John Shepherd Derby reviews

★★★★★ 5/5

Trustpilot

Daniel Powell was extremely helpful and…

Daniel Powell was extremely helpful and made the entire process he was involved with very smooth. As this is my first time moving out alone, i was pretty unsure on the processes and he made sure i understood and walked me through the whole process.

Eden · 27 July 2026

★★★★★ 4/5

Trustpilot

Miss Aleemah Aziz is the best

Miss Aleemah Aziz is the best. She respond fast, knowledgable and always helping. I would love to give 5 stars just for her but sadly she’s not the only one I made contact with from this company. But overall the experience with John Sheperd is great.

Pony · 10 July 2026

★★★★★ 5/5

Trustpilot

Mandi was superb right from the very…

Mandi was superb right from the very first phone call. Communication was prompt and productive. Mandi was passionate about getting my matters resolved and made the process very smooth. Credit to the company!

Daniel · 3 October 2026

★★★★★ 5/5

Trustpilot

Thank you Abbie!

Abbie has gone out of her way to offer support and to find answers when it has been really difficult. She has been easy to contact and provides responses really quickly. She offers to communicate on behalf of you and helps to provide quick resolutions. Thank you Abbie!

T · 24 June 2026

★★★★★ 5/5

Trustpilot

positive experience

We’ve had a really positive experience with John Shepherd specially our property manager, Gita Patel. She has always been incredibly responsive, approachable and helpful whenever we’ve needed anything. Recently, we had an issue with the shower tap, and she arranged for a replacement very quickly, which we really appreciated. She is proactive in resolving any concerns and makes sure things are dealt with efficiently rather than leaving us waiting. Communication has also been excellent throughout our tenancy. She coordinates really well between us and the property owner, keeps us updated at every stage, and makes sure we always know what is happening. She is professional, reliable and genuinely attentive to the needs of the tenants. It makes such a difference having a property manager who is easy to reach, communicates clearly and takes issues seriously. We feel very well looked after and are extremely grateful for all her help and support. Definitely deserving of 5 stars!

Ishita · 5 October 2026

★★★★★ 1/5

Trustpilot

Left us in fake rent arrears

Our tenancy was transferred from John shepherd midway through our lease. When our tenancy ended, we were told we were in a significant amount of rent arrears. Upon inspection, John shepherd had offered us compensation (due to them leaving us without heating for over a month of winter), and rather than actually compensating this they’d made it look as if we were in rent arrears and had not paid enough rent. It was lucky I had kept all the evidence of this compensation, meaning we were able to get our money back. Had I not have preempted there being an issue when our tenancy ended, and hadn’t kept the evidence, I doubt we would’ve ever seen our money again. Highly unprofessional company, would not recommend to landlords or tenants.

Molly · 2 October 2026

★★★★★ 1/5

Google

John Shepherd have been incredibly disappointing. The apartment that I was given was entirely different to the one that I viewed, despite being assured that this would be the one which I would receive. Further, the place was incredibly dirty and had clearly not been cleaned properly (if at all). For example, the fridge and freezer compartment were both covered in mould (as shown in the images). Despite having contacted John Shepherd about these issues on the day that I picked up the keys (9/9/26) and promoting a response in between, I have still heard nothing back (2/10/26). This is extremely worrying conduct from a company with an alleged 'trusted name'.

Luke · 2 October 2026

★★★★★ 5/5

Trustpilot

I'm so grateful for all your help…

I'm so grateful for all your help managing my apartment, Reemi Yasmin (33 Colmore Row Branch). After some tough experiences with past RMs (except Tenille Biggs), it's been a breath of fresh air working with you. You and Tenille really listen and genuinely try to solve my issues, even when things are out of your control. I was especially impressed by how you saved me £1100 on the heater repair recently, thank you for that. Being an overseas landlord, having a passionate RM like you makes such a huge difference.

T · 1 October 2026

★★★★★ 5/5

Trustpilot

Letting our family home was quite…

Letting our family home was quite daunting but J shepherds took all the worry and hassle from us I can’t thank Tom our go to guy enough who had all the answers and was totally professional throughout. I wouldn’t hesitate to recommend j shepherds to any one thinking of letting a property out. Keith Harrison

Mr · 22 April 2026

★★★★★ 5/5

Trustpilot

Friendly,focused and professional,speed…

Friendly,focused and professional,speed of response and service is amazing. Shephered letting team Mandi Thandi, Dan Powell and Jayne Santos, all have their hands on the button even out of normal working hours they are working behind the scene toensure you get the best and yet timely tennats for your properties. Great knowledge of the regional and local property market, process and complieance driven to ensure both the tenants and the landlord is being provided with the correct upto date requirements for letting. A great leeting company that has well trained staff

Sajid · 25 September 2026

★★★★★ 1/5

Google

Kelvin showed me round the accommodations and it was the first property I had looked at, he was super helpful and friendly and answered all questions I had. I picked up my keys today and he made the handover super easy. I have no hesitation in recommending John Sheperd estate … until you have moved in! I have called them more times than I would care to mention, emailed and left messages. Yet to have anyone EVER answer the phone or respond. Not impressed considering they are dealing with young adults often navigating living alone for the first time. Due to this I can no longer give 5 stars. My daughter can’t even access her post box since moving in. Not impressed and very disappointed. This is not a negative review on Kelvin in fact quite the opposite. He seems to be the only one I’ve ever managed to deal with.

Kelly · 24 September 2026

★★★★★ 5/5

Trustpilot

Abbie Clark

I don't normally leave reviews, but after speaking with Abbie Clark I wanted to give a quick shout-out. Although our interaction was fairly brief, Abbie Clark was friendly, professional, and easy to talk to. Communication was clear and helpful throughout, and it left a positive impression!

Patricia · 22 June 2026

★★★★★ 5/5

Google

Chino was a wonderful person who helped me with the viewing, was very helpful with everything, and very accommodating for when I came a bit late. He was also super nice!

Ahmed · 30 September 2026

★★★★★ 1/5

Google

If you’re looking for a student letting agency that treats communication as an optional extra, professionalism as a loose suggestion, and returning your deposit as a long-term project, then John Shepherd might be exactly what you’re after. I have to admire their commitment to consistency. Emails can apparently disappear into another dimension, phone calls are remarkably difficult to get answered, and when you do finally manage to speak to someone, there is always the exciting possibility of being hung up on. It really keeps you on your toes. The property management is another highlight. Issues that should be straightforward somehow become ongoing investigations requiring multiple emails, phone calls and considerable patience. You can apparently be a tenant, but expecting anyone to actually communicate with you is asking for quite a lot. The contractors are also an experience. Some of the people being sent to properties have raised serious concerns for me about professionalism and whether appropriate standards are being followed. Unfortunately, raising concerns does not necessarily mean receiving a meaningful response. And then there is the deposit. I was told it would be returned the following day. Naturally, the following day came and went. Chasing it then became another episode of trying to get a response from a company that appears to have mastered the art of being simultaneously available when money is involved and mysteriously unavailable when tenants need answers. Payments and charges have been equally entertaining. Keeping track of what you have paid, what you are being charged, and why you apparently need to chase people to clarify things feels less like renting a property and more like an interactive financial puzzle. Overall, my experience has been extremely frustrating. If transparency, communication, professionalism, responsive property management and feeling confident about who is being sent to your home are important to you, I would strongly recommend doing your research before signing anything. Five stars for consistency. One star for everything else.

The · 23 September 2026

★★★★★ 5/5

Trustpilot

Happy with the Service

We recently moved into an apartment managed by John Shepherd Agency and they have been really helpful in sorting out our maintenance issues. A special shout out to Christina Tzemanaki at John Shepherd who has helped us with all our maintenance issues and provided clear communications. Thank you Christina for all your help and I highly recommend John Shepherd to any tenant.

Garvit · 18 February 2026

★★★★★ 5/5

Trustpilot

Good maintenance service

Thank you for assisting us to replace the faulty switches for my apartment within 3-4 few days from my reporting on this matter. And, your staff Aleemah is really helpful and responsive as well.

Benny · 8 September 2026

★★★★★ 5/5

Trustpilot

Tina has been helpful and supportive…

Tina has been helpful and supportive throughout the entirety of my rental journey over the span of many years . This has given me the confidence in John shepherd lettings , the professionalism of their service and trust in their overall processes .

Denise · 10 July 2026

★★★★★ 5/5

Trustpilot

Madilynne the superstar!

I have been dealing with Madilynne over the course of an application for a property and she has blown me away with both her professionalism and positive attitude. She has been an absolute ray of sunshine and is a real credit to the company. I spent a good decade of my life working in property prior to having children and I know how rare it is to find such a bubbly, personable member of staff with such a can-do attitude!

Amy · 18 September 2026

★★★★★ 5/5

Trustpilot

Great service

I have recently moved out of one of your properties, Abbie Clark was very helpful and ensured my deposit was released the same week. Thank you for all your help.

Ruth · 29 September 2026

★★★★★ 1/5

Trustpilot

Do not use this company!!

Do not use this company. We inherited them because they bought out our previous agents. They have paid money from our account for work that was unauthorised by us. We are fighting to get the money back, without success. This has been going on for several months now. Their accounting system is difficult to understand, as a landlord. We are now in contact with the Property Ombudsman to try to resolve it. After being assured by the Lettings Manager (Callum Rowland) that the money would be reimbursed in the next few days (on the 17th September). It's now been 10 days, and we've still not received it. Another poor performance from a company that doesn't care!

Chris · 15 September 2026

★★★★★ 5/5

Trustpilot

I’ve been a tenant with John Shepherd’s…

I’ve been a tenant with John Shepherd’s since 2013, and throughout my time with them I’ve been impressed with the consistent quality and professionalism of the Lettings’ Team. I was particularly impressed with the initial ‘vetting’ process prospective renters were subject to. It was good to see that potentially problem tenants were filtered out, which for long term renters like me, was reassuring that good tenants were just as important as the rental income to the company. On a different note, I must say that on the rare occasion of needing to contact the lettings office Jodie P and her team, are always helpful and friendly and, more importantly, quick with a response and resolution to whatever the issues may be.

Les · 15 September 2026

★★★★★ 5/5

Trustpilot

Great Support From Gita Patel

Gita Patel has been very helpful and responsive to all my queries . She was supportive in assisting with the reletting of my property, keeping me updated / informed during the whole process.

Rob · 8 September 2026

★★★★★ 5/5

Trustpilot

Great experience with Dan & Jayne!

I cannot thank Dan and Jayne enough for their amazing help during our moving process. Dan was brilliant from the start, always kept me up to date with everything, and Jayne has made the referencing stage completely stress-free. Highly recommend John Shepherd!

Atlanta · 9 July 2026

★★★★★ 5/5

Google

Kate was really helpful and professional throughout the process. She took the time to explain everything clearly and made the viewing smooth and comfortable. I appreciated how responsive and approachable she was, and she genuinely tried to help find a place that suited my situation. Overall, a great experience dealing with her.

Thilak · 27 April 2026