Trusted Agent profile · Derby
★★★★★
160 reviews across 2 platforms
Suite 3, The Mill Lodge Lane, Derby, DE1 3HB
John German's office in Derby, at Suite 3, is rated 4.7 out of 5 across 160 reviews on two platforms, including 144 Google reviews rated 4.8.
Every review we hold for the Derby office, from every platform, shown as written. First names only.
5/5
GoogleHave a great property to rent. Cant wait to move in end of the week. All thanks to Izabel. She did an amazing work showing us around the property and we loved it.
Dear Leonard thanks so much for taking the time to leave us your 5* review. We are so pleased to hear you are happy with our lettings service and will pass the feedback on to Izabel too. She will be very pleased. Many thanks Tracey Glenn Lettings Director
5/5
TrustpilotReally good customer service
Really good customer service, very helpful, supportive and professional. The communication was first class and nothing too much trouble, Highly recommend. Special thank you to Sarah and Iain. Much appreciated and well done John German Team Ashby 💪
5/5
TrustpilotBecci was really good
Beck Dixon was extremely good and helped with the communication with us and the buyers
1/5
TrustpilotAwful customer service
Awful customer service. Asked to view a house and gave availability and details on our position. Was then emailed asking for availability and details on our position…which we’d already given! I replied, as I really wanted to see the house, and got an out of office saying they were away for a week. So I forwarded the thread to the main office account. I then had to chase because after two days, no one replied to me. I was then emailed again asking for availability and explanation of my current position! Which I’d already given twice. Absolutely shocking customer services. Never did view the house, as we’ve put an offer in elsewhere and it was taking too long to arrange anything, just couldn’t get anymore. I feel for the vendor, as the house was really suitable for us and we may have made different decisions in what to buy, had we actually managers to arrange a viewing!
1/5
TrustpilotPoor, poor service!!
We have used John German twice and this is definitely the last time. We gave them the benefit of the doubt the first time, but not again. We sold the house within a few weeks and we thought great! JG booked viewings, we had 3 no shows, at weekends too, a woman that didn’t want to live in this area and other carpet treaders! When the house sold, it took 6 months to complete! JG kept telling us they couldn’t contact the other estate agents in the chain, which I find a little hard to believe! We had very little correspondence from JG (uttoxeter branch) and we were doing all the chasing! We feel JG work mostly for the purchaser, but it’s the seller paying them!!! The so called sales negotiator wouldn’t return my calls, in fact, once she was at her desk, then miraculously disappeared! I’m still waiting for that return call! Then any correspondence from her was always sent to our solicitor and she would cc me in the email! I would’ve liked to have been contacted, not find out what was happening with OUR house, through an email to our solicitor! Poor, poor service!!! When we finally completed, after threatening to withdraw, the sales negotiators were only interested in handing the keys to the purchaser! Everyone around us commented on how long this house took, to go through and this reflected on JG! No recommendations from us!
5/5
GoogleIzabel was amazing at getting everything sorted very quickly. She was very kind and dealt with all of our queries. She was very organised and replied to emails almost immediately.
Thank you so much for your 5* review Imogen! We hope your move into your rented home went smoothly and I will pass on your thanks to Izabel. Kind Regards Tracey Glenn Lettings Director
5/5
GoogleI have recently taken on a tenancy with John German and I am very impressed with the level of support and how professional they are. They have gone the extra mile to make sure the property I have moved into was up to standard and also to ensure the process was smooth. Especially during these difficult times and being in a lockdown it didn't prevent nor hold my move back. I have had teething problems at the start of my tenancy but this is to be expected and the team are helping me sort these out and have responded to all my emails quickly and efficiently. A big shout out to Charlotte and Linda in the Derby letting agents, who have both been helpful, approachable, friendly and also professional. I can't thank them enough.
5/5
GoogleA great experience with this Derby agency, especially a big thanks to Charlotte who has always been supportive and handled enquiries with great speed. I would recommend trying John German Derby if as a tennant you want peace of mind.
Thank you David- amazing review!
5/5
GoogleCharlotte is a brilliant Tenancy Manger. We’ve had a few issues with our boiler recently and Charlotte has been checking in every step to make sure we’re happy. The contractors that John German use are great, really friendly and get the job done. Would highly recommend
Thank you do much Claire for taking the time to send us this lovely review for Charlotte and the Lettings team , they all take great pride in their work and looking after Tenants and Landlords is a number one priority. They will be thrilled to see you happy and thank you for recommending us . Sarah Hill Sales Director
5/5
GoogleAn incredible experience; the team were so friendly, so professional and so enthusiastic… they sold the house within a week and the follow up was so impressive… thanks to all but particularly, Alex, Gemma and Lisa!
Dear Richard, Thank you for your 5 Star review for the Derby Sales team. We have a lovely team in Derby and we are really pleased you were happy with the customer service in your home selling process. We wish you all the very best for the future. with best wishes Sarah Hill Sales Director .
5/5
GoogleThankyou Maddie and the team at John German, highly recommend. Maddie really supported me as a FTB, was so refreshing compared to other agents and helped make a dream come true thankyou !
Louise thank you so much for the lovely 5 star review for Maddie and the Derby team , we really appreciate you taking the time. Maddie and the team love helping dreams come true and truly enjoy their work. We wish you all the best for the future and look forward to working for you again someday .
5/5
GoogleGreat experience from the start to finish, kept me informed, polite and experience from all the staff. Definitely recommend !
Dear Gillian, Thank you for your lovely 5* star review for the smashing Derby team , we will pass on your comments and we know they will really appreciate it. Thank you in advance for all your future recommendations and we look forward to working with you in the future With kind regards Sarah Hill Sales Director
5/5
GoogleGreat service from Charlotte and Tom at the Derby branch. Charlotte is very professional and kept me informed throughout the process of letting. I would highly recommend John German if you are looking to rent a property through them. Many thanks. Kevin Astle
Thank you for taking the time to let us know how we did. We're delighted to hear you've been pleased with the service and would recommend us! Many thanks from all the team at John German Estate Agents in Derby - Charlotte Channell, Lettings Manager
5/5
GoogleJust wanted to put on record how helpful we’ve found Charlotte to be since taking over as our Tenancy Manager. She is very quick to respond to queries, is well informed on legislation, gets things sorted speedily with the Landlord and is really easy to talk to. She also has an extremely respectful attitude when it comes to visiting our home - impressed by the fact that she has arrived for several routine inspections wearing a mask throughout the pandemic without us having to ask her!! 🎉🎉
Thank you so much for your 5* review! Charlotte is a star!
5/5
GoogleGreat company I would definitely recommend.
Dear Calum, Thank you for your 5* review for the Derby team and they will be delighted to know you will recommend them, this means so much to the team , we wish you all the very best ,with kind regards Sarah Hill Sales Director .
5/5
GoogleAlways excellent service from the team, especially Charlotte! Had a few small faults all arranged and fixed within a few days, contractors that came to do the work were professional, clean and quick in/out.PositiveResponsiveness, Quality, Professionalism
Thank you so much for your 5* review!
5/5
GoogleVery happy. Helpful and friendly. Lovely pictures, sold within 24 hours
Thank you MB for you five * review for the Derby Branch, they will really appreciate your kind words, we wish you all the best Sarah Hill Sales Director
5/5
GooglePurchased a house through John German. Great service from a buyers perspective. Sales Progressor worked tirelessly to move things forward and help us secure our new home. Wouldn't hesitate to recommend.
Hi Tom ,thank you for taking the time to leave such a fantastic 5* review! It will be my pleasure to pass this on to the Sales team in Derby. We are very proud of our dedicated Sales progression team . We wish you all the best with your new home . Best wishes, Sarah Hill , Sales Director
5/5
GoogleNot had any issues with John German since I started my tenancy with them. Particularly Charlotte has been super helpful, has always gone the extra mile to sort things quickly and answered any questions I've had.
Thank you so much for your wonderful 5* review - we really appreciate it!
5/5
GoogleBeen dealing with Lisa and Alex with the sale of mums property. They have been so knowledgable helpful and friendly. The brochure is lovely really happy. Thank you so much
Dear Jo , thank you for taking the time to leave such a fantastic 5* review! It will be my pleasure to pass this on to the Sales team in Derby and we know Alex & Lisa will love your review . Best wishes, Sarah Hill , Sales Director
4/5
GoogleReally pleased with the service from the team especially Charlotte and Linda. They were always quick to respond and thorough at every step in managing a recent change of tenant in my property.PositiveResponsiveness, Quality, Professionalism
Thank you for your review Sarah! It is very much appreciated!
5/5
GoogleJohn German were very supportive during the whole process. All the staff were very helpful, knowledgeable and polite when I spoke to them. I really do recommend them.
Dear Jagvinder, thank you for taking the time to leave such a fantastic 5* review! It will be my pleasure to pass this on to the Sales team in Derby . We wish you all the best . Best wishes, Sarah Hill , Sales Director.
4/5
GoogleFriendly, helpful, approachable staff. Great communication with regular updates and advice.
Dear Jane , Thank you so much for your google review for the Derby team. They will really appreciate your lovely feedback , with kind regards Sarah Hill Sales Director
5/5
GoogleReally pleasant, friendly and professional team from start to end of our house selling journey. Brilliant communication. So thankful I chose John German as we did not have this experience with the agents we purchased from. Thank you for recommending a fabulous surveyor after all the trouble with had with the ones we had. Would highly recommend. Sarah
Thank you for your 5-Star Google review Sarah, it's much appreciated. We're delighted you chose us too and we wish you all the very best - Andy Jones, Director.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
John German's Derby office has 160 reviews across two platforms: 144 on Google, 16 on Trustpilot (across the whole business).
John German Derby is rated 4.7 out of 5 across all 160 reviews, and 4.8 out of 5 on Google from 144 reviews.
John German Derby, Suite 3, The Mill Lodge Lane, Derby, DE1 3HB.
