Trusted Agent profile · Derby, Nottingham
Verified
★★★★★
1,616 reviews across 3 platforms
42 Queen's Rd, Derby, Nottingham, NG2 3DT
John Shepherd's office in Derby, Nottingham, at 42 Queen's Rd, is rated 4.4 out of 5 across 1,616 reviews on three platforms, including 232 Google reviews rated 4.1.
232
Reviews on Google
This office
1,362
Reviews on Trustpilot
Business-wide
22
Reviews on allAgents
Business-wide
Purchase, sell, or rent property in Derby with John Shepherd. With our deep-rooted knowledge of the area, spanning over 30 years, we are the Midlands' unrivalled experts in assisting landlords and sellers. Our personalised advice is tailored to your unique property needs, ensuring a seamless experience throughout. Our dedicated team is here to seamlessly connect your property with the most qualified buyers and tenants. With our extensive knowledge of the local area, we take pride in showcasing your home or investment property to maximise its appeal.
Every review we hold for the Derby office, from every platform, shown as written. First names only.
5/5
TrustpilotThe John Shepherd team has been super…
The John Shepherd team has been super helpful and quick to respond to any issues raised. In particular, Aleemah has been a great help as my property manager and is quick to action any requests :)
Thank you for your review and lovely feedback regarding Aleemah! We are delighted to hear our team was able to support you quickly and respond to all issues quickly. Thank you again!
5/5
GoogleI recently worked with Katie W while letting out my property, and I couldn’t be happier with the service. From the start, she was professional, responsive, and clearly knew the market inside out. She kept me updated throughout the whole …
Thank you for sharing your experience, Connor. We are thrilled to hear that Katie provided you with professional and reliable guidance throughout the letting process. We appreciate your recommendation and look forward to assisting you again in the future.
5/5
TrustpilotJosh is always a pleasure to work with
Josh is always a pleasure to work with. Finding property managers who really care is hard these days, but not with Josh and John Shepherd
Thank you for taking the time to share your 5* Review! We are so pleased of your experience working with Josh and our Birmingham team. We appreciate your recommendation and look forward to continuing to support you.
5/5
TrustpilotI spoke to Christina who was excellent
I spoke to Christina who was excellent. She was professional, solution focused and efficient in dealing with my query regarding works being done. Thank you for being great!
Thank you for sharing your review for Christina, we appreciate your feedback and we are pleased to hear that we were able to resolve your queries quickly and professionally.
4/5
TrustpilotMohammed has been a breath of fresh…
Mohammed has been a breath of fresh air, knows his job and keeps his word, i was about to walk away from this agent until Mohammed stepped in. Thankyou Mohammed
Thank you for sharing your experience Lesley. We appreciate you sharing your experience and hope that we can continue to rebuild your trust with us moving forward.
5/5
TrustpilotLeah dealt with a boiler problem I had
Leah dealt with a boiler problem I had. Organised a prompt call out with the contractor. Throughout Leah kept me informed of the ongoing communication between contractor and landlord. Problem was solved quickly and efficiently.
Thank you for sharing your experience Darren. We are glad Leah was able to organise a prompt call out and keep you informed throughout the process to ensure that the issue was resolved at the earliest opportunity. Thank you again and if you need anything further, please don't hesitate to reach out to us.
5/5
TrustpilotHighly Professional
Have a great ongoing relationship with Jon Shepherd, especially Tina who is exceptional. Really professional, very personable and very responsive - highly recommend!
Thank you for your kind words Nick. We are thrilled to hear about your experience working with Tina. We strive to provide reliable guidance and tailored support to build lasting relationships. We appreciate your recommendation and we look forward to continuing to support you.
1/5
TrustpilotUnresolved issues
3 issues yet again that are taking this company weeks to resolve. One of them being i was shocked by a plug socket in the property which has made me quite concerned in terms of safety, its been 3 weeks now and no one has come to check the electrics just to put my mind at ease. They even said they didn't know who to send to check the issue which is appalling to hear from property management. The company is more bothered about 5 star reviews on Google and trust pilot than to actually sort out issues, they've already had to refund me nearly 1500 for leaving me without heating for a year. If I could afford to move id be out of here property but I cannot.
Thank you for sharing your experience Chloe. We sincerely apologise for any ongoing issues that you are facing. Please could you reach out to us directly with some further details about your property so that we can investigate this for you and ensure it is resolved at the earliest opportunity. Thank you.
5/5
TrustpilotJoshua Davies - the best property management agent
Joshua Davies manages my apartment ant 2 Hagley Road and honestly, l couldn’t ask for a better property management agent. I found him to be extremely polite, kind, professional and efficient in handling matters relating to my apartment and all that requires doing. Replies to any of my emails and queries in the quickest possible time, a trail fast disappearing in this day and age. Must thankful to Joshua for letting me trust again that things actually can get done efficiently and to point so thank you again Joshua. 🙏🏼
Thank you Mrs Chanda, for sharing your wonderful experience. We are delighted to hear that Joshua has been so professional, helpful and communicative in managing your apartment. It is our pleasure to support you and we look forward to continuing our partnership together.
5/5
TrustpilotI have had great service with John…
I have had great service with John Shepherd. We rent and our contact Tina is always helpful and pleasant to communicate with. Any issues are dealt with promptly. No complaints here.
Thank you for sharing your lovely review Claire. We are so pleased to hear that our team, especially Tina, has been so helpful and communicative. Your trust in us is greatly appreciated, and we look forward to continuing to support you.
5/5
TrustpilotI had a great experience working with Tom Francis
I had a great experience working with Tom Francis as my letting agent. He was always professional, friendly, and very easy to communicate with. Tom kept me well-informed throughout the entire process and took the time to clearly explain everything, which made things much smoother and less stressful. I really appreciated his responsiveness and attention to detail, it made a big difference.
Thank you so much for your review of the service Tom provided to you. It is great to read that the service met expectations. Wishing you well in your new home 🙂
5/5
TrustpilotFaye has been at the end of the phone…
Faye has been at the end of the phone or email whenever I have needed anything and sorted things promptly.We got off to a rocky start when John shepherd first took over our estate agents but now we can't fault the service and how quickly things have been sorted. Thankyou Faye!
Thank you for sharing your experience with us. We are glad to hear that Faye has been so helpful and communicative. We apologise for the rocky start but appreciate your trust in our team and we look forward to continuing to support you.
5/5
TrustpilotA Council inspection was about to be…
A Council inspection was about to be made. There was a problem that involved the block management. In the past this would have been a lengthy process but Aleemah Aziz was able to have the work actioned and completed before the inspection.
Thank you for your review. We are pleased to hear that we could assist with the block management issue before the council inspection. We appreciate you taking the time to leave us this positive feedback and the recognition of Aleemah!
5/5
TrustpilotRenting a student apartment
Joe Farrar has been amazing throughout the whole process of finding a place for my friend and I for our next academic year. As an international student renting an apartment for the first time, he explained everything thoroughly and responded to each query swiftly.
Thank you, Erica, for sharing your wonderful experience. We're delighted to hear that Joe provided you with reliable guidance and thorough explanations during your apartment search. We wish you and your friend the best for your academic year ahead!
5/5
GoogleEllie was very helpful throughout the entire process, this is me and my partner’s first flat together and she made everything feel very easy.
Thank you for sharing your experience Eimonn. We love to hear that Ellie provided such helpful support during your first flat journey. If you need anything further, please don't hesitate to reach out to us, we are always here to help. Wishing you the best in your new home.
5/5
TrustpilotThanks to the team
Massive thanks to Natasha for all her work on what was a difficult sale. Her communication between all parties and solicitors was a great help through the final few weeks of the sale process.
Thank you Andrew for taking the time to share your review and kind words. We are delighted that Natasha's communication and support were a great help to you during the sale process and that we are able to get everything across the line for you. Wishing you all the best in your new home and if you need anything further, please don't hesitate to contact us.
5/5
TrustpilotMatt has been fantastic during the last…
Matt has been fantastic during the last few weeks when we worked together on a project. Matt’s enthusiasm, professionalism and deep knowledge of the local property market shone through at every stage of the process. I’d thoroughly recommend Matt to help you if you’re buying or selling your home.
1/5
GoogleCompany bought out the majority of the competition in Student Housing in Notts, and they actually a disaster. Rahim Iqbal is by far the most incompetent Letting Manager i’ve ever dealt with.
Thank you for sharing a review. If we can address your concerns further, please feel free to reach out to laura.heaven@johnshepherd.com and we will be happy to support.
5/5
TrustpilotNatasha Watkins has been a fantastic…
Natasha Watkins has been a fantastic estate agent to deal with, she has continuously kept in contact throughout our purchase to keep us up to date. Thank you Natasha for all of your help, it is very much appreciated.
Thank you for your kind words, Sadie. We are so pleased to hear that Natasha provided you with helpful and professional support throughout your purchase. Our team prides itself on being communicative and reliable, ensuring our clients feel informed every step of the way. We appreciate your trust in us and wish you all the best in your new home.
4/5
TrustpilotThank you Abbie Clark for your support…
Thank you Abbie Clark for your support and communication skills during recent problems I experienced with one of my properties. Job well done
Thank you for sharing your experience Philip. We appreciate your recognition for Abbie and will ensure that your feedback is passed on. We appreciate you taking the time and look forward to supporting you further.
5/5
GoogleKatie was really helpful throughout the whole process. She was always quick to respond, kept me updated, and made everything much easier. Thank you for all your help!
Thank you for sharing your experience, Fatima. We are delighted to hear that Katie was so helpful and communicative throughout the process. Our team strives to provide reliable guidance and support, ensuring everything is as smooth as possible. We appreciate your kind words and look forward to assisting you again in the future.
5/5
GoogleOur agent Joe Farrar was very patient and forgiving with us and made everything as easy as possible, could not have done it without him.
Thank you for sharing your experience Ellis. We are delighted to hear that Joe provided such patient and helpful support throughout your move. We really appreciate your recommendation and look forward to continuing to support you.
5/5
TrustpilotAlemah has been helpful and reasonable…
Alemah has been helpful and reasonable in sorting out end of tenancy arrangements for myself as landlord and my Tennant
Thank you for your kind words, Ann. We are glad Alemah was helpful and reasonable in managing your end of tenancy arrangements. We appreciate the recommendation and if you need further assistance, please don't hesitate to reach out to us.
5/5
TrustpilotThe process so far has been amazing and…
The process so far has been amazing and seamless. I just paid my booking amount today and Kelvin Zakeyo was my agent in the process. Amazing guy, friendly vibe, tells you everything all the way and makes sure you get everything done and checked right. Highly recommend!
Thank you for sharing your experience with us. We are thrilled to hear that Kelvin provided you with all the support you needed. We appreciate your recommendation and look forward to assisting you further.
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John Shepherd's Derby office has 1,616 reviews across three platforms: 232 on Google, 1,362 on Trustpilot (across the whole business), 22 on allAgents (across the whole business).
John Shepherd Derby is rated 4.4 out of 5 across all 1,616 reviews, and 4.1 out of 5 on Google from 232 reviews.
John Shepherd Derby, 42 Queen's Rd, Derby, Nottingham, NG2 3DT.
