haart Derby reviews

★★★★★ 4/5

Google

I had a very good experience with Haart. They managed to find potential buyers very quickly. Lucy Adams was very efficient and was always quick to answer our queries. The only reason I only gave 4 stars is because of the solicitor firm they connected us with which delivered quite a poor service.

Emmanuel · 17 June 2023

★★★★★ 5/5

Google

We are currently using Haart for the sale of our house. Gerilee Robinson, sales consultant has provided an excellent service to us. Gerilee provided very good communication via text, email and also so friendly yet professional. She has been a calming influence in such a stressful time. Thanks Gerilee - your a star!

Alison · 17 June 2023

★★★★★ 5/5

Google

I have received fantastic service from Gerilee and the agency. She is very knowledgeable, helpful, and maintains excellent communication throughout the process. I would highly recommend her.

Ashkan · 11 April 2026

★★★★★ 5/5

Google

Sasha was the most professional agent I met in my quest to purchase a new buy to let property in Derby...he was professional and friendly . He pointed out salient features and answered questions knowledgeably. Amy was equally efficient..all in all a first class experience. Shannon was also a star ..we would look in their window again should we increase our Derby portfolio

Martyn · 17 June 2022

★★★★★ 5/5

Google

Honestly one the best estate agents I've dealt with so far. Currently going through a purchase of a property and haart have been nothing but helpful. They are prompt to reply and always care for the customers needs. I've dealt with Thomas and Sacha who have been amazing. Will definitely be using again in the future for my property needs.PositiveResponsiveness, Quality, Professionalism

Zai · 17 June 2022

★★★★★ 5/5

Google

Amazing service would recommend it they are very helpful

Ismael · 11 August 2026

★★★★★ 5/5

Google

I contacted Haart for a valuation on my house. I first spoke to Emily who was a delight, honest, professional and friendly. Sasha from Haart came to do the valuation talking me through the process I found Sasha open, honest and professional. I was very surprised and pleased with the valuation. I will definetly be contacting Haart to sell my house. Thank you Sasha and Emily!PositiveResponsiveness, Quality, Professionalism

Viv · 17 June 2021

★★★★★ 4/5

Google

Sasha came to do my valuation, was lovely, polite and gave a true valuation, answered any questions I had and was just a great experience

Bridget · 14 April 2026

★★★★★ 1/5

Google

Very much disappointed I have vacated the property at the end of July2024 and till now (Sept 2024) they have not returned my deposit amount and followed my many emails with no proper response. I never came across such a scenario in the Derby. I have suffered a lot during the stay and am still suffering even after I vacate this property. Sorry to say this, I am facing a very bad experience with this letting agent.

Mohanapriya · 23 September 2024

★★★★★ 5/5

Google

Just completed on a property property purchcase with Haart Derby. Despite it being one of the more challenging transactions I've experienced Amy and the team really pulled through. I was very impressed with the initiative and professionalism throughout the whole process. Thanks Amy for helping us get it over the line!

Hans · 17 June 2023

★★★★★ 5/5

Google

Had a great experience with haart today. Special thanks to Sapna. Thank you for being so patient and accommodating with us. I am very satisfied and happy with your service, fast and friendly. Please continue to provide a great service, means a lot to people.

Renlyn · 19 November 2023

★★★★★ 5/5

Google

We are selling our house through Haart Derby and initially webhave dealt with Katie-Joanne Reynolds, she has provided excellent communication and information and been professional throughout. We are sure those service will continue as we progress with the process and will update the review on completion.

Jacqui · 20 October 2023

★★★★★ 5/5

Google

Trennaie was amazing. Very helpful. Assisted all of my needs that I required from her. She has made my experience amazing when looking for advice. Definitely will be coming here again thanks to this wonderful lady!!

Alicia · 17 May 2024

★★★★★ 5/5

Google

Ellie was so lovely and kind, she didn’t over explain anything and answered questions very thoroughly. Even though one of the properties we weren’t able to view she was very apologetic about the situation and did a fabulous job. Thank you for your help today Ellie.

Josie · 12 April 2025

★★★★★ 5/5

Google

I would like to say a huge thank you to the team at Haart, especially to Emma Flowers and Kierah in particular. From finding lovely tenants quickly for our property, to always being very helpful and friendly throughout the process with any inquiries we had. The entire process was so smooth and they kept us updated at every stage. Anytime I had any queries, it was so easy to get in touch and communicate with them as they'd respond very quickly. I really can't recommend them enough!

Lila · 25 July 2024

★★★★★ 5/5

Google

I’ve recently let a property with haart, and Kelcie has been absolutely brilliant. She’s kept us all updated through the whole process and has been very helpful and attentive. Thank you so much, we’re over the moon!!

Millie · 17 April 2024

★★★★★ 5/5

Google

Great experience from haart. We found it difficult getting viewings for houses but I'm so glad we stuck to it. Estate agents were so helpful answering questions and Dale Poulter kept me updated with info after we made an offer and we luckily got accepted. He was just as happy as we were about it which was amazing. Highly recommend!

Natasha · 17 June 2022

★★★★★ 5/5

Google

Josh was very helpful today and kind showing us around and explaining everything clear to us, thank you for your help.

Raymonds · 29 December 2024

★★★★★ 5/5

Google

Gerilee Robinson - I want thank you for your efforts in regards to the sale of my property. I can see tremendous effort being put into marketing it and great communication in keep me updated. I also want to thank Sasha as well. Excellent communications. Many Thanks.

Mohammed · 21 August 2023

★★★★★ 5/5

Google

As a landlord I have been dealing with the lettings Manager Emma at Derby Lettings and the service I have received has exceeded my expectations, repeatedly. Dependable responsive with excellent communications help the operation of the rental easy to manage. Thank you Emma for your excellent service and support.

Chan · 17 June 2023

★★★★★ 5/5

Google

Josh was a very pleasant and informative gentleman to have as our estate agent and answered all the questions in great detail

Alyssa · 4 December 2024

★★★★★ 1/5

Google

I had the worst experience through letting with Haart .. their property management team has been chasing the contractor for 3 months for a few of our maintenance request .. I e mailed and called close to 50 times every time they say to wait for 3 days and no one turns up .. they are not even ashamed to admit that it’s been going on for 3 months and treats every call callously .. at-least if they told outrightly it’s not possible we could live knowing that it’s not going to happen .. worst experience ..at this point I am not sure if customer service standards are generally this low here .. or is it just them ..

Srinath · 25 June 2024

★★★★★ 1/5

Google

If zero was an answer i would say zero stars. It started well me and my partner are looking for a place as need to move by the end of next month or be homeless. We viewed a property and really liked it we were told there are 2 options for deposits. A zero deposit option through flat fair and the standard 5 week deposit, we said we would like the zero deposit option as we havent got savings for deposit due to time to move out. As soon as we registered an interest we were chased to put a holding deposit down as soon as possible or we could lose the property we did this... then it turns out the only option for the property is the standard 5 week due to this being the landlord decision. That would be fine as i explained we would need to recind our offer and receive the holding deposit back which i was told was fine... i call up over the next few days several times mostly not getting through and instead leaving messages for calls back to be told its being processed...nearly a week after i am told that the money was not "attached to my account" and that thats why it hadnt been processed i expressed that we needed the money back asap as in this time we found another place that is suitable and we needed the holding deposit for them...i was told it had been put into process and they would let their team know to push it forward faster...i chased several times last week as i watched with no way to stop it as we lost another property that was being held awaiting our refund to come through to pay the deposit as long as they possibly could. To say i am livid is an understatement and here we are 3 weeks in and still no refund and homelessness knocking on our door... and can i get hold if them to get this resolved... no i might as well be trying to contact the dead... if you see them listed ensure you get everything agreed and in place before you hand your money over they want it like its the end of the world but as soon as they owe you they drag their heels at every step. Terrible first time experience with them!

Blake · 25 June 2024

★★★★★ 5/5

Google

Sapna was really helpful and swift at her duties when I encountered her. She also followed up with me on the property giving me all necessary details even though my spouse had some reservations about the specific property, I am very much pleased. Thanks Sapna

Eniola · 20 September 2023