McConnells Dartford reviews

★★★★★ 1/5

Google

In my personal opinion this was the hardest and saddest situation I have experienced in my life. My husband signed a contract with the McConnels in 2011 and at that time he was a single men renting an entire property. Few years later I moved into the property and we proudly build our family and career. We have always been serious and considerate tenants, taking care of minor reparations and treating the whole place as it was our own house. Then one day the landlord decided to sell the place and we try all our best to negotiate with them in order to buy a place that we already feel as home. The negotiations did not finalise and we were very sad to receive the first notice to vacate. At that time, being good tenants for over 8 years we truly and genuinely want to find a home to buy and leave the place in peace. But communication, understanding, cooperation within the two parts (landlord and tenants) with the McConnells in between was absolutely counterproductive. As a mother of 2 and on my 8th month of pregnancy we were forced to leave the property in literally 10 days. Court was involved and no one, including the landlord show a bit of humanity even after we proof them the purchase of a house that need a renovation. They always claimed to us that it was not in their power but it was only the landlord decision and I took it for true. Only on the very last few days before they let my husband failed his references simply because he hasn’t payed the last month (they previously agreed the last rent was covered with the deposit). They purposely let us fail the references leaving us (but especially me) in a very unpleasant situation. Where nowhere to go and stay after eviction day. We were lucky to find a human landlord who listen carefully to our story and decided to surpass the reference feedback and give us his property anyway. Because of them my last month of pregnancy was very hard and my whole family suffered just because none of them shows us a bit of understanding and humanity. Days after the eviction, the landlord, after approaching many of our ex neighbors very disappointed with him, he wrote us a letter of apologies for the whole unpleasant situation and blaming the agent for the decision made. Sad, unbelievable but true story of a family of (nearly) 5.

MamaJazz · 7 June 2020

★★★★★ 5/5

Google

We have used McConnells for the letting of a number of Client's properties and have always found them to be responsive friendly and courteous and above all professional. Tenants are found quickly and Lisa at McConnells keeps us informed at every stage of the transaction.

Robert · 17 December 2024

★★★★★ 1/5

Google

Answer to the owner.I was day off and waiting for builders to come ower,they newer come on time,I rang my self around 39times to them,they not answering all day,hou can you say I was rude and etc.it's cost my money to by off this day. Bathroom was unsuitable for use cos was open electric wires.I using my neighbours bathroom for 2ish week's,then I was have inought and pay money to someone to put plasteboard,reason was at least I can use shower.it's cost my ower 100£.then wait again 1week ish. When contractors finally come to do job,I even both lunch for them,so where is my rudenes??????????? So I think its everyone becomes angry on this situation,you see hou many things you don't know about your own tenants,don't make my to put pictures off bathroom on a social media. Or you know what,I put pictures let's people make a decision.

Vaidas · 8 June 2019

★★★★★ 5/5

Google

I have previously dealt with McConnells from 2004 at several properties and have always found them to be a pleasure to deal with and very different from the usual agencies, they really cannot do enough for you. Highly recommended by me, I would encourage any new tenant to contact them. A family run business which shows in their service, they get 5 stars from me!

Belinda · 19 December 2023

★★★★★ 5/5

Google

Claire and the team have been very helpful! Super responsive and went above and beyond for us, thank you!

Ringley · 3 November 2023

★★★★★ 1/5

Google

Dean was helpful at first then not good and never available. Unfortunately only found unsuitable tenants and as time went on we found our own. When we needed to end the tenancy as agreed, McConnells gave tenants early notice so lost two months rental but they said that was fine and they could do this? Seems a bit odd when they are being paid to manager your property? The males in the team seemed unbothered and slow responses when wanting advice. They were adamant they could end our tenancy whenever and never apologised for an obvious error.

Dilys · 8 June 2018

★★★★★ 5/5

Google

A very personal service where you can speak to real people who care …a rare thing these days! I have used them for many years for managing renting out my house …and so has the rest of my family used them for many years.

Andrea · 3 December 2024

★★★★★ 5/5

Google

Amazing and very professional service from Lisa and team. Extremely helpful, supportive and friendly. I can recommend them to all my friends without any hesitation.

Aswini · 8 April 2023

★★★★★ 5/5

Google

I highly recommend Mc Connells. I had the pleasure of viewing a property with Amanda . She is so friendly, professional and very supportive. She is helpfull during all process of buying house. Great communication . I am so grateful. Thank you very much

Sabina · 24 November 2024

★★★★★ 5/5

Google

We were looking for a rental property and had been struggling for a while to find good housing. McConnells were so helpful, friendly, professional and efficient and we found the perfect property within no time! Would recommend them to anyone that is in the same boat as we used to be!

Andrea · 26 July 2024

★★★★★ 1/5

Google

Was very unhappy with the service I received from McConnell’s. I had 2 properties managed by them (one for over 16 years). Towards the end of my contract, I spent a lot of my time chasing them on behalf of our tenants and even chasing a supplier who had overcharged me for work. I felt this was unacceptable and thought finding another agent would be quite straightforward. This was when the fun started because we had a contract with McConnell’s that doesn’t allow you to change agents without evicting your tenants! I asked if we could work something out between ourselves and even thought of asking a ‘professional’ to look over the contract to see if it was legally binding but because we don’t live in the UK this would be a difficult route to take with travelling backwards and forwards. We therefore had to evict two excellent tenants and have since re-let though another agent. The peace of mind I have was worth the loss of revenue, I’m just sorry our tenants had to go through the hassle of moving but hope that they are well looked after by their agents and any issues they have are dealt with quickly and efficiently without the need for them to chase two or three times.

Nicola · 7 June 2022

★★★★★ 5/5

Google

I was delighted with the service from McConnells when we recently withdrew our property from letting after many years of successful management. In the handing back process I received helpful advice from Sue, and she arranged the various contractors that have refurbished the property. Particularly I would like to mention Jeff and Mark (Jeff Foad Electrical and Building Services) who have plastered, redecorated, built the new kitchen and, most recently, a new bathroom. All of the work was done to a very high standard and I received careful and considered advice from them throughout. I am now considering hiring them for landscaping work too!

Philip · 7 June 2022

★★★★★ 5/5

Google

Have been using this sales and letting agent in excess if 20 years and have always found them to be knowlegable helpful and fair I have no hesitation in recommending them as they have always looked after my interest in many properties over the years

Alan · 29 October 2024

★★★★★ 5/5

Google

Everyone I’ve interacted with at McConnells has been extremely helpful and friendly. If I have a question, they are quick to respond. They are all so personable and easy to converse with. They also are very clear with their recommendations and instructions, and very thorough. Very happy with my experience with them! 😄😄 …

Mychol · 27 May 2024

★★★★★ 5/5

Google

Special thanks to all at McConnells they made my move to my new home a breeze. From the first email enquiry to collecting the keys everything was explained to me and I was treated very well. Every question I had was answered promptly. I would highly recommend McConnells to anyone. Once again thank you

Tony · 27 May 2024

★★★★★ 5/5

Google

Excellent service from Mcconnels. Amanda was very professional and supportive during the process which was needed! Would highly recommend!

Nina · 17 January 2025

★★★★★ 5/5

Google

I really love to share my little journey with Mcconnells. They provided an outstanding service when i went to rent a house through them. The person I will be talking about is "Sue Foad". She is an angel who understands the human minds and the problems possibly may raised from the previous landlords (evils) . She went an extra mile to resolve my case. I can't thank her enough. I believe she an asset to the company. i wish her all the best in her life and career. Regards JohnPositiveResponsiveness, Quality, Professionalism, Value

Mainul · 26 August 2021

★★★★★ 5/5

Google

I have been very fortunate to have always lived in my own home, so I have never had a reason to utilise the services of a letting agency. However, having accepted an offer for the sale of my primary residence, I decided to rent for a short while to allow myself ample time to search for my new and forever home. I found the perfect rental property managed and marketed by McConnells. With zero knowledge of letting agents, my expectations were uncertain, but from my first contact and conversation with Amanda of McConnells, I experienced an immediate reassuring and comforting feeling, that I was in safe hands. This was borne out by the highest level of personal customer care, efficiency and professionalism received from the whole team. Sue initially conducted the property viewing, having rearranged her plans at a moments notice to accommodate my tight schedule. Her initial warm welcome, leading on to her extremely well presented tour of the property brought out an uncontrollable child like excitement in me. I feel quite indebted to her, for her kind assistance which secured the ideal apartment to suit our immediate needs. Having been unwillingly forced and grown used to processing everything online over recent years, it was ever so refreshing to be taken through all the relevant documentation and then receive hard copies in a bound file format. This provided another level of clarity about the whole process, instilling further confidence that everything had been accurately dealt with. Based on this experience, I would not hesitate to recommend McConnells to my family, friends, or colleagues. We have thoroughly enjoyed our first week in our new home. Thank you McConnells for all of your very kind assistance. DelroyPositiveResponsiveness, Quality, Professionalism, Value

Future · 26 August 2021

★★★★★ 5/5

Google

I have been dealing with McConnells for 4 years and have always found them to be a supportive management company. Any queries I have had they have reacted in a timely fashion and when I have struggled with utilities, they supported the issues alongside me until they were sorted out to my satisfaction. Friendly office staff were also available as and when needed. Upon leaving the property, a smooth and efficient exit and no issues with the return of the deposit. I would recommend the use of this company from a Landlord perspective as well as a tenant.PositiveProfessionalism

Rachel · 26 August 2021

★★★★★ 1/5

Google

Terrible...I had a viewing booked in for today to view a flat. I arrived 15 mins earlier and that guy Dean didnt turn up. I rang them and the lady kept saying I must have missed him, she just wouldnt admit that he didnt show up. She advised I should re-book.......nope never!! Stay away guys if you want to save your time. "IN RESPONSE TO YOUR FEEDBACK, YES I WAS IN THE AREA EARLIER THAN THE APPOINTMENT AND I HAD TROUBLE FINDING THE FLAT. I DID MANAGE TO FIND IT BY 11:27AM WHICH WAS BEFORE THE APPOINTMENT. THE APPOINTMENT WAS BOOKED FROM 11:30 TO 11:50. SO PLEASE EXPLAIN TO ME THAT HOW DID DEAN GO TO THE PROPERTY ON TIME WHEN I WAS STANDING OUTSIDE FROM 11:27 UNTIL 11:45AM?? BE A BIT PROFESSIONAL AND AND FESS IT UP, HE DIDN'T TURN UP!!!"

Arif · 7 June 2021

★★★★★ 1/5

Google

Very unprofessional. One of your colleagues has booked me in for a viewing and I had to take a day off from work. I arrived at the property 5 minutes earlier. After 20 minutes of waiting I called the agency and the agent that booked me told me that the property has already been rented. When asked why I haven’t been told she simply said “I forgot, I was really busy”. This level of unprofessionalism is appalling and if this is the way you run your business and treat your clients I’m glad I haven’t signed a contract with you. I can’t believe I had to take the day off and wasted my time for nothing and all you’re excuse was “I forgot “. Great job McConnell’s. Not surprised of low ratings here. I really hope people are not wasting their money on you. You need to sort this out.

Alexuuu100 · 7 June 2021

★★★★★ 5/5

Google

Had a wonderful experience with McConnell. The service was superb, very informative and helpful , from the property viewing to referencing and all other process is seamless and easy. Thank you McConnell. 👍👍👍👍 …

Ogunlola · 4 January 2025

★★★★★ 5/5

Google

“We’ve used McConnells for the past 20 years, and their service has been consistently excellent. They are reliable, professional, and always find quality tenants quickly. Communication is clear, and they handle everything smoothly. Highly recommend for long-term property management!”

Ranbir · 22 October 2024

★★★★★ 5/5

Google

I found my experience with McConnells exceptional. Everyone in this family run estate agents is incredibly nice and very helpful. They seem very interested in you as a customer and really do want the best for you. This is very refreshing in a world which seems to have become obsessed with making money rather than genuinely finding out what the customer wants. Would definitely recommend

Ann · 8 April 2023