Every review we hold for the Derby office, from every platform, shown as written. First names only.
★★★★★ 1/5
GooglePersonally would not recommend. Biannual inspections of the property which had to be during working hours, when I called with an issue (broken thermostat) I was told to call the landlord and deal with it myself, after giving notice I agreed to host a weekend viewing as I was unable to accommodate viewings that week as we were moving and then was expected (not asked) to do this a second time (john german not present). My personal number was given out to contractors without my permission who told me that they had been told they could enter the property and pick up a key but the contractor wanted to check with me - john german should have checked and asked prior to giving my personal details. We felt that the deposit deduction was fair and accepted the deduction and this is not the reason for the review.
Grace · 21 March 2025
Agent replied · 20 June 2024
Good morning Grace We are so disappointed you felt the need to leave a 1* star review. Unfortunately if you had left the property in the condition you found it (bearing in mind wear and tear) you would have received your full deposit back. We like nothing more than sending good tenants deposits back in full! Good luck in your new home. Tracey Glenn, Lettings Director
★★★★★ 5/5
GoogleIsobel and the team looked after us when moving. Answering all our questions and concerns and made us feel a whole lot better! Thank you so much!
Karl · 16 April 2025
Agent replied · 24 August 2024
Hi Karl Thanks for your 5* review. We hope you and Isabelle will be very happy in your new rented home! I will pass on your thanks to our Izabel! Kind regards Tracey Glenn, Lettings Director
★★★★★ 5/5
GoogleCannot fault John German staff at all. From the start, Charlotte was very friendly who showed us round the property, answering any questions we had. Going through the application process Linda was extremely helpful too and we have found the company as a whole a lot more friendly than other letting agencies we’ve used before. Having their own app was very useful, enabling us to sign documents without having to visit the office and even the option of transferring all our bills easily on an app too. We’ve settled in to our new home nicely, thanks to John German.
Gareth · 21 June 2021
Agent replied · 20 June 2024
Thank you for your 5* review Gareth!
★★★★★ 5/5
GoogleJohn German provided an excellent service when selling our home recently, their teams were completely in tune with each other so information was passed on, had a professional and friendly approach and managed the sales progression efficiently and ensured we completed on time. Massive thanks to John German we would definitely use them again.
Emily · 16 October 2025
Agent replied · 16 April 2026
Dear Emily , Thank you for your lovely 5 star review for our Derby Branch , and your kind words, we pride ourselves on our service and its really nice to see your confirmation .The Sales team will be delighted , and we wish you all the very best for the future, with kind regards Sarah Hill Sales Director
★★★★★ 5/5
GoogleExcellent customer service throughout our arrangement of tenancy, really helpful and efficient in getting things sorted for us. Both Tracey and Izabel were amazing at replying to our questions as it was our first time talking to estate agents it made the process really simple for the both of us. Would really recommend this estate agent
Sarah · 26 July 2023
Agent replied · 20 June 2024
Thank you for your 5* review Sarah - I will pass on your comments to the Lettings Team. We hope your move into your rented home went really well and thank you again! Kind regards Tracey Glenn Lettings Director
★★★★★ 5/5
GoogleWe would 100% recommend John German! From the very start, we knew we’d made the right decision. Alex took the most wonderful photos and marketed our house perfectly. Then, Flo, Lisa and Gemma took over with the viewings/phone calls/offers etc and kept us updated every step of the way. Perfect estate agent with super friendly staff!
Michelle · 16 August 2025
Agent replied · 16 April 2026
Dear Michelle , Thank you for your fantastic 5 star review for our wonderful Derby Sales Team , We know they will be so thrilled to read it . We really appreciate your recommendations and wish you all the best for the future with kind regards Sarah Hill Sales Director
★★★★★ 5/5
GoogleJohn German have been most supportive in the sale of one of our commercial properties in Derby. Although it took longer than we hoped for, this was due to buyers having funding problems but John German rapidly found a replacement.
Stephen · 16 December 2025
Agent replied · 16 April 2026
Dear Stephen, Thank you for your lovely 5* review for the Derby team. We will have great pleasure on passing this on to the team, who will really appreciate it , we wish you all the best, with kind regards Sarah Hill Sales Director
★★★★★ 5/5
GoogleGreat estate agents, especially Charlotte who went beyond the call of duty to ensure our maintenance issues were followed through as prompt as possible. Very professional but also makes a conversation feel so personal, also received a follow up call to check all was good. Would highly recommend these agents, we have been clients of John German for many years and always received an exellent service. ☆☆☆☆☆PositiveResponsiveness, Professionalism
Sam · 21 June 2021
Agent replied · 20 June 2024
Thank you for your 5* review! Charlotte is amazing and we are so pleased you have recognised that!
★★★★★ 5/5
GoogleCharlotte is very professional and always listens .The new tenants were found very quickly, we had just enough time to clean and paint the whole house . This is the first time that we have ever had any money returned to us for cleaning and repairs . Well done Charlotte. Linda also deserves a mention as she is always there when we need her. Well done Linda.PositiveProfessionalism
Ann · 25 August 2021
Agent replied · 20 June 2024
This is great to hear thank you! I've passed your lovely review onto Charlotte and Linda who are just as pleased to get such fantastic feedback. Many thanks - Tracey, Lettings Director at John German Estate Agents in Derby
★★★★★ 5/5
GoogleWe have been using john german estates in derby and even though we didn't eventually purchase a property, they have provided excellent customer service.
Especially Harry Voss, who has been incredibly helpful and personable, as well …
Holly · 16 April 2024
Agent replied · 20 June 2024
Thank you for your 5-Star review. Delighted we offered good service and it's always brilliant to read individual names. Thanks again and we wish you all the best - Andy Jones / Director.
★★★★★ 5/5
GoogleGood service and excellent staff.
Kept informed throughout.
Vicki was very good.
Clint · 16 April 2025
Agent replied · 22 October 2024
Dear Clint , thanks for taking the time to leave us a wonderful 5 star review. Great to hear you had such a good experience with our Sales team in Derby & we agree Vicki works hard to get everyone moving ! We look forward to working with you in future! kind regards Sarah Hill , Sales Director
★★★★★ 5/5
GoogleWe have always found the staff at John German to be professional and polite. Charlotte has been our point of contact during the time we have rented and she has always been on hand to answer questions and replies very quickly. She has been a big help to us at the end of our tenancy.
Gayatri · 21 June 2022
Agent replied · 20 June 2024
What a lovely review! Thank you!
★★★★★ 5/5
GoogleWe have just started renting a house through John German and the service we have been receiving so far has been really great! Special thanks to Izabel, Tracey & Laura for making the move in process smooth and efficient. Would definitely recommend!
Gintare · 25 August 2023
Agent replied · 20 June 2024
Hi Gintare - thank you for your review! It has been a pleasure helping you move and I will pass on your thanks to Izabel and Laura on our Lettings and Management team. Kind regards Tracey Glenn, Lettings Director
★★★★★ 5/5
GoogleI would like to highly recommend Charlotte as our Tenancy Manger. Lovely person who always try to find the solution to fix the problems immiedietly! Recently we had a few issues with our boiler but all its fixed now! Charlotte is very supportive all the time, I wish every tenant has the manager as she is! I really apprecieate it!PositiveResponsiveness, Professionalism
Sara · 21 June 2021
Agent replied · 20 June 2024
Our Charlotte is 5* for certain - thank you for your review Sara!
★★★★★ 5/5
GoogleBeth and Hannah have been extremely helpful and quick to respond during my search for a rental property. Definitely recommend.
Jake · 26 March 2026
Agent replied · 16 April 2026
Thank you for your 5* review Jake! They are part of a really pro-active lettings and management team so we are pleased you are happy with the service! kind regards Tracey Glenn, Lettings Director
★★★★★ 5/5
GoogleHighly recommend
Very good communication
Yesudas · 16 April 2025
Agent replied · 12 January 2025
Thank you Yesudas for your 5* feedback and your future recommendations, with kind regards Sarah Hill Sales Director
★★★★★ 5/5
GoogleWe have always found the staff at John German to be professional and polite. Charlotte has been our point of contact during the time we have rented and she has always been on hand to answer questions and replies very quickly. She has been a big help to us at the end of our tenancy.
Gayatri · 29 December 2021
Agent replied · 28 December 2024
What a lovely review! Thank you!
★★★★★ 5/5
GoogleCharlotte has been working on a problem with the energy supplier at one of my properties, I’m very impressed with how she has been dealing with the issue. Polite, professional and tenacious, with Charlotte on the case I’m confident of a favourable outcome. I would fully recommend John German, “small enough to care, large enough to matter”.
Derby · 21 June 2021
Agent replied · 20 June 2024
Thank you so much for your 5* review! Thank you for the catch phrase too! We might start using that!
★★★★★ 5/5
GoogleI found that the staff at John German dealt with the rental handover very efficiently and with great professionalism, particularly Isobel, Tracey, Suzie and Laura, all were very friendly and informative.
I would recommend John German to anyone.
Stuart · 26 July 2023
Agent replied · 20 June 2024
What an amazing review Stuart - thank you so much! I will pass on your thanks to our Lettings and Management team and wish you all the best in your new home. Many thanks Tracey Glenn Lettings Director
★★★★★ 1/5
TrustpilotTerrible service
I would not recommend taking up a rental if it is managed by John German. Having once been a landlord I understand how difficult it is, and therefore, I ensured I was the perfect tenant. I kept the property spotless, the garden tidy and clean and ensured the property was returned in a fabulous condition. John German tried to blame carpet stains (left by the previous tenant which were actually on the inventory when I took tenancy) on me, they accused me of using different paint (when I actually used the builder's paint supplied) and would not allow me access to the house to fill in a tiny dent in the wall caused by ill-fitting curtain poles (put up by the landlord) and instead I had to pay £100 for this to be fixed.
Heather · 15 May 2025
★★★★★ 5/5
TrustpilotThe staff at the Ashby branch are…
The staff at the Ashby branch are absolutely amazing, going above & beyond for us when buying our house. Nothing is too much trouble for them!!! If you are thinking of selling or buying would definitely highly recommend them. Mr & Mrs H 😊😊
Caroline · 18 April 2026
★★★★★ 5/5
GoogleProfessional Service throughout the sale of our house, from the excellent photos & marketing to the exceptional sales progression through what was a very long difficult chain. Strongly recommended
Jean · 16 November 2025
Agent replied · 16 April 2026
Dear Jean , Thank you for your lovely 5* review for the Derby team and the sales progression team, we will be delighted to pass on your kind words. We wish you all the very best , with kind regards Sarah Hill Sales Director.
★★★★★ 5/5
GoogleBrilliant team at the Derby office and the lovely Lisa very efficient and prepared to chase anything needed.
Thanks Pip and Janet Lowe .
Janet · 16 April 2024
Agent replied · 20 June 2024
Thank you for your 5-Star Google review and delighted to read that Lisa, and her brilliant team, were able to assist. We wish you all the best - Andy Jones / Director.
★★★★★ 5/5
GoogleVery professional service and was given frequent updates as my sale was processed.
Paul · 16 March 2026
Agent replied · 16 April 2026
Hi Paul , thank you for the lovely 5 * Review for the Derby team , they will really appreciate the feedback . We wish you all the very best, with kind regards Sarah Hill Area Sales Director .
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