John Shepherd Derby reviews

★★★★★ 1/5

Trustpilot

Poor Company, lack of care, no customer service.

Used as an agent for my property up until June 2022. Apologies for the late review. Found a tenant for me who was unsuitable and never paid his rent, trashed the property and wouldn’t leave. After doing some basic research myself I could see that they were a repeat offender. How they didn’t pick this up is a Joke. John shepherd took no responsibility for the client they found, were completely unhelpful and still charged me their monthly fee until it was resolved, (through no help of John Shepherd by the way) when I managed to get about 10% of my losses back.Would never recommend John Shepherd to anyone who wants a good company to look after their investment. Through their incompetence I lost around £5000 with renovations and loss of rent. Apologies again for the late review. I hope at least one person reads this and decides to go elsewhere.

Brad · 22 July 2024

★★★★★ 5/5

Google

I'd like to thank Holly because she was helpful, kind, and professional with all the details.

Mohammad · 15 March 2025

★★★★★ 5/5

Trustpilot

Great service selling my house

Great service selling my house, keeping me updated with what was going on before it sold and then when it was going through. Would definitely use them again! Thanks Tom you made the experience so much better.

Ann-Marie · 16 November 2020

★★★★★ 5/5

Trustpilot

House Viewing

A lovely house viewing experience with Kelvin Zakeyo who was more than helpful when it came to answering our questions and very accommodating and kind while showing us through the student accommodation.

Tejiri · 6 February 2026

★★★★★ 5/5

Google

Very professional and reliable service with Sophia at John Shepherd agency

Nahmorah · 30 October 2025

★★★★★ 5/5

Trustpilot

Professional experience

Natasha was very kind enough to show me around and explain what still needed to be carried out on the property. She presented herself well and is well knowledgeable on properties and has attention to detail. I give er a 5 star 🌟 🌟 🌟 🌟 🌟 rating. Very professional indeed.

Jacqueline · 27 April 2023

★★★★★ 5/5

Google

Lovely company with quick response we dealt with Sophie and she was amazing and very helpful

Cassey · 1 March 2025

★★★★★ 1/5

Trustpilot

We were happier with Chase Independent

Before our previous estate agent merged with John Shepard we used to receive regular inspection reports, this is no longer the case since the merge. We were shocked to find the grass 4ft high and full of dandelions and the house filthy when there was a change of tenancy. Were the inspections actually being done? We were happier with the service we received from Chase Independent.

Cara · 17 May 2023

★★★★★ 5/5

Trustpilot

Kelvin Zakeyo

Kelvin Zakeyo, was an amazing negotiator walked me through the viewing very professionally and the place itself is perfect. And when I said I’d love to move in on the same day he was very cooperative and ready to make it happen , I’m very thankful

Gloria · 19 September 2025

★★★★★ 4/5

Trustpilot

its over seven years this company is…

its over seven years this company is managing my two properties and am totally satisfied with their services.

Pradip · 7 August 2025

★★★★★ 5/5

Trustpilot

Good agents - quick and responsive

Overall, I have had no issues with these agents. They are quick and responsive to all enquiries. When viewing properties, they explained everything clearly, and maintenance issues are handled with ease.

Adam · 31 January 2026

★★★★★ 1/5

Trustpilot

Horrible service.

Horrible service.I'm the owner of the parking space and they rented my car parking space to someone else! And their aggressive tenant is threatening to me!They told tenants at Nightingale Quarter, Fox House, and Derby that they could use numerous parking spaces which belong to other residents. And they even charged poor tenants. Do yourself a favour - don't touch it as a plaque!Tell your tenants that THEY DON'T OWN THEIR PARKING SPACE AND CAN'T PARK THERE!How do you dare to take money from the tenants for a parking space which doesn't belong to them?!

Rokas · 12 June 2024

★★★★★ 1/5

Trustpilot

STAY AWAY!!!!!!

LILLY JOHNSONI have had the worst experience with this member of staff and the way in which John Shepherd has dealt with my first potential rental experience.I offered an additional 25 pounds for a flat I was very interested in which she was quick to accept. Then I paid my holding deposit which which she once again took without informing me that it wasn't necessary to pay until everything was sorted.After everything went through, she sends me an email at 13.11 today to inform me that my tenancy has been cancelled without a reason. She then immediately puts this property back on the market for 50 pounds less than what I was offering, still without me cancelling. After this, she sent me a harsh text claiming that she had called me "five times" when in fact I was called once.To end this, she claimed that it was I who declined the move and now refuses to return my holding fee which amounts to just over £138.I have never experienced anything of the sort. Please stay away as you will never be given the contact details of who or where to complain or be offered any help.In response to the reply below...I was only called ONCE today and you had cancelled my contract even BEFORE getting to speak to me!!!! I have the timings on the emails, texts and calls to support this and I am more than happy to share these. Lilly's attitude was wrong from the off and it continued throughout the process. I forgot to mention that staff tend to be in "meetings" anytime a serious concern needs addressing.Response from the owner14 hours agoHi. Thank you for your review.Having looked into this matter we are aware that you offered additional rent as there were multiple offers and you wanted to proceed. You paid a holding deposit after signing a tenancy guide explaining all information, the tenancy guide would also state that the holding deposit is payable at the start of the process and the remaining balance is due at move in. Your tenancy start date passed with no contact from you so we chased multiple times to chase this with you to which you informed that due to personal reasons you cannot proceed. The landlord was notified and asked us to place the property back on the market at a lower rate and to make a reduction online of £25 given the void period and you not moving in as they assumed, we act on the landlords instructions and reduced the price. Us contacting you chasing the signature on the contract in turn resulted in you informing us that you are not able to proceed. The above said, your referencing account and contract was closed down given confirmation from you that you couldn’t move in. As per your signed application form the holding deposit isn’t refundable if you decide to pull out of the application. You have also been directed to the website to follow the complaints procedure if you wish to speak with someone about this.Should you wish to discuss this further please do let us know.In response to the above and to reiterate, your tenancy was cancelled after you informed verbally you couldn’t proceed.. In the industry we are in you’ll appreciate meetings, viewings, appointments all take place, but every time you have called you have been spoken to and had the necessary assistance where needed. As stated above, if there is anything we can assist with further please do let us know.Thank you, John Shepherd

Shamshad · 21 July 2021

★★★★★ 5/5

Trustpilot

Great service

Great service - Megan was always responsive to calls and very quickly processed my flat rental when she knew I was in a hurry! She was friendly, helpful and even managed to negotiate a slight reduction in monthly rent for me. An excellent experience.

Sarah · 28 September 2023

★★★★★ 1/5

Google

The worse agents in the country. Avoid at all costs!!!!! …

Dan · 8 October 2025

★★★★★ 5/5

Trustpilot

First time renters

Me and my partner are first time renters and Wendy from west bridgford John Shepard estates was absolutely brilliant in guiding us through everything to make sure everything went smoothly. Only took 3 weeks for us to have references checked and accepted and deposit and rent paid. Very happy with this and 10/10 service from Wendy 😊 Thank you so much for all your help

Chelsea · 27 January 2025

★★★★★ 5/5

Trustpilot

Amazing agency

Amazing agency with exceptional customer service. Would recommend this agency to everyone who wants a smooth move in process. Very helpful.

Aisha · 16 April 2026

★★★★★ 5/5

Trustpilot

It's been a great experience working…

It's been a great experience working with Lily and the team. She was responsive from the first contact, and now, with no hassle the first tenant is set to move in. Everything was handled smoothly, clearly and on time. Thank you!

Tim · 24 November 2023

★★★★★ 1/5

Trustpilot

From Bad to Worse

I have had a number of issues with this letting agency as a landlord since they'd taken over Wolfs. Here's just a few:1. My tenant is on housing benefit which is paid to JS weekly. Accordingly I used to get paid weekly and then overnight paid monthly with no prior warning or consultation. I've raised this on a few occasions and despite their promises to get back to me, no one ever has.2. I was told that a legionella risk assessment was necessary a few months' back, which I had paid for and believe to have been carried out, but not received it.3. I had instructed a EICR (electrical certificate) to be carried out such that the payment would be deducted for the rental period end of May but it has been taken out end - April. Seemingly unable to follow simple instructions.4. Both of the said works above are offered at a substantial premium over market rates (e.g. £225 for an electrical cert), suggesting that JS mark these up, despite charging a monthly management fee for lettings. Where's the fairness in that?5. The fees for such works are deducted at point of instruction (Reserve Funds Held) and not at the point in which the work is carried out, which in some instances are weeks' apart. No doubt JS will have credit terms with their contractors and yet they are happy to withhold rent ahead of work undertaken playing havoc with the landlord's cash flow.It seems that when I raise concerns they do not appear to be passed upwards to the powers that be and even if they do I never get any feedback. There appears to be very little accountability with the company directors registered in Scotland and Yorkshire. For this reason I felt it necessary to share these concerns with other Landlords considering using John Shepherd as their agent. Note I have a small portfolio of buy to let investment properties and do not encounter such issues with other agents.

BhamAnon · 4 May 2021

★★★★★ 5/5

Trustpilot

I have just rented a beautiful property…

I have just rented a beautiful property through John Shepherd Estate Agent. Lily initially showed me around and she was brilliant from the outset! Really professional, and very calm, especially, when we hit a milestone, she was really patient and persistent. I would not hesitate to recommend Lily and the team at John Shepherd Estate Agents

Deanne · 21 July 2022

★★★★★ 5/5

Trustpilot

I had a great experience with the John…

I had a great experience with the John Shepherd Estate agents. The staff is very helpful and comprehensive. The tenancy process was handled in a very professional manner and efficient. I personally would like to thank Miss Claire Redstone for been an amazing agent

Mr · 16 August 2023

★★★★★ 1/5

Trustpilot

Been with JS shepherd for a number of…

Been with JS for a number of years with little to no issues and excellent communication regarding any ongoing maintenance issues, but recent experiences have left me absolutely dumbstruck. Between 10 days to fix a hot water issue, to a current total 37 days and counting trying to obtain a new fob to access my building with continued empty promises of them chasing this up with property management, i have no words. Would have expected no hot water and a tenant unable to access their property may be considered somewhat emergencies but apparently not. Not sure if they're incompetent or just don't care.

Leigh · 9 May 2024

★★★★★ 5/5

Trustpilot

Ellen Lutwyche is someone I have never…

Ellen Lutwyche is someone I have never set my eyes on before. But, always put a smile on my face each time I contact her about any issue concerning our accommodation. She is so patient, understanding and a solution finder. The world would be a better place if we have more of her.

Olaiya · 25 October 2022

★★★★★ 5/5

Trustpilot

Megan was fantastic and made our job in…

Megan was fantastic and made our job in finalising an apartment to move in easier. Responses to my emails were dealt timely and she helped us in the process of sorting out everything.

Ayan · 26 November 2020