haart Derby reviews

★★★★★ 5/5

Google

This is my first experience of Haart Estate Agents, and Gerilee has been extremely efficient in responding to queries and following up quickly with help and information.

Hilary · 19 December 2023

★★★★★ 5/5

Google

It was a great experience working with Haart! Excellent service overall. Shoutout to Trennaie who has been really helpful during the whole process! Thank you. 5 ⭐️

Neil · 19 December 2023

★★★★★ 5/5

Google

This review is only for Matthew Jameson-Hay who works at Haart Derby. He is very helpful and the best things is, he always responds. You call him or make a request, he will always respond and put in his efforts to help or resolve your issue. I want to thank him for his efforts.

Vivek · 22 December 2024

★★★★★ 5/5

Google

Thanks to Claire for all the support moving to Haart from my previous letting agency. I’ve put it off for ages, Claire did all the hard work and made it so straightforward. Thanks Claire

Anna · 17 June 2023

★★★★★ 1/5

Google

Very bad service and no proper response for any support you ask after get into the house. I will not recommend to anyone about this letting agent and I am suffering a lot (from last 1 year) to resolve my issues but helpless. The best part is, I got one email finally from Property Management regarding increase in rent after completion of 1 year but regarding issues no response.

Surendar · 17 April 2024

★★★★★ 1/5

Google

I tried to sell a flat with them, they recommended totally incapable solicitors and failed to chase on progress or keep anyone informed. In the end, I had to chase the solicitors myself daily, and I even had to contact the buyer myself to try to salvage the situation as the agent kept placing the blame on the buyer or myself for the lack of progress to avoid taking responsibility. The buyer ended up dropping the purchase AFTER 13 MONTHS. When I confronted them with the fact that they were the ones recommending the solicitors, they answered that they don't recommend these from now on, without taking any responsibility for our situation. Really unprofessional...

Cyrille · 22 July 2023

★★★★★ 5/5

Google

Clair was brilliant from the start. He experience in the housing and building trade through her father has certainly stood her in good stead. Claire is a true professional and deserves 5* x 2 ! Well done Spicer Haart and all Claire's team!

Angela · 17 June 2022

★★★★★ 5/5

Google

Amy @ Derby branch has been excellent! She has answered all queries and supported me through the buying process. Amy is an absolute credit to the branch. I have had experiences with other agents and wish they were all as professional as Amy.

Erica · 17 June 2022

★★★★★ 5/5

Google

Possible the best customer experience I’ve ever had. Our fabulous estate agent Kierah made the process, quick, simple and so chilled. She sorted everything out swiftly and went out of her way to help us. Definitely worth recommending both Kierah and Haart. Fabulous!!

Beth · 17 June 2022

★★★★★ 5/5

Google

I had a great experience speaking with Haart. Emma Flowers was extremely swift with her responses and was really helpful, a pleasure to speak to. Thank you Emma

Nathan · 20 October 2023

★★★★★ 5/5

Google

I’ve been dealing with miss Gerilee at haarts. I have had no trouble with her and my process has been straight forward so far, I couldn’t recommend her enough! She has been ringing/messaging me at every stage and making sure I understand as I’m a first time buyer. She’s been polite and professional, hopefully I get to work with her again in the future!

Sim& · 25 June 2024

★★★★★ 1/5

Google

Received a note through my door advising they had a buyer who was interested in my property and when I rang up to discuss, this turned out to be a lie. They merely wanted me to change from my current estate agent to them?! Would never choose to work with a company who lies and wastes my time.

Jess · 2 October 2024

★★★★★ 5/5

Google

Geri Lee was fantastic, every phone call was answered and was always done quickly and efficiently. Highly recommend her 5 stars

Jake · 18 March 2024

★★★★★ 5/5

Google

Very pleased with the service received from Niki and her male colleague (didnt catch his name unfortunately).

Eunice · 16 January 2026

★★★★★ 1/5

Google

very bad experience with Derby branch give them my details twice when looked for house to buy, they no even sent me any offers l been there twice myself branch been closed see it inside three people called them form outside hihihi hahaha no one picked the phone NO RESPECT to customer taken money for nothing. Spoke with mr. Tom twice too ignored me maybe because I am foreigner I don’t know but definitely I know I don’t need them any more found house elsewhere so they lost a lot of profit. Carry on do that and you will go down soon.

KiLoF · 17 June 2023

★★★★★ 1/5

Google

0 STARS- If I could give 0 I would, NOT EVEN WORTH ONE STAR. VERY RUDE PEOPLE.We listed our property with Haart which was a massive mistake. They can't sell properties and my property sat there for ages with no progression so I requested for the keys to be sent back to me via recorded delivery as I live about 45mins away. A manager then who was very rude and unprofessional refused to send them via post and said "well it will cost us money to send them via post so we're not going to do that." I called in the morning to let them know I was coming and to have the keys ready as usual the concierge answered and would pass on a message to them which clearly never got to them as I then travelled and went to collect my keys and when I got there my keys were LOST and they were all running around like headless chickens trying to find the key to my property ! I was waiting ages and I asked another lady there if they had found the keys- who then asked this incredibly rude lady who responded "well yeah I'm looking for them." This location is extremely difficult to find and took me around 20 mins while getting lost in the town centre and when I told her I was parked illegally she said "well go drive around the block for 10 minutes". I WAS OUTRAGED BY THIS RESPONSE AS THAT RUDE LADY DIDNT HAVE ANY REMORSE OR EVEN APOLOGISE TO ME. I said I've been lost in Derby for about 20 mins and just about got here so no thanks I dont want to go and drive around the town centre which is full of cameras. Eventually after making me wait ages, this ridiculous company realised they misplaced my keys with another ! They do NOT care about customer service or keeping their customers happy- they'd much rather prefer to lose a customer than keep one. Don't expect to ever get through their phone lines they're always off or there "concierge" answers who is also no help and never passes any messages on to the so called busy team. They charge higher fees than any other agent I've been with- I would understand if they charged a high amount for a top notch service but they're a waste of time, rude people 0 STARS IN EVERY ASPECT. WOULD NOT RECOMMEND TO ANYONE!

Halima · 17 June 2023

★★★★★ 1/5

Google

Agent didn't get back to me in time when I was trying to get into contact. Had to chase them few months, then the Agent end AWOl, had another agent to show me a property in a few months, didn't turn up, then rearranged at 4.30pm then again rearranged viewing at 12.30 pm. Got my refund from Spicerhaart after 3 or 4 months, because there was no communication, had to chase that myself by sending emails. Not happy with Haart Agent at all. Will not use it in the future.

Raushana · 17 June 2023

★★★★★ 5/5

Google

Thomas Wood gave an excellent telephone introductory service to Derby Haart agency. He was able to immediately demonstrate, on providing my address, a sound local knowledge. Alongside this, I was able to pick up on a genuine interest and enthusiasm to search out more than simply basic admin questions about my property, when requesting an appraisal appointment. This first impression set Haart apart from their competitors. What I can evidence thus far in getting our property to market, is that these aspects were not a one off but continue to be a thread that runs through the service we’re receiving.

Amanda · 17 June 2023

★★★★★ 5/5

Google

Amazing service! I recently bought a propoerty from Derby Office and was dealing with Lucy Adams and it was a wonderful experience throughout the journey. She was very prompt in providing the updates and hardly had to chase her. She is extremely knowledgable and took the time to really explain the details we were lokking for. We were very grateful for the support provided, and want to commend Lucy for the first class service. She was extremely friendly & provided a great service! Highly recommend Haart.

Anil · 17 June 2023

★★★★★ 5/5

Google

From start to finish this estate agency provided a first-class service. Stephan Poole gave excellent, realistic advice, took an amazing video accompanied by an accurate description of the property we were selling. Only one block viewing was needed to get offers and agree a sale price, all with-in the space of a week. Amy Dawkins guided us through the sale process and Lucy Adams took the reins as move manager, to completion. Haart's answering service was able to ensure that the right person knew you needed to get in touch with them. What a team! I was, however, disappointed by the on-line solicitors that they suggested, because communication with them was frustrating, as they didn't respond to calls or emails in a timely fashion and uploading documents was time consuming. A local solicitor would have made my life much easier.

Valerie · 17 June 2023

★★★★★ 5/5

Google

I’ve just let a house in chaddesden on mayfield road with Haart and was pleasantly surprised how good a service I received through haart. Avinash and Emma are the guys who helped me along through the process and were very helpful and informative every step of the way which made my moving in process rather easier than I’ve experienced through other companies before. We’ve now been in the house a month and it is a lovely house with everything we could ask for and my children love it. Also to make my experience better I’ve had two courtesy phone calls off a lady called Claire since moving in to make sure I’m happy and the house is ok for us! Really great service and really appreciate all the help for me and my family better than any company I’ve rented off previously!

Jess · 17 June 2023

★★★★★ 5/5

Google

From the minute we decided to sell our house we were met with total professionalism and understanding that we had no option than to go with the best. We were appointed Emma as our assistant and her knowledge and understanding made us feel comfortable with all the issues involved in selling, marketing and completion. Thank you Haart for helping this issue to completion. I felt i had to add to this review as I needed to add another review for another member of your team. Lucy Adams has-been my liaison directly for the sale of my 2 houses. She's totally professional and,is always on the ball with passing on information and updates. A true star.

BRAVOFOXTROT · 17 June 2023

★★★★★ 5/5

Google

The team at Haart are highly professional, organised and helpful. I cannot recommend this company enough. Sasha, Amy and Aaron in particular have a wealth of knowledge, experience and expertise. The sale of our property was not simple (through no fault of haart) but every time there was an issue the team were proactive and came up with solutions to move forward positively. I can safely say without haart we would not have sold our house and we would not be in our new house. My only minor criticism is that they can difficult to get hold of on the phone, other than that they are absolutely brilliant. Thank you haart estate agents

Ricky · 17 June 2023

★★★★★ 5/5

Google

Haart Estate Agents Derby have been fantastic through the entire process of selling my property. Stefan and the team are enthusiastic, professional and hard working to get the best price for you home. Would happily recommend to anyone in the local area.PositiveProfessionalism

Harry · 17 June 2022