very helpful and down-to-earth. She did not bamboozle me with a sales pitch, and she was very honest about the pros and cons of living in the property. She answered all my questions, and quickly checked anything she wasn't sure about. She always responds to emails quickly.
Esther · 17 December 2025
Agent replied · 19 December 2025
Thank you for this wonderful review, we will make sure it is passed onto Faith
★★★★★ 5/5
TrustpilotThe Company is ever present to answer…
The Company is ever present to answer to our numerous questions. If the staff are going home weekends especially on Fridays, they usually informs on time. We interacted with Megan and Elisha. These two were amazing, detailed, very detailed and polite enough for even a naive first renter. I would recommend other users. Thank you Elisha Robinson.
Chika · 2 March 2026
Agent replied · 5 March 2026
Thank you for sharing your experience. We are delighted to hear that our team was professional and helpful. We appreciate your recommendation and look forward to assisting you again.
★★★★★ 5/5
TrustpilotThe staff have been very helpful and in…
The staff have been very helpful and in particular Alisha - who has been very informative and professional every time we need to discuss something. It is very easy and comfortable to ask anything at any time with them.
Aisha · 12 July 2026
Agent replied · 15 July 2026
Thank you for sharing your experience Aisha. We are delighted to hear that Alisha has been a great support to you throughout your journey. Your feedback is invaluable to us and we appreciate your recommendation.
★★★★★ 1/5
TrustpilotLandlords: Avoid and go elsewhere
As a landlord, I'm not quite sure what I was paying them for...they certainly found new and inventive ways to squeeze cash out of me whenever they could - despite opting out of rent guard they still charged me for it, plus an exorbitant fee when my tenants moved out for a check out they took ages to sort and were never quite sure they'd done.
Each month (it seemed) I would be bombarded by marketing and emails telling me I need to pay for xyz which were a requirement for landlords...not all were.
The tenants left the house in a disgusting state which cost me both money and personal time to sort. So the annual house inspections were another waste of time as 9 years of overgrown garden and jungle state driveway caused damage, alongside the hideousness of an inside rarely if ever cleaned and stinking of cat pee.
Don't get me started on the £250 float they insisted on grabbing from me and sitting on for anything which needed doing (just take it out of the rent monies) and the time the oven broke and the tenant gave up trying to tell agents and I'd had a new one bought and installed and in operation for 10 days before the agent emailed me to say it was broken and they would buy one out of the float....
Renewing the tenancy always seemed to cost an arm and a leg too....again, they never actually did anything, but still seemed to make me pay a lot for it.
My previous estate agent was bought out by this company, so they were never my choice. I've gone down the Open Rent route now and certainly could not, with any form of conscience, recommend them to other landlords.
Caroline · 27 August 2026
Agent replied · 29 August 2026
Thank you for taking the time to share your feedback and leave a review. We are sincerely sorry to hear that your experience with our service did not meet your expectations and that you were left feeling so disappointed.
We fully appreciate the trust that landlords place in us to manage their properties, and we are sorry to read your comments regarding communication, fees, the management of your property, and the overall support you received during your time with us. This is not the experience we strive to provide, and we are sorry that we fell short.
We appreciate you bringing this to our attention and we would welcome the opportunity to better understand your experience and discuss the concerns you have raised in more detail. Your feedback is invaluable in helping us review our processes, identify areas for improvement, and ensure we deliver the best possible service to our clients.
Please contact me directly at laura.heaven@johnshepherd.com and I would be happy to arrange a call or meeting at a time that suits you. I would appreciate the opportunity to listen to your feedback and better understand your experience.
Thank you again for taking the time to share your concerns, and I hope to hear from you soon.
★★★★★ 5/5
TrustpilotHuge thanks to Mia for her property…
Huge thanks to Mia for her property management services!
Mia always ensures I am kept in the loop regarding updates to the property and handles everything excellently.
Would highly recommend!
Chrissy · 9 September 2026
Agent replied · 15 September 2026
Thank you Chrissy for taking the time to share your review and sharing your recognition for Mia. We are delighted to hear that she keeps you well-informed and has provided excellent support throughout. We appreciate your recommendation and look forward to continuing to assist you.
★★★★★ 5/5
TrustpilotAleemah Aziz property manager
Aleemah Aziz has dealt with each tenant query or request for repairs most efficiently; confirming each time what is agreed as the works required and then following up and confirming that works are complete; sometimes with photographic evidence. Excellent service throughout. Thank you Aleemah.
Teresa · 4 June 2026
Agent replied · 16 June 2026
Thank you for your kind words Teresa, we are so pleased to hear of your experience working with Aleemah. We appreciate your feedback and look forward to continuing to support you. Thank you again!
★★★★★ 4/5
TrustpilotAlisha was a great help
My experience with John Sheperd has been a good one and they have been attentive to my questions and application. Alisha was very helpful in getting me the resources I needed in a quick time frame.
Ethan · 27 July 2026
Agent replied · 29 July 2026
Thank you for sharing your positive experience, Ethan. We are glad to hear that Alisha was great at communication and provided you with helpful resources promptly. Please feel free to reach out if there is anything further we can assist you with.
★★★★★ 1/5
TrustpilotMy experience with John Shepherd…
My experience with John Shepherd Lettings has been appalling. They completely oversold their ability to manage the property and dramatically overestimated the achievable rent. In reality the property ended up letting for around 50% less than what they originally quoted, after I was pressurised into accepting a last-minute tenancy at a grossly deflated rate.
Thomas · 14 March 2026
Agent replied · 17 March 2026
Thank you for sharing your review with us. We sincerely apologise for the lack of communication and the issues you faced. It is disappointing to hear that our service did not meet your expectations. We strive to provide reliable guidance and would appreciate the opportunity to discuss this further with you.
★★★★★ 5/5
GoogleCan honestly say these guys have been spot on. Communication has been key. Keeping me updated on repairs, job progress & completion.
Aarti is a pleasure to deal with. Friendly & professional 👍 …
Lee · 6 August 2026
Agent replied · 10 August 2026
Thank you for your kind words Lee and for sharing your 5* review! We are delighted to hear that our communication and updates on repairs made your experience positive. Aarti truly embodies our commitment to being professional and helpful. We appreciate your trust in us and look forward to assisting you again.
★★★★★ 5/5
TrustpilotVery efficient Estate agents
I own a flat which is being managed by John Shepherd. I am pretty happy with
the way they handle if anything goes wrong in the flat. Alisha is very competent in arranging things as per my request.
Charanjit · 9 July 2026
Agent replied · 11 July 2026
Thank you for sharing your positive experience Charanjit. We are delighted to hear that Alisha is professional and helpful in managing your flat and we have been able to resolve things quickly. We appreciate your trust in us and look forward to continuing to support you.
★★★★★ 5/5
TrustpilotLauren is absolutely fab!!
I had a great experience with Lauren Foster from the John Shepherd team as she helped us with arranging to have a pet in our tenancy. It can be a bit nerve-wracking asking for a pet but from the the first interaction Lauren was friendly, supportive, and helpful in her approach and was just as enthused when our Landlord agreed as we were!! Our emails were responded to quickly and she was able to pass on all information efficiently. An absolute star 🌟 and we hope to have more interactions with her in the future
Paige · 8 July 2025
Agent replied · 16 July 2025
we're glad you had such a wonderful experience with us! We will ensure Lauren is updated.
★★★★★ 5/5
TrustpilotTeam of John shepherd has been very…
Team of John shepherd has been very amazing especially Alex who has helped us throughout the time, from viewing the property, arranging all sort of things and getting key of the property. Alex has been so supportive and helpful.
S.Rana · 29 June 2026
Agent replied · 1 July 2026
Thank you for your wonderful feedback. We are so pleased to hear that Alex provided such professional and helpful support throughout your property journey. We appreciate your trust in us and look forward to assisting you again in the future.
★★★★★ 5/5
TrustpilotKelvin Zakeyo, Thank you
“Thank you, Kelvin, for your help today. You were very informative and kept us updated throughout the call, clearly explaining the options and changes, especially with limited availability. Your guidance really helped us make a quick decision and secure a place for my son. We truly appreciate your support, highly recommended.”
LT · 23 March 2026
Agent replied · 26 March 2026
Thank you so much for your review. We are pleased to hear that Kelvin provided you with reliable support and clear guidance during your call. We truly appreciate your recommendation and look forward to assisting you again in the future.
★★★★★ 5/5
TrustpilotJohn shepherd has been very helpful
i’m very pleased with John Shepherds property management. I cannot thank Jenna enough for their amazing service and keeping me up to date with everything.
Hayden · 28 September 2026
Agent replied · 30 September 2026
Thank you for your kind words Hayden. We are delighted to hear that Jenna provided you with helpful and professional service. If you need anything further, please don't hesitate to reach out to us, we are always here to help.
★★★★★ 5/5
TrustpilotCompliance Certification Situation
Teresa Freville is an absolute credit to John Shepherd and she really does go above and beyond to make sure that she actions and sorts out all the compliance needs for myself as a landlord to make the whole communication situation with my tenant go smoothly.
Roger · 6 May 2026
Agent replied · 11 May 2026
Thank you for taking the time to share your review. We are so glad to hear that Teresa has been so helpful in ensuring smooth communication with your tenant and meeting your needs as a landlord. We appreciate your recommendation and look forward to assisting you again in the future.
★★★★★ 5/5
TrustpilotExcellent Service from Lara and Alisha
I’ve had a great experience with John Shepherd, particularly thanks to Lara and Alisha. They have both been incredibly friendly, professional, responsive and helpful throughout my tenancy.
F · 14 September 2026
Agent replied · 16 September 2026
Thank you for sharing your wonderful experience with us. We are delighted to hear that Lara and Alisha provided you with such professional and helpful support. We truly appreciate your recommendation and look forward to assisting you in the future.
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