5/5
GoogleHad a great experience with wards, Especially with Caroline Davis, while we had a few blockades she was always helping to find solutions and got us there in the end, and she always extremely quick.
Trusted Agent profile · Dartford
Wards Lettings Dartford reviews
★★★★★
226 reviews across 1 platform
7 Market Place, Dartford, DA1 1EB
Wards Lettings's office in Dartford, at 7 Market Place, is rated 4.3 out of 5 across 226 reviews on 1 platform, including 226 Google reviews rated 4.3.
Reviews
Every review we hold for the Dartford office, from every platform, shown as written. First names only.
Google5/5
GoogleVery helpful and friendly service
Agent replied · 16 April 2026
Hi Daniel, Thank you for your kind feedback. We are pleased to hear you found the service helpful and friendly, as providing clear guidance and reliable support throughout the moving process is always our priority. Whether buying, selling or letting a property, we aim to make every step as straightforward as possible. Thanks, Wards
5/5
GoogleDeal With jimmy. Excellent service
Agent replied · 16 April 2026
Hi Jacob, Thank you for your feedback. We’re delighted that Jimmy and our estate agent team could provide excellent support, making your property experience smooth and reassuring. It’s great to hear that our local property knowledge and expert guidance met your expectations. Thanks, Wards
5/5
GoogleWards have shown an exceptional level of professionalism and efficiency when it comes to lettings. They were easy to communicate with and guided me through the process of renting out a property. I would also like to thank Kaan, George and Prateek for being helpful every step of the way. Would highly recommend for anyone looking for a property.
5/5
GoogleI found all the staff polite and professional, their friendly manner made my experience with them a very happy and calm one.
Agent replied · 9 October 2025
Good morning, Thank you ever so much for your kind words. We're delighted to hear that our team's polite and professional approach helped make your experience a happy and calm one. Your feedback means a great deal to us, and we’re so pleased we could support you throughout. Best wishes Wards - Dartford
5/5
GoogleA big thank you to wards for all there hard work and efforts. In particular Laura who went above and beyond throughout this whole process. Her professionalism was pivotal in getting this deal over the line.
Agent replied · 19 June 2024
Dear Ronnie, Thank you for taking the time to post a review regarding out team in Dartford and especially Laura. All the best and stay safe. Kind regards Sam Dalton Senior Operations Director Wards Estate Agents
5/5
GoogleI just want to show my appreciation to your lettings team especially George. His communication with me has been fantastic throughout the process and has explained things to me that I was uncertain about. A true asset to Wards. It has been an excellent experience being a Landlord with this company so far!
5/5
GoogleBeen in branch a few and spoke to James about doing a valuation on my property and looking at properties to upsize too received excellent advise from James I will be recommending him to my family and friends looking to buy or sell or rent.
Agent replied · 19 June 2024
Hello, Thank you for taking the time to leave a review. Best wishes, Wards of Kent
5/5
GoogleMy wife and I had our house on the market with Wards in Dartford and we are very impressed with the professionalism and respect shown to us by Geoff Livermore and his team and would highly recommend Wards to anyone wishing to sell their home!PositiveProfessionalism
Agent replied · 19 June 2024
Hello Paul, Thank you for your kind review - we will pass this on to the team! Many thanks, Wards of Kent
5/5
GoogleI have been in contact with Harry from wards of Kent for a while now. And I can honestly say he has been nothing but patient, caring and informative all along. You rarely come across agents in this industry who will have these great qualities. I wish him all the best in this profession, as he is one of the best ones I have yet met.
Agent replied · 19 June 2024
Hi Zara, Thank you for leaving a review! It's great to hear how patient, caring and informative you've found our agent, Harry, to be throughout the time you've been in contact with him. Best wishes, Wards.
5/5
GooglePrateek was fast and easy, communicated well and make the process simple. I would highly recommend the Dartford lettings team to find a property.
Agent replied · 19 June 2024
Hello, Thank you for taking the time to leave a review. Many thanks, Wards of Kent
1/5
GoogleIf you are a tenant and in a position to rent from Wards please stay away as they lead to day light robbery! Wards will only look after the landlords, will get the rent on time and on a regular basis however will leave you to live with major dump issue without considering you or your childrens heath issues for 8 months on the concrete floor. After a while, when you are patiently waiting for a repair they will serve you a notice to leave during pandemic and they will try to steal £800 from your deposit with the landlord for damages(thanks god, which was recorded with the photos when we first moved in) that were already there. It has not finished yet, as the house gets its water from the soil and the dump issue is a major and expensive work( can be proven by insurance company’s expert report) and they let the landlord cover the floor with another flooring and they will put that house on market pretending that house is beautiful and is nothing wrong. As soon as they publish the house on their website I won’t hesitate to give a full address for this house as whoever buys this house will have to face major work!
Agent replied · 19 June 2024
Dear Aslihan Thank you for taking the time to review your experience with Wards. Customer satisfaction is of paramount importance to us and it is therefore disappointing to read your comments. We note from our records that there have been areas of dispute between you and the landlord regarding deductions to the deposit held. We have a duty to communicate the wishes of landlords and tenants alike to either party however we do not benefit from the deposit held and any proposed deductions are not our decision to make. We understand that the matter is currently being adjudicated by the Tenancy Deposit Scheme and we hope that a satisfactory conclusion is reached for all parties concerned. Should you wish to discuss your experience in more detail, please do not hesitate to contact our Customer Relations department on 01702 540802 or at customer.relations@arunestates.co.uk. Kindest regards Wards
5/5
GoogleWhen Laura came to value my house and suggested that she could get £20k more than the other estate agents, I almost didn't believe her but she showed me the other properties they had sold and so I decided to sell with her. She then got me another £7.5k more than that. If you are looking to sell, then I have to tell you to call Laura at Wards. Everyone has been great and already told my mate to only go to them too. They aint cheap but ive made more money so win win in my book
Agent replied · 19 June 2024
Dear Joshie, Thank you for your fantastic feedback regarding Laura in our Dartford team. The investment in your marketing you kindly agreed within your fee with Laura helped her to generate a huge volume of customer leads which helped - along with her great negotiation skills, achieve you the great price for your home. All the best, stay safe. Kind regards Sam Dalton Senior Operations Director Wards Estate Agents
5/5
GoogleI only have good things to say about Wards, everyone in the team has been extremely helpful and couldn't do enough for us if they tried! Specifically Imarna and Laura, both have gone above and beyond, nothing was too ever too much trouble they managed to secure an offer on our house for the asking price before it even hit the market, followed by a further 23 viewings resulting in an offer for a significant amount over our asking price! And if that wasn't enough, Imarna has also been extremely helpful in our property search, securing us a priority viewing to a property just coming on the market which sounds like it checks every box. We will definitely be using Wards again in the future!PositiveResponsiveness, Professionalism
Agent replied · 19 June 2024
Dear Joe, Thank you for taking the time to post a review regarding Laura and Imarna in our Dartford branch. At Wards we pride ourselves in offering our sellers a tailored service to help them sell their home and find their new one. Investing in marketing helps encourage as many customer enquiries as possible so we can help you find the best buyer at the best price. Our personal search service helps to ensure you find your perfect next home to help make the moving journey as smooth as possible. We are so pleased we were able to help. Stay safe. Kind regards Sam Dalton Senior Operations Director Wards Estate Agents
5/5
GoogleJust purchased our first home with wards. Debbie Ogden was our liaison throughout the process. She provided much needed advice and support during the process. Communication was speedy and updates provided often. The experience was made easier & smoother with her assistance.
Agent replied · 19 June 2024
Hello, Thank you for leaving us your feedback! Best wishes, Wards of Kent
4/5
GoogleDealt with George throughout the whole process and he was great very happy 😃 …
Agent replied · 19 June 2024
Hi Mia, Thank you for leaving a review! It's great to hear how positive your experience with our agent, George, has been throughout your whole process. Best wishes, Wards.
5/5
GoogleA big thank you to Marina and team, for taking the pressure off me by letting my property. Marina is easy to get hold of and if she is unavailable, she always responds to your messages. Highly recommended
5/5
GoogleI've recently been working with Millie at Wards Dartford and she has been the most helpful agent I've worked with to date. Not only has she presented properties that she feels I would like that I wouldn't normally consider, she has also given me personal advice/knowledge of the market which has been extremely helpful as a first time buyer. She has really added a personal touch to my search and I would recommend her highly for anyone looking to buy/sell in the Dartford area.PositiveResponsiveness, Quality, Professionalism
Agent replied · 19 June 2024
Hello, Thank you for leaving us your feedback! Many thanks, Wards of Kent
5/5
GoogleWe bought our new house through Wards and are super happy with how we have been treated throughout the entire process. All staff members we dealt with were professional, informative and made the buying process incredibly easy for us. They always had time to answer our questions and with a quick turnaround so put our minds at ease. I would like to particularly mention Imarna Fearns who was my first contact with Wards when making a viewing… and fittingly was also the last person we saw and collected our new house keys from. She showed fantastic customer service from start to finish and is a credit to the Wards company. Also want to mention Jeff Wheeler, Tracey Edney and Debbie Brewer who were super helpful in sorting the mortgage out and ensured we were always kept up to date with developments in the purchase process. I would highly recommend Wards as a company to deal with anything house buy/sell/letting related, and Im sure I will go back to them again when needed. 😊PositiveQuality, Professionalism
Agent replied · 19 June 2024
Dear Paresh Thank you for your great feedback regarding our Dartford team. We are delighted to hear you have been super happy with the service and help they all gave you and we would love to help you again in the future. Stay safe. Kind regards Sam Dalton Senior Operations Director Wards Estate Agents
5/5
GoogleDebbie and Milly were very professional and helpful to speed up our mortgage process. We are delighted with the general service and communication that we received.
Agent replied · 19 June 2024
Dear Natalia, Thank you for your 5 star review regarding Debbie and Milly in our Dartford office. Milly’s hands on approach and Debbie’s years of experience in sales progression certainly helped to push your purchase through. Keeping you updated throughout is also key to a smoother journey through the minefield buying and selling can be. Stay safe. Kind regards Sam Dalton Senior Operations Director Wards Estate Agents
5/5
GoogleI had a fantastic experience with Ward while I was my Selling process. Professional way of approaching from the start to end. Laura and Milly had play valuable role entire process. They would have to reach more than my asking Prices, unfortunately I have to withdraw from my Sales Process due to my personal circumstance . I would say thanks to the whole team and the understanding my situation as they have done the Free of services including the Marketing. Definitely I would recommend for good rating.PositiveProfessionalism
Agent replied · 19 June 2024
Dear Dharmalingam, Thank you for taking the time write such a positive review regarding Laura and Milly at our Dartford office. They were sorry they were not able to fully help in the end with your move and would like you to know they are here for you when / and if you are ready to try again. Stay safe. Kind regards Sam Dalton Senior Operations Director Wards Estate Agents
5/5
GoogleThanks to George and Prateek for making letting easy for me. Good customer service including answering all questions with highest level of professionalism.
Agent replied · 19 June 2024
Dear Adetutu, Thank you for your great feedback regarding George and Prateek in our Dartford lettings team. I am glad they have looked after you so well and making your experience so easy for you. All the best. Kind regards Sam Dalton Senior Operations Director Wards Estate Agents
5/5
GoogleExcellent customer service and great knowledge, very helpful
Agent replied · 9 October 2025
Good morning, Thanks for highlighting our excellent customer service and knowledge. Your feedback means a lot. Best wishes Wards of Dartford
5/5
GoogleThank you James My mum had 3 estate agents out to the her house James was by far the best agent I've come across no hard selling and no pressure highly recommend
Agent replied · 19 June 2024
Hello, Thank you for taking the time to leave a review. Best wishes, Wards
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Wards Lettings Dartford
How many reviews does Wards Lettings Dartford have?
Wards Lettings's Dartford office has 226 reviews across 1 platform: 226 on Google.
What is Wards Lettings Dartford's rating?
Wards Lettings Dartford is rated 4.3 out of 5 across all 226 reviews, and 4.3 out of 5 on Google from 226 reviews.
Where is Wards Lettings's Dartford office?
Wards Lettings Dartford, 7 Market Place, Dartford, DA1 1EB.
