5/5
Emma Flowers has been a god send , I couldn't off done it without her , thanks for all your help
Agent replied · 8 December 2024
Dear Karen Jones Thank you for the 5 star review for our lettings manager Emma Flowers

Trusted Agent profile · Derby
★★★★★
772 reviews across 1 platform
24-25 Cornmarket, Derby, DE1 2DP
Part of haart, see every office.
haart's office in Derby, at 24-25 Cornmarket, is rated 4.8 out of 5 across 772 reviews on 1 platform, including 772 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards, one of eight awards haart won in 2026.
The Trusted Agent 2026 results for haart, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Derby office, from every platform, shown as written. First names only.
5/5
Emma Flowers has been a god send , I couldn't off done it without her , thanks for all your help
Dear Karen Jones Thank you for the 5 star review for our lettings manager Emma Flowers
5/5
Katie was very professional and knew how to make us feel welcome during the viewing. She was not in a hurry but patient and polite. We are happy with her guidance and would highly recommend her.
Thank you for the 5 star review!
5/5
Just want to say thank you to Emma and the team for their help with renting the new property. Looking forward to moving into the new house. Thanks again!
Dear Denzil thank you so much for the review and we hope you guys enjoy your new property.
2/5
While I understand many people are happy with haart, our experience has been bad. They scheduled appointments without asking us first, they set them 15 minutes apart, which is definitely not enough for a proper viewing, we asked to cancel the contract while in the cool down period and were told we would be still asked to pay the fees because we couldn't "prove or disprove that any buyer was not introduced by them". The branch manager has not been polite or professional in our conversations. The problem is that they are amongst the most expensive in town, so you'd definitely expect something better. If you still go with them I can only wish you good luck!
Dear Mr Frey, We are sorry to see your review, and always aim to improve our services based on customer feedback. Our sole selling rights agreement was valid in this situation due to the agreed sale of the property, rather than a direct withdrawal from our services. If you have any further questions on this, please do not hesitate to contact us on reviews@haart.co.uk. Thank you’
5/5
I like to thank Jessica and her team for all the help they gave us during the sale of the property. Jessica always returned calls and sorted any of the issues we experienced, even if she wasn’t directly responsible for them. She always kept us up to speed with what was happening. A Great Professional ServicePositiveResponsiveness
Dear Sue, thank you for the 5 stars and the lovely review on how Jessica has helped your move run smoothly.
5/5
Got there in the end thanks to Trennaie hard work thanks so much She is a good one heart treat her well From Mr&Mrs Stokes
Dear Stewart, thanks for the 5 star review.
5/5
Haart has been great in supporting me and my partner move into a home. Avi in particular has been very helpful. There was a few hitches prior to move in, but we managed to sort that out quickly and efficiently with the help of haart. Would recommend!
Dear June thank you for the 5 star review.
4/5
Both Roger & Lucy are very pleasant, helpful and professional. Communications with Haart Derby were a little distant at the start, but once Roger and Lucy were involved, everything went smoothly. Thank you so much for helping us complete our house sale smoothly, no stress & successfully.
Dear Chrisey, thank you for your kind 5 star review. Great to hear that Roger from our Burton on Trent business and Lucy have looked after you..
5/5
I want to thank Miss Sapna for being so approachable, understanding and very kind to us. She gave us exactly what we needed for a home. Haart is very lucky to have a professional like you. Thank you so much. -James
Thank you so much for the 5 star review!
5/5
Gerilee Robinson Is fantastic she was incredibly helpful explain everything and always get back to me so quickly Communication is so easy I am so grateful. Thank you so much Gerilee
Thank you so much for the 5* review!
5/5
I had a lovely experience with haart estate agents all staff was friendly and welcoming I dealt with Gerilee and Deana they was both very helpful and professional I couldn’t recommend them enough thank you
Dear Jess, thank you for the 5 star review.
5/5
Went to go see a property today with Ellie. She was really nice and friendly. Walked through the house with us and guided us through our questions.
Thank you for your five star review for our Residential Sales Consultant, Ellie!
5/5
We've just started our moving journey and Leah Chan has been excellent; she was very knowledgeable when showing us around the property and prompt with all communication. Thanks for all your help :)
Dear Abi, thank you for the 5 star review.
5/5
Just wanted to say a big thank you to Claire @haartderby for going above and beyond to help us get everything in place to start letting out our new investment. from start to finish your knowledge was impressive and helped make things run perfectly. Thank you.
Dear Phoebe, thank you for the 5 star review.
5/5
I have had the best experience with this agents due to the hard work of Emily Y. She is the only agent that has ever followed through on her promises and has cared about my property search. She has gone over and above at all points, from viewings to putting in an offer. Thank you Emily!
Dear Emma, thank you for such a lovely 5 star review. Great to hear such positive things about Emily.
5/5
The process with haart has been so smooth - the staff are super efficient and friendly, in particular, Emma who has been an absolute dream! She's helped me find the perfect place through viewings and even working out of hours. She's been absolutely excellent and I can't recommend her or haart enough. Thanks so much Emma!!
Dear Hilary Thank you so much for the 5 star review for Emma Flowers, we cant wait to hand over the keys to your lovely property this week!
5/5
I just wanted to share our super positive experience with Haarts and in particular Gerilee, who was fantastic in helping us to get our offer accepted recently. Great communication and always super helpful. Thanks Gerilee 🙏🏽🙏🏽 …
Dear Lloyd, thank you for the 5 star review.
5/5
Thank you Kelci Bates for your time and patience when taking me to view your homes. Kelci was very professional and helped in answering all my questions, I couldn’t recommend enough!
Dear Tigan thank you for the 5 star review.
5/5
Excellent and prompt service with very friendly staff. Special thanks to Joshua Cresswell for his exceptional assistance.
Hi Arun, Thank you for your kind review! We are glad to hear that you received great service from Josh in the Lettings team. We wish you all the best, from all the team at haart
5/5
I would like to Thank Emma, Rami at Derby Haart office and Sophie from Flatfair, for their prompt professional manner and service. Although we were past customers , they provided very good quality of information in a very timely manner. Thank You all VERY MUCH
Thank you for the 5 star review.
5/5
My partner and I are in the process of buying our first home together. Being very new to the process, we were anxious and didn’t know what to expect. We found a home with Haart and, from the get go, have been really happy with our experience so far. They’ve been extremely good at communicating with us and providing us with updates. They’ve been quick to answer our queries and have made us feel less anxious yet more relaxed. A special mention goes to Tom Wood who’s been our Residential Sales Consultant. The team at Derby seem great but it’s mostly him who we’ve had contact with so we can only thank him for getting us to the stage we’re at. He’s been professional, friendly, very helpful and reassuring, which is exactly what we needed!
Dear Eloise, It is so pleasing to read such a lovely review about haart Derby and Tom in particular. Thank you so much for the 5 stars.
5/5
Emma and her team were superb. In less than a week everything was sorted and I moved in to the rental property. I highly recommend them.
Dear Bjorn thank you so much for the 5 start review!
5/5
Katie has been doing a great job during the sale of my house. She is happy to answer any questions and keeps us fully informed throughout the process.
Thank you for your 5 star review!
5/5
Katie has been an excellent support to us with our house sale. Always positive and responsive! We are very satisfied with how she has helped us throughout this process.
Thank you so much for the 5 Star review!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: haart, Derby won Platinum; haart, Wembley won Platinum; haart, Lincoln won Platinum; haart, Doncaster won Platinum; haart, Bury St Edmunds won Platinum; haart, Clacton On Sea won Platinum; haart, Dartford won Platinum; haart, Romford won Platinum.