Trusted Agent profile · Derby · Nottingham
Verified
★★★★★
1,622 reviews across 3 platforms
42 Queen's Rd, Derby, Nottingham, NG2 3DT
Part of John Shepherd, see every office.
John Shepherd's office in Derby, Nottingham, at 42 Queen's Rd, is rated 4.4 out of 5 across 1,622 reviews on three platforms, including 234 Google reviews rated 4.1.
234
Reviews on Google
This office
1,366
Reviews on Trustpilot
Business-wide
22
Reviews on allAgents
Business-wide
Send John Shepherd Derby a message.
Purchase, sell, or rent property in Derby with John Shepherd. With our deep-rooted knowledge of the area, spanning over 30 years, we are the Midlands' unrivalled experts in assisting landlords and sellers. Our personalised advice is tailored to your unique property needs, ensuring a seamless experience throughout. Our dedicated team is here to seamlessly connect your property with the most qualified buyers and tenants. With our extensive knowledge of the local area, we take pride in showcasing your home or investment property to maximise its appeal.
Every review we hold for the Derby office, from every platform, shown as written. First names only.
5/5
TrustpilotProfessional
I had a wonderful experience with John Shepherd, specifically because of Melissa Cannon. She was extremely helpful, quick to respond, professional and showed empathy. Thanks a lot Melissa!
Thank you again for taking the time to let us know how we did. We hope you have a great day!
1/5
TrustpilotFound the staff to be generally very unhelpful
Found the staff to be generally difficult and unhelpful. I wanted to view a property on Hampton Lane. They said they were told by the seller to 'work backwards' from 5.30pm, and offered me a 4.15 slot. Asked repeatedly for an earlier slot, due to work commitments, but they just said no. On the day, yesterday, it transpired I could not make it for work reasons, despite my efforts to make it. I rang agent today to ask for a viewing. I was told offers had been made and another viewing was 'unlikely.' I would have thought that unless the offers had been accepted and /or property had been sold, there is no reason not to entertain further interest. I would expect a greater level of courtesy from agents, especially when they are dealing with a property value of just under a million pounds! Extremely frustrating and disappointing. I cannot understand this approach to buyers.
Dear Miss Rashid,Thank you for bringing this to our attention. Please note we had a time slot we needed to adhere to. I understand you cancelled the appointment 10 minutes prior to your appointment time however we still have allocated an appointment to you next week if you are still interested or alternatively if you would like to view any other property with John Shepherd, please feel free to contact us. Many thanks,
2/5
TrustpilotAbsolutely shocking service
Absolutely shocking service. Requested a landlord statement for over one month for my tax bill. Despite chasing and clarifying information several times. Called up spoke to a very rude lady on the phone. Never received the document.
5/5
TrustpilotTash from John Shepherd has been…
Tash from John Shepherd has been excellent all through our purchase. Really friendly and professional lady
Thank you for your review of the service received by Tash, Louise. This is much appreciated and has been shared with Tash! 😊
5/5
TrustpilotFrom ther very first viewing right up…
From ther very first viewing right up until completion Turkay Hasan was very helpful and answered all questions.
5/5
TrustpilotGreat Managing agents
I have been renting a property for over a year now with John Sheppards being my managing agent, Everytime I have had a issue or concern Lauren Foster and her Team has been ever so helpful and helped me every step of the way.I would definitely recommend Lauren and her team for anyone looking to possibly rent a property.
5/5
TrustpilotExcellent property management service
1/5
GoogleScammers Beware they will ask you fee£250 for reference from good lord. Once you pay money if they find and mr or mrs spelling mistake they will confiscate your money. Make sure take ur documents to them and if they agree let then pay them otherwise u will lose ur money. Make sure get in writing that they will refund you money if reference not gone through.
5/5
TrustpilotMy move into my new accommodation was…
My move into my new accommodation was very simple and hassle free. I got all the assistance I needed through Faith Hughes who made things run extremely smoothly. My experience from the start of the tenancy to now has been great.
1/5
TrustpilotI wouldn’t advise anyone to use this…
I wouldn’t advise anyone to use this company for letting their property, and this is why!
Thank you for your review. We are sorry to read of the experience shared. At John Shepherd, we strive to provide a positive and helpful experience for every customer, and it’s clear we fell short in this instance. Please know that your feedback is taken seriously. We are actively reviewing the situation internally to understand what went wrong and ensure this doesn’t happen again. If there is anything we can do to make this right, or if you still need assistance with your original issue, please let us know and we’ll prioritise resolving it immediately. Please feel free to contact us if you wish to discuss further or there are any queries outstanding. Many thanks, John Shepherd
5/5
Trustpilot5 cheers to Lily Johnson
Lily Johnson is exactly what you hope to find in an agent: super friendly, responsive and prompt to a tee. She has been outstanding on all fronts, fielding my many (many!) questions and informing of any aspects I hadn’t even thought of. Really happy to be working with her.
1/5
TrustpilotMalpractice and Breach of Agreement
It is a terrible experience when using the services of John Serpherd because they are habitually not to honor the agreement between them and the Landlord, and suddenly asked the Landlord pay a bill more than £600 without the prior consent or approval or informing the Landlord for the work that is not of emergency. I would definitely lobby complaint to The Property Ombudsman. It is a company that you can not trust.
5/5
TrustpilotImpeccable service
Great team that has served us well over the past 8 years can’t fault them we was always managed by Suzanne who is a asset to the team and company she represents no faults no issues flawless service
5/5
TrustpilotARTI from notts branch was really…
ARTI from notts branch was really helpful and maintainance team were quick to respond to our needs.
Thank you for your review of our services Sohail, much appreciated.
2/5
TrustpilotOur experience with this branch has…
Our experience with this branch has been disappointing. While they do eventually address issues, the response time is extremely slow. Recently, we ended our tenancy, and despite over a month passing, we still haven’t received our deposit. We’ve repeatedly emailed and called, but the responses are vague, and the management seems to change frequently. The lack of proper communication and accountability makes the service frustrating and unprofessional.
1/5
GoogleAvoid these guys at all costs. Well known in my building for scamming people out of money at the end of tenancy and they did the same to me. AVOID
1/5
TrustpilotLETTING SERVICE
Ever since Acquire Property is being bought out by John Shepherd, level of service has gone down.
5/5
TrustpilotFinally some decent staff!
I am writing this solely on the basis of two people Lara and Alisha. Lara came in and took over the disrepair issues I've had in my property for many years from the previous tenancy "managers" and their neglect.
1/5
TrustpilotNo urgency what so ever to Emergency
Trying to deal with these agents is impossible. I’m a landlord at a flat on the ground floor below a flat they are agents too.They have had a major leak in the flat they are agents too and basically told me they are getting a humidifier . What a joke. My tenant says the ceiling is about to collapse as in the pics attached and Julie at John Shepherd tells me the issue is fixed. No urgency what so ever on behalf of their tenants . The plumber they used has given 3 different explanations for the leak and none of them are accurate.If this is how they respond in emergency’s they are not proper agents and show absolute no duty of care to their tenants and to the other people they are affecting .
Thank you for taking the time to leave us a review, we’re sorry to hear your experience has not been as we’d hope at this point. We are very keen to speak directly to understand more specifically what the issues you have experienced are and how we can rectify them. Please email our Lettings Director at jack.spellman@johnshepherd.com and he will be happy to discuss more. Many thanks
5/5
TrustpilotTom Cooper 10/10
What an absolute pleasure Tom Cooper is to work with. The service he provided me in the sale of my property is second to none and i would recommend him to absolutely anyone. Fabulous service, thank you Tom!
Thank you for your kind words, it was a pleasure to able to assist you. We hope to hear from you in the future.
5/5
GoogleWe have been using Acaboom for several years now. We view it as a crucial part of our listing process, its easy to use with high effectiveness. The team at Acaboom are a great partner, they are always on hand to help and assist us. I would highly recommend.
4/5
TrustpilotLauren Foster - Senior Property Manager
I recently decided to move back to London to be closer to family, which meant requesting to end my tenancy four weeks early due to personal circumstances. Lauren managed the whole process brilliantly, she negotiated with the landlord, kept me fully informed throughout, and had everything resolved within a week of my initial enquiry.
1/5
GoogleScammers! Be very aware of giving these a holding deposit. I had reassurance from sophia that it was redundable to find out it isnt if your not successful in your application. £200 gone for nothing.
We appreciate your review, please be aware that holding deposits are only held if you've not disclosed certain information as requested through the reservation/referencing process. Please email birmingham@johnshepherd.com if you need further information.
1/5
TrustpilotPoor Company, lack of care, no customer service.
Used as an agent for my property up until June 2022. Apologies for the late review. Found a tenant for me who was unsuitable and never paid his rent, trashed the property and wouldn’t leave. After doing some basic research myself I could see that they were a repeat offender. How they didn’t pick this up is a Joke. John shepherd took no responsibility for the client they found, were completely unhelpful and still charged me their monthly fee until it was resolved, (through no help of John Shepherd by the way) when I managed to get about 10% of my losses back.Would never recommend John Shepherd to anyone who wants a good company to look after their investment. Through their incompetence I lost around £5000 with renovations and loss of rent. Apologies again for the late review. I hope at least one person reads this and decides to go elsewhere.
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